Equality, Diversity, and Inclusion: A Report on Best Practices

This report delves into the critical concepts of equality, diversity, and inclusion (EDI) within a professional context, specifically from the perspective of a Support Worker. It explores various models of EDI, including the equal opportunities model and the difference and diversity model, highlighting their advantages and disadvantages. The report identifies potential barriers to equality, such as ageism, mental health issues, disabilities, and religious differences, and analyzes their impact on the workplace. It further examines the influence of legislation and policy initiatives on promoting EDI, emphasizing the importance of complaint procedures, meetings, individual care plans, confidentiality, planned activities, and respect for individuals. The report also addresses the challenges related to discrimination and exclusion, focusing on communication barriers and social inclusion barriers. Furthermore, it evaluates ethical dilemmas, principles of informed choice, and the management of risks when balancing individual rights and duty of care. Overall, the report aims to provide a comprehensive understanding of EDI, offering practical insights and strategies for fostering a fair, inclusive, and equitable work environment.

Champion equality,
diversity and
inclusion

Table of Contents
INTRODUCTION...........................................................................................................................2
TASK 1............................................................................................................................................2
1.1 Explain models and practice of equality, diversity and inclusion in own area of
responsibility...............................................................................................................................2
1.2 The potential effects of barriers to equality and involvement in own area of responsibility3
1.3 Impact of legislation and policy initiatives on the promotion of equality and diversity.......4
TASK 2............................................................................................................................................5
2.1 Explain ways to promote equality, diversity and inclusion in policy and practice...............5
2.2 The challenges related to discrimination and exclusion in policy and practice....................5
2.3 Explain how to provide information to others......................................................................6
2.4 Explain ways to support others to challenge discrimination and exclusion..........................7
TASK 3............................................................................................................................................8
3.1 Explain how systems and processes can promote equality and inclusion discrimination and
exclusion.....................................................................................................................................8
3.2 Explain the effectiveness of systems and processes in promoting equality, diversity and
inclusion in own area of responsibility.......................................................................................8
3.3 Explain ways to achieve improvements to address gaps or shortfalls in systems and
processes.....................................................................................................................................9
TASK 4..........................................................................................................................................10
4.1 Evaluate ethical dilemmas that arise in own area of responsibility while balancing
individual rights and duty of care..............................................................................................10
4.2 Evaluate principles of informed choice..............................................................................10
4.3 Explain issues of individual capacity may affect informed choice....................................11
4.4 Explain strategy to manage risks when balancing individual rights and duty of care in
own area of responsibility.........................................................................................................12
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Equality and Diversity is the term which is mostly used in the UK in order to evaluate
champion’s equality, human rights and diversity as they are useful in determining the values of
society. This term is valuable in providing equal opportunities to all individuals. This is helpful
for people through this, they can easily achieve their targets thus they have freedom from any
type discrimination and prejudice. In UK legislations, they require public authorities who can
promote equality in every field which results in creating healthy and positive environment. All
the firms which are operating their business activities should meet all legal obligations in order
to promote equality among all (Bell and et. al., 2011). This report is based on different
understanding of the concept which are linked with diversity and equality, champion diversity,
various Methodist to develop systems and procedures that promotes equality and diversity
among individuals, All the risk factors should be resolved that occur while having balance
between rights of individuals and professional duties of care.
1.1 Explaining models and practice of equality, diversity and inclusion in own area of
responsibility
I am playing the role of Support Worker and so, my main objective is to ensure that
individuals are treated equally at the workplace with respect to their roles and responsibilities,
division of work, etc. All the employees should be treated with dignity and they should be given
with respect. This is beneficial in creating positive environment at work places because the
employees are satisfied with the work environment and this helps in increasing work
productivity.
There are basically two different models of equality and diversity which are described as:
 Equal opportunities model
 Difference and diversity model
Equal opportunities model:
As per this model, all people are equal in the eyes of law and thus, they should be treated
equally. They should not be differentiated on any aspects or criteria. All the barriers should be
removed which are affected the working environment. The positive features should be included
so that disadvantages can be removed.
Advantages:

