Impact of Behaviors Supporting Equality and Diversity on Success

This report investigates the impact of behaviors that support equality and diversity on organizational success and productivity, focusing on the Hilton Hotel as a case study. The research explores the concepts of equality and diversity, examining their importance in today's competitive business environment. It analyzes the impact of supportive behaviors on employee engagement, innovation, and brand image, leading to enhanced market performance. The study uses a positivist philosophy and a quantitative research method, collecting primary data through questionnaires. The report identifies behaviors that foster equality and diversity, such as unbiased HR practices and participative management, and recommends strategies to promote a culture of respect and inclusion. The findings highlight the significance of equality and diversity for organizational growth and success. The report also includes a literature review, data analysis, and recommendations for alternative research methodologies, providing a comprehensive understanding of the topic.

Research Project

Contents
RESEARCH TITLE: “Impact of Behaviors that support Equality and Diversity on success and
productivity of an organisation.”.....................................................................................................1
INTRODUCTION...........................................................................................................................1
Background of Research..............................................................................................................1
Aim and Objectives of Research.................................................................................................1
Research Questions......................................................................................................................2
Rationale of research...................................................................................................................2
LITERATURE REVIEW................................................................................................................2
The concept of equality and diversity..........................................................................................2
The impact of Behaviors that support Equality and Diversity on success and productivity of
Hilton Hotel.................................................................................................................................3
The possible behaviors that support creation of equality and diversity in Hilton Hotel in order
to lead better success...................................................................................................................3
RESEARCH METHODOLOGY AND DATA COLLECTION....................................................4
DATA ANALYSIS AND INTERPRETATION.............................................................................8
Data analysis................................................................................................................................8
Data interpretation.....................................................................................................................10
RESEARCH OUTCOMES...........................................................................................................18
CONCLUSION AND RECOMMENDATIONS..........................................................................18
Conclusion.................................................................................................................................18
Recommendations......................................................................................................................19
REFLECTION & RECOMMENDATION OF ALTERNATIVE RESEARCH
METHODOLOGY........................................................................................................................19
REFERENCES..............................................................................................................................21
Appendix........................................................................................................................................23

RESEARCH TITLE: “Impact of Behaviors that support Equality and Diversity
on success and productivity of an organisation.”
INTRODUCTION
Background of Research
Equality is mainly about respecting the staff members in term of their age, gender,
experience, cultural background and rationality. On the other sider diversity means having
employees from different background working all together within a workplace. equality and
diversity at workplace has now become a necessity of each organization in today’s competitive
world (Arday, 2019). Today customers are having range of options and alternative to choose
product of their choice. Hence diversified workforce helps in decoding the pattern of different
market demand irrespective of features they maintain. Other than this it also provides with
innovative ideas and support in brings products or services that remains different and at the same
time unique from that of already available in market place. Hence it helps in enhancing the
market performance of an organization along with providing it competitive edge at marketplace
(Bowl, 2018). Therefore current study is conducted for investigating about several behaviour that
promote equality and diversity at workplace by considering Hilton hotel as organization for
research.
Aim and Objectives of Research
Research Aim:
The aim of the investigation is “To evaluate about the concept of equality and diversity
along with the behaviors that support creation of Equality and Diversity in the workplace”. A
research conducted on Hilton London Tower Bridge situated at London Riverside, Tooley St,
London SE1 2BY, United Kingdom.
Research Objectives:
The objectives in relation to this investigation are mentioned below:
 To evaluate concept of equality and diversity in general.
 To investigate about the impact of behaviors that support Equality and Diversity on
success and productivity of Hilton Hotel.
 To identify the possible behaviors that support creation of equality and diversity in Hilton
Hotel in order to lead better success.
1

