University E-Portfolio and Skills Reflection: Graduate Challenge MG408

This e-portfolio presents a comprehensive reflection on a student's participation in the Graduate Challenge, focusing on skill development and business acumen. The portfolio is structured around four key challenges: Apprentice, Presentation, T-shirt, and Hotel. Each challenge is analyzed from a business perspective, considering aspects like marketing, finance, and operations. The student reflects on the skills demonstrated, including communication, emotional intelligence, teamwork, time management, and business skills. Furthermore, the portfolio incorporates relevant theories and models to support the reflections. An action plan is also included, outlining specific objectives and strategies for continuous skill development in areas such as communication, emotional intelligence, time management, teamwork, and presentation skills. The student aims to enhance their abilities through self-assessment, feedback, and practical application, ultimately improving their professional capabilities.

EPORTFOLIO

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Reflection on challenges..............................................................................................................3
Reflection on skills......................................................................................................................5
Action plan...................................................................................................................................6
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
E-portfolio defined as collection of work in electronic format that defines learning over
time (Tyler and Dibble, 2019). Additionally, portfolio can relate with specific academic field and
learning journey over the time. Henceforth, create, select and reflect the process and products of
learning.
The present report will based on challenges to reflect on Apprentice challenges,
presentation challenges, T-shirt challenge and hotel challenges. Also, reflection will be
conducted on skills with use of model and theories. Lastly, action plan will be framed to develop
and improve skills.
MAIN BODY
Reflection on challenges.
Apprentice challenge-:
The present report reflection is based on to invent a new product to blow the competition
away. In addition to this, I have divided my whole time effectively so that goals can be
accomplished. Team needs to have creative, understanding the needs of customer, staying with
budget etc. each In this, I have joined apprentice programme to teach trainee to enhance their
communicative skill and to inspire teams to come with the creative ideas. Therefore, Being the
trainer, I have seen number of the challenges while I was providing training to trainers about the
employability skill. Thus, one of the major challenge I have encountered with was cultural issue.
I have found that there were lot of people who comes from different background. Sometimes, it
becomes difficult to make the things understandable for them. In this, training I have find out
that interaction is crucial to learn and enhance skills of individuals. I have trained individuals to
enhance employability skills such as communication, leadership, teamwork etc. On of the major
challenges, I have encountered is that there were people who have different language and
cultural issues. Hence, this impacts the all over scenario. Due to this, I have started to make
interaction with each trainee personally so I could identify their issues. After analysing their
issues, I came to know that I needs to improve my communication and interaction skill. So, I
can able to communicate and interact with each individual properly.
Presentation challenges-:
For the past 5 years, I have been running a business that creates highly engaging and
memorable presentation and also running presentation skills programs. Therefore, once I was

hired to prepare presentation on for xyz cosmetic firm that was new and I have present their
product through presentation. This presentation was to enhance the branding of firm so that
profitability and productivity can be generated. ( Powell, Freeman and Kahn, 2019) I have never
ever done this kind of task before that what this one was challenging for me. As presentation is
an art that needs preparation and practice. Thus, major challenge while making presentation was
to choose the content that will go with the slides. Therefore, the second challenges I have faced
is to search for the making interesting data so that presentation can be more effective and
efficient. Hence, third challenges I have faced was to make segmentation of the information in
digestible ways. Hence, in that presentation I have also added the survey report on the products.
To collect survey, I have lot of issues in selecting people and gather their valuable feedback. This
steps was crucial as this helps to enhance the trust of audience. For undertaking survey, I have
divided my team members so that survey can be collected with large number of audience. This
was also time consuming process but also has helped us to make the whole process attractive.
With help of this, I have made presentation that can be supportive to enhance the cosmetic brand
and to attract the customers. I have used photos e, pictures and statistic view of the product so
that huge volume of the customer can get attracted.
T-shirt challenge- :
During my internship at textile industry, we all were given task to print 100 T-shirt in 15
days. In this task, I have faced a lot of challenges and the major challenge was finance. In this
present era, the like and dislike of the people keep changes. We have complete with help of the
latest trend so that this can attract people. Out of all this, one of the major issues I have faced
was to deal with finance. To collect the funds, I have made a team of people and we all distribute
sum amount of money so that task can be accomplished. In the collected funds, we bough plan
white T-shirts from a wholesale shop and all money has spent. To collect the funds, we have
started to use our savings. In this, we have bought all other accessories that can aid me to draw
design on T-shirt. In this challenge, we have focussed towards quality results. Thus, quality is
one of the crucial parameter in T-shirt challenges. Afterwards, we have undertaken the market
analysis to know that what type of trend people prefer the most so that we can get idea to add tag
lines and prints on T-shirts. To get ready the T-shit in just short span of time we have divided the
whole task within out team. We were 20 people in team so have made 4 teams and each team
was having 5 members. Each time has given 20 T-shirts to prepare. Hence, we have selected our