 It find out all the obstacles that are hampering the work process. I am strictly working in order to remove all of them.
Disadvantages:
 It is working on the basis of rules and policies.
 It is difficult task and can impose different type of penalties.
Difference and diversity model:
It states that all the differences at the workplace should not be ignored but they should be
valued. These aspects should be celebrated and they should not be threatened. These are mainly
working on 4 principles which are evaluated as:
 If people are given with respect than they feel valued at work place.
 All the differential needs of persons should be kept in mind and the differences should be
resolved soon.
 People can easily learn from various differences and thus, they can be empowered. People who are employed have the ability to work independently.
Merits:
 It is useful in developing better workforce and environment. It is helpful in developing efficiency and effectiveness.
Demerits:
 It is based on different organizational culture.
 It is related with individual frames with action and mindset.
Difference and Diversity model (Walker and Thompson 1994)
 These models which are related with diversity and differences are based on analyzing
differences among individuals rather then focusing on their threats and characteristics.
The major principles which are related with this factors are stated below as:
 If the people are valued at work places then they will perform their operation in effective
ways.
 If the differences among group and individual working are identified then people feel
valued at work areas.
 The people who are performing different business operation employment are earned
from them.

 If the persons are valued at work places then it helps them to become autonomous and
build up their strong potentials.
 These principle are valuable as they are helpful in identifying needs and wants of
customers by analyzing their self esteem and love and affection for one another.
1.2 Potential effects of barriers to equality and involvement in own area of responsibility
Potential barriers are those elements that make certain tasks more difficult for a specific
group of people. Those barriers which are faced at workplace includes:
Age: There is always some age difference which is seen between the workers of different
age group and this results in conflicting situations at many times. The capability to do work of
young workers are more than the older ones. It is mostly seen that the young age group are
criticizing the elder ones (Colgan, 2011).
Mental Health: The person who is having mental disorders may face difficulties in
understanding various tasks, fear from higher authorities and negativity stereotypes which are
Primary data is the data which is collected for first time by the users. These data are called as the
first hand data as they are fresh and are collected with the help of applying different tools and
techniques which are used in the research process. Primary data are very accurate as they are
collected with the help of research.
Secondary data are those which are already available in magazines, books, newspapers
and journals. They are those data which are already available. The analyses can be done on the
basis of the data which was used in the past research. Thus these does not reflect correct and
accurate results. The main reasons of discrimination and these are based on the assumptions as
what individual have heard. This results in harassment and discriminating behaviour at work
place.
Disability: People having disability are facing various difficulties like lack of self-esteem.
They have the feeling that they are disturbing other people and they are not fit for the particular
job because they cannot perform the business operations in an effective way. Some of the
employees may be guilty about the disable persons.
Faith: If the employees are having faith or belief in any culture then they require work
day off for the same reason and thus, those workers who are not having belief in all this may feel
that are discriminated at the workplace (Clutterbuck, 2012).

Being the Support Worker, my opinion is that there are many employees whose voice has
to be heard by all the persons at work place and they should be involved in the decision making
process. Thus, all human beings are equal and they should be treated with equality and dignity.
The service users are facing the discrimination at work place as they are not treated
equally and they are differences faced by people according to their cultures. The service users
can be discriminated according to their income level if they are having money then they can take
good treatments and if not then they had to struggle with their life.
The barriers which are faced by users at work place are evaluated as:
Communications Barriers: If there are poor communications at health and social care
department then employees will not be able to execute their working according to the plans thus
effective and timely services will not be provided to the patients. The people will not be valued
at work places thus they will not be able to receive treatments which are required by them in
order to recover from their diseases.
Social Inclusion Barriers: These type of social inclusion barriers occurs at work place
when there are limited facilities which can be used by care and support workers in order to
overcome all the challenging barriers. Example: If the services are located at those geographic
locations where transportation facilities are not easily available then people cannot be benefited
by these services.
1.3 Impact of legislation and policy initiatives on the promotion of equality and diversity
As the policies of companies the rules and regulations and delivery of services I am
working in a team in order to promote equality and diversity. A team consist consist of several
members who are working on same aspects in order to achieve good results. The following
aspects are promoted at work place:
Complaint Procedure: They are available in various formats in order to promote the
needs of various users who are availing their services.
Meetings: All the members are required to participate in various meetings so that they
can know about various changes that are made at the workplace in order to promote equality.

