Report on Enterprise System Implementation for SugarSquared Inc.

This report provides a comprehensive analysis of enterprise systems, specifically focusing on Enterprise Resource Planning (ERP) and its implementation within the context of SugarSquared Inc., a candy manufacturer. The report begins by outlining the company background, including its operations, branches, and the need for integrated business processes. It then recommends the adoption of an ERP system to enhance business operations, improve collaboration between branches, and streamline customer service. The report highlights the benefits of ERP, such as improved business process analysis, cost negotiation, centralized management, and enhanced customer information management. Furthermore, it addresses the challenges associated with ERP implementation, including high costs and implementation complexities, and suggests mitigation strategies such as restructuring business infrastructure and addressing data compatibility issues. The report also recommends specific ERP service providers in Saudi Arabia, such as Solution Dot, based on their user satisfaction and service quality. In conclusion, the report emphasizes the role of enterprise systems in enhancing business growth and revenue, providing a detailed evaluation of how ERP implementation can improve SugarSquared Inc.'s overall performance. The report references several academic sources to support its findings.

Running head: REPORT ON INFORMATION TECHNOLOGY IN BUSINESS
REPORT
ON
INFORMATION TECHNOLOGY IN BUSINESS
Name of the Student
Name of the University
Author Note:

1INFORMATION TECHNOLOGY IN BUSINESS
Introduction:
In the field of business management it is very essential to effectively manage all of the
operations which will significantly help to enhance the nominated business. Making allowance to
this concern it is observed that enterprise systems are highly capable to effectively manage and
enhance the procedure of the business process (Goodyear 2017).
Considering these aspects in this paper a detail discussion on the incorporation of the
enterprise system will be conducted based on the case scenario of SugarSquared Inc. Followed
by this, it will also consists a detail elaboration on the impact of the adopted enterprise system as
well as the discussion of the challenges faced by the nominated business.
Company Background:
Followed by a thorough investigation on the case scenario of SugarSquared Inc., it is
observed that the organization manufactures candy. The nominated company is located in
Riyadh, however the company distributes its products across Saudi Arabia. While investigating
the infrastructure of this manufacturer it is observed that this company is consists of 300
employee and there are three branches of this company. Along with this after analyzing the
business growth of this organization it is observed that this business has significant business
revenue as well as in order to improve the business services the manufacturer has also
incorporated effective online retail services which has also helped in increasing their business
revenue. However, since the nominated company has three branches which are located far from
each other, it is observed that there is a huge necessity to integrate the business operations.

2INFORMATION TECHNOLOGY IN BUSINESS
Recommended System:
Followed by the analysis of the nominated case scenario it is observed that the business
needs to incorporate effective enterprise system which will help to enhance the business of
SugarSquared Inc. Considering this aspect it is observed that the adoption of effective enterprise
resource planning will help to ensure the business objective of the nominated organization.
While analyzing this concern it is observed that the ERP systems are capable of integrating the
accounts and the other business operations which will help SugarSquared Inc. to effectively
collaborate three branches (Chang et al., 2019). Followed by this identification it is determined
that the adoption of effective ERP system will also help the manufacturer to manage the
customer services of the business as well as to enhance the productivity of the manufacturer.
Benefits of the recommended system:
Followed by the identification of the enterprise system it is observed that there are several
benefits present which is offered by the Enterprise Resource Planning to the nominated business.
The identified benefits of the recommended system are listed below:-
 One of the major benefits offered by the ERP system is that, it aims to analyze the
requirements of the nominated business and identifies the weakness of the nominated
business (Sadigh et al., 2017).
 ERP system also helps to analyze the vendor’s requirements and offers effective service
to the manufacturer to negotiate the cost.
 Along with the above identification it is observed that adoption of ERP system into the
business infrastructure will help to enhance the business process by making it centralized.
 The primary objective of the ERP system is to address the determined ROI (Saade &
Nijher 2016).

