MSBP Project Plan: Evaluating Equality and Diversity at Costa Coffee

This report details a project plan evaluating the equality and diversity workforce at Costa Coffee in Enfield, UK. The introduction outlines the aim to promote equality and diversity, emphasizing equal opportunities in training, promotion, and pay, regardless of race, gender, or religion. The project includes a critical evaluation of the project management plan, a work breakdown structure, Gantt chart, and milestones. The research methodology employs interpretivism, using both primary (questionnaires) and secondary data sources. Data analysis focuses on employee treatment, training opportunities, and workplace practices. The report reflects on the value of research and project management processes, concluding with recommendations for improving equality and diversity within the organization.

MSBP

Table of Contents
Project Plan......................................................................................................................................3
INTRODUCTION...........................................................................................................................3
1.1 Aim and Objectives................................................................................................................3
1.2a Critically evaluate the project management plan.................................................................3
1.3 Produce Work break down structure, Gantt Chart and Milestone.........................................5
1.4 Research methodology...........................................................................................................7
ACTIVITY 2..................................................................................................................................10
2.1 Data collected and logbook..................................................................................................10
Questionnaire (Appendix)..........................................................................................................10
ACTIVITY 3..................................................................................................................................11
3.1 Analysis of data. ..................................................................................................................11
3.2 Accuracy and authenticity of tool........................................................................................20
3.3 Recommendation.................................................................................................................20
ACTIVITY 4..................................................................................................................................21
1.1 Reflection on values of undertaking research and objectives..............................................21
1.2 Reflection on importance of project management process..................................................21
CONCLUSION .............................................................................................................................22
REFERENCES..............................................................................................................................23
APPENDICES...............................................................................................................................24

Project Plan
The researcher is evaluating the Equality diversity workforce in Costa Café In Enfield.
INTRODUCTION
Equality and diversity mean (Equal Opportunity) is legal requirement
Its legal obligation to protect any sort of discrimination against like person, race, gender, religion
and disabilities.
1.1 Aim and Objectives
Aims: To evaluate and promote the Equality and Diversity workforce at Costa Coffee company
in Enfield, UK
Objectives:
· In order to reach equality and diversity workforce, it must be implemented equal
opportunity in training, promotion, and pay. Therefore, all employees regardless of
ethnicity, race, religion and gender should be treated equal.
· To promote and achieve the Equality and Diversity workforce, in Costa Coffee company,
employees must be given the opportunity to learn and grow with the organisation
· To practice the Equality and Diversity situation in the work place, it will help employees
retention.
· To identify a sensible way to promote Equality and Diversity, the organisation must utilise
a good strategy that will improve employees productivity.
1.2a Critically evaluate the project management plan.
Activity Start Date End Date
Cost 1/10/2019 3/10/2019 the project cost is activities for estimating,
managing and overlooking costs within the
project.it allows determining and approving

budget for the project and controlling the cost.
Travel cost by train=£60
research materials & expenses=£70
Journals and magazines=£130
printer papers, telephone=£50
fax cost and report cost£40
Scope 4/10/2019 6/10/2019 Is part of project planning process that decide
and documents what are the project target.
Deliverables, tasks, costs and deadlines. This
way you Define the limits of your project and
find out what responsibilities you will task your
team with, and the process by which that work
verified and approved.
Quality 7/10/2019 8/10/2019 Project quality includes the process and
activities that determine quality policies, the
aim, and the responsibilities so the project will
meet the needs which is undertaken. There is
three key elements.
1-Plan Quality Management
Identifying the quality standard that must be
met, and the criteria for success/failure
2-Perform Quality Assurance
Analysing the quality measurement
success/failure rate of project quality
3-Control Quality
Take quality measurement and make compulsory
changes project quality plan.
Communication 15/10/2019 22/10/2019 Effective communication to all stakeholders is
necessary. It’s the key to project management
and the successful project execution. In

