Management of Change Report: Woolworths EMS and Sustainability

This report provides a comprehensive analysis of Woolworths Supermarkets' Environmental Management System (EMS). It begins with an overview of Woolworths' organizational structure, including its environmental and sustainability policies. The report delves into applicable environmental legislation, regulations, and codes of practice, referencing key acts. It explains the processes used to develop an EMS policy, outlines potential barriers to implementation, and proposes strategies to overcome them. The report also explores the international standard ISO 14001, detailing its purpose and implementation steps. It references an Australian government environmental management tool. The report further examines Woolworths' environmental policy, sources used for policy development, and presents a responsibility matrix, training needs analysis, and training plan. Additionally, it includes a register of environmental objectives and targets, and discusses EMS implementation procedures, including the use of a "Register of Nonconformity and Suggestions for Improvement" form. The document also discusses the key personnel in the organization who can provide their opinion based on the observations.

Running head: MANAGEMENT OF CHANGE
MANAGEMENT OF CHANGE
Name of the student
Name of the university
Author note

1MANAGEMENT OF CHANGE
Table of Contents
Task 1...........................................................................................................................................................................................................2
Task 2...........................................................................................................................................................................................................6
Task 4.........................................................................................................................................................................................................10

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Task 1
1a.  Organizational structure
The chosen company for the given assignment is the Woolworths Supermarkets. Woolworth’s
supermarket is an Australian business dealing in consumer goods. The given company has
hundreds of stores in Australia. The company was found in 1924 and has annual revenue of
4,213 AUD as per 2016. The company has captured 80% of the Australian Market. The
company offers a wide range of products like fruits, vegetables, whole grain products,
household goods and personal care products. The company has 1000 stores in Australia and an
employee size of 111000.
The company makes use of a wide range of resources which ranges from land, transportation
system, electricity and the stock it sells.
Woolworths has a well defined sustainable policy because they harness the resources sea
products for sea food and makes use of other replenish-able resources which it needs to account
for.
1b. Name and briefly describe the environmental or sustainability legislation, regulations or codes
of practice that are applicable to the organisation. Give URL references to the relevant Acts,
regulations or codes of practice.
 Environmental Protection Act 1997.
 Protection of the Environment Operations Act 1997.
 Environmental Assessment Act 1982.
 Environmental Protection Act 1994
 Environment Protection Act 1993.
 Environmental Management and Pollution Control Act 19941
The given legislations and codes of practice are applicable to Woolworths. These
legislations ay down certain laws related to businesses conducting their business in
Australia and make use of resources like sea products, tea products from farms, crops
and other related items.
1c.
KE 1, 2,
4
Explain the processes used to develop an EMS policy and procedures.
For the EMS Policies to be developed the company needs to see to it that all aspects of the
policy has been followed and that the company continuously updates its policy system in order
to ensure that it updates its policy with time.
For this purpose, an EMS Department can be formed, which can look out for all legal
1 Environmental Legislation Licences And Permits (2018) Business.gov.au https://www.business.gov.au/info/run/environmental-management/environmental-
legislation-licences-and-permits

3MANAGEMENT OF CHANGE
obligations.
The employees in an organization can be provided with accurate details as to how the procedure
has to be carried out and how are they trained to deal with it.
Later on an individual policy document can be formed so as to keep a record of it:
*Subject / Topic
* Purpose of the policy
* Specific Policy to be stated with explained scope and dates.
* Applicable references
* Reviewed cycle and date
* Designate responsible individual/group for maintenance and updating of the policy
1d.
KE 1, 2,
4
Outline three typical barriers to implementing EMS policy in an organisation.
For each barrier, describe a possible strategy to address them.
The barriers to implementing an EMS policy are as follows :
Employee Resistant- Very often the employees have a different psychology and they may not be
willing to accept the changes that might take place in an organization due to implementation of
the sustainable policies. For this reason, it may become increasingly difficult for the
organizations to see to it that all conduct practices stated down in the policy plan is carried out
effectively.
To overcome the given problem, the employees need to be motivated adequately and they need
to be provided with appropriate training in order to ensure that they are one with the
organizational goals.
Lack of resources- Sustainable and environmental practices very often involve use of advanced
technology and resources in order to implement the policy outline. Many organizations who
have not being doing well tend to get into trouble while implementation because they are unable
to cope up with the costs.
This barrier can be overcome if the government provides certain resources to the company or
help them financially to overcome the constraints.
Lack of planning- If there exists proper planning to implement the EMS policy then the firm
will not be able to process the operation successfully. Therefore, it is suggested that for this
reason, the firm indulges in proper planning and makes the sustainable motive achievable.