3INFORMATION TECHNOLOGY IN BUSINESS
 Apart from the above identification it is observed that the ERP will enhance the business
services by effectively structuring the change management as well as the customer’s
information management.
Challenges faced in the implementation process:
Followed by the identification of the above benefits there are several limitations which
has impacted the implementation process of the enterprise resource planning system.
Considering this aspect it is observed that due to the complexity of ERP systems the organization
may face several significant limitation which includes the high cost of implementation, the
timeframe of the implementation is highly unrealistic as well as the issues related the
authorization of the software which needs to be used to perform the activities (Mohammad
2018). Followed by the identification of these threats it can be stated that in order to effectively
incorporate the ERP systems into the business infrastructure of SugarSquared Inc. it requires
careful implementation process.
Mitigation of those challenges:
Followed by a thorough analysis on the implementation process of the ERP system it has
been noticed that in order to extract the effectiveness of the ERP systems into the business
infrastructure it is very essential to implement it with care. Considering this aspect it is observed
that before implementing the ERP system into the business infrastructure it is required to
restructure the business infrastructure because ERP offers and automated business process (Attri
& Panwar 2018). Considering this aspect it is identified that the ERP systems does not works
with unstructured data thus, it is very essential to unstructured the data with the purpose to
enhance the work flow of the business (Hamidi 2018). Along with these consideration it is also
observed that in case of implementing ERP into the business infrastructure there is a huge

4INFORMATION TECHNOLOGY IN BUSINESS
necessity to address all of the requirements which will impact the business process of
SugarSquared Inc.
Recommendation of the service providers:
Followed by the identification on the necessity of implementing ERP systems into the
business services of SugarSquared Inc., a list of ERP system providers present in Saudi Arabia is
mentioned below:
 Solution Dot- is one of the best ERP service providers present in Saudi Arabia that is
popular for its best services and the effective technical support. In the past 5years the
service provider has effectively provided best quality services to its customers. One of the
key features of this provider is that it provides very user-friendly designs to their
customers (Bazhair, Sandhu & Mihret 2016).
 Solutel- is also another best quality service provider of ERP systems. This service
provider has impressed several e-commerce businesses with their best quality services.
 Business Management Technology Co. Ltd. (BMT)- is another option for ERP system
service provider as it provides 24/7 support to the client.
 SaudiERP- is also offers best quality ERP support to the nominated organization which
helps to improve the business process.
Followed by these identification it is recommended that Solution Dot will be very
effective in providing best ERP services to SugarSquared Inc. as among the other service
providers it is one of the best with the basis of their use satisfaction.

5INFORMATION TECHNOLOGY IN BUSINESS
Conclusion:
After completion of this study it can be concluded that this paper has effectively
discussed about the nominated business background as well as its limitations. Along with this a
detail elaboration of the enterprise system has been discussed and it also consist a detail
discussion on the how the enterprise system can help SugarSquared Inc. to improve their
business. Apart from these identification a list of service providers are also mentioned which are
capable of supporting the ERP system implementation. Thus, lastly it can be stated that a detail
evaluation of this paper will help to get the idea of how enterprise system improves the business
growth and enhances the business revenue.

6INFORMATION TECHNOLOGY IN BUSINESS
Reference:
Attri, R., & Panwar, N. (2018). A literature review on the implementation of Enterprise Resource
Planning (ERP) system. International Journal of Metallurgy and Alloys, 4(2), 21-24.
Bazhair, A., Sandhu, K., & Mihret, D. (2016). Enterprise Resource Planning Systems: Factors for
Acceptance, and Impact on the Financial Performance of Saudi Arabian Listed
Companies.
Chang, J. Y., Jiang, J. J., Klein, G., & Wang, E. T. (2019). Enterprise system programs: Goal
setting and cooperation in the integration team. Information & Management, 56(6),
103137.
Goodyear, M. (2017). Enterprise System Architectures: Building Client Server and Web Based
Systems. CRC press.
Hamidi, H. (2018). A combined fuzzy method for evaluating criteria in enterprise resource
planning implementation. In Intelligent Systems: Concepts, Methodologies, Tools, and
Applications (pp. 639-670). IGI Global.
Mohammad, A. Z. (2018). The Role of Technology, Organization, and Environment Factors in
Enterprise Resource Planning Implementation Success in Jordan. International Business
Research, 11(8), 48-65.
Saade, R. G., & Nijher, H. (2016). Critical success factors in enterprise resource planning
implementation. Journal of Enterprise Information Management.
Sadigh, B. L., Unver, H. O., Nikghadam, S., Dogdu, E., Ozbayoglu, A. M., & Kilic, S. E. (2017).
An ontology-based multi-agent virtual enterprise system (OMAVE): part 1: domain

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model l ing and rule management. International Journal of Computer Integrated
Manufacturing, 30(2-3), 320-343.