Enterprise Systems: Drivers, Performance, and Change Essay

This essay evaluates enterprise systems within a business context, examining the driving forces behind their adoption, such as the need for streamlined processes, data analysis, and meeting customer expectations. It explores how these systems contribute to organizational performance by improving customer service, automating processes, and enabling data-driven decisions. The essay also discusses methods for measuring these contributions, including improved efficiency and customer satisfaction. Finally, it highlights the critical organizational change management considerations necessary for the successful implementation and integration of enterprise systems, emphasizing the importance of staff understanding and adaptation to new processes and technologies. The essay also discusses regulatory compliance, supply chain management, and the ability to scale resources.

Running head: INSIDES OF ENTERPRISE SYSTEM
Insides of enterprise system
GURPREET SINGH
STUDENT I.D : 170176

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Evaluation of Enterprise systems in business:
The enterprise systems or ES are the software packages of large scale enterprises. It supports
the process of business, reporting, information flows and the data analysis for a different type of
complex organizations. Though the enterprise systems are commonly the systems of packaged
enterprise application software, these systems also prove to be custom developed for supporting
particular organizational necessities. The following study demonstrates the aim drivers beyond the
business in adopting enterprise systems. Besides, it intends to determine the way enterprise systems
can contribute to the performance of organization and methods of measuring those contributions.
Lastly, the considerations of organizational change management needed for successful adoption of
enterprise system is also demonstrated here.
Discussion on the main driving force behind businesses in adopting enterprise systems:
It is useful to manage the business having a single system. Here, the most important advantage
to use ER solution for the current business that, the business is able to manage the main areas of
business. This can be done with only one system. For example, the case of manufacturing ERP system
can be considered. This typical structure of the manufacturing ERP solution comprises of the various
functional sections. This involves the sales management, quality management, purchasing
management, inventory management, managing process manufacturing, discrete manufacturing
management, human resources and financials (Giachetti 2016). Next, ERP is needed for business to
stay updated. The technology changes occur very fast. The legacy enterprise systems have been no
longer supporting the growth of company. Here, many can really impede the organization from
developing the business. Besides, the expense of upgrading the programming of any prior system
frequently mounts up very fast. It is seen that any point, the business can witness that this never make
any sense in keeping the old system in proper place. This is practical and sound financially to eradicate
the integrated and modern solution. Further, the technologies like machine learning, analytics of data,

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IoT has been submitted under the current software systems. The state-of-art innovations are able to
decipher the patterns and trends permitting the business to undertake smarter decisions. This is useful
achieve the competitive edge (Panetto et al. 2016). Hence, for remaining competitive and place oneself
for development, the organizations require to utilize the current systems. Here, the required systems
to permit them to stay flexible and then make the business to be scaled. Further, it is useful to
streamline the process.
While deploying the ERP systems, the organizations are bound to consider repeatedly the
workflows and process of business. This is the appropriate scope to analyze what has been makings
sense, regarding what works and what has been vital ad what can be developed. Through running the
system of ERP, the business can achieve speed, accuracy and efficiency under the business activities.
Any current ERP system is helpful to meet the demands of business partners and the external
stakeholders. This is helpful to place the employees productive and happy. Through integration and
automation, ERP systems a rise the productivity with decreasing the labor and time costs. Further,
there is a need for facilitating the data analysis for business. It is seen that various business comprises
of mounds of information that have been related to the business (Appelbaum et al. 2017). Assessing
the data is highly required as this provides the distinct insights that one never get anywhere else like
the slowest and busiest sales periods. Nevertheless, it provides the pulling of insights from the business
data can be challenging. This is time-consuming and the data can get outdated and this it is dependable.
One can commonly try to make sense of numerous siloed sets of data from sets of data from different
sectors of the business.
Moreover, it is helpful to meet customer expectations. The customers here comprise of higher
expectations irrespective of the fact they are the distinct consumers and with any other business.
Organizations frequently make changes for meeting thee expectations. It is seen that various