Individual care plans: These are developed in order to promote health and safety of
employees so that they can execute the workings in healthy and safe place. I as a manger is
taking reviews from my workers about the plans in every 2 months.
Maintaining confidentiality: The important and valuable information of all employees
should be kept safely and these should not be discovered to any persons. This can be shared only
when there is urgent need with the permission of owner (Kochan, 2012).
Planned activities: Various types of activities should be developed for employees which
helps them to participate and increase their confidence so that they can become friendly with
others so as to operate there workings in healthy work environment.
Respecting individuals: All the people at workplace should be treated with due respect
and dignity. This helps in developing peace and humanity at workplace in order to execute the
working in planned ways in order to achieve desired results.
Legislation covers equality, diversity and inclusion as it helps person to treat all the
employees of health care in equal aspects and they should not face any type of discrimination.
The law states that each person beliefs and values are given equal respect and law states that
there should be focused on promoting diversity at work place so that employees of different
belief, culture and attitude can work together. This is valuable factor in order to develop positive
environment at work place.
Equality: The equality factors are linked with treating all the people at work places
equally and there should be no discrimination by the care workers in order to provide treatment
to all their employees. This is beneficial in order to develop healthy environment at work places
and the services will be rendered effectively to all patients.
Diversity: This factor is linked with making differentiation among group of people who
are providing services to patients. It states that the differences should be respected in relation to
age, gender, religion, education etc. The power of diversity can be achieved if the differences
among people are valued at work places.
Inclusion: This factor is related with states at which people are being valued, supported
and they are also given respect. It is most focused towards analyzing needs and wants to
customers and according provide them services. The sates of inclusion should be reflected at
organization cultures and practices and relationship are develop in order to support diverse work
force.

TASK 2
2.1 Explain ways to promote equality, diversity and inclusion in policy and practice
As a Support Worker it is my responsibility to promote diversity, equality and inclusion.
This can be achieved by showing dignity and respect to each persons. The personal information
should be secure of all the employees and it should not be disclosed until there is necessity. If the
services are provided to users than it should be in various formats like different languages, audio
visual, large prints etc. all the workers have the freedom to make judgment and give their best
opinions and they should be considered by Support Workers. Emphasis should be laid down in
order to create health work environment in order to increase productivity so that employees fell
that they are being valued and there talents are being used in order to promote equality. The
negative aspects should be ignored because it reflect bad image. The people should not be judged
by applying any assumptions.
Example: All the staff members should involve themselves in training and development
programs in order top make themselves aware about their different role which helps in promoting
equality. This helps in learning about various principles and practices in order to develop
changes. I should consider that all the employees are aware about various complaint procedures
and issues which they feel are challenging in relation to discrimination.
Equality is linked with treating all care workers equally and there should be no
differences this results in developing positive work environment at work places.
Diversity is linked with respecting values of people which are different. Thus there
should be care workers hired who belong to different cultures and beliefs in order to promote
diversity at work places.
Inclusion is linked with providing the benefits of all policies to all the care workers so
they can happily perform the task that have been assigned to them.
2.2 The challenges related to discrimination and exclusion in policy and practice
As a Support Worker my main aim is to remove inequality and promote equality among
at work place this can be achieved by involving all the people who are using services and there
relatives, family members who can support these programs. The present employees are working
on the desired goals that where will see ourselves in the future times and the mission statements
reflects that our main aims are linked with company. There should be focus on creating working
environment which supports equality and removes discrimination. All the members should work

