Project: Impact of Equality and Diversity on Workplace at Hilton Hotel

This research project examines the importance of equality and diversity in the workplace, using the Hilton Hotel as a case study. The project investigates the impact of equality and diversity on workplace discrimination, the roles of leaders and managers in fostering an inclusive environment, and strategies to overcome discrimination. The methodology includes a literature review, qualitative research with questionnaires, and data analysis to assess the impact of diversity on productivity, creativity, and profitability within the organization. The findings suggest that promoting equality and diversity is essential for improving employee morale, productivity, and overall organizational success, highlighting the benefits of a diverse workforce in terms of innovation and financial performance. The project also provides recommendations for the Hilton Hotel to further enhance its diversity and inclusion initiatives.

RESEARCH
PROJECT

Contents
Contents...........................................................................................................................................2
RESEARCH PROPOSAL...............................................................................................................3
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Proposal with literature review....................................................................................................3
CHAPTER 2....................................................................................................................................6
Literature review..........................................................................................................................6
CHAPTER 3....................................................................................................................................8
Research methodology.................................................................................................................8
3.1 Research approach.................................................................................................................8
3.2 Methodologies.......................................................................................................................8
CHAPTER 4..................................................................................................................................10
Data collection and analysis......................................................................................................10
CHAPTER 5..................................................................................................................................17
Conclusion and Recommendation.............................................................................................17
CHAPTER 6..................................................................................................................................18
Personal reflective statement.....................................................................................................18
REFERENCES..............................................................................................................................19
APPENDIX....................................................................................................................................20

RESEARCH PROPOSAL
INTRODUCTION
Equality means providing every employee who is working in organization with same
opportunity. It means not discriminating on the basis of religion, culture, beliefs and values. Firm
must make sure that every worker needs to be provided with adequate resources to perform day
to day business activities. Promoting equality and diversity at work place can make working
environment better. It will increase productivity and job Performance of employees which is
really necessary for growth of firm. It will also help firm in better able to achieve goals and
objectives. This will assist firm in growing and increasing their output. Diversity means
appointing employees from different culture so that creativity in organization increases. Present
report will lay emphasis on Hotel Hilton. They provide with high quality of hospitality services.
Report will focus on appropriate research methods and conduct primary and secondary research.
It will apply analytical tools to analyse research findings and data.
MAIN BODY
Proposal with literature review
Background of Research: Equality and diversity can improve job satisfaction and can
also boost morale of employees. It can also help firm in retaining employees and increasing
worker’s engagement. Workplace discrimination can lower down the morale of workers and can
also increase employee turnover.
Aim:
“To eliminating workplace discrimination and unfair practices by promoting “Equality
and Diversity”. A case study on hotel Hilton. “
Objectives:
 To articulate the impact of “Equality and Diversity” on workplace discrimination.
 To identify roles of leaders and managers in reducing workplace discrimination.
 To investigate the ways that aids to overcome workplace discrimination and creates
supportive working environment.
 To undertake suggestive measures that aids to promote “Equality and Diversity” within
the hotel Hilton.
Reason for choosing topic:

Equality and diversity needs to be implemented in every organization as it increases
productivity and job performance of employees (Klarsfeld and et.al., 2016). In this aspect equal
opportunities are being provided to all workers whether they are male and female. It has been
analysed that no workplace discrimination should exist as it will reduce operational efficiency
and this type of behaviour by employers also lays negative impact on mind of employees.
Research question:
 What is the role of leaders and mangers in reducing workplace discrimination?
 What is the impact of Equality and diversity on workplace discrimination?
Research methodology:
It can be defined as that set of actions which can be used by researchers in order to
collect, gather and analyse information.
Research type: There are basically two types of research one is Qualitative and other one
is Quantitative. In first one data collection is fully based on systematic theoretical Frameworks.
Other type includes gathering information based on numbers. For present study, Qualitative with
Questionnaire will be used (Kumar, 2019).
Research approach: There are two type of approaches that includes inductive and
deductive. For present study inductive method will be used as it deals with observation and
theories(Parnacott and Whitehouse, 2019).
Research strategy: In order to conduct present study, descriptive strategy will be used,
as this method includes step by step actions which will help researcher in getting end results.
Data collection: Data can be collected by two methods primary and secondary. For
present study primary data collection will be used with the help of Questionnaire.
Sampling: For this study Random sampling with 30 respondents that is employees will
be used. It is taken so that no biasness can exist(Thompson, 2016).
Literature review:
As per the view of Foster, (2019) Equality and diversity in organization means providing
equal opportunities to individuals working. This can also lay positive impact on relationship
between staff members and employers. When everyone in organization is treated equally, this
assist firm in enhancing job performance and productivity.
Activity time scale:
Activity 1 2 3 4 5 6 7 8 9 10

week week week week week week week week week week
Identify
research topic
Justification
on chosen
topic
Research
methodologie
s
Review of
Literature
Draft
finalization
Conclusion
Submission

