Enterprise Systems Report: Adoption, Benefits and Challenges

This report examines the significance of enterprise systems in modern business operations, focusing on the motivations for their adoption, the benefits they offer, and the challenges associated with their implementation. The report delves into key areas such as improved information management, workflow optimization, and enhanced transparency within organizations. It also explores how enterprise systems contribute to business success through data storage, customer service automation, resource scaling, and supply chain improvements, while also addressing cost reduction and process standardization. Furthermore, the report discusses strategies for organizational change management, including initial assessments, cultural considerations, stakeholder buy-in, and employee training, essential for successful enterprise system adoption. The report also provides insights into the importance of navigating role complexities and fostering effective collaboration to maximize the value of enterprise systems. Finally, it concludes with a comprehensive overview of the critical role enterprise systems play in enhancing business efficiency and communication across departments.

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4/22/2019

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Executive summary
Enterprise systems are the large-scale software’s packages that can support a business process
and the flow of information, data analytics in the complex organizations. This essay discusses
why it is important for the organizations to adopt enterprise systems. Enterprise systems help in
the following ways Better information management with business automation, improved
workflow, Streaming of a process, Transparency throughout the organization apart from this the
enterprise systems also contributes to the business in a lot of ways such as Store the business
data in a usable format,Automate the customer service process for employees, Scale available
resources as needed. Apart from this there are many change management strategies that the
organizations has to follow in order to adopt the enterprise systems successfully, strategies such
as counseling and training, buy-In and other company culture considerations.

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Contents
Executive summary.........................................................................................................................1
Introduction......................................................................................................................................3
Importance of enterprise system adoption in business....................................................................4
Better information management with business automation.........................................................4
Improved workflow.....................................................................................................................4
Streaming of a process.................................................................................................................4
Transparency throughout the organization..................................................................................4
Enterprise system contribution in the organization.........................................................................5
Store business data in a usable format.........................................................................................5
Automate the customer service process for employees...............................................................5
Scale available resources as needed............................................................................................5
Improve the supply chain management.......................................................................................5
Reduced cost of doing business...................................................................................................6
Standardized process...................................................................................................................6
Enterprise system contribution measurement..................................................................................6
1. Navigate role complexities:..................................................................................................6
2. Filter collaboration opportunities:........................................................................................6
Organizational change management for the enterprise system adoption........................................7
Initial assessment.........................................................................................................................7
Company culture considerations..................................................................................................7
BUY-IN.......................................................................................................................................7
Counseling and training...............................................................................................................8
Assessment and accountability....................................................................................................8
Conclusion.......................................................................................................................................9
References......................................................................................................................................10

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Introduction
Enterprise systems are the large-scale software’s packages that can support a business process
and the flow of information, data analytics in the difficult organizations. The enterprise systems
are also bespoke and custom industrial systems that are created to maintain the needs of specific
association. This essay is shows why an organization adopts enterprise systems what are the
benefits of this and the enterprise system contribution measured in the organization. There are a
lot of benefits of enterprise systems such as it improves the workflow, manages the information
of business, streams a process, it makes an organization transparent. Apart from this, the essay
discusses how the enterprise system contributes to the organization and how the contribution is
measured and lastly the essay discusses the considerations that are important for the adoption of
enterprise systems in an organization. There are certain strategies as well in order to adopt the
enterprise systems successfully in an organization.(Sasidharan, Santhanam and Sambamurthy,
2012).

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Importance of enterprise system adoption in business
Better information management with business automation
Measurements and presentation metrics are very important in company evaluation and on goal
setting of a business. Although when a business will grow, it becomes very difficult to measure
the sales, metrics and profit ratios. Enterprise system brings a sense of computerization to the
company and allows the workforce in the society to have right to use the data shared without
maintaining the records manually (Serra et al, 2015).
Improved workflow
The overall workflow of the is improved and the access in simplified by the user-friendly
interface, employees are better able to get important information which is very essential to do the
job. The enterprise system software makes every employee’s work effortless and leads to good
productivity (Shao, Feng, and Hu, 2016)..
Streaming of a process
One of the major objectives of any enterprise system is to incorporate all the function of a
business in a proposal. A lot of business in still stuck in different undefined positions, locations
and systems. Enterprise systems contribute a lot to the efficiency of a business model.
Transparency throughout the organization
For any organization or a company, the information and data are very important part of the
business. It is a business asset. Data integrity and data security are very important for strategic
business information, which is accessed by the right people. Enterprise system helps in
maintaining the data safely. The role-based system makes enterprise system secure and
transparent (Wagner, Newell and Kay, 2012).