in a team and they should focus on promoting equality by giving them training, guidance in order
to handle discrimination in effective ways and also promote equality (Powell, 2012).
There are various challenging task like supporting all the workers who are not able to
speak for their own if they are facing any issue. It is not easy task to challenge discrimination but
methods should be adopted in order to deal with these situations. To challenge this task I need
policies, programs and procedures in order to handle them effectively. If I analyses all the good
practices than it will be easier for me to handle all these situations. At many time the cause of
discrimination is not intentional by it can be because of ignorance or misunderstanding. The
views of persons cant be changed but steps can be taken to remove discrimination.
While we are challenging on the aspects of discrimination it is vital to gather correct and
accurate information and the person should act in fairly manner and the perspective should be
seen from others view points. This is linked with different cultures and needs. Always try to b e
policies with persons and never accept any kind of discrimination.
Example: If all the workers are treated equally at work place and there is no
discrimination then it results in ensuring equality at work places thus developing positive
environment at work place.
Example: As support workers I have faced many type of discrimination at work place on
the basis of age, gender, religious beliefs, sex etc. and this developed negative impact on workers
and they will not able to perform their operations in effective ways. But after the implementation
of policies at work places like Equality all employees were treated equally and they were
performing their tasks in healthy working environment.
2.3 Explain how to provide information to others
The staff members should be given adequate information about the various effects of
discrimination if they attend equality and diversity and training inclusion. These factors can be
described in appraisal of persons, team meetings and supervisory program. All the employees
should be aware about the policies which they should adopt if they face any sort of
discrimination or finds it operating at any place. The act of discrimination can affect the minds of
persons in both physical and mental ways by causing the following:
Effects of Discrimination: The results of this activity can result in anger, loss of control,
depression, state of isolation, more stressful work environment. Its long time duration effect can

result in There individuals rights have been reduced, they loss motivations, limited access to
various services, More stress can cause mental illness, Limits are put on various opportunities.
The impact of inclusion: This is described in terms of workforce, this term is linked
with the feelings of satisfaction among the employees in relation to activities of firms and
promoting equality at work place. This results in increased in productivity for business and
foundation of strong teams and working in partnerships. In relation to services the needs and
desires of persons who will be using the services should be fulfilled because it results in attaining
inclusion. If people will be able to use various services and getting desired information, helping
them in development of their skills and evaluation of meaningful services. This results in well
being and health and safety aspects of employees, reduced the practices of discrimination and
increased inclusion (Melton, 2014).
Value of Diversity: If there are different group of persons working in an organization it
reflects that all the workers are unique in there own aspects. Their can be some difference in their
skills, knowledge level ability, cultural background, religious beliefs etc. If persons will value all
the aspects which are linked with diversity than they will realize the fact that all persons are
different in their own ways and these variations are good.
Example: As a manger if I want to solve any of the problem that is arising at work place
than I had organize a meetings of different group of persons who can give the right solution for
the problem by applying there skills and knowledge level. This helps in gaining strength into one
particular aspects which can be applied at work place in order to resolve the issue. This will not
only be advantageous for teams and organizations but also for the users who will be availing the
services (Sang, 2012).
The information can be provided to other people at work places by organizing training
and development programs so care workers will know how how they had to perform the
operation that have been assigned to them in effective and planned ways. If all the staff members
attend the training and development activities then it results in enhancing their current
knowledge level and they will develop new and innovative ideas by which they can perform their
business operations.
The plans and policies which are executed at work place are useful in order to carry out
all the working in systematic and planned ways so they will achieve success in their business