Research Questions
The questions of research provide direction to the overall investigation. In relation to this
investigation, the research questions are as follows:
 How the concept of equality and diversity is important and viable for an organisation?
 What impact could be seen on success of an organisation through supporting behaviours
of equality and diversity?
 How Hilton hotel can ensure creation of Behaviours that support Equality and Diversity
to enhance its success level?
Rationale of research
The main reason behind performing this study is that it assists in analysing the significance
of equality and diversity and workplace and the impact of behaviours which support it on success
of Hotel. Apart from this, it also helps the management of Hotel in ensuring development of
effective behaviour that helps in maintaining equality in diversity and leads it towards success
(Attia, and Edge, 2017). This investigation is highly significant for the hotel in attaining growth
and success in the market.
LITERATURE REVIEW
The concept of equality and diversity
As per the information presented by Sharma, 2016, equality and diversity at workplace
consist of lots of things such as respecting different culture, age, skills, experience etc. Both the
concept equality and diversity are considered significant for current era of business as with
increasing use of technology and transport the reach of organizations has speeded over several
different geographical regions. This in turn require them they operate with due care for offering
product or services as per the need and preference of different customer which usually get
changes with time and place where they reside. So, at such time the management of diversity
remains very much essential as employees belong to different background help in getting better
understanding about the culture, taste and preferences of customer which ensures offering right
product to right market and hence contribute toward the growth and success of organization
(Butcher, 2016). Other than this for managing equality among diversified employees it become
easier to retain talent within organization for longer duration which ensures more employee
engagement and better performance from employees’ side that further help in achieving the
2

organizational goals and objectives. As per the opinion of Sarter, E. K. and Thomson, E., 2019,
in general the concept of equality and diversity is mainly associated with providing faired and
equal opportunity and befits for all employees irrespective of any discrimination and also aim at
creating a better binding and connection among the workforce of an organisation (Gordon,
2018).
The impact of Behaviors that support Equality and Diversity on success and productivity of
Hilton Hotel.
As per the data presented by Barak, 2016, people working within the organization matters
a lot for success of a company. Hence it remains the morale responsibility of organization to
create such an environment or behavior which contribute toward promoting equality and
diversity. The behavior that support equality and diversity support a lot in improving the
organizational performance and sustainability within the marketplace. Each employee of Hilton
hotel will stand to benefit the company when their diversity is being valued, ideas are being
considered and appreciated. This is so because it will bring maximum employees’ engagement
and their remains a regular flow of innovative ideas which in turn help in getting more and more
customer satisfaction from the efforts presented by employees. Hence this further contribute
toward enhancing the brand image of Hilton hotel which in turn further contribute toward
maximum customer reach and hence support in getting success at marketplace.
As per the view point of Greene, A. M., 2019, it is important for an organisation to look
out for and adopt behaviours that support creating of equality and diversity as it lead to creating
of higher motivation in employees that lead to improvement in their efficiency and productivity
that is crucial and vital for success of an organisation (Hamidullah, 2015). Addition to this the
innovative ideas and support that diversity and inclusion of employees bring support in
enhancing the quality of operations by reducing the chances of error or resolving the issue in
more effective manner. This in turn further support in improving the productivity of employees
as when they present their view or ideas and get support from their employees. Thus, it a can be
said that the behaviors which support equality and diversity can lead the organisation towards
success and assist in improving its productivity.
3

Figure 1: Equality, Diversity and Inclusion Framework
Figure 2: Equality, Diversity and Inclusion Framework
The possible behaviors that support creation of equality and diversity in Hilton Hotel in order to
lead better success.
According to Abramson and Moran, 2017, just saying that an organisation maintain
equality and diversity at workplace is not enough. This sis about policies that have to be place in
favour of managing equality and respect about the diversity among each employee by promoting
a working culture where each individual feel valued and being supported for performing their
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role. This must be beginning from the top management by demonstrating behaviour that value
diversity and equality within the language they uses and everything they actually perform. The
Hilton hotel must focus toward presenting their organisational policies in a way where they
describe about the set of standards to which each employee must adhere and presenting guidance
about the set of behaviour that are being demanded from them. Additionally, the consequences or
punishments must be specified before in case employees do not adhere to those standards for
getting fully implementation of set standards.
According to the perceptive of Ashurst, A., 2019, the possible behaviours that would
support creation of equality and diversity in Hilton Hotel consist of adoption of unbiased HR
prcatises as it leads to equal chances of recruitment and growth opportunity for all. Further,
implication of participative management is also an effective behaviour to would support creation
of equality and diversity (Hossain and et. al., 2019). Other than this, Hilton hotel can also
organise several kind of schemes or programs around the inclusion practice which in turn help in
demonstrating the commitment of employees toward their work. Under such program employees
are being trained and guided to accept different culture and background for involve those into
their working practice (Ennaji, 2020). This in turn allow Hilton hotel and developing a behaviour
of respecting and valuing different culture and diversity among employees and encourage them
to work with coordination which in turn further contribute toward enhancing productivity of
Hilton hotel which sometimes get affected due to disputes among employees. Hence, support in
accomplishing the gaols and achieving organisational success at marketplace.
RESEARCH METHODOLOGY AND DATA COLLECTION
Research methodology is a part of investigation which includes a description and
justification regarding the methods, tools, techniques and approaches that are used by scholar to
perform present study. This section enlists several methods which allow the researcher to gather,
evaluate, interpret and conclude the overall finding of study so that the problem over which
investigation is based can be resolved by provide appropriate information (Scotland, 2012). The
methodologies adopted by scholar also contribute toward presenting the avoiding and reliability
of data presented in front of reader which enhance the credibility of report. The tools and method
adopted for present study to investigate about behaviour that support in equality and diversity are
explained underneath:
5