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Enterprise system contribution in the organization
Store business data in a usable format
One of the most significant parts of customer knowledge is saving or storing the information in
such a way that it can be analyzed in an easy manner. Some examples of data storage are
customer order history, where they ordered and when they ordered. If a company knows all this
information, they can answer the customers question easily and this can help in managing
customer satisfaction(Bhattacharya, Seddon and Scheepers, 2010).
Automate the customer service process for employees
Using the enterprise systems can give most important gain to the company as it streamlines their
customer service experience. Enterprise systems allow the business to mechanize their customer
service procedure, which helps in ensuring that the back office functions are streamlined.
Automation saves a lot of time, which gives spare time to respond to the customers. If the
employees spend less time on tracking the customers’ orders they can spend more time on
developing long lasting relationship with the customers (hazanfari,Jafari, and Rouhani, 2011)
Scale available resources as needed
Enterprise systems have an capability to scale up the capabilities of IT in a business. This simply
means that the companies needs to stores or add some additional data to the power processing
and can hence get access to the cloud software. Also this means that if there are less IT
capabilities for any reasons then the services can be scaled down. These kind of flexible
solutions allow the companies to manage the cost and meet the needs of the customers.
Improve the supply chain management
Enterprise system can help in improving supply chain management in the important parts by the
use of data’s about the when where and how the customer’s order and the supply deliver. This
focuses on the significance of storing data in a utilizable format. The capability to streamline the
supply chain simply means that the products are delivered to the customers more dependably and
at very low cost that is not possible (Sedera and Sarker et al, 2016).

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Reduced cost of doing business
Enterprise systems decrease the cost of consecutively growing the company which simply that
the company will have more of the finances free in order to enhance the customer service an
spend on the other assets that can also develop the customer experience one of the way is
manage the inventory such as either keeping too much inventory or less inventory.
Standardized process
One of the biggest challenges is that the bigger enterprise is producing a time after time positive
customer experience. One of the major profit is the inclusive and real time data storage with the
use of enterprise systems which provides the capability to guarantee the regularity of customer
experience (Guo et al, 2012).
Enterprise system contribution measurement
1. Navigate role complexities:
Managers play a very significant role in the everyday performance of management
strategies, which are tailored towards helping the employees understand how to be
enterprise contributors. The best managers navigate complexities to enable the employees
in order to identify the opportunities for the enterprise contribution that move beyond the
collaboration(Da, 2011).
2. Filter collaboration opportunities:
Enterprise contributors do not collaborate for the collaborations sake. They try to focus
on the opportunities where they are able to use and contribute to the agency and achieve
the objectives and goals of an organization. Organizations that are best at building
enterprise contributors equip teams to filter the contribution to and from the agency in
order to determine what has the most impact(Chen and Fang, 2013).