addition, project plan or documentation must be
written, and communicate effectively.
Documentation 1-Meetings
2-Discussion
boards
3-Emails
4-Projects
reports
5-Documents
repositories
6-Surveys
Is a blueprint of communications process during
the project, it should help to facilitate the right
information to the right person at the right time
in the way that works for them
Risk weather Sudden
changes of
the value
local
currency
during the
project
It’s the possibility that an uncertain event or
condition can occur. It will have an impact on
one of the project objectives. The risk
identification and assessing will minimise the
uncertain risks that can face the project success.
Time It’s about effectively managing the time - the
project duration- , stages and progresses made,
including all project tasks and activities. It
requires the planning, scheduling, and
collaborating with all team members.
Resources The researcher got the resources from the local
newspaper, interviewing company employees
and collecting data from company reports,
government reports, and the internet including
the social media platforms such as Facebook.
1.3 Produce Work break down structure, Gantt Chart and Milestone.
Work-breakdown structure (WBS):
It’s a method or art in doing a complicated project easier. It’s way to overcome a large project,
and can be done faster, smoother and efficiently.

WBS is like Tree structure that makes your project and breaks it down into smaller, manageable
segments. WBS divides projects into individual tasks and sub-task.
Gantt Chart
It’s a useful graphical tool which shows activities or tasks performed against time. It’s also
known as visual presentation, where activities are broken down and presented on chart to
understand and interpret the project clearly.
Milestone:
It’s a task of zero-time scale that shows important achievement in a project. The milestones
should represent a clear sequence of events until project is completed. It’s also a way of knowing
project direction in advance.
ACTIVITY START DATE END DATE DURATION
COST 01/10/2019 03/10/2019 3
SCOPE 04/10/2019 06/10/2019 3
QUALITY 07/10/2019 08/10/2019 2
TIME 10/10/2019 12/10/2019 2
COMMUNICATION 17/10/2019 22/10/2019 7
DOCUMENT 23/10/2019 26/10/2019 4
RISK 28/10/2019 31/10/2019 4
RESOURCES 02/11/2019 05/10/2019 3
A Gantt Chart:

1.4 Research methodology
It is considered as essential stage in conducting research, it defined as well organized and
systematic procedure for collecting information and data by researcher to cater the better
solutions of specific research issues that effect findings. Along with this, it enables researcher to
determine the issue which is needed to be analysed and investigate in order to complete and
execute set aim as well as objective in this research report (Kumar, 2019). Moreover, research
methodology is comprises systematic and theoretical evaluation from which investigator acquires
reliable or valuable results in effective manner. In addition to this, it includes research
philosophies, data collection, approaches, data analysis, ethical consideration and sampling
methods, so on with the aim of providing authentic and valid research study in prescribed time
period without any hindrances.
Research philosophies-
It connects with those aspects in which its intend individual value and belief in collecting,
evaluating, utilizing and gathering specified set of information to specific phenomena. Research
philosophies allow researcher to make use of all essential and available resources at optimal
stage that support to complete their goal in systematic manner. It divided into two categories
such positivism and interpretivism (Mackey, and Gass, 2015). In context to interpretivism, for

examining particular phenomena it mostly includes trained and skilled researcher and human
subject. On the other side, positivism is affiliated to those aspects in which getting knowledge is
totally focusing on human relation and natural phenomena. In this research researcher uses
interpretivism research philosophy as it utilize quantitative method.
Research approaches-
It is the another method of research methodologies, refer to process or plan which is
consists of phases of large assumptions to elaborated procedure of analysing, collecting as well
as interpretation of data (Silverman, 2016). Research approaches is divided into three categories
such as adductive, deductive and inductive, each category contains their own attribute and
function to utilize the best judgement for specified field of survey. In regard to this project,
investigator uses inductive research approach as it make researcher able to get more knowledge
about chosen topic and detailed information related to this effectively. It helps to analyse
different models and theories for producing appropriate and relevant study.
Research design-
It is related to those aspects which defines that research design is element which make
complete display of structure of research project. In addition to this, this method includes varied
procedures that is utilized for gathering relevant and authentic information and essential data,
sources of data and research questions (Kumar, 2019). Essential decision and precise judgement
while developing research design procedure is option for implementing in way of making better
research approach. This it because, it helps to identify and analyse how relevant data and
information will be acquired for attaining the best results in defined time limit. Implication of
appropriate research approach, allow researcher to take the best strategic decision and make
interrelated judgement for acquiring authentic outcomes. Experimental, exploratory and
descriptive are the different ways used to conduct research design, it makes researcher able to
address problems and to take corrective course of action in better and improved manner. In
context of this research, researcher uses descriptive research design that strengthen them to
confirm attribute and characteristic of targeted population for betterment overall performance of
study in desirable time limit.
Data collection-
Data assemblage is considered as essential determinant of research methodology,
connected with method or way through which information based on aim of study is obtained in

