A Study on Equality and Diversity at the TESCO Workplace: Research

This research project investigates the management of equality and diversity within the workplace, with a specific focus on the British multinational retailer, TESCO. The report begins by outlining the research objectives, questions, and a comprehensive literature review that explores the importance of equality and diversity for organizations like TESCO, the various challenges they face in managing these aspects, and potential strategies to address these issues. The methodology section details the research methods employed, including both primary and secondary research approaches, while considering associated costs, ethical considerations, and data analysis tools. The findings are then communicated, followed by an evaluation of the research methods' effectiveness in meeting the objectives and a discussion of alternative methodologies. The report concludes with a reflection on the key insights and recommendations derived from the study. The research emphasizes the significance of equality and diversity in fostering a productive and inclusive work environment, especially for large, globalized companies like TESCO.

Research project

Contents
TITLE: - Equality and diversity at workplace.................................................................................3
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1, State research objective, questions and literature review.................................................3
Literature review....................................................................................................................5
The importance of managing equality and diversity for an organisation like TESCO..........5
The various issues that an enterprise faces in managing equality and diversity at workplace6
Different strategies that could be adopt by TESCO to deal with the issues of managing
equality at workplace..............................................................................................................6
P2. Explain about research methods and secondary investigation.........................................7
TASK 2..........................................................................................................................................10
P3. Conduct primary and secondary research while considering cost, assess and ethical issues
..............................................................................................................................................10
P4. Apply appropriate tool to research findings...................................................................11
TASK 3..........................................................................................................................................20
P5. communicate outcome of research.................................................................................20
TASK 4..........................................................................................................................................21
P6 Effectiveness of research methods in meeting objectives...............................................21
P7. Alternative research methodology.................................................................................21
CONCLUSION..............................................................................................................................21
REFERENCES..............................................................................................................................23

TITLE: - Equality and diversity at workplace.
INTRODUCTION
Equality and diversity can be referring to as the process of promoting equality in term of
opportunity for all and with the help of diversity giving each individual a chance to show their
potentials to achieve something, by remaining free from any kind of prejudice and
discrimination. For promoting this within an organisation a number of Acts are also being
formulated by the government or corporate authorities for avoiding any kind of bias behaviour,
discrimination and exploitation of people at the workplace (Barak, 2016). The equality and
diversity plays a significant role within an organisation as by developing of a workforce belong
to different background and having several other skills or capability it become easier for a brand
to deal with the changes that are regularly getting anticipated within the marketplace. Hence to
determine further about equality and diversity this project has been conducted which is based on
TESCO a well-known retailer. This report contain aims and objectives over which the
investigation depends, secondary study in the form of literature review, methodology for
providing an idea regarding set of methods used for performing study. In addition to this it also
involves the primary data collection, its interpretation, findings and then reflection over the
methods.
TASK 1
P1, State research objective, questions and literature review
Overview of topic
Equality at workplace is defined as a culture or behaviour maintained within an
organisation where each individual working their get equal chance to perform work or show their
capabilities. They are being judged over their skills despite of background, culture, skills, gender
or age group to which they belong. On the other hand, diversity mainly refers to the
organisational setting where its workforce includes people that are from varying religion,
education, cultural background, ethnicity etc. Both terms form up an essential part within an
organisation by managing a competent workforce that help in achieving the competitive edge
(Wilson, 2014). The retail industry is considering to be one of the competitive sector among
other where changes on regular basis get anticipated to deal with a cut throat competition in
order to achieve maximum market share. So in order to remain competitive an organisation must

focuses toward managing equality and diversity at workplace so that it can develop a workforce
that are expertise in different skills and at the same time have different knowledge which
combinedly help in enhancing the level of performance that leads to maximum customer reach.
Hence to study further about the ways through which equality and diversity can be maintained
this study is conducted. This study put emphases on TESCO which is a British multination
retailer that offer groceries as well as general merchandise throughout the world and due to its
presence at global level it maintains a diversified workforce which support in getting better
information regarding this investigation.
Background of the study
The equality and diversity play a significant role within an organisation by keeping
employees motivated and delegated toward their work. Addition to this it also supports an
organisation to improve its performance at marketplace by regularly brings changes. For further
investigating about this current research is conducted over “ways of managing equality and
diversity”, by considering TESCO (Ravazzani, 2016). This company is a large British
multinational groceries and general merchandise retailer which operates its business throughout
the world. It maintains its presence world-wide where it operates approx. 3400 stores and also
maintain its online presence which make it capable of catering the customers belongs to different
geographical background. As it maintains its business in several different countries TESCO
maintains a diversified workforce that support them in understanding the consumer behaviour
and buying pattern of particular place by recruiting people from that area.
Aim: -
“To study the ways of managing equality and diversity at workplace. A case study on
Tesco”
Objectives
 To study the importance of managing equality and diversity for an organisation like
TESCO.
 To study the various issues that an enterprise faces in managing equality and diversity at
workplace.
 To determine different strategies that could be adopt by TESCO to deal with the issues of
managing equality at workplace.
Research questions