Research philosophy: This reflect about the belief which an investigator holds for
gathering, analysing and using data about particular phenomenon. Some of the commonly found
research philosophies are realism, positivism, interpretivism etc. Among them all the positivism
philosophy is adopted for this study. it sis so because positivism believes that reality remains
stable which make it easy to observe and describe the information without interfering in
phenomenon to be studied (Wiek and Lang, 2016). Hence it allow the investigator to gathered
data as per the requirement of objectives of study by collecting and evaluating the data in
numerical form for providing better understanding and more accuracy in outcome of study.
Research method: For executing the investigation in efficient manner it remains necessary
for scholar to choose most suitable type of investigation i.e. either qualitative or quantitative
based on area of study, available time and resources (Flick, 2015). According to current study
area the quantitative investigation method is adopted as it help in gathering and arranging the
data in numerical format which ensure quick analysis of data and at the same time provide more
accuracy in data interpretation due to involvement of numbers. The data when analysed will be
presented with eth help of graphs and charts.
Research approach: This is mainly used to evaluate the gathered data in order to convert it
into meaningful information (Kumar, 2019). Inductive or deductive are approaches used within
an investigation based on type of research method proceed by scholar within a particular study.
the current study uses deductive approach which remains suitable for analysing the quantitative
data.
Sources of data collection: For collecting data about a particular area of study several
sources are being assessed by the scholar so that more desired and appropriate data can be
collected to answer the research question and to resolve the issue over which a study based.
There are usually two category of sources such as primary and secondary data collection (Gioia,
Corley and Hamilton, 2013). This report make use of both the sources among them the primary
data collection is one which support in collecting fresh information directly from people who are
part of particular phenomenon. The primary data is collected with the help of questionnaire. On
the other side the secondary data is one arrange data from already published sources and then try
to develop understanding about current area of study. The sources used for gathering secondary
data are journal, Article, blog, book etc. using online sources as it includes most updated
6

information which ensure execution of study in right direction and help in accomplishing
objective behind study. The questionnaire of this study is as follows:
Questionnaire
Name:
Age:
Email:
Address:
Q 1) Do you have any awareness about what the equality and diversity means?
a) Yes
b) No
Q 2) As per your opinion, what is the significance for Hilton Hotel & Resorts of
maintaining equality and diversity?
a) Increase business performance
b) Maximise employee satisfaction
c) Greater profitability
d) Reduced turnover
e) Enhanced brand reputation
Q 3) Do you agree with the fact that maintaining equality and diversity results into success
of Hilton Hotel?
a) Highly agree
b) Agree
c) Neither agree nor disagree
d) Disagree
e) Highly disagree
Q 4) What is the key benefit to management of Hilton Hotel of maintaining diverse work
place within the organisation?
a) Healthy workplace environment
b) Effective organisational culture
c) Boosts collaboration
d) Retention of competent talent
7

Q 5) According to you, what is the influence of behaviours which support equality as well
as diversity on success of Hilton Hotel?
a) Positive influence
b) Negative influence
c) Neither positive nor negative influence
d) Both
Q 6) Which behaviour support the creation of equality and diversity in work place within
Hilton Hotel that leads it to success?
a) Creation of inclusive environment
b) Developing effective diversity policies
c) Treating all employees equally
d) Hiring diverse workforce
e) Provision of diversity training
Q 7) Which is the key challenge that management of Holton Hotel may face in maintaining
equally diverse workplace?
a) Resistance to change
b) Respect and acceptance
c) Cultural and ethnic differences
d) Age differences and generation gaps
e) Language and communication
Q 8) How effective the concept of equality and diversity is in promoting creativity and
innovation within Hilton Hotel?
a) Highly effective
b) Effective
c) Neither effective nor ineffective
d) Ineffective
e) Highly ineffective
Q 9) How treating all the individuals with equal dignity and respect impact on productivity
of Hilton Hotel?
a) Positively
b) Negatively
8