order to complete desired goal. Secondary and primary are the two different sources of data
collection that help researcher to acquire better understanding and detail knowledge about the
equality and diversity workforce at company and ways uses to promote these in organizations. In
regard to project, researcher uses of both data collection methods that is quite beneficial for them
for acquire major information about chosen topic (Mackey, and Gass, 2015). Primary concern
with those informations which obtained for first time by investigator and which is available
within marketplace. With the use of survey, observation, questionnaire and interview primary
data is gathered effectively that help to cater first-hand data to researcher and also help to deliver
authentic report in stipulated time period. With the help of using secondary method for collecting
data which is already available within marketplace, researcher gathered reliable and valuable
information. Journals, magazines and articles is the sources of secondary method, according to
primary research researcher develop questionnaire with open hand questions. On the other hand,
they also use secondary process that help to obtained relevant info from websites or online
sources to produce review of literature. Apart from this, quantitative research method use by
researcher that authorize them to acquire elaborated data for making valid and reliable report.
Sampling-
It is one of the most essential component of research methodology, it termed as procedure
of selecting unit of respondents from large number of population within marketplace. Sampling
allow researcher to acquire relevant info or data in order to make report in prompt and trenchant
manner (Bresler and Stake, 2017). This element is divided into two categories that is non
probability and probability. In context of this project, researcher uses random sampling method
under probability sampling that support researcher to acquire information by providing equal
chances to target personnel that empower them to give reliable and accurate opinion related to
subject. It helps to developed quality of recent research project and lead investigator to place
their work in effective position among other publishers. Furthermore, researcher select 10
respondents as sample size from Costa coffee organization in UK.
Ethical consideration-
Ethic is defined as collection of beliefs, values and ideas in order to execute their pre
determined goal in desirable time period. Ethical consideration is important component in
research methodology like the other ones. It motivates and empower researcher to create and
develop whole report in ethical manner (Silverman, 2016). In regard to this current study,

investigator use all accurate data for developing this project that help to improve quality of work
in better way. Furthermore, researcher carried out all featured of this report in effective manner
and ethical way that lead them to get positive response from targeted population in impressive
style.
ACTIVITY 2
2.1 Data collected and logbook
Primary research
Questionnaire (Appendix)
Secondary research
To reach equality and diversity at workforce.
Klarsfeld,and et.al., (2016) said that, equality is referred to as an effective treatment to
individuals where equal opportunity is to be given which leads to higher attainment of personal
goals and objectives in an organization. Diversity is referred to as the recognizing the individual
needs and differences. This is mainly associated with the dimension of gender, culture, sexual
orientation, socio- economic status, ideologies, socio economic status, etc. Thompson, (2016)
argued that, in order to attain equality and diversity within the workplace the company must
focus on giving equal opportunity to the employees, proper training, equal pay scale, equal
promotion and growth opportunities. Equality and diversity states that, employees in the
organization should be treated equally regardless of the race, religion, ethnicity gender, belief,
attitude, etc. Training to each employees must be given which helps in developing their skills
and give them equal opportunity to perform all the task. Equality and diversity within the
workplace results in higher employee satisfaction which leads to higher operational growth,
performance and productivity for the business.
To promote and achieve the Equality and Diversity workforce.
Moore and Tailby, (2015) determined that, Equality and Diversity within the workforce is
important because it helps in retaining talented and prospective customers within the business.
Promotion of equality and diversity within the workplace is important because it helps in giving
fair treatment and equal opportunities to individuals. This in turn will help company in thriving
people of all backgrounds in order to achieve higher success. In order to promote equality and
diversity in the organization the management of the organization must focus on identifying the
unconscious biasses. Nachmias, Ridgway and Caven, (2019) argued that, in order to promote and

