BTEC HNC Business Project: Equality and Diversity at Marks and Spencer

This business project explores the significance of equality and diversity within organizations, emphasizing the importance of treating employees with dignity and value. The project's objectives include analyzing the importance of equality and diversity, identifying methods to mitigate workplace discrimination, and evaluating the benefits of diversity, using Marks and Spencer as a case study. The research employs a qualitative approach, utilizing interpretivism as a research philosophy and an inductive approach for data analysis. Primary data was collected through a survey of 30 Marks and Spencer employees, and thematic analysis was used to interpret the data. The findings highlight the positive impact of diversity on performance, productivity, and customer satisfaction, while also identifying challenges such as communication barriers and the need for diversity management. Recommendations include the effective implementation of rules and a better monitoring system to maintain equality and diversity within the organization.

MANAGING
SUCCESSFUL
BUSINESS
PROJECT

Introduction
■For the each of the organization, it is important to have the maintaining of equality and diversity
in the company as the there are various type of employee are working into the company. The
employee has the belongings to the different caste, colour, nationality and backgrounds. the firm
have the major level of obligations to treat the employees with dignity and value here (Booysen,
Bendl and Pringle, 2018).
■Objectives
 To analyse the importance of the equality and diversity in the firm
 To analysis the ways for maintaining equality and diversity to reduce the workplace
discriminations
 To have the evaluation of the benefits for reducing the workplaces discrimination as Marks and
Spencer.

Gantt Chart

WBS

Research methodology
■ Research type: For this research will focus upon qualitative research type as it is much
easier to conduct a qualitative research
■ Research philosophy: For this research, researcher has used interpretivism research
philosophy as it is a qualitative type of research, so this philosophy will suit the best.
■ Research Approach: For this research, researcher will be using inductive approach as it is
a qualitative type of research so with the help of inductive approach themes for the
collected can be identified easily for answering the research questions (Basias and
Pollalis, 2018).
■ Data Collection: For this research, research has used primary data because usage of
primary data can help the researcher in collecting the new and related information related
to the organization

CONTINUE
■ Sampling: For this research, researcher has used non-probability method and has
selected 30 employees of Marks and Spencer organization in order to participate within
a survey.
■ Data Collection: For this research, researcher has used thematic data analysis method as
it is a qualitative type of research in which non- theoretical data has been collected so
with the help of thematic analysis collected primary data can be analysed in a proper
manner.

Data interpretation
Theme 1 Diversity makes improvement in performance
particular- diversity at workplace can helps in
improving the performance in retail industry
particip
ants
Yes 18
No 5
Not Sure 7
total 30

Theme 2 Increase level of productivity in essential benefit
particular- the most important benefits
of the workplace diversity
participants
Increased level of productivity 19
Organization environment
competitiveness
8
Differentiation from competitors 3
total 30

Theme 3 Positive level of customer satisfaction
particular- diversity make the increase the
customer satisfaction
partic
ipant
Yes 20
No 4
Not Sure 6
total 30

Theme 4 The diversifies workforces have the delivering of equal treatments.
particular- feel any level of discrimination at the
workplace of marks and spencer?
partici
pants
Yes 14
No 12
Not Sure 4
total 30

Theme 5 Yes, need to have the positive interaction
particular- there is the need to have proper and
positive interaction between employee and
manager
partici
pants
Always 18
Sometimes 4
Never 8
total 30

Theme 6 Participation in Diversity
particular- personally feel been the part of the
diversified employees of the firm
participa
nts
Good 14
Bad 10
Neither good nor bad 6
total 30