c) Neither positively nor negatively
Q 10) Suggest any strategy or way which helps management of Hilton Hotel in bringing
further improvements at work place
--------------------------------------------------------------
Sampling method: The sampling considers as the process through which the number of
respondents are selected for gathering primary data. there are mainly two methods through which
sampling can be done such as probability and non-probability sampling (Green, Camilli and
Elmore, 2012). Among them probability sampling method will be selected for the study as it
helps in eliminating the chance of any kind of bias behaviour by selecting respondents through
random approach. The sample size within study is taken as 30 employees of Hilton hotel.
DATA ANALYSIS AND INTERPRETATION
Data analysis
Q 1) Do you have any awareness about what the equality and diversity
means?
Frequency
a) Yes 27
b) No 3
Q 2) As per your opinion, what is the significance for Hilton Hotel &
Resorts of maintaining equality and diversity?
Frequency
a) Increase business performance 7
b) Maximise employee satisfaction 7
c) Greater profitability 5
d) Reduced turnover 6
e) Enhanced brand reputation 5
Q 3) Do you agree with the fact that maintaining equality and diversity
results into success of Hilton Hotel?
Frequency
a) Highly agree 12
b) Agree 14
c) Neither agree nor disagree 2
d) Disagree 1
9

e) Highly disagree 1
Q 4) What is the key benefit to management of Hilton Hotel of
maintaining diverse work place within the organisation?
Frequency
a) Healthy workplace environment 7
b) Effective organisational culture 8
c) Boosts collaboration 7
d) Retention of competent talent 8
Q 5) According to you, what is the influence of behaviours which
support equality as well as diversity on success of Hilton Hotel?
Frequency
a) Positive influence 22
b) Negative influence 3
c) Neither positive nor negative influence 3
d) Both 2
Q 6) Which behaviour support the creation of equality and diversity in
work place within Hilton Hotel that leads it to success?
Frequency
a) Creation of inclusive environment 7
b) Developing effective diversity policies 6
c) Treating all employees equally 5
d) Hiring diverse workforce 7
e) Provision of diversity training 5
Q 7) Which is the key challenge that management of Holton Hotel may
face in maintaining equally diverse workplace?
Frequency
a) Resistance to change 7
b) Respect and acceptance 6
c) Cultural and ethnic differences 5
d) Age differences and generation gaps 6
e) Language and communication 6
Q 8) How effective the concept of equality and diversity is in promoting
creativity and innovation within Hilton Hotel?
Frequency
a) Highly effective 11
b) Effective 15
10

c) Neither effective nor ineffective 2
d) Ineffective 1
e) Highly ineffective 1
Q 9) How treating all the individuals with equal dignity and respect
impact on productivity of Hilton Hotel?
Frequency
a) Positively 25
b) Negatively 3
c) Neither positively nor negatively 2
Q 10) Suggest any strategy or way which helps management of Hilton Hotel in bringing
further improvements at work place
--------------------------------------------------------------
Data interpretation
Theme 1: Awareness about equality and diversity means
Q 1) Do you have any awareness about what the equality and diversity
means?
Frequency
a) Yes 27
b) No 3
11

Interpretation: As per the above graph, it can be interpreted that 27 out of 30 people said
that they are aware about the meaning of equality and diversity and remaining three respondents
said that they are not aware about the concept.
Theme 2: Significance for Hotel of maintaining equality and diversity
Q 2) As per your opinion, what is the significance for Hilton Hotel &
Resorts of maintaining equality and diversity?
Frequency
a) Increase business performance 7
b) Maximise employee satisfaction 7
c) Greater profitability 5
d) Reduced turnover 6
e) Enhanced brand reputation 5
Interpretation: According to the above graph, it can be stated that according to 7 out of
30 respondents, increased business performance is the significance of maintaining equality and
diversity for Hilton Hotel, seven respondents set that maximize employee satisfaction is the
importance, according to five respondents’ greater profitability is significance. 6 respondents
said that reduce turnover is the importance and according to the remaining five respondents
enhanced brand reputation is the significance of maintaining equality in diversity.
Theme 3: Agreement with the fact that maintaining equality and diversity results into success
of Hilton Hotel
12