operations. All the plans and policies should be followed at work place so that employees will
not be demotivated and they will get all the benefits and will not face any type of discrimination.
The information which are received by support workers are useful for them in order to
execute their assigned task according to the plans so they will achieve success in their working.
2.4 Explain ways to support others to challenge discrimination and exclusion
As the role of the mangers my main responsibilities in relation to exclusion and
discrimination is related with assuring that all the employees had attend training program and are
aware about the plans and the policies which are related with this aspect. If they are ensured that
employees have the relevant information than they will face the situations of discrimination in
effective ways by applying the correct plans and methods. The staff members and service users
should be challenged on various aspect which are related with discrimination and if they rag
ester any complaints than it will be the part of their own responsibilities. The persons who are
using the services should be encouraged in order to make complains is they feel any type of
discrimination with them. If the detailed information are provided to all the service users about
further reference in case of any act of discrimination than they had the feeling that their life is
under control and they had various choices which they can use. Every organization should have
the following aspects in order to make their employees and service users know how to register
complains (Cunningham, 2014).
 Whistle blowing plans and policies
 Procedure to make appeals
 Complaints Procedures
One the complaints are register than it is the duty of mangers to review and monitor the whole
situations of discrimination so that it will not occur again in the future time. Some of the
complaints can result in modifications in the current practices and the policies which are adopted
by them.
Example: I visited an health care department and there I have seen that an employee who was
very shy he was not able to speak about himself he was cheated and discriminated in terms of
services and also monetary values. Thus authorities at work place should ensure that employees
are treated equally at work place.

Example: As a support worker I have seen my colleagues was facing discrimination at
work place so it have encouraged him to raise his voices so he can speak about the
discrimination which are faced by them. There are different type of plans and policies executed
at work places which are useful for support workers so they can easily fight with the
discrimination that have been faced by them and they will not be demotivated and achieve self
confidence in doing the assigned tasks that have been allotted to them.
TASK 3
3.1 Explain how systems and processes can promote equality and inclusion discrimination and
exclusion
The mission statements reflects the commitment of services which are linked with
diversity, equality and inclusion. There are various policies in the written formats which are
linked with those persons who are operating within a particular environment. Policies are acting
as guidelines for the staff members and different visitors to there homes by including various
policies. The plans and policies are framed in relation to legislation. If these systems are
developed in places than it will result in removing discrimination from those places by applying
proper and correct measures. According to various practices which have been followed at the
work place it implies that all the persons should be treated in equal respect and there should be
no discrimination among them. The plans which are related with inclusion and equality are
giving positive information in order to build mutual trust among all employees. There are various
methods adopted in order to have effective monitoring about all the plans, review there progress
and generate reports with what they have analyzed in relation to equality, inclusion and diversity.
Monitoring can be done by using providing questionnaires which can be filled by the persons
who are using the services and their family members. If effective complaining procedures are
developed than it will result in assuring that every person is aware about the plans, employees
are able to raise their voices if they face any type of difficulty. They can report any type of
discrimination which they have noticed at the work place so that they can be easily supported.
All the complains had to be monitored in effective ways and proper solutions should be provided
for the same. As the group member of teams I should share all my responsibilities with the other
employees to make sure that all the discriminatory practices has been removed and adopt proper
measures in order to adopt equality at work place (William, 2016).

3.2 Explain the effectiveness of systems and processes in promoting equality, diversity and
inclusion in own area of responsibility
It is an important aspect to evaluate effectiveness of different systems as it helps me to
reflect on the current plans and practices which are adopted by me, I can easily look at all my
strong and weak points and and make sure that gaps have been addressed correctly. This can be
achieved by conducting reviewing programs, monitor the whole process and evaluate their
effectiveness in promoting equality and removing discrimination from work place. It is very
helpful in gathering different view points of my friends, family members and the persons who
are using the services. The self evaluating methods are useful in building up morale of
employees and motivating them in order to make improvement in work quality and achieve work
effectiveness.
The feedback was taken from customers and these points were analyses which are evaluated as:
 The effectiveness of the current systems and the plans which are used in the process are
helpful in resolving all the issues which are linked with equality and diversity are solved
in effective ways.
 The plans and policies are linked with the current legislation which are evolving in the
economy.
 Are the communication policies effective in handling all the complaints so that they can
be solve in appropriate ways.
 The service providers are successful in providing good and effective services to all the
users who will be availing the services.
 The morale of all the employees are effective or not.
The feedback can be taken from staff members in relation to the difficulties which are
faced by them in their business operations and this is an important task in order to resolve the
issues from the work places and the employees will feel happy in executing the works which
have been assigned thus development of positive and healthy working environment and
providing effective treatment to all patients and it also results in achieving success for business.
If any views or feedback are given by outside parties then it is beneficial for firms as they
can improvements in those areas where they are not able to achieve success in their operations
and this can be achieved by developing plans and policies in order to resolve them.