achieve the Equality and Diversity workforce the company must focus on complying with
several equality laws and equality act, 2010 which in turn is useful in smooth and legal
functioning of the business. This helps individual to be free from prejudice and discrimination.
Involving employees of the organization helps in making strategic decision. Promoting and
achieving equality and diversity within the workplace helps employees in giving equal
opportunity to grow and learn within organization.
To practice the Equality and Diversity situation in the work place.
Thompson, (2017) established the fact that, practising equality and diversity within the
work place helps in employee satisfaction and higher retention of employees which in turn is
useful in delivering best services to the customers. Treating all employees with equal respect
results I higher operational performance and productivity. Bowl, (2018) argued that, The
company must practice on creating inclusive culture for the employees where all individuals of
different caste, religion, race, etc. are treated with equal respect and integrity. In order to ensure
that, equal access to the learning process to the individual results in higher operational growth
and productivity. Enabling all employees to reach their full potential is one of the effective
practice which in turn helps in promoting equality and diversity within the work place.
To determine effective strategy to promote equality and diversity.
Burr and Leung, (2015) said that, the company should focus on empowering and
educating managers and employees of the organization which in turn helps in promoting
diversity within the workplace. Creation of a diverse and friendly workforce by effectively
implementing several policies and procedures helps in promoting equality and diversity within
the workplace. Creating mentorship programs is very useful in promoting equality and diversity
within the workplace. Offering diverse opportunities to employees of the organization is
considered to be as an effective strategy as it helps in promoting equality and diversity within the
workplace. Nachmias, Ridgway and Caven, (2019) argued that, communicating clearly and
creating employee led task helps in timely assignment of responsibilities which in turn leads to
higher operational growth and efficiency.
ACTIVITY 3
3.1 Analysis of data.
Theme 1: Maximum number of respondents are aged between 38 to 48 years.

PARTICULARS NUMBER OF
RESPONDENTS
% OF RESPONDENTS
18 to 28 years 1 10%
28 to 38 years 2 20%
38 to 48 years 4 40%
More than 48 years 3 30%
TOTAL 10 100%
10.00%
20.00%
40.00%
30.00%
100.00%
18 to 28 years
28 to 38 years
38 to 48 years
More than 48 years
TOTAL
Interpretation: From the above conducted study from 10 respondents of Costa coffee
organization in UK. 40% sought to determine the fact that, they are aged between 38 to 48 years.
This in turn states that, they have high degree of knowledge and experience which in turn leads
to higher operational performance, profitability and productivity of the business. Other 30% are
aged more than 48 years which means they are quite practical and completely understand the
outcomes of the individual.
Theme 2: Maximum number of respondents have been working for more than 15 years but
than 23 years in Costa coffee organization in UK.
PARTICULARS NUMBER OF % OF RESPONDENTS

RESPONDENTS
More than 1 years but than 7
years
1 10%
More than 7 years but than 15
years
3 30%
More than 15 years but than 23
years
4 40%
More than 23 years 2 20%
TOTAL 10 100%
10.00%
30.00%
40.00%
20.00%
More than 1 years but than 7
years
More than 7 years but than 15
years
More than 15 years but than 23
years
More than 23 years
Interpretation: From the above conducted study from 10 respondents of Costa coffee
organization in UK. 40% sought to determine the fact that, they have been working in this
organization for more than 15 years but than 23 years. This in turn helps them in carrying out all
the activities within the stipulated time. They have complete knowledge associated with the
company goals and objectives. They also know about what strategies to be applied in order to
attain higher operational goals and efficiency. The employees in the organization have high
degree of experience which in turn helps in better decision making and outcomes.