Q 3) Do you agree with the fact that maintaining equality and diversity
results into success of Hilton Hotel?
Frequency
a) Highly agree 12
b) Agree 14
c) Neither agree nor disagree 2
d) Disagree 1
e) Highly disagree 1
Interpretation: The above graph depicts that according to 12 out of 30 respondents, they
are highly agree with the fact that maintaining diversity and equality results into success of
Hotel, 14 people said that they are agree, according to 2 respondents, they are neither agree not
disagree with the fact, one respondent is disagree with the fact and the remaining 1 is highly
disagree with the fact that maintaining equality and diversity outcomes into success of Hilton
Hotel.
Theme 4: Key benefit to management of Hotel of maintaining diverse work place
Q 4) What is the key benefit to management of Hilton Hotel of
maintaining diverse work place within the organisation?
Frequency
a) Healthy workplace environment 7
b) Effective organisational culture 8
c) Boosts collaboration 7
13

d) Retention of competent talent 8
Interpretation: According to the graph, it is stated by the seven out of 30 respondents
that healthy workplace environment is the benefit that Hotel get by managing diverse workplace.
8 respondents said that effective organizational culture is the benefit, according to seven
respondents, increased collaboration is the benefit and 8 respondents said that retention of
competent talent is the benefit that management of Hotel gets by maintaining diverse
organizational workplace.
Theme 5: Impact of behaviours which support equality as well as diversity on success of
Hilton Hotel
Q 5) According to you, what is the influence of behaviours which
support equality as well as diversity on success of Hilton Hotel?
Frequency
a) Positive influence 22
b) Negative influence 3
c) Neither positive nor negative influence 3
d) Both 2
14

Interpretation: The above charts depicts that according to 22 out of 30 respondents, the
influence of behavior which support equality and diversity on success of Hilton Hotel is positive,
three respondents said that the influence is negative, according to three respondents the influence
is neither positive nor negative and the remaining two respondents said that it influences both
negative and positively on the success of Hilton hotel.
Theme 6: Behaviour that support creation of equality and diversity in work place Hotel that
leads it to success
Q 6) Which behaviour support the creation of equality and diversity in
work place within Hilton Hotel that leads it to success?
Frequency
a) Creation of inclusive environment 7
b) Developing effective diversity policies 6
c) Treating all employees equally 5
d) Hiring diverse workforce 7
e) Provision of diversity training 5
15

Interpretation: According to the above chart, it can be interpreted that according to 7 out
of 30 respondents, creation of inclusive environment helps in development of equality and
diversity in about this which leads the hotel towards success. As per the views of 6 respondents,
development of the effective diversity policy is the behavior which supports equality and
diversity, 5 respondents said that treating all employees equally is a behavior that supports
equality and diversity, 7 respondents said that hiring diverse workforce is the behavior that
supports it and according to the remaining five respondents provision of diversity training is the
behavior of management of Hotel that supports equality and diversity and lead it towards
success.
Theme 7: Key challenge that management of Hotel may face in maintaining equally diverse
workplace
Q 7) Which is the key challenge that management of Holton Hotel may
face in maintaining equally diverse workplace?
Frequency
a) Resistance to change 7
b) Respect and acceptance 6
c) Cultural and ethnic differences 5
d) Age differences and generation gaps 6
e) Language and communication 6
16

Interpretation: As per the above chart, it can be interpreted that according to 7 out of 30
respondents, resistance to change is the challenge that administration of Hotel may face at the
time of managing equally diverse workplace. 6 respondents said that respect acceptance is the
challenge, according to five respondents cultural and ethnic differences in the challenge, six
respondents said that age differences and generation gaps is a challenge and according to the
remaining six respondents, language and communication is the main challenge that management
of Hotel may face while maintaining equally diverse work place.
Theme 8: Effectiveness of equality and diversity in promoting creativity and innovation within
Hotel
Q 8) How effective the concept of equality and diversity is in promoting
creativity and innovation within Hilton Hotel?
Frequency
a) Highly effective 11
b) Effective 15
c) Neither effective nor ineffective 2
d) Ineffective 1
e) Highly ineffective 1
17

Interpretation: According to the above graph, it can be said that according to 11 out of
30 respondents, the concept of equality and diversity is highly effective in promoting creativity
and innovation in the hotel, 15 respondents said that it is effective in promoting creativity and
innovation, according to two respondents it is neither effective nor ineffective in promoting
creativity and innovation, one respondents said that is it is ineffective and according to the
remaining one respondent, equality and diversity concept is highly ineffective in promoting
creativity and innovation in hotel.
Theme 9: The way treating all individuals with equal dignity and respect influence on
productivity of Hotel
Q 9) How treating all the individuals with equal dignity and respect
impact on productivity of Hilton Hotel?
Frequency
a) Positively 25
b) Negatively 3
c) Neither positively nor negatively 2
18