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consumers have been expecting to possess seamless multichannel experiences. They can browse the
product catalogue in store. This also comprises of placing order online, get the item at the nearest
outlet of retail and have that picked up to repair that from home. Here, the customers are able to intent
to gain instant service. This is irrespective of what department the company can make interaction with
(Weichhart et al. 2016). Further, the business requires to assure that the different departments can
communicate with others in seamless manner. Hence, at one time, anyone department gets the related
customer information at the fingerprints and can make direct interactions with the customers with the
help of any channel. In adapting the process and meeting those huge expectations, the organizations
are required to invest highly in technology. Any ERP software system is helpful to deliver the core
tool of communication for every department. This provides the staffs with a global viewpoint of every
customer communication. It occurs from the initial contact point to the recent one. Hence, as any
customer call that to receive the technical problem resolved or purchased the extra services, the staffs
at the other end of the points, can very fast review the previous communication of customers with the
business in seeing the service history, preferences and transaction history of the customers (Sedera et
al. 2016). Here, the final outcome is that the staffs are able to deliver more personalized and effective
service for meeting the high expectations of customers.
The ways Enterprise systems can contribute towards the organizational performance and the
ways to measure the contributions:
The enterprise systems help in storing the information in usable way. This is the most vital
aspect of developing the customer experience to have the data stored such that it can be assessed. It
can be measured as the data stored involve the history of customer order (Ferreira 2016). Besides, this
involves where and when the orders can be made. This also includes the time it takes for the orders to
make proceed. The ability of the business to retrieve this kind of information quickly for reacting to
the questions of the clients can move long way towards developing customer satisfaction (Rebovich

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and White 2016). Apart from this, it helps in automating the process of customer service for the staffs.
Through using the ERP an important benefit can be brought for the organizations to streamline the
experience of customer service. The ERP permits the businesses in automating the process of customer
service helping to assure that every staff provides the customers with constant experience and ensure
that the functions at the back office are streamlined as much as possible. It can be measured that the
automation can same time that can be utilized in the efforts for reacting to the requests of customers
regarding product data and forecasting new products. It is seen that the staffs have been spending
lesser time to track down on the orders of the customers (Graham, Ahmad and Mehmood 2015). Thus
they can spend much time and develop profitable and long-lasting customer relationships.
Additionally, the enterprise systems can scale the resource available up and down as required. Here,
one of the less-known advantages of enterprise systems is the capability to scale the capabilities of IT
or the business as required. It is measured as less IT abilities are required for any cause. These similar
services can be further scaled down. Here, different flexible solutions permit the business to control
the expenses while contributing to meeting the needs of customers (Moisescu and Sacala 2016).
Furthermore, the enterprise resources can maximize the dependability of IT infrastructure needed for
the customer service. This can be measured as the IT systems are found to be collecting the data and
making operations suitable near to 100% of time as must as possible. This is an important part of any
consistent or strong customer experience.
Apart from this, enterprise systems help in securing customer data. This can be measured from
the case of huge multinational corporations like Sony, Target and Home Depot. They have witnessed
supposedly protected data centres to be breached. This happens at the expense of hundreds of millions
to billions of dollars. The securing of customer data, this has not been imperative for customer
experience and it is also important priority also (Colombi et al. 2016). Then, there is real-time access
to data possible through enterprise systems. It is seen that the environments of business are ever-

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changing process. This indicates that the just waiting for prolonged time for the data is never feasible.
With access to real time data regarding operations of business is a powerful feature of the enterprise
systems. This can be measured as this greater level of access towards information permits to analyze
and develop on the process of the business more effectively that is they need to wait for months prior
having any actionable insights of information (Serra et al. 2015). Again, enterprise systems are useful
to decrease the expense to perform business. Ultimately, the enterprise systems can decrease the
expense to run the business. This indicates that the organizations can have more budget free to rise the
capabilities of customer service and invest in additional assets developing customer experiences. One
instance here is the inventory control helpful to measure the enterprise system is any business. Keeping
too much less inventory is able to have notable impact on the bottom line of the business (Felderer et
al. 2016). Next, enterprise systems are able to implement standardized processes. It is seen that the
greatest problems to greater enterprise to produce the constantly positive customer experiences. This
phenomenon can be measured from the benefits of real-time and comprehensive data storage. It is in
conjunction with the usage of ERPs providing the capability to assure the standardizations of customer
experience in notably higher degree that can be possible otherwise. Again, enterprise systems help in
developing supply chain management. This is done the greater part with the usage of data regarding
how, when and where the client can order and the suppliers can deliver. It can be measured by
emphasizing the significance to store the business data in usable format. At last, the capability of
streamlining the supply chain indicates that the products get delivered to the clients in reliable manner
at lesser cost than possible otherwise.
Lastly, the enterprise systems can assure regulatory compliances. It is proved that regulatory
is the reality for organizations. Nonetheless, since previous years there are regulations turning to be
enforced and stringent (Vom Brocke et al. 2018). For example, the scenario can be measured as the
regulations like Sarbanes-Oxley Act demands that the investors can gain notable quantity of data

