COIS12073 Assessment 1: Presentation on Enterprise Systems Concepts

This presentation provides a comprehensive overview of Enterprise Systems, beginning with an introduction to the topic and its significance in modern business operations. It delves into the concept of system integration, exploring various methods such as vertical, star, and horizontal integration, and their respective advantages. The presentation also examines Enterprise Architecture (EA), defining its role in guiding business, data, process, and technology changes. Furthermore, it details the Software Development Life Cycle (SDLC), outlining its six key stages from requirement analysis to product release. The presentation also covers Customer Relationship Management (CRM), explaining its functions and benefits for organizations, along with practical examples of how CRM is implemented. The presentation concludes with a summary of key concepts and includes questions for further discussion, highlighting the importance of enterprise systems and related software like CRM and ERP for business growth. The presentation is prepared for the COIS12073 course assessment 1.

Slide 1 Good morning everyone, I am going
to present you a power point
presentation regarding assessment 1
in which the main focus area is the
enterprise system.
Slide 2 This presentation will cover
introduction of the enterprise system,
concept of system integration and its
methods, enterprise system
architecture, development life cycle
and its different stages, conception of
customer relationship management
and the conclusion.
Slide 3
Enterprise system is being
used by business to work
effectively and efficiently, for
example this system handles
one or more functions of a
company to facilitate
management. This system is
also known as large standard
application software which
supports process of
businesses.
For instance, an incorporated
enterprise system will
basically handle more than
one function for an
organisation to facilitate its

management and also
reporting needs of the
management.
Slide 4 Now comes the concept of
system integration that bring
together various elements of
sub system in a single system
and also ensures that each
element is making proper
function all together. and in
information technology as a
procedure of fastening
together various software
application and computing
system functionally or
physically to act as
coordinated whole.
Slide 5 here are 3 methods of integration
which are like vertical, star and
horizontal. Integration of various
subsystems according to their
functions with the development of
structural entities called silos are
done in vertical integration. This
method is cheap as well as
integration in it is very fast.
Star integration is a system
integration process where every
system is connected with the left out
subsystems and when integration is
observed, it appears like star. This
method is very flexible also.
Horizontal integration is a
kind of method where specialized
subsystem is there to make
communication among different
subsystems. This system supports in
cutting cost of integration and
provides good flexibility.

Slide 6 Enterprise Architecture (EA)
is "a very much characterized
hone for directing venture
investigation, outline,
arranging, and usage,
utilizing an extensive
approach consistently, for the
effective improvement and
execution of procedure.
It applies design standards
and practices to manage
associations through the
business, data, process, and
innovation changes important
to execute their techniques.
These practices use the
different parts of an
undertaking to recognize,
rouse, and accomplish these
changes.
Slide 7 Individuals who make such
structures are known as enterprise
architects and are in charge of
making business forms and
structures. They also make
determination regarding achievement
of objectives from the collected data.

Slide 8 Now comes the concept of
software development life
cycle, which is defined as a
procedure utilized by the
product business to
configure, create and test
great virtual products. The
SDLC plans to deliver an
amazing programming which
meets or surpasses client
desires, achieves finish inside
circumstances and cost
gauges.
ISO/IEC 12207 is a universal
standard for programming
life-cycle forms. It expects to
be the standard that
characterizes every one of the
errands required for creating
and looking after
programming.
Slide 9 There are 6 stages of development
life cycle which are like:
In the first stage analysis of
requirement is being done by
the senior individual with the
involvement of specialists
and clients. After that
planning regarding quality of
the product is being done.
In the second stage, requirements
are defined which makes
involvement of all necessary
items needed for
development of product.
In third stage, architecture of the
product is discussed which
includes its shape, size, look
and all other attributes in
relation with physical
appearance.
In fourth stage, actual

development of the products
starts, the real improvement
begins and the item is
assembled. The scheduling
code is produced according to
DDS amid this stage.
In fifth stage, testing of the
product is done to know
about its quality and
functions.
In the last stage, Once the item is
tried and prepared to be sent
it is discharged formally in
the proper market. Once in a
while item arrangement
occurs in stages according to
the business technique of that
association.
Slide 10 The pictorial representation
of the software development
life cycle model will look like
this, which make
involvement of all the stages
in a continuous manner.
Slide 11
The next concept in the
assessment is customer
relationship management,
which describes the rules,
practices and standards which
is taken by an organisation to
make communication with
clients. For example,
conversation related with
dealing procedures,
examination and estimation

of client practice and pattern.
Slide 12 CRM is being established to
maintain proper customer
care, client communication,
customers database, public
relation and customer loyalty.
It also assists in making
client's acquisition and
documentation.
Slide 13 In order to make effective
CRM, enterprise take help of
management, cloud solutions,
software like excel to help
finance department.
Slide 14 From the presentation, it can
be analysed that several
things related with system
development are there which
must be taken into
consideration by an
organisation. Software such
as CRM and ERP are used for
the administration of business
activities for the enterprise

growth.
Slide 15
Slide 16
Slide 17 Q1. How CRM can help an
organisation ?
Q2. What is the main stage of
development life cycle ?