Interpretation: As per the above graph, it can be interpreted that according to 25 out of 30
respondents, treating all employees with equal dignity and respect impact positively on
productivity of Hotel. According to three respondents, it impacts negatively on productivity of
Hilton Hotel and the remaining two respondents said that treating all individuals with equal
respect and dignity neither impacts positively nor negatively on productivity of hotel.
RESEARCH OUTCOMES
As per the above analysis and interpretation of data, it has been found that equality and
diversity is significant in increasing profitability, reducing turnover, enhancing brand reputation
of Hilton Hotel. So, it can be said that the first objective of the research is fulfilled. The second
objective of the research is impact of behaviors that support Equality and Diversity on success
and productivity of Hilton Hotel. By performing the analysis and interpretation of data, it has
been found that there is positive impact of the behaviors which support equality and diversity on
success and productivity of Hotel. Thus, it can be said that the second objective of research is
achieved. Apart from this, developing effective diversity policies, hiring diverse workforce,
providing diversity training to employees etc. support in creation of equality and diversity in
hotel that leads to success. The behaviours which support equality and diversity are impact
positively on productivity of Hotel. To sum up, it can be said that all the objectives of the study
are accomplished in an effective manner.
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CONCLUSION AND RECOMMENDATIONS
Conclusion
As per the above mentioned report, it can be concluded that managing equality and
diversity impacts positive performance and productivity of hotel and lead it towards success.
Apart from this, the behaviors of management like developing effective diversity policies,
providing training to employees, development of inclusive environment, treating all individuals
equally etc. will assist in creation of equality diversity in workplace. With the help of diverse
workplace, an organisation can gain several benefits including effective culture, increased
collaboration, retention of competent talent and healthy workplace environment. So, it can be
concluded that it is very necessary for the hotel to manage equally diverse workplace so that all
the employees stay satisfied and perform their roles and responsibilities towards accomplishment
of organizational goals.
Recommendations
As per the findings of research, it is recommended to the Hilton Hotel that:
 It should provide diversity training to all its employees so that they are able to get aware
of the concept and contributes in managing healthy workplace culture where all the
employees work productively to attain goals of Hotel.
 Apart from this, it is also recommended to the management that it must higher candidates
with diverse skills and knowledge and from diverse backgrounds so that it all the required
competencies are available in the organisation and goals and objectives can be effectively
accomplished.
 In addition to this, the management should develop effective diversity policies and
communicate them effectively within the workplace so that all the employees get aware
of the policy and work accordingly.
REFLECTION & RECOMMENDATION OF ALTERNATIVE RESEARCH
METHODOLOGY
By performing this investigation, I learnt many new things like how to perform research in
an effective way, how to collect data etc. Performing this research helped in improving my
knowledge base and giving deeper insights on the topic. In this investigation, quantitative
research method was being utilised as this assisted me in drawing valid and accurate outcomes of
20