CHAPTER 2
Literature review
Theme 1: impact of “Equality and Diversity” on workplace discrimination
As per the view of (Foster, 2019) Equality and Diversity can reduce workplace
discrimination, it ensures that every individual working in organization is being provided with
same and equal opportunities. This can help in increasing productivity and achieving goals and
objectives. If organization is actively involved in promoting equality and diversity, then this can
thrive people to perform better and will also boost morale of employees who are working in firm.
If firm is not engaged in treating everyone fairly then this will increase frustration level of
employees, they will tend to leave. This will reduce organizational efficiency and will also
hamper goodwill of firm. Diversity will help employees in having idea about how to work in
different diverse cultural environment. This can assist organization in increasing their
profitability as well as increase their revenue aspects too(Stein, Hannah and Zimmerman, 2019).
Theme 2: identify roles of leaders and managers in reducing workplace discrimination
In the opinion of (Palacios, 2016) leaders and managers haver most significant role in
reducing the impact of workplace discrimination. They need to implement various laws, rules
and regulations and policies like equal pay will be given to all employees who are working at
same position. This will help organization in enhancing relationship and bond between
employees. It will also boost employee’s morale because of which they will be able to achieve
goals and objectives. Leaders and managers must make sure that no workplace discrimination
exist in firm because of which employees become aggressive and they tend to leave organization.
Leaders and managers when recruiting diverse individuals can increase productivity and improve
creative aspects of firm. This will also increase revenue and profits. Discrimination can severely
impact recruitment and hiring procedure, like firm can engage in recruiting less qualified
employees because of biasness, this will reduce productivity of organization. So leaders and
managers needs to be known that workplace discrimination can severely impact brand reputation
of firm. It can reduce job performance of employees.
Theme 3: Investigation of the ways that aids to overcome workplace discrimination and
creates supportive working environment
In the opinion of (Klein, 2016) there are various ways that can be adopted by organization to
implement strategies that remove work place discrimination. Like for example equal and

adequate resources needs to be given to all individuals who are working in firm. They can also
engage in analyzing needs and demands of workers and try to solve their problems without any
biasness. This will assist workers in creating employee engagement and build up loyalty of
workers(Sarvaiya and Eweje, 2016). Leaders and managers can also put various strategies like
providing same opportunity as males to female employees, this will assist them in developing
more women leaders. It will also assist them in becoming best employer of women. They must
make sure that no harassment in organization has been done to women. This will help them in
increasing trust and boost morale of employees. This will also support organization in achieving
goals and objectives with more efficiency.

CHAPTER 3
Research methodology
Research methodology is considered to be the specific element which is been used to
have the proper level of identification along with analysis different informativeness hitch is
related to topic in more significant way (Abankina and et.al.,2016). It can be defined as that set
of actions which can be used by researchers in order to collect, gather and analyse information.
With the help of research methodology research have the easiness to analogize all methods, types
along with approaches which are available and relevant to study. The researcher will also analyse
all the postpositive and negativeness impacts to have proper evaluation of process.
3.1 Research approach
It is considered to large variety of steps which is considered to have broad level of
assumption such s the detailed methods of more over collecting data along with proper analysis
and interpretation at selective level. The research approach is such as the inductive and deductive
as both of them have the respective level of pros and con this study have the inductive approach
as it helps in increasing the new theories regarding the project to have proper conducting of
research. On the other hand the limitation is such as the is considered to be less level of
structured due to which research does have proper level of guidance to accomplish the effective
level of research.
3.2 Methodologies
1. Sampling is being refereed as the targeting the focus on people who are effective to
accomplish the research in more effective way. For this study Random sampling with 30
respondents that is employees will be used. It is taken so that no biasness can exist.
Researcher have focus on random sampling s it helps in increasing the level of morale
and long with beings valued among respondent.
2. Data analysis refers to appropriates modification of and interpretation of data which is
being collected from respective respondent. It is important for researcher to have proper
follow the data steps in process of data collections to make readers aware in regards
knowledge which is gain by research effectiveness. Thematic analysis has been followed
in accomplishing research data analysis.
3. Cost is considered to be a effective way which is necessary to have the effective
accomplishment of project. Cost is necessary to have all level of resource which is

required to have proper completion's of project. The searcher have requires 200 sterling
pounds to have effective compassionate of project(Ng and Stamper, 2018).
4. Ethical consideration is an important aspect which have interrelated ethic and respects to
eat other. This is refereed that the researcher should be polite and gentle while the way to
have proper collection of data form respondent. So, it is important for scholar to conduct
the research in ethical manner and being calm in all type of situations.
 To show proper respects along with maintaining the integrity and dignity towards
collection all information in respective way.
 To have proper communication by removing all level of barriers along with avoiding
respective conflicts.
 To make the participants more level of values by providing them equal sense of
opportunity by sharing respective views.

CHAPTER 4
Data collection and analysis
Theme 1: Diversity assist to improve the productivity level of enterprise
Do you think diversity within
the organization improve the
productivity level of enterprise. Frequency
Yes 25
No 3
May be 2
Total 30
Interpretation: From the above data, it can be interpreted that 25 of employees agrees
with that employing diverse people from different culture enhances productivity of organization.
It helps them in bringing out new and innovative ideas which can increase reputation of firm.
They also feel like recruiting people from different culture assists them in improving work
environment. From the graph it has also been analysed that 3 employees do not agree with above
statement and other have no idea.

Theme 2: creativity of hotel Hilton can be increased due to diversified environment.
Is creativity in hotel Hilton can
be increased within diversified
environments. Frequency
Yes 26
No 2
May be 2
Total 30
Interpretation: From the above that it has been analysed that recruting people from
diverse culture can assist them in increasing effecinecy and creativity aspects in firm. 26 of
employees feel the same thing and they have agreed to questions that have been mentioned in
questionnaire. It has also been interpretated from graph that 2 of employees do not agree that
diversity increases creativity.

Theme 3: Diverse team helps to earn more profitability
3. Do you think diverse team
aids to earn more profitability
than non diverse teams. Frequency
Yes 27
No 2
May be 1
Total 30
Interpretation: From the above graph it has been analysed that 27 of employees agrees
about when equality and diveristy has been implementated in organization then this can assist
them in increasing profitability and also sales of firm has been increased. It will help them in
bringing out more creative and innovative ideas. 2 employees do not agree with this statement,
they thought about that diversity has no linked with profitability.