own theme to print T-shirt and work accordingly. This has helped me to collect accomplish
before the deadline. Lastly, we finally overcome with this challenges of T-shirt and we have
made all work before the deadline date comes.
Hotel challenge -:
I am John and have completed my Post graduation in hotel management. During my
internship at ABC hotel, I have faced number of challenges that face by hotel staff to manage the
hotel operations effectively. In hotel number of operational process needs to be carried out to
manage the day to day operations. Henceforth, operation function will cover things such as
human resource, housekeeping, security, public relations, food service and sales and finance. I
have analysed that these all functions were interrelated to each other. Thus, hotel operation
manager oversee the entire operation of lodging establishment. To manage all this function
together was one of the big task. After my internship I have been working here from 5 years.
Herein, I have faced a lot of issues in operational working of the team. Being assistant manager
of the team I have found out the issues to deal with the job effectively with customers. As
customer have lot of demand about their services and this has become so tough to cope up with
their demands effectively. To running out hotel smoothly, this is crucial to offer the bet customer
service to people so that productivity and profitability of entity do not get affected.
Thus, one of the challenges I faced at the time of peak season as as number of customer
arrives with their different demands. Being the assistant manager, I need to look over the all
department of hotel so that all working can be undertaken effectively. To cope up with this issue
at that time, I hired supervisor to each department so that I can direct the guidelines to them and
they help me to get desired result. In hotel management operational function must be streamlined
so that effective customer service can be delivered. By taking this decision, I managed to cope up
the issues in effective way and this also aids me to streamline working of business activities.
Reflection on skills.
Communication skill- This is one of the crucial skill as this allows to manage the all working
proficiently (.Fidalgo and Thormann, 2019). These bother skill aid me to undertake the things in
effective manner. As much I Know, I have good communication skill but that needs to be
improved more to handled the working in more appropriate way. This skill has helped me to do
the things in appropriate and coordinated manner. To work with other effectively, this is crucial
to have the ability to recognize the emotions and to understand the feelings and label them

appropriately. To manage emotional one must have effective control on think and behaviour. I
have analysed that I am good in emotional intelligence but sometimes in high work pressure I
made devastated result as I use to get negative. So, I must say that I need to work on it so that I
can have better communication and emotional intelligence skill to support my future course of
action appropriately.
Teamwork- Team-working is one of effective way to get the desired result on time ( Rahim and
Ali, 2019). I have analysed that I am able to leading a team properly but I also need to focus on
my lacking area so that I could get this improve. I have analysed that I faced major issues at time
to deal with the task so that I can able to manage them properly. During multiple task I used to
get irritated so fast and this affect the overall productivity of my team. So, I got to know that I
need to improve my team working skill so that my entire can perform effectively.
Time management and meeting skill- This is one of the crucial skill to manage the working
operations in streamlined manner (Powell, Freeman and Kahn, 2019. ). In the entity, where there
is lot of department under one roof have to manage their operations timely to get productive
result. With the use of it, I have analysed that one of my major career drawback is not managing
the work on time. This is one of barricade that has affected my whole career badly. I have
analysed that I have still have issue to procrastinate the assigned task till final deadline of the
work get arrived. Due to this, productivity and quality of the task both get affected. This issues
needs to resolved so that task can be accomplished by me effectively and efficiently.
Business skill including presentation skill- To be the better business this is crucial to have
business skill to carry over entire task. With help of adopting better technical skill the things can
be carried out in the more proficient aspect (Heeneman, Driessen and Torre, 2019). Henceforth,
I need to develop my presentation skill by showing up my skill in more creative manner. To
make the attractive presentation, I need to use some innovative approach that can aid me to
prepare attractive presentation. By building up presentation and technical skill the entire things
can be undertaken in more proper and appropriate mode.
Action plan.
This is framework that can be helpful to prepare to improve skills of an individual
( Sutarno, Putro and Piantari, 2019). Hence, this is outlined as-:
Objective Task Success criteria Time-frame Resources
Communication In order to By taking 1 month Online videos,