research. However, in collecting primary data, I faced difficulties as I was not able to go outside
and get the questionnaires filled by the respondents. Because of spread of coronavirus, I was not
able to go individually to a person and asked them to fill the questionnaire. So, I made use of
emails to send the questionnaire to the respondents. Through this way, I was able to collect
responses from them and accomplish aim of the research.
Instead of using quantitative research method, I can also use qualitative method for
collecting data. Apart from this, instead of using deductive approach, I can also use inductive
approach in this investigation to ensure that valid outcomes of research can be drawn. This
research helped in improving my skills and competencies which contributes in my growth and
development. However, while performing research I found that I need to work upon my
communication skills. So, for improving communication skill, I will take help of professionals
and internet so that I will be able to communicate effectively with others and help me in getting
good employment.
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Bowl, M., 2018. Differentiation, distinction and equality–or diversity? The language of the
marketised university: an England, New Zealand comparison. Studies in Higher
Education. 43(4). pp.671-688.
Butcher, M., 2016. Managing cultural change: Reclaiming synchronicity in a mobile world.
Routledge. Enoksen, E., 2016. Perceived discrimination against immigrants in the
workplace. Equality, Diversity and Inclusion: An International Journal
Ennaji, M. ed., 2020. Managing Cultural Diversity in the Mediterranean Region. Cambridge
Scholars Publishing.
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Appendix
Research Proposal Form
Student Name: _ Student ID: ____________
Centre Name:
Tutor: ________________ Date:
Unit: 11 Research Proposal
Proposed Title: Impact of Behaviours that support Equality and Diversity on success and
productivity of an orgnisation
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Section One: Title, objective, responsibilities
Title or working title of the research project (in the form of a question, objective or
hypothesis)
The selected topic for current research project is, “Impact of Behaviours that support
Equality and Diversity on success and productivity of an orgnisation.” A research work on
Hilton Hotel.
Research Aim
The aim of this research work is, “ To evaluate about the concept of equality and diversity
along with the Behaviours that support creation of Equality and Diversity in the
workplace”. A research conducted on Hilton London Tower Bridge situated at London
Riverside, Tooley St, London SE1 2BY, United Kingdom.
Research objectives (e.g what is the question you want to answer? What do you want
to learn how to do? What do you want to find out?):
 To evaluate concept of equality and diversity in general.
 To investigate about the impact of Behaviours that support Equality and Diversity
on success and productivity of Hilton Hotel.
 To indentify the possible behaviours that support creation of equality and diversity
in Hilton Hotel in order to lead better success.
Question Tag
 How the concept of equality and diversity is important and viable for an
organisation.
 What impact could be seen on success of an orgnisation through supporting
behaviours of equality and diversity?
 How Hilton hotel can ensures creation of Behaviours that support Equality and
Diversity to enhance its success level?
Section Two: Reasons for choosing this research project
Reasons for choosing the project (e.g links to other subjects you are studying, personal interest, future
plans, knowledge/skills you want to improve, why the topic is important):
The selection of current research topic is viable as it lead to better understanding about the
behaviours that support creating of equality and diversity that is necessary for an
organisation to develop and create a more positive workplace to enhance efficiency and
performance of employees. Thus, selection of current research topic is viable from
professional view point of researcher as it lead to creation of better workplace
environment for an organisation. Further, it is also important from personal view point of
researcher as it would led to better managerial skills and would also met the academic
purpose of researcher and other scholar.
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Section Three: Literature sources searched
To evaluate concept of equality and diversity in general
As per the opinion of Sarter, E. K. and Thomson, E., 2019, in general the concept of
equality and diversity is mainly associated with providing faired and equal opportunity
and befits for all employees irrespective of any discrimination and also aim at creating a
better binding and connection among the workforce of an organisation (Gordon, 2018).
To determine the importance of behaviours that support creating of equality and
diversity in context of success of an organisation
As per the view point of Greene, A. M., 2019, it is important for an organisation to look
out for and adopt behaviours that support creating of equality and diversity as it lead to
creating of higher motivation in employees that lead to improvement in their efficiency
and productivity that is crucial and vital for success of an organisation (Hamidullah,
2015).
To indentify the possible behaviours that would support creation of equality and
diversity in Hilton Hotel
According to the perceptive of Ashurst, A., 2019, the possible behaviours that would
support creation of equality and diversity in Hilton Hotel consist of adoption of unbiased
HR prcatises as it lead to equal chances of recruitment and growth opportunity for all.
Further, implication of participative management is also an effective behaviour to would
support creation of equality and diversity (Hossain and et. al., 2019).
Section Four: Activities and timescales
Activities to be carried out during the research project (e.g research,
development and analysis of ideas, writing, data collection, numerical
analysis, tutor meetings, production of final outcome, evaluation, writing the
report):
How long this will take:
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Aims and objective
Research methodology
Literature Review
Data collection
Data analysis
Conclusion and recommendations
Final submission
15 days
21 days
32 days
35 days
20days
14 days
1 day
Gantt Chart
Section Five: Research approach and methodologies
What type of research approach and methodologies are you likely to use and why? What your areas of
research will cover:
Use of research onion is made to select most efficient research method and philosophies
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for current research work on Hilton Hotel.
Figure 3: Research onion , 2020.
