Workplace Equality and Diversity Research: Royal Mail's Practices

This report presents a research study on equality and diversity within the Royal Mail UK, examining the importance of diversity inclusion, the rights of disabled individuals in recruitment and selection, and ways to promote these rights. The research employs a quantitative methodology, collecting data through questionnaires administered to Royal Mail employees across various levels of the organization. Key findings reveal a general consensus on the significance of diversity and inclusion, with the majority of respondents recognizing its benefits and the effectiveness of existing policies. The study identifies gaps in awareness regarding the rights of disabled people and proposes recommendations, including enhancing employee knowledge about disability rights, providing training on assisting disabled colleagues, fostering a positive attitude towards disabled employees, and ensuring equal opportunities in recruitment and promotion. The conclusion emphasizes the importance of ongoing efforts to involve all employees and provide equal opportunities for growth, ultimately aiming to create a more inclusive and equitable workplace.

Research on Equality and Diversity
in the workplace
Research Outcomes

 Introduction
 Research Findings
 Conclusion
 Recommendation
Table of Content

Research Topic
Diversity Inclusion and promoting the right of disabled in recruitment and selection in the
Royal Mail UK.
Aim
To identify the ways for diversity inclusion and understanding rights of disabled in
recruitment and selection in context of Royal Mail, UK.
Objectives
 To identify importance of diversity inclusion in workplace
 To understand ways to improve diversity inclusion
 To identify rights of disabled people in recruitment and selection
 To understand ways in which rights of disabled can be promoted in recruitment and selection
Research Question
1. What is the importance of diversity inclusion in the workplace?
2. What are the ways to improve diversity inclusion?
3. What are the rights of disabled in recruitment and selection?
4. How rights of disabled can be promoted in recruitment and selection?
INTRODUCTION

Diversity refers to a state in which group of people within an organisation
consist members who are different from each other in terms of their culture, age,
gender, abilities and some other characteristics which differentiate them from
each other. Diversity in organisation refers to including members in workgroup
having distinct characteristics. For success of organisation and for ensuring that
organisation is able to get complete benefit of the diversity it is important that
diversity is valued in organisation. Disability can be defined as a state and
condition which create difficulty for individual to complete certain activity or
interact with the world around them. The research will contextualise Royal Mail
UK. Royal Mail is a British postal service and courier company.

Research Findings

Q1. Do you think diversity is important
and beneficial for Daily Mail UK?
Responses %
 Yes 26 86.67%
 No 3 10%
 Not Sure 1 3.33%
Total 30 100%
Theme1: Importance and Benefits of Diversity

Q2. What do you understand by
Diversity Inclusion?
Responses %
 Allowing everyone to express their
opinion
1 3.33%
 Providing equal opportunity to
every employee
3 10%
 Valuing and respecting everyone in
organisation and workforce
2 6.67%
 All of these 24 80%
 None of these 0
Total 30 100%
Theme2: Understanding of Diversity Inclusion

Theme3: Effectiveness of Policies for Diversity
Inclusion
Q3. Do you think Daily Mail effective
policies for Diversity Inclusion?
Responses %
 Yes 20 66.67%
 No 3 10%
 Not Sure 7 23.33%
Total 30 100%

Q4. What do you think is benefit of
Diversity Inclusion?
Responses %
 Enhanced performance and
productivity
4 13.33%
 Enhanced customer satisfaction 2 6.67%
 Increased Knowledge in
organisation
2 6.67%
 All of these 22 73.33%
 None of these 0
Total 30 100%
Theme4: Benefits of Diversity Inclusion

Do you feel any of the negative
consequence of Diversity Inclusion in
Daily Mail UK?
Responses %
 Yes 5 16.67%
 No 9 30%
 There are both positive and negative
consequences of the diversity
15 50%
 Not Sure 1 3.33%
Total 30 100%
Theme5: Negative consequences of Diversity
Inclusion

Q6. Are you aware with the concept of
disability?
Responses %
 Yes 28 93.33%
 No 2 6.67%
 Not Sure 0 0
Total 30 100%
Theme6: Awareness about Disability

Q7. Are you aware of the rights of
Disabled people regarding
employment?
Responses %
 Yes 10 33.33%
 No 5 16.67%
 Some basic knowledge 15 50%
Total 30 100%
Theme7: Awareness of rights of disabled people

Q8. Do you consider and believe that
disabled people can effectively work
like others?
Responses %
 Yes 4 13.33%
 No 10 33.33%
 Not sure 4 13.33%
 Yes but with special assistance 12 40%
Total 30 100%
Theme8: Effectiveness of disabled people to work
like others
13%
33%
13%
40%
Yes No
Not sure Yes but with special assistance

Q9. Do you think disability is equally
valued in Diversified Workforce at
Daily Mail UK?
Responses %
 Yes 15 50%
 No 6 20%
 Not sure 9 30%
Total 30 100%
Theme9: Value of Diversity in Daily Mail UK

Q10. Do you think Daily Mail has taken
steps to promote rights of disabled?
Responses %
 Yes 13 43.33%
 No 2 6.67%
 Not sure 15 50%
Total 30 100%
Theme10: Steps of Daily Mail regarding promotion
of Diversity

 On the basis of above discussion it can be concluded that diversity inclusion is a state in which
organisations undertake efforts to involve every employee of the organisation and allow equal opportunity
for growth. Diversity is concerned with employing a workforce that involves people of different
characteristics in organisation. disability is a state in which it becomes comparatively more difficult for
person with certain disabilities to complete certain tasks. Later research was undertaken regarding diversity
inclusion and promotion of rights of disabled. To understand and collect data, quantitative research method
was adopted and implemented and data was collected with help of questionnaire. Questionnaire were
responded by employees of Daily Mail and reason behind selecting them as sample was that they are the one
who has best knowledge regarding practices and policies of diversity and diversity inclusion in their
organisation. For the purpose of this different employees from different levels in organisational hierarchy
were selected so that data can be collected from different and varied perspectives of the employees based on
their job role.
CONCLUSION

On the basis of data collected and analysed it can be considered that Daily Mail has employed effective
policies for diversity inclusion and this has been considered by employees and also communicated by them
through their responses of questionnaire. Some of the ways through which Daily Mail can do this are-
 Communicating to and enhancing knowledge of employees regarding rights of disables in relation with
employment
 Company should also train other employees regarding how they can assist and help employees with
disability
 Company should ensure that all employees of the organisation have favourable and positive attitude
towards those employees who are disabled
 Recruiting, Promoting and giving equal opportunity to disable employees is another important step through
which Daily Mail can promote rights of disabled.
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