The Role of Communication and Motivation in Business: An Essay

This essay explores the critical relationship between communication and motivation in the workplace, emphasizing the use of innovative communication tools to enhance employee engagement. The introduction highlights the importance of effective communication in addressing employee challenges and fostering a positive work environment. The essay selects and analyzes ten articles from noted journals, each offering a different perspective on the impact of communication tools like mobile technologies, web and video conferencing, online employee portals, and social media. The selected articles discuss how these tools can improve employee satisfaction, reduce communication barriers, and increase employee involvement, particularly in diverse and multinational organizations. The essay concludes by emphasizing the diversity of perspectives and the importance of future research in the field of communication and workplace motivation.

Running head: COMMUNICATION AND MOTIVATION
Communication and motivation
Name of the student
Name of the university
Author note

1COMMUNICATION AND MOTIVATION
Introduction
In the current business scenario, communication between the internal stakeholders helps
in gaining workplace motivation for the employees. This is due to the reason that effective
communication process helps the employees to share their challenges and issues and convey
them to upper level management and vice versa. However, this should also be noted that in order
to have effective process of communication in the workplace, it is important to have innovative
communication tools. These tools will have different set of utilities and can help in enhancing the
workplace motivation.
In this essay, 10 articles will be selected, which will discuss about the role of the
innovative communication tool in enhancing the workplace motivation. These 10 articles will be
chosen based on which the further research will be done in the following assignments.
Fatimah, H. E. R. M. I. N., Dharmawan, A. H., Sunarti, E. U. I. S., & Affandi, M. J. (2015).
The influence of communication and motivation factors on employee engagement in the
generation X and Y. International Journal of Information Technology and Business
Management, 38(1), 22-30.
According to Fatimah et al., (2015), communication process and motivation of the
employees is interrelated due to the reason that the more effective will be the process of
communication, the more will be the provision for them to engage with other stakeholders. This
will ensure that employee issues will be mitigated. This article is selected due to the reason that
before analyzing about the role of the communication tool in boosting the workplace motivation,
it is important to have the understanding about the relationship between the communication
process and employee motivation. This article analyzed about this variable and will be useful in

2COMMUNICATION AND MOTIVATION
further discussing about the relationship between the communication and employee motivation.
In addition, this article also discussed about how the effective process of communication will
help in engaging the employees in their workplace.
Korzynski, P. (2013). EMPLOYEE MOTIVATION IN NEW WORKING
ENVIRONMENT. International journal of academic research, 5(5).
On the other hand, it is stated by Korzynski (2013) that effective communication not only
enhance the level of motivation of the employees by means of sharing their views and feedbacks
but also, it helps in reducing the distance between the upper level and lower level stakeholders.
This is due to the reason that effective communication process will also enable the upper level
managers in sharing and conveying their vision to the employees. This article is useful for further
research due to the reason that there are number of instances being identified where upper level
managers are facing the difficulties in conveying their vision and approach to the employees and
thus cannot be able to engage them in their workplace. Therefore, with the help of this article,
different approaches of communication process in motivating the employees can be critically
analyzed. This information will also be beneficial in gaining the knowledge required in analyzing
the role of communication tools in motivating the employees.
Chaiprasurt, C., & Esichaikul, V. (2013). Enhancing motivation in online courses with
mobile communication tool support: A comparative study. The International Review of
Research in Open and Distributed Learning, 14(3), 377-401.
Chairprasurt and Esichaikul (2013) stated that one of the major and innovative
communication tools in the recent time is the mobile technologies. This is due to the reason that
mobile technologies with the help of wireless and internet technologies are overcoming the