Research Philosophy- It has been evaluated that use of Positivism research philosophy is
appropriate for current investigation on Hilton Hotel as it the philosophy that is associated
with quantitative research and lead a more practical way of investigation (WEARING,
2019). Further, use of Positivism research philosophy also ensures a more scientific and
systematic way to support quantitative form of data.
Research approach- There are two commonly used research approach which mainly
consists of deductive and inductive approach of investigation. Deductive approach is the
one that fit and suitable for analysis of quantitative data thus, it is selected for current
investigation on Hilton Hotel.
Research method- The most widely used research method consist of quantitative and
qualitative research but in relation to current investigation use of quantitative seemed more
viable and appropriate as it is relayed with collection of data in numbers or statistical form
that could be easily and more effectively presented. Further, it is much easier to collect
quantities form of data from participates in numeric forms.
Source of data collection- From primary and secondary sources of data collection both the
sources are applied and adopted for current investigation. To ensure collection of first
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hand and authentic data use of primary sources of data collection is made along with
support of secondary sources in from recorded and old facts and figures.
Instrument used- Use of survey method is made for current investigation on Hilton Hotel
where data is collected with use of questionnaire.
Sample size- With the help of probability random method of sampling from all the
employees of Hilton Hotel a group of 30 respondents is selected for current investigation.
Comments and agreement from tutor
Comments (optional):
I confirm that the project is not work which has been or will be submitted for another qualification and is
appropriate.
Agreed: ________________ (name)_______________ Date ______________
Comments and agreement form project proposal checker( IV sampling)
Comments (Optional):
I confirm that the project is appropriate.
Agreed /Disagree: (Name of the IV) Date
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Research Ethics approval form
All students conducting research activity that involves human participants or the use of data
collected form human participants are required to gain ethical approval before commencing their
research. Please answer all relevant questions and note that your form may be returned if
incomplete.
For further support and guidance please see your respective Unit Tutor:
Before completing this form, we advise that you discuss your proposed research fully with your
unit tutor. Please complete this form in good time before your research project is due to
commence.
Section 1: Basic details:
Project title:
The selected topic for current research project is, “Behaviours that support Equality and
Diversity in the workplace.” A research work on Hilton Hotel.
Student name:
Student ID number:
Programme:
College Name:
Intended research start date:
Intended research end date:
Section 2 Project summary
Please select all research methods that you plan to use as a part of your project:
 Interviews No
 Questionnaires Yes
 Observations No
 Use of personal records No
 Data Analysis Yes
 Action Research No
 Focus Groups No
 Others (Please specify) : n/a
Section 3: Participants
Please answer the following questions, giving full details where necessary.
Will your research involve human participants? Yes
Who are the participants? Tick all that apply:
Ages 12-16: No Young people aged: 17-18 No Adults: Yes
How will participants be recruited (identified an approached)?
From the employees of Hilton Hotel.
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Describe the processes you will use to inform participants about what you are doing:
To inform participants use of online channels like e-mails, social media has been made together with official
notice boards.
How will you obtain consent from participants? Will this be written? How will it be made clear to participants
that they may withdraw consent to participate at any time?
Through signing written consent form.
Studies involving questionnaires: will participants be given the option of omitting questions that do not wish
to answer?
Yes
If no please explain why below and ensure that you cover any ethical issues arising from this
Studies involving observation: Confirm whether participants will be asked for their informed consent to be
observed.
Yes
Will you debrief participants at the end of their participation (i.e give them a brief explanation of the study)?
Yes
Will participants be given information about the findings of your study?(This could be a brief summary of
your findings in general)
Yes
Section 4: Data Storage and Security
Confirm that all personal data will be stored and processed in compliance with the Data Protection Act
(1998)
Yes
Who will have access to the data and personal information?
Only Researcher and tutors
During the research:
Reseacher/Supervisor
Where will the data be stored?
Stored in DOC document with the use of USB and Laptop
Will mobile devices such as USB storage and laptops be used
Yes
If Yes, please provide further details:
After the research: the data will be safely disposed
Where will the data be stored?: USB/Laptop
How long will the data and records be kept for and in what format?
Three to five months
Will data be kept for use by other researchers? No
Section 5 : Ethical Issues
Are there any particular features of your proposed work, which may raise ethical concerns? If so, please
outline how you will deal with these: N/A
It is important that you demonstrate your awareness of potential risks that may arise because of your
research. Please consider/address all issues that may apply. Ethical concerns may include, but are not
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limited to the following :
 Informed consent. Yes
 Potentially vulnerable participants. n/a
 Sensitive topics n/a
 Risk to participants and /or researchers: n/a
 Confidentiality/anonymity: Yes
 Disclosures/ limits to confidentiality: Yes
 Data storage and security, both during and after the research (including transfer, sharing,
encryption, protection). Yes
 Reporting: Yes
 Dissemination and use of your findings: Yes
Section 6: Declaration
I have read, understood and will abide by the institution’s Research and Ethics Policy: Yes
I have discussed the ethical issues relating to my research with my Unit Tutor:
Yes
I confirm that to the best of my knowledge:
The above information is correct, and this is a full description of the ethical issues that may arise in the
course of my research
Name: Date:
Please submit your completed form to your tutor and also attach to the Research Proposal when
submitting to Turnitin.
32