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1e.
KE 1, 2,
4
The international standard ISO 14001 relates directly to environmental management and
sustainability. Research and describe what ISO 14001 is and what its purpose is. Give URL
references to the sources of the information.
ISO 14000 is defined as a set of standards which is related to the aspect of environmental
management and sustainability which helps the business organizations to
Minimize negativity out of their processes, these often processes consist of elements which
might cause damage to the environment and cause adverse changes to air, water and land2.
It also helps the firm to comply by laws and other environmental related requirements. It also
helps the firm to continually improve in the stated aspects. These standards are a part of the
EMAS.
1f.
KE 1, 2,
4
Name and describe the seven implementation and operation steps of the international
environmental standard, ISO 14001, according to the information provided in your learner
manual.
The steps are as follows:
1. Obtaining management support and identifying legal requirements
2. Defining the scope of EMS
3. Defining EMS procedures and systems
4. Implementation
5. Imparting Training and awareness
6. Choosing the certification body and operating EMS
7. Performing internal audits and management review.
2 ISO 14001: Checklist Of The Implementation & Certification Steps (2018) 14001Academy <https://advisera.com/14001academy/knowledgebase/list-of-iso-
14001-implementation-steps/>

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1g. Office-based organisations can access an environmental management tool (EMS) developed by
a department of the Australian government. Refer to this site and describe [1] who developed
the tool and [2] the intended benefit of its use by organisations.
The given tools on environmental management system in order to help the organizations to
manage their talents have been developed by Department of Environment and Energy.
The main purpose of the given legislation is to assist the businesses by helping them to reduce
the cost and time associated with implementing the EMS system and helping them to establish a
well developed system to manage the environmental impacts which result from their daily
operations.

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Task 2
2 a. Environmental policy of the Woolworths Group
Woolworths Group
Environmental Policy
The Woolworth group is ranked to be one of the major Australian organizations as per the
revenue structure of the organization. The organization functioning under the retail sector of the
nation and thereby it has grown in the years through its dedication to work and the sustainable
approach in the markets. The major aspects that are being highlighted as a part of this section is
based on the understanding of the environmental friendly policies undertaken by the
organization for bringing n the change.
The environmental friendly approach of the organization applies to all the operations that are
being undertaken by the organization for bringing in sustenance in the markets. On the other
hand, the major consideration of the company to comply to the sustainability measures that are
being undertaken by the management of the organization is based on the objectives of the
organization to maximize its limits to attain the eco-friendly approach. The department aims at
undertaking the change in the structure and the functioning of the organization in order to bring
in the change in the systems of the organization in the market. The actions taken by the
departments are required to be emphasized to:
minimize the environmental exploitation
by
working with staff and other stakeholders
through
pollution prevention practices and proper controlling activities undertaken by the
management of the organization
in
compliance with legislation and regulations
Clive Roberts
Secretary
Department of Woolworths Group
20 January 2018
2 b. Sources researched for developing the EMS policy

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The sources that helped me in understanding the present situation of the organization and
thereby formulate the policies are being enumerated in this section of the analysis:
 The company’s website where their environmental management policies are being
described in brief3
 Undertaking a brief research on the applicability of the policies that are being formed by
the organization in their organizational culture4
 The analysis of the pros and the cons of every policy that is being formed by the
organization for bringing in the change in the structure and the functioning of the
business in the market5
2
c
.
Responsibility matrix
Responsibility Matrix, Training Needs Analysis and Training Plan
Role /
Position
Title/Positi
on no.
Name Responsibilit
ies
Qualificatio
ns/
competency
Training
needs
Plann
ed
dates
Traini
ng
details
Remarks
Director Jack
Pauline
 Participat
ion in
managem
ent
 Setting
Policy
goals and
functionin
g
 Monitorin
g over the
progress
 Resource
allocation
for the
process
Senior
Business
Administrato
r
EMS
awareness
20.02.
18
EMS Helps
in the
formulation
of the
policies
Environmen
tal Manager
(Manageme
nt
representati
ve)
Jane
Cassand
ra
 Participat
e in
Managem
ent
functionin
g
 Implement
ing and
monitorin
g over the
functionin
g of the
environme
ntal
policy
Certificate
of
Attainment
in
Environment
al
Management
Systems
Refresher
EMS
training
(External)
March
- April
TBD
Proper
functioning
of the
strategy
3 Woolworthsgroup.com.au, Our Planet - Woolworths Group (2018) Woolworthsgroup.com.au <https://www.woolworthsgroup.com.au/page/community-and-
responsibility/group-responsibility/responsibile-sourcing>
4 Woolworthsgroup.com.au (2018) Woolworthsgroup.com.au <https://www.woolworthsgroup.com.au/icms_docs/189425_corporate-responsibility-report-
2017.pdf>
5 Environmental-mainstreaming.org (2018) Environmental-mainstreaming.org <http://www.environmental-mainstreaming.org/documents/EM%20Profile%20No
%205%20-%20EMS%20(6%20Oct%2009).pdf>