3COMMUNICATION AND MOTIVATION
barriers in extensive and vast communication process. The authors have also stated that mobile
technologies are helping the employees in having the access to the organizational resources
including the upper level management at any point of time. In addition, this article also discussed
about the degree to which the mobile technologies are mitigating the need for physical
interaction between the stakeholders and can get connected at any point of time. This article will
be used for further research due to the reason that it will help in analyzing the role of mobile
technologies as one of the major innovative communication tools in enhancing the workplace
motivation.
Giesbers, B., Rienties, B., Tempelaar, D., & Gijselaers, W. (2013). Investigating the
relations between motivation, tool use, participation, and performance in an e-learning
course using web-videoconferencing. Computers in Human Behavior, 29(1), 285-292.
Giesbers et al., (2013) stated that web and video conferencing is another major innovative
communication tool in enhancing the workplace motivation. This is due to the reason that with
the help of video conferencing, internal stakeholders can meet each other in real time without
having the requirement to be present in physical at a particular place. With the help of the video
conferencing, the employees can have the access to the upper level management and they can
convey their issues from different places at any point of time. Thus, according to the authors,
video conferencing will help the upper level managers to monitor the performance of the
employees and change their approaches accordingly. This will ensure that employee issues will
be resolved in its primary stage. This article will be used in order to discuss about the role of
video conferencing as an innovative communication tool in boosting the workplace motivation.

4COMMUNICATION AND MOTIVATION
Yuan, Y. C., Zhao, X., Liao, Q., & Chi, C. (2013). The use of different information and
communication technologies to support knowledge sharing in organizations: From e‐mail
to micro‐blogging. Journal of the American Society for Information Science and
Technology, 64(8), 1659-1670.
Communication technology can be termed as effective only when it helps in involving all
the internal stakeholders in the communication process. According to Yuan et al., (2013),
technologies such as online portal for the employee communication will help in involving the
maximum stakeholders in a single platform. This will also help the stakeholders in extensive
communication in the workplace and can convey their message to all the stakeholders across the
hierarchy level. This article will be used to determine the advantages that can be gained from
having extensive involvement of the employees in the workplace.
Cardon, P. W., & Marshall, B. (2015). The hype and reality of social media use for work
collaboration and team communication. International Journal of Business
Communication, 52(3), 273-293.
As per Cardon and Marshall (2015), social media should also be considered as one of the
most innovative communication tools for the organizational stakeholders. This is due to the
reason that social media can help the employees in getting connected with other stakeholders
including both internal and external. In addition, the authors have also stated that social media
will also help the upper level managers to determine the approach of the employees by their
social media usage patterns. The human resource strategy can be designed accordingly and issues
of the employees will get resolved. This article will be used for further research, which will help

5COMMUNICATION AND MOTIVATION
to determine the role of the social media as communication tool in boosting the workplace
motivation.
Sisko Maarit Lipiäinen, H., Ensio Karjaluoto, H., & Nevalainen, M. (2014). Digital
channels in the internal communication of a multinational corporation. Corporate
Communications: An International Journal, 19(3), 275-286.
Sisko Maarit Lipiainen, Ensio Karjaluoto and Nevalainen (2014) focused on analyzing
the importance of digital communication mainly in the multinational organizations. According to
the authors, in the case of the multinational organizations, diverse workforce is being maintained
with having employees from different social and cultural background. Thus the probability of
emergence of issues between the employees from different social backgrounds is more. As per
the authors, digital communication helps the managers to have the round the clock connection
with the employees. Thus, emerging issues will be noticed by the managers in the initial stage
and can be effectively mitigated. In this case, the employees will get motivated when their issues
will be resolved effectively and will not be discriminated. This article will be used for further
research of role of digital and innovative communication tools in the diverse workforce and how
to motivate them.
Darijani, A., Soltani, H., & Pourroostaei, M. (2014). Impact of the effectiveness of
organizational communication on job satisfaction through job motivation of employees of
Shiraz Telecommunication Company. WALIA journal, 30(3), 43-51.
Darijani, Soltani and Pourroostaei (2014) stated that job satisfaction of the employees is
one of key determining factors in enhancing their motivation. This is due to the reason that the
more will be the level of satisfaction of the employees, the more will be their motivation towards