Theme 3: Helps in creating inclusive culture within workforce, is one of the most important
factor of equality and diversity.
PARTICULARS NUMBER OF
RESPONDENTS
% OF RESPONDENTS
Fair treatment and equal
opportunities to employees.
2 20%
Helps in boosting up morale of
employees.
1 10%
Better career and education
outcomes.
2 20%
Helps in creating inclusive
culture within workforce.
5 50%
TOTAL 10 100%
20.00%
10.00%
20.00%
50.00%
Fair treatment and equal
opportunities to employees.
Helps in boosting up morale of
employees.
Better career and education
outcomes.
Helps in creating inclusive
culture within workforce.
Interpretation: From the above conducted study from 10 respondents of Costa coffee
organization in UK. 50% sought to determine the fact that, equality and diversity is very useful
in creating inclusive culture within the workforce. This helps in respecting each individual which
in turn helps in providing equal respect to all culture, religion, belief, attitude, caste, gender, etc.

40% (20%+20%) determine the fact that, equality and diversity is useful in providing fair
treatment to employees of the organization where they have equal access to all the roles and
responsibilities. It also helps in providing better career opportunities and higher learning
experience to the individuals. 10% said that, Equality and diversity focus on boosting up the
morale of the employees which leads to higher employee retention.
Theme 4: Yes, implementing equal opportunity at workplace company helps in building
diverse workforce.
PARTICULARS NUMBER OF
RESPONDENTS
% OF RESPONDENTS
Yes 7 70%
No 1 10%
Maybe 2 20%
TOTAL 10 100%
Yes No Maybe
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
70.00%
10.00%
20.00%
% OF RESPONDENTS
Interpretation: From the above conducted study from 10 respondents of Costa coffee
organization in UK. 70% sought to determine the fact that, implementation of equal opportunity
at workplace company helps in building diverse workforce. It helps in promoting workforce
diversity and is also useful in eliminating harassment and discrimination. Equal opportunity to

employees can be given by training and development, equal pay scale, application of policies,
higher promotion, etc. This helps in better learning outcomes and also helps employees to
perform all the activities with utmost accuracy and standards. Remaining 20% were not sure
about this theme.
Theme 5: Highly agreed, providing fair treatment, Costa coffee organization develop good
relationships with its workers.
PARTICULARS NUMBER OF
RESPONDENTS
% OF RESPONDENTS
Agreed 2 20%
Highly agreed 3 30%
Disagreed 1 10%
Highly disagreed 1 10%
Neutral 3 30%
TOTAL 10 100%
20.00%
30.00%
10.00%
10.00%
30.00%
Agreed
Highly agreed
Disagreed
Highly disagreed
Neutral
Interpretation: From the above conducted study from 10 respondents of Costa coffee
organization in UK. 50% (30%+20%) sought to determine the fact that, providing fair treatment
to individuals helps in developing better relationship with the employer and employee. It is
mainly linked with honouring each individuals with privacy, equal rights, involving them in
decision making, meeting job requirements, etc. they also said that, unfair treatment among
employees results in lower operational performance, higher employee turnover, lower
productivity, etc. Strong policies associated with the equal treatment of employees results in

higher operational growth and efficiency. Other 30% did not show give any clear judgement in
relation with this theme.
Theme 6: Yes, Costa coffee organization comply with Equality act, 2010.
PARTICULARS NUMBER OF
RESPONDENTS
% OF RESPONDENTS
Yes 8 80%
No 1 10%
Maybe 1 10%
TOTAL 10 100%
Yes No Maybe
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0.8
80.00%
10.00% 10.00%
% OF RESPONDENTS
Interpretation: From the above conducted study from 10 respondents of Costa coffee
organization in UK. 80% sought to determine the fact that, Costa coffee organization comply
with Equality act, 2010. They have also determined that, Equality act, 2010 helps in protecting
each individuals from unfair treatment in relation with prejudice and discrimination. This helps
in promoting fair and equal treatment with the organization. This act helps in strengthening
protection in various situations. This act helps in protecting individual against various
discriminating factors such as age, personal status, disability, gender, marital status, sexual

