This report examines the impact of equality and diversity on business performance, using Royal Mail UK as a case study. It begins with an introduction to project management and the significance of equality and diversity in business, followed by the research aim, objectives, and questions. The report employs thematic analysis to explore key themes such as understanding of equality and diversity, the effectiveness of its management, the need for it within Royal Mail, and the advantages derived from it. It investigates challenges faced, such as resistance to change and lack of collaboration, and proposes measures for improvement, including equality and diversity training. The research concludes with recommendations for Royal Mail to implement effective policies and training programs to enhance business performance and employee coordination. References are provided to support the findings.