6COMMUNICATION AND MOTIVATION
their job role. In this case, it is stated by the authors that innovative communication tools will be
beneficial in enhancing the satisfaction level of the employees by means of resolving their issues
and meeting their requirement. This is due to the reason that effective process of communication
will help managers to determine the employee requirement and enhance their satisfaction level.
This article will be used to analyze the relationship between the satisfaction level of the
employees and the innovative communication tools.
Men, L. R. (2014). Strategic internal communication: Transformational leadership,
communication channels, and employee satisfaction. Management Communication
Quarterly, 28(2), 264-284.
Men (2014) stated that innovative communication tools increase the options of more
communication channels for the internal stakeholders. This is due to the reason that conventional
communication tools are having limited approach compared to the new age tools. On the other
hand the authors have also stated that innovative communication tools are helping the managers
to come up with more online based communication channels in connecting with the employees.
This article will be beneficial in determining the impact of having more communication channels
in the motivation level of the employees.
Mishra, K., Boynton, L., & Mishra, A. (2014). Driving employee engagement: The
expanded role of internal communications. International Journal of Business
Communication, 51(2), 183-202.
As per Mishra, Boynton and Mishra (2014), internal communication process is having the
expanded role of maintaining the employee relationship. This is due to the reason that
relationship with the employees also determines their level of motivation in the workplace. Thus,

7COMMUNICATION AND MOTIVATION
according to the authors, innovative communication tools helps in enhancing the approach of
employee relationship and workplace motivation. This article will be used for further research in
order to have the understanding about relationship between the innovative communication tools,
employee relationship and workplace motivation.
Conclusion
This essay concludes that different authors have given different opinions regarding the
effectiveness of innovative communication tools in enhancing the workplace motivation. In this
essay, 10 articles from noted journals are being chosen for further research and each of these
articles are having different perspective of discussion. This will enable the future research papers
in having diverse information regarding the role of innovative communication tools in boosting
the workplace motivation.

8COMMUNICATION AND MOTIVATION
Reference
Cardon, P. W., & Marshall, B. (2015). The hype and reality of social media use for work
collaboration and team communication. International Journal of Business
Communication, 52(3), 273-293.
Chaiprasurt, C., & Esichaikul, V. (2013). Enhancing motivation in online courses with mobile
communication tool support: A comparative study. The International Review of Research
in Open and Distributed Learning, 14(3), 377-401.
Darijani, A., Soltani, H., & Pourroostaei, M. (2014). Impact of the effectiveness of
organizational communication on job satisfaction through job motivation of employees of
Shiraz Telecommunication Company. WALIA journal, 30(3), 43-51.
Fatimah, H. E. R. M. I. N., Dharmawan, A. H., Sunarti, E. U. I. S., & Affandi, M. J. (2015). The
influence of communication and motivation factors on employee engagement in the
generation X and Y. International Journal of Information Technology and Business
Management, 38(1), 22-30.
Giesbers, B., Rienties, B., Tempelaar, D., & Gijselaers, W. (2013). Investigating the relations
between motivation, tool use, participation, and performance in an e-learning course
using web-videoconferencing. Computers in Human Behavior, 29(1), 285-292.
Korzynski, P. (2013). EMPLOYEE MOTIVATION IN NEW WORKING
ENVIRONMENT. International journal of academic research, 5(5).

9COMMUNICATION AND MOTIVATION
Men, L. R. (2014). Strategic internal communication: Transformational leadership,
communication channels, and employee satisfaction. Management Communication
Quarterly, 28(2), 264-284.
Mishra, K., Boynton, L., & Mishra, A. (2014). Driving employee engagement: The expanded
role of internal communications. International Journal of Business
Communication, 51(2), 183-202.
Sisko Maarit Lipiäinen, H., Ensio Karjaluoto, H., & Nevalainen, M. (2014). Digital channels in
the internal communication of a multinational corporation. Corporate Communications:
An International Journal, 19(3), 275-286.
Yuan, Y. C., Zhao, X., Liao, Q., & Chi, C. (2013). The use of different information and
communication technologies to support knowledge sharing in organizations: From e‐mail
to micro‐blogging. Journal of the American Society for Information Science and
Technology, 64(8), 1659-1670.