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related to the operation of the company. This involves the inventory management, assets and
properties. Here, the advantage of the enterprise systems that most of the information needed by the
regulations can be collected with automated means. In this way, the enterprise systems can be utilized
for assuring compliance with the rousingly onerous regulations that are federal in nature. This is
instead of considering the personal from the important functions for the customer service (Rezvani,
Dong and Khosravi 2017).
Organization change management considerations for adopting enterprise systems successfully:
There are some causes behind organization deploying ERP applications requires change
management in organization. The new ERP application can impact the overall business irrespective of
size. It is seen that the organization change management is useful to develop the staffs to impend
transformation that might be accepted otherwise (McDermott 2019). Besides, the staffs require to
understand why the business can be moved to the latest ERP systems and the way it brings benefits to
business. This has been quintessential that every staff remain on a similar page as the top management.
As ERP systems deploy the effects directly to the daily tasks of the employees, this is vital to treat that
as the learning curve managed effectively under the initiative of organizational change management.
Thus, the staffs are able to embrace what they never make sense (Mostaghel et al. 2015). Hence, it is
crucial to get familiarized with features of new ERP applications with the executed and well-planned
program of change management. It is seen that globally the organizational change management
possess some essential elements. Firstly, there is the core team buy-in. It must be assured that notable
buy-in from the leadership has been spanning at all the departments, region and office. As the staffs
are able to report to the home office, the allegiances are there where the leadership is present. Since
one never has enough buy-in, the project of ERP is doomed to be failed (Chung, Ahmad and Tang
2015). Further, it is useful to accept cultural considerations. Demographic, education and language
factors are vital roles to find the way staffs perceive the aims and risks. This also involves the

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advantages related to latest ERP applications. Further, the consistent employee-engagement. Here, the
assessments of organizational readiness have been vita with worldwide ERP projects for assuring
every problems and scope gathered around the enterprise. It is commonly skipped on account of
budgetary issues, various investments that are incurred to engage the staffs leading to quantifiable
advantages of realizations in long-run (Romero and Vernadat 2016).
Moreover, it is to be reminded that communication is a core principle for change management
considerations while adopting the enterprise systems successfully. Communication under the
worldwide ERP project has been highly important and incredibly complicated. Though emails are
highly effective, the communications to be done face-to-face are more efficient. Here, for example
maximum of the staffs like to hear about updates of projects from the mangers while the team meetings
go on. The teams of project and communication should be working tandem in delivering the messages
in such a way it can give rise to various behavioral changes expected. Lastly, there is a training strategy
vital for the current topic of discussion (Walther et al. 2018). Different change management plans are
to be devised for addressing the transit of workforce for new ERP systems having easy demarcation
of trainers and super-users. The training strategy that is comprehensive in manner must account for
the nuances that are organization specific with the testing and nuances before going live. The failure
to the totally developed strategy of training has serious implications on success of world-wide ERP
deployments (Waring, Wainwright and Skoumpopoulou 2016).
It can be concluded by stating that in order to deploy the ERP systems, the business requires
to determine a business process for being automated and map the process delivered by ERP systems.
This needs huge amount of report and the business finds that the business process of the systems can
support the way the business process of organization works. It is understood from the study, the
business requires communication with the complex firm-wide information on different kinds of

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business performances. This is helpful to make better decisions at the proper time. Then, it decreases
the expenses included in the processing of transactions, software, hardware and staff of IT support in
notable way. It is useful to develop the efficiency and quality of customer services that involves the
distribution and production through integrated internal business process in logistics, production,
finances, and sales and so on. Besides, it is useful to develop a uniform organization where everybody
can use the same kind of information and process to perform business.

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