skill accomplish the
goal I need to
practising
communication
with people on
large manner so
that I can identify
lacking and able
to get it improve.
feedback from
supervisor I can
able to identify
the success of
goal accessibility.
self practising
tools etc.
Emotional
Intelligence skill
To develop this, I
need to think and
behave positive
aspect. This will
help to get rid of
negativity. Also, I
can able to think
and behave in
positive aura.
By taking the
feedback from my
teammate and
supervisor I get
desired result.
2 month By seeing
positive videos,
patients, self
control etc.
Time
management
By setting
deadline to each
and prioritising
the activities can
help me to avoid
procrastination.
By accomplish
the result before
the deadline I can
able to progress
out my skill.
1 Month Record diary,
clock deadline
etc.
Team-working By listening and
taking suggestion
of team member
can aid me to lead
team in more
appropriate
By getting
feedback from my
teammates I can
able to analyse
the proper result.
2 Month Clarify goals to
member, specify
objects clearly
etc.

aspect.
Presentation skill By use of creative
approach and
innovative ideas
presentation can
become more
attractive.
By taking
feedback from
seniors I can able
to get the better
results.
2 Month Build up high
advanced tool to
enhance
creativity,
creative videos
etc.
CONCLUSION
Hereby, it can be concluded that E portfolio is termed out as professional portfolio that
must include experience, accomplishments, skills, education, interests, and professional goals
and objectives. The present report has covered the challenges to reflect on Apprentice
challenges, presentation challenges, T-shirt challenge and hotel challenges. Also, reflection has
been conducted on skills with use of model and theories. Lastly, action plan has been framed out
to develop and improve skills.

REFERENCES
Books and journals
Tyler, D. and Dibble, E., 2019. Toward Authentic Assessment: Using ePortfolio at Salt Lake
Community College. New Directions for Community Colleges. 186. pp.37-42.
Powell, A., Freeman, T. and Kahn, S., 2019. ePortfolio High-Impact Practice Taxonomy.
Fidalgo, P. and Thormann, J., 2019. Student and instructor opinions about using ePortfolios to
learn information literacy skills. Journal of Educational Multimedia and Hypermedia.
28(2). pp.165-191.
Rahim, M.B. and Ali, M.M.A., 2019. Developing an E-Portfolio Model for Malaysian Skills
Certification. Journal of Technical Education and Training. 11(1).
Powell, A., Freeman, T. and Kahn, S., 2019. ePortfolio High-Impact Practice Taxonomy.
Heeneman, S., Driessen, E. and Torre, D., 2019. Use of an e-portfolio mapping tool: connecting
experiences, analysis and action by learners. Perspectives on medical education, 8(3),
pp.197-200.
Sutarno, H., Putro, B.L. and Piantari, E., 2019, November. E-portfolio assessment model on
collaborative problem solving (CPS) learning based on digital learning environment.
In Journal of Physics: Conference Series (Vol. 1280, No. 3, p. 032030). IOP Publishing.