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 Formulati
ng
programs
for the
implement
ation
process
 Overall
responsibi
lity for
system
implement
ation
(ISO 14001)
Internal
Auditor
Smith
Robinso
n
 Undertaki
ng
internal
audit
program
in
cooperati
on with
Facility
manager
 Conductin
g internal
audits
 Training
the
internal
auditors
Certified
(RABQSA)
lead auditor
EMS
Awareness
(in house)
Auditing
Course
19.01.
18
March
- April
EMS-5
auditing
functions
helps in
understandi
ng he
different
aspects of
the change
in the
organizatio
n
Waste
Managemen
t
Coordinator
Lloyd
Davis
 Developm
ent of the
waste
managem
ent
strategy
of the
organizati
on
 Monitorin
g over the
processes
Factory
Manager
Waste
minimisati
on /
manageme
nt
principles
March
- April
TBD
enables
proper
understandi
ng of the
waste
managemen
t processes
EMS
committee
members
M.
Lloyd
I.
Sullivan
Danish
Browne
 Creating
Awareness
on Policy &
EMS
 Implementin
g program
for
achieving
the goal
 Proper
monitoring
over the
processes
 Training
respective
staff in
implementin
g the waste
management
strategy
EMS
administrati
on
EMS
Awarene
ss (in
house)
20.02.
18
EM
S understanding
the goal of the
organization for
bringing in the
change

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M.
Hedgeth
ro
Facility
Manager
S.
Newingt
on
 Facilities
management
; training of
new staff;
monitoring
over the
environment
al
performance
of the
factory
Factory
Manageme
nt
EMS
Awarene
ss (in
house)
20.02.
18
EM
S-5
proper
functioning of
the operations in
the factories
Procurem
ent
Manager
J.
Mason
 Purchasing
raw
materials
that fulfil
with internal
environment
al
requirement
s
Procureme
nt
Manageme
nt
EMS
Awarene
ss (in
house)
20.02.
18
EM
S-5
helps in
supporting the
processes of the
change that is
being
undertaken by
the organization
Operation
s Director
Harley
Richard
 Participate
in
management
review,
setting
policy,
reviewing
objectives
& targets,
approving
allocation of
resources
for
operation
Project &
operations
managemen
t
EMS
Awarene
ss (in
house)
20.02.
18
EM
S-5
enables
steps for the
smooth
functioning of
the operations in
the market
Staff
 Awareness
on Policy &
EMS
N/A EMS
Awarene
ss (in
house)
20.02.
18
EM
S-5
Proper
implementation
of the policies as
per the goals of
the organization
2 d Objectives and target of the organization, Woolworths
Register of Environmental Objectives and Targets