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Organizational change management for the enterprise system adoption
Changes constantly happen in a business. It is either due to new technology or due to new
employees in a workplace. Change can take place in different ways. However, organizations can
manage change through change management(Scheer,2012).
Initial assessment
The very initial step is to implement a change management approach to the enterprise system
that is in the current state of the system in the business. If the business is ready for the enterprise
software, if there is a perfect vendor for the company etc (Rjeili, Freedma and Momchilov,
2014) .
Company culture considerations
Nobody is on the same page in the organization when it comes to bringing the software in the
organization. There are many different factors that can affect the thinking of people and can
change their opinions.Itis always related to the culture of the company. For example for a person
a who knows about software will see the things in a different way, then a person who does not
know anything about technology. Every company has different cultures and it can only be
managed through change management approach. These are the differences in the company that
can be seen in the culture of a company such as demographics, language, education, skill level
and work personalities. (Saini and Khandage et al, 2011)
BUY-IN
For the enterprise system to be a successful one. There should be BUYING-IN from everyone is
caught up in the process of decision-making. This includes both employees and management
Management: Without the involvement of the team and the board of directors, the
implementation of enterprise system is not possible. The decision should be a team effort
majorly for the people who are at the top. A team’s disagreement of bringing change cans
unorganized rest of the company causing the employees unapproachable the new idea(Bi, Da and
Wang, 2014).
Employees: if the employees will not end using the software. Then there is no way to put into
practice. The most significant aspect to change is to manage bringing an enterprise system.

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Counseling and training
Once everyone in the organization decides the same thing it time for counseling and training.
Enterprise system vendor should be a strong training process for a company to utilize some of
the tips of training tool of enterprise venders are:
1. Walkthroughs
2. Training workshops
3. Live demos
4. Promptness of assessments
5. Live Question and answer session
6. on the house trials
7. White papers
8. Live demos
Throughout the procedure of training, communicating is one of the main input to the winning
adoption across all the departments. In order to make sure that the workers are adapting well and
are able to find achievement in the new attuned position can help them become honest. It is then
important for the company to ask for feedbacks and review the before and after, apart from this
there is no way of knowing if the employees are actually enjoying the new software or not apart
from communication(GhazanfariJafari and Rouhani, 2011).
Assessment and accountability
The last step in the change management process is success, failures, and holding everyone for the
actions taken after, before and during the training. If there are negative trends, there should b
meeting to handle the miscommunications or the difficulties(Trinh-Phuong, Molla and
Peszynski, 2012)
.

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Conclusion
In this essay, the enterprise systems discussed with the importance. Enterprise system is a
software package that are support system of the business and that helps in the flow of
information an also reports the data analytics in the complex organizations. This essay discusses
three things, which are firstly why do business adopt the enterprise systems secondly the
contribution of enterprise systems and there measurement and lastly the considerations while
adopting the enterprise systems. Enterprise system is an important part of any business it
manages the effective functioning of business into a single system while s fulfilling the needs of
the specific departments it is mainly important as it increase effectiveness and communication
between the departments. Thus, enterprise systems are important part of any business.

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References
Bhattacharya, P.J., Seddon, P.B. and Scheepers, R. (2010) December. Enabling Strategic
Transformations with Enterprise Systems: Beyond Operational Efficiency.In ICIS (p. 55).
Bi, Z., Da Xu, L. and Wang, C. (2014) Internet of things for enterprise systems of modern
manufacturing. IEEE Transactions on industrial informatics, 10(2), pp.1537-1546.
Chen, X. and Fang, Y. (2013) Enterprise systems in financial sector–an application in precious m
Schoenherr, T., Hilpert, D., Soni, A.K., Venkataramanan, M.A. and Mabert, V.A., 2010.
Da Xu, L. (2011) Enterprise systems: state-of-the-art and future trends. IEEE Transactions on
Industrial Informatics, 7(4), pp.630-640.
Ghazanfari, M.J.S.R.M., Jafari, M. and Rouhani, S. (2011) A tool to evaluate the business
intelligence of enterprise systems. ScientiaIranica, 18(6), pp.1579-1590.
Guo, J., Da Xu, L., Xiao, G. and Gong, Z. (2012) Improving multilingual semantic interoperation
in cross-organizational enterprise systems through concept disambiguation. IEEE Transactions
on Industrial Informatics, 8(3), pp.647-658.
Saini, S.L., Saini, D.K., Yousif, J.H. and Khandage, S.V. (2011) July. Cloud computing and
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Management, 53(3), pp.366-379.

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Serra, E., Jajodia, S., Pugliese, A., Rullo, A. and Subrahmanian, V.S. (2015) Pareto-optimal
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