3.3 Explain ways to achieve improvements to address gaps or shortfalls in systems and
processes
After analyzing and evaluating the workplace the next step is linked with the actions
which needs to be adopted in order to fulfill all the gaps and the shortfalls which have been
noticed in the scheme and the processes. This is useful in producing reports on the basis of all the
finding which I had evaluated. After this I can adopt some action plans in order to develop plans
about the changes which need to be executed.
Detailed study can be done by conducting research about making modifications in the
current plans and design a time scale to know in what time the changes had to be implemented so
that they can produce good results in order to promote equality and remove diversity. All the
members in the team should be alert about their own roles and responsibilities which are linked
with implementations of the plans and the policies (Spencer, 2015).
All the workers should participate in the decision making process so that they can give
their own ideas in order to develop equality so that all the employees will be treated with equal
respect and dignity. They should be aware about their own goals which had to be achieved by
them. The changes imposed were that roles and responsibilities can be assigned to them by
analyzing their strengths so that they can participate in making modifications in the services
which are offered by them. There was plans developed in order to remove discrimination from
work places thus development of healthy and positive environment at work places.
The Improvements that can be brought in the organization in order to provide benefit to
the care workers includes; the structure of all the programs that will be undertaken in the
company should be carefully structured so that the workers are able to derive maximum benefits
from it. They should also receive due respect n the organization as they are also an important part
of the company. The company should always be ready for helping them whenever they need it .
The management should also come up with the policies and practices that are in favor of them .
TASK 4
4.1 Evaluate ethical dilemmas that arise in own area of responsibility while balancing individual
rights and duty of care
When the work is carried out in health and social care context, there are various situations
which are linked with ethical or moral dilemmas. Thus the Mangers should be clear about how
one person is different from other in relation to their skills, knowledge level etc. Thus they are

having their own view points and their morale. When the working is executed in vulnerable
people than it is the responsibility of each individual to secure their rights and duties. If any
course of actions are harming the persons than we had to evaluate there merits and demerits.
It is very important to analyses that environment should protect interest of vulnerable
group. Empowering of persons is linked with making a persons aware about the informed
choices and the decisions which can hinder the quality aspects of their life. This is vital task as it
helps individual to have control on their own life. The workers should be supported in order to
empower them so that they can take their own decisions (Ravazzani, 2016).
Example: Ethical dilemmas are related with choices among two different factors but both of
them and not beneficial in order to solve the problems in planned and ethical ways which are
faced by patients.
Example: Ethical dilemma is defined to be a confusion while formulating choosing
between two choices. Service users have faced variety of dilemma in individual responsibilities
and duty to be performed by them. As a individual there were instances of discrimination which
occurred in the service which is not favoured by the individual but as a responsible person to
accomplish the task such instances have been ignored.
4.2 Evaluate principles of informed choice
The users who are availing the services should make informed choices which are linked
with the type of services they receive and the most appropriate solutions which are linked with
them. They should be treated in those ways which are beneficial for them in order to increase
their will power to choose and they should not undermine their capability. The informed choices
are linked with the factors that all the persons who are using the services are having various
choices and they can participate in the decision making process and give their opinion and their
roles and responsibilities should be shared for the results which have been generated. My main
roles are linked with giving the opinions which are unbiased and correct advice should be given
about the various options which are available and choosing the best among them. This is
valuable for them in making informed decisions which are linked with above information.
The main factors which are related with informed choices are described as:
 The persons who are giving the information should consider differences among all the
individuals.