orientation, caste, culture, attitude, belief, race, etc. Remaining 10% were not sure about this
theme.
Theme 7: Highly agreed, diversity and equality at workplace influence people decision-making
which leads to higher retention.
PARTICULARS NUMBER OF
RESPONDENTS
% OF RESPONDENTS
Agreed 2 20%
Highly agreed 4 40%
Disagreed 1 10%
Highly disagreed 1 10%
Neutral 2 20%
TOTAL 10 100%
20.00%
40.00% 10.00%
10.00%
20.00%
Agreed
Highly agreed
Disagreed
Highly disagreed
Neutral
Interpretation: From the above conducted study from 10 respondents of Costa coffee
organization in UK. 60% (20%+40%) sought to determine the fact that, equality and diversity
within the workplace helps in influencing people in making decision which in turn leads to
higher retention. Engaging people in decision making makes employees feel motivated where
they focus on providing equal treatment to the employees. This in turn makes employees feel

motivated which leads to higher operational growth and sustainability. Other 20% did not show
give any clear judgement in relation with this theme.
Theme 8: Yes, promotion of equality and diversity within workplace helps in attaining higher
operational performance and productivity.
PARTICULARS NUMBER OF
RESPONDENTS
% OF RESPONDENTS
Yes 6 60%
No 1 10%
Maybe 3 30%
TOTAL 10 100%
Yes No Maybe
0
0.1
0.2
0.3
0.4
0.5
0.6
60.00%
10.00%
30.00%
% OF RESPONDENTS
Interpretation: From the above conducted study from 10 respondents of Costa coffee
organization in UK. 60% sought to determine the fact that, equality and diversity within the
workplace helps company in thriving people of all backgrounds in order to achieve higher
success. This is very beneficial in providing them with diverse work culture and in turn helps
them in broadening the knowledge. This is beneficial for employees for higher growth
opportunities and a better platform to learn which leads to higher career growth. This in turn
leads to higher operational performance and productivity of the business. Remaining 30% were
not sure about this theme.

Theme 9: Determining challenges faced by the company in promoting equality and diversity
within workplace.
Interpretation: From the above conducted study from 10 respondents of Costa coffee
organization in UK. Maximum number of respondents sought to evaluate that, different diverse
workforce in the organization and acceptance of each culture and attitude is considered to be
major challenge for the business. Generation gap and language barrier is also considered to be
major challenge for the business.
Theme 10: Effective recommendation strategies which helps in promoting equality and
diversity.
Interpretation: From the above conducted study from 10 respondents of Costa coffee
organization in UK. Maximum number of respondents sought to evaluate that, creation of a
diverse and friendly workforce is an effective strategy for promoting equality and diversity
within the workplace. As supported by literature review, offering diverse opportunities to
employees, communicating clearly and creating employee led task helps in timely assignment of
responsibilities which in turn leads to higher operational growth and efficiency. Integration of
equality policies, empowering and educating managers and creating mentorship programs is very
useful in promoting equality and diversity within the workplace.
3.2 Accuracy and authenticity of tool.
Questionnaire is considered to be one of the effective tool as it helps in determining that
reliability and validity of the tool. This tool is useful because it helps in gaining better insight on
the subject matter. This tool helps in gaining viewpoints of various respondents which helps in
broadening knowledge on the particular subject matter. Cronbach's alpha is used to determine the
reliability of the data which helps in attaining higher goals and objectives.
3.3 Recommendation.
Today the company has expanded across cross borders and has spread into various
businesses. There are large number of people that are working with the organisation and it is
essential for the organisations to maintain an environment where people have equality in
diversity (Moore and Tailby, 2015). Companies are working in different countries with diverse
cultures and people of different mindsets. Today there are various organisations that makes
discrimination in the employees on the basis of different factors like race, religion, genders and
many more. This is becoming a very serious concern for the organisation to consider.