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Aspect
no.
Aspect description Objective Target &
date
Action plan,
improvement program
or control
Key Performance
Indicator (KPI)
1 Use of electricity for
office lighting
Reduce annual
electricity
consumption for
lighting
10%
reduction by
30/6/2009
Department of
Woolworths Energy
Savings Plan
Lower demand of
energy sources
2 Use of electricity for
air-conditioning
Reduce annual
electricity
consumption for air-
conditioning
10%
reduction by
30/6/2009
Department of
Woolworths Energy
Savings Plan
Lower expenditure on
the non-renewable
resources of energy
3 Use of electricity for
computer & other
office equipment
Reduce annual
electricity
consumption for air-
conditioning
10%
reduction by
30/6/2009
Department of
Woolworths Energy
Savings Plan
Utilization of
renewable sources
4 Consumption of
paper
Reduce annual
paper & printing
purchases by 5%
5%
reduction by
30/6/2009
Department of
Woolworths Paper
Saving Plan
Depreciation of the
same per kg
5 Packaging Reduce solid waste 25%
reduction by
30/6/2008
Department of
Woolworths Plan for
Reducing Environmental
Impact of Waste
% packing material
wasted
Task 4
4 a.
EMS implementation
PC 4.1 – The “Register of Nonconformity and Suggestions for Improvement form” is used by the organization to detect the
issues related to the management of environment that have not been resolved. The category of the issue is mentioned in the
form. The outcomes of the measures that have been taken are documented in the form. The management of the
organization are key personnel who can provide their opinion based on the resolving of issues. The EMS of Woolworths is
operated based on the various options that have been provided in the form. The category of the issue, the person by whom
the issue was raised, the date on which the duty was assigned to the personnel and closing date of the issue are all
mentioned in the form. The remarks are provided by the personnel associated with the issue and the stakeholders of
Woolworths. The success or failures of the policy are detected based on the closing date of the issue. The records are also
kept based on the responses that are provided by the personnel in the form. The EMS policy of Woolworths can be altered
based on the answers that are provided in the form. The operating procedures of Woolworths also need to be altered based
on the responses in this form.
PC 4.2 – The “Corrective and Preventive Action Form” is related to the corrective actions that are taken after the
occurrence of a specific incident. The form helps in detecting that whether the incident had taken place due to the
negligence or fault of the management. The outcomes and the type of incident is documented in the report. The form can
be used by management personnel and the stakeholders of Woolworths for the purpose of assessing the environmental

11MANAGEMENT OF CHANGE
incidents that have taken place. The success or the failure of the immediate action that was taken after the incident is
analysed with the help of this form. The records of the environmental incident can be kept with the help if this form. The
types of incidents that can occur in these situations is analysed by the responses in this form. The changes that need to be
made in the EMS policy of Woolworths is decided with the help of this form.
PC 4.3 – The “Internal Audit Checklist” is used by the management of Woolworths for the purpose of analysing their
environmental policies with respect to the environmental aspects that affect the operations of the organization. The
managers and the stakeholders of the company use this form for analysing the roles and responsibilities of the various
employees who are assigned in the different positions in the organization. The various steps that are taken by Woolworths
for the environment protection related functions are documented in the form. The results that have been obtained by the
implementation of the policies are also analysed in the form. The policy changes are also decided based on the results of
this form.
PC 4.4 – The “Internal Audit Report Template” form is used for the purpose of documenting the results that have been
obtained after performing internal audit related functions. The scope of the EMS, environmental policies are checked by
the company officials and the stakeholders. The success or effects of the policies are analysed with the help of the results
that are documented in the form. The records of the audit can be maintained with the help of the form. The policies related
to environment in Woolworths are analysed with the help of the results that are detected in the form.
The “Management Review of Environmental Management System” form is used by the managers of Woolworths for the
purpose of providing their reviews regarding the implementation of the various EMS related policies. The stakeholders of
the company can analyze the extent up to which the environmental performance of Woolworths has been successful. The
results of the internal audits are documented in this form. This form analyzes the records of the various incidents related to
environment. The policies of the company, which are related to the management of the environmental effects of the
operations, are analyzed and reported with the help of this form. The operating procedures of the company are also
changed based on the outcomes that have been documented in the form. The management of Woolworths can further take a
decision regarding the implementation of new policies in the company. This will enable the company in improving
operations and reducing the number of environmental incidents that occur and have adverse effects on the environment.

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References
Environmental Legislation Licences And Permits (2018) Business.gov.au https://www.business.gov.au/info/run/environmental-
management/environmental-legislation-licences-and-permits
ISO 14001: Checklist Of The Implementation & Certification Steps (2018) 14001Academy
https://advisera.com/14001academy/knowledgebase/list-of-iso-14001-implementation-steps/
Woolworthsgroup.com.au, Our Planet - Woolworths Group (2018) Woolworthsgroup.com.au
<https://www.woolworthsgroup.com.au/page/community-and-responsibility/group-responsibility/responsibile-sourcing>
Woolworthsgroup.com.au (2018) Woolworthsgroup.com.au <https://www.woolworthsgroup.com.au/icms_docs/189425_corporate-
responsibility-report-2017.pdf>
Environmental-mainstreaming.org (2018) Environmental-mainstreaming.org
<http://www.environmental-mainstreaming.org/documents/EM%20Profile%20No%205%20-%20EMS%20(6%20Oct%2009).pdf>

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