 All the individuals have the right to make decisions about there business goals which they
had to achieve.
 There is always a mental capacity to retain and process all the valuable information. Thus
it is vital to check the understanding of all the persons.
 Information which are linked with the opinions should be real and they should not be
based on assumptions.
 Persons have freedom for making decisions according to their choices.
4.3 Explain issues of individual capacity may affect informed choice
For the service users contest to become valid the persons who are involved in organizing
the contest should have the capacity to reach at an effective decisions. It must be on voluntary
basis and the decisions should be made on individual perspective and they should not be
pressurized to make decisions on the views which are given by friends, family members or
relatives.
They should have correct information about the aspects which are involved in the
decision making process which includes merits and demerits. The persons should have the
capacity to deal with the contest which implies that they should have information which helps
them to understand the methods of playing these contest and these can be further used in making
informed decisions (Ravazzani, 2016).
There are various reasons which describes why individual are not able to make informed
decisions and choices. This can results in making decisions on behalf of all the service users who
are not involved in the contest. This can be useful if the decisions are made on behalf of best
interest of individuals. The main reasons are linked with their mental state or physical health
related issues. The outcome of this is they are not able to communicate there choices or wish and
there is lack of understanding among them thus they are not able to reach at a proper solution.
Every persons have the right to make the decisions which are related with their choices
and this is right of every individual which cannot be taken from them. If the persons are not able
to reach at an appropriate decisions than they can always take the help from Support Workers in
order to help themselves so that they can reach at a conclusion. If some of the people at the work
place are not able to make decisions than they are called as poor decision makers. If the decisions
are made on the behalf of those persons who are unable to make the decisions than it should be

made in effective ways. These decisions which are made for other persons should not restrict
their rights and the freedom to make informed decisions.
If the care workers are lacking in the areas of making effective decision then they had to
be supported by the staff the areas where they are not able to perform their business operations
effectively then strong and weak points have to be analyses so person can achieve success in
their operations and they will not face any type of difficulty in their business operations.
4.4 Explain strategy to manage risks when balancing individual rights and duty of care in own
area of responsibility
This is linked with assessment of risk factors which helps all the individuals to undertake
all the challenges which are linked with positive risk factors and protecting and safeguarding the
interest of all the employees who are operating at work place.
Positive risk factors are linked with analyzing the positive risks and the advantages which
could be achieved from that. Plans and policies should be developed which reflects the positive
results for all the persons who are using the services (Anderson, 2015). It includes that support
should be taken in order to achieve the best results and minimize the risk which is associated
with the harmful factors. It is an important strategy which is linked with managing all the
difficult situations or circumstances. This can be carried out in the following ways:
 There should be balance between all the risk factors with all advantages which are linked
with various choices and independent factors.
 All the people have the right to make informed choices and decisions.
 All the persons should have support so that they can easily manage all the risk factors.
 They should be mutually accounted for all the decisions and the choices they make.
 People should be informed about different plans and policies.
 Planning policies should be supported to greater extent.
 All the programs should be effectively monitored and review should be taken of all the
situations with the help of team meetings and working in partnerships in order to create
healthy environment.
CONCLUSION
From the above report it can be concluded that equality and diversity is an important
aspect and various measures should be adopted in order to promote equality at work place so as
to create healthy work environment. The major purpose of this is to promote equality related

with opportunity for all and provide a significant chance to every individual to attain their
potential that are free from discrimination and preconception. The principles of informed choices
help individual to make decisions on the basis of their choices. The employees were facing
discrimination at work place thus measures had to be adopted in order to resolve these issues and
development of healthy working environment. Decision making process should be organized so
that employees can share the problems which are faced by them thus development of positive
environment at work place. The risk assessment was completed as the other care workers were
not able to raise their voices against the injustice that was faced by them. Example: The risk was
faced by the care workers are related with the activities of discrimination as they were not
equally treated at health and social care departments. The risk was resolved when the care
workers had raised their voices against the injustice that they were they were not getting equal
benefits. I as a care workers have monitored this when I saw this difference with my eyes and I
motivate them to speak about the injustices that they were facing.

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ONLINE
What is Equality and Diversity 2017. [Online]. Available
through:<http://www.ed.ac.uk/equality-diversity/about/equality-diversity>. [Accessed
on 17th August 2017].