Organisations are lacking behind because they are not taking the discrimination. It is essential for
companies to ensure that issues regarding equality and diversity are solved by the companies at
initial levels. If they are not resolved at the initial level they can affect the growth and success of
the organisation. These issues are affecting the growth of the organisation and it internal
workings. In an organisation equality in the workforce is important, else it would result in
various issues that will affect the organisation. The equality and diversity is to be established so
that employees with diverse backgrounds and culture could be retained that are adding value in
the success of the organisation (Nachmias, Ridgway and Caven, 2019). They influence the
decision-making making process within the organisation. There should be strict actions against
discrimination between employees on the basis of their gender, culture or race. Companies
should ensure that employees are promoted on the work and experiences and not on
discriminatory basis. It will affect the productivity of company as the efficient employees will
not be putting their full efforts. They should employ effective communication channels where
they can share the issues faced by them within the organisation. Organisation should include in
its core values equality and diversity and implement them within the organisation effectively.
ACTIVITY 4
1.1 Reflection on values of undertaking research and objectives.
Forming research objective is an important and effective role in the research project.
While conducting the present research, an effective plan and process was implemented by me
and that worked effectively in order to complete the respective research. This research project is
help m in order to develop my professional skills. In order to achieve objective with respect to
give project, I have done hard work by using my skills. This helped me in enhancing my
personal skills and also developed by professional skills as I communicated to many working
employees and learned new things out of them. This research project also helped me in
understanding the importance of equality and diversity at a work place and how an organization
can develop the same. At the time of research, I faced many problems with respect to data
collection and its interpretation. There were many employees who were neutral towards the
questions asked and I become tough for me to analyse their point of view. However, I put my
hard contribution and that resulted in achievement of my aims and objectives. The best part of
the research is that, it gave me a new experience to understand the corporate world and the issues
that they face in implementing equality and diversity. The skills that I developed like

communication skills, interpersonal skills, time management skills etc. will be helping me in
may near future projects and it will also be helpful in my professional development.
1.2 Reflection on importance of project management process.
At the time of research project, the effective plan and process is implemented by me in
order to complete research in respective manner. This research project is help me in order to
develop my practical skills by managing proper project management process. Project
management process is very important and effective process through that I am able to complete
research with proper management. This helps me for managing funds, time and scope of research
project like research on topic is required money for purchasing stationary and travelling
expenses. This creates more satisfactory result of research. Understanding importance of project
management is more important and effective for me because this shows more effectiveness of
research in appropriate manner. The skill I developed like budget making skills, time
management skills, understandings skills. This creates more effectiveness for me and my work.
On the other side that is important for conducting appropriate research in an effective manner.
During development of project management plan, I have faced various problem which is
arranging money and collaboration with team members and other. This problem I have solved
me by using my appropriate skills in proper manner. By using proper project management
process quality of research has increased and provide proper surety about research result is best.
This helps me in meeting objectives and supporting my own learning and performance. This
develops my all learning knowledge, skills and information about the practical knowledge in an
appropriate manner.
CONCLUSION
It has been concluded that, diverse workforce is considered to be the need of an hour
which helps in bringing high value in the workforce. Equal and fair treatment helps in attaining
higher operational goals, performance and productivity. It has been summarized that, equality
and diversity within workplace resulted in retaining prospective customers.

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APPENDICES
QUESTIONNAIRE
1. What is your age?
 18 to 28 years
 28 to 38 years
 38 to 48 years
 More than 48 years
2. For how long you have been working in Costa coffee organization in UK?
 More than 1 years but than 7 years
 More than 7 years but than 15 years
 More than 15 years but than 23 years
 More than 23 years
3. According to you what is the importance of equality and diversity?
 Fair treatment and equal opportunities to employees.
 Helps in boosting up morale of employees.
 Better career and education outcomes.
 Helps in creating inclusive culture within workforce.
4. Do you think that by implementing equal opportunity at workplace company build diversity
workforce?
 Yes
 No
 Maybe
5. Do you agree, that by providing fair treatment, Costa coffee organization develop good
relationships with its workers.
 Agreed
 Highly agreed
 Disagreed
 Highly disagreed
 Neutral
6. Does your comply with Equality act, 2010?

 Yes
 No
 Maybe
7. Do you agree, that diversity and equality at workplace influence people decision-making
which leads to higher retention?
 Agreed
 Highly agreed
 Disagreed
 Highly disagreed
 Neutral
8. Do you think, promotion of equality and diversity within workplace helps in attaining higher
operational performance and productivity?
 Yes
 No
 Maybe
9. According to you, what are the challenges faced by the company in promoting equality and
diversity within workplace?
10. According to you, what are effective recommendation strategies which helps in promoting
equality and diversity?