 What is the importance of managing equality and diversity for an organisation like
TESCO?
 Which are the various issues that an enterprise faces in managing equality and diversity at
workplace?
 What are the different strategies that could be adopt by TESCO to deal with the issues of
managing equality at workplace?
Literature review
Literature review is defined as that part of an investigation which focuses toward
reviewing the already available data or previously performed investigation so that an
understanding can be developed regarding the study which is going to be conducted. Other then
this it also helps in getting an idea regarding nature of study, for considering it as a base to
proceed the investigation further.
The importance of managing equality and diversity for an organisation like TESCO.
Fine-Davis, M. and Faas, D., 2014 stated that equality and diversity within an organisation
means a lot of things as it mainly includes respecting staff members equally without considering
their personal characteristics such as gender, age, race, experience cultural background, sex
orientation and many more. An organisations’ internal culture when embedded with equality and
diversity as their core practices then it likely to boost up the business’s chance of getting succeed
at marketplace. This is so because hiring people from all kind of background help it in widening
the scope for range of skills or new ideas within the workplace which in turn leads to brings
improvement within current working. In relevance of selected firm, they are well aware about
their rules, regulations, policy which are being adopted by them at all aspects. Moreover, it is
also seen that they need to as they are operated globally, they have been into regulating this
policy of equality & diversity with proper considerations which assist them in hiring recruiting
candidates or applicants around the globe. In reference of chosen entity they follow inclusion &
diversity policy as they treat people accordingly in better way. Further, they are focused towards
establishing of inclusive workplace as they help in achieving of organisational goals in
appropriate way. For example- they have five colleague networks which are The Armed Forces
at Tesco, Bame Black Asian & Minority Ethnic), Disability at Tesco, LGBTQ+ & Women at
Tesco.
Selected entity follow same policy of equality & diversity at workplace and are rigid on
these policies. Furthermore, they have single standard across globe. For example- comparing it

with Morrisons they have been following equality act with strict rules. But in focus on Gender
Pay Gap company was accused in U.S for low paying low wages because of gender. Indicators
for effectiveness of implementation of equality & diversity policy are review data policies,
feedback from survey results, HR reports based on diversity, demographic make-up of
employees etc.
There are number of benefit that TESCO will get while complying with the equality and
diversity at workplace. These are mentioned below:
 Better understanding of consumers: - In order to offer the product or services globally
an organisation have to generate a basic understanding regarding the consumer’s
behaviour so that product can be deliver to them as per their preferences. As TESCO
operates at global level so with the help of managing a diversified workforce belongs to
different cultural background it become easier to get a understanding regarding consumer
behaviour and things they want.
 Increase employee’s satisfaction: - By providing a culture where employees get equal
chance to perform work without any kind of discrimination, then such environment
brings more satisfaction in their work. With the help of maintaining the equality and
diversity at workplace, TESCO would be able to increase the employee’s satisfaction
toward their job which in turn support them in performing well.
The various issues that an enterprise faces in managing equality and diversity at workplace
As per the view point of Sharma, A., 2016 , equality and diversity is considering to be a
most effective and beneficial approach for a company. But the diversity not only involve the
manner ion which people perceive themselves rather it focuses toward how they perceive one
another as it directly affects their interaction. Therefore, in order to work over a wide assortment
of employees to function appropriately for an organisation, human resources professionals of
TESCO are required to deal with the issues effectively that restrict them to manage equality and
diversity at workplace. The number of issues that TESCO may face while managing equality and
diversity are mentioned below:
 Communication: - In order to get succeed within the diversity program an organisation is
required to firstly overcome with the barriers such as perpetual, cultural and language
barrier. Ineffective communication is the main cause behind increasing confusion among
employees which in turn also reduce their morale and leads to lack of team work. So, lack

of clarity in communication may become a major challenge for TESCO to integrate
equality and diversity at workplace.
 Resistance to change: - There are sometimes the employees who refuses to accept the
changes that within the organisational culture or setting which restrict management to
brings improvement and promote equality and diversity at workplace. As a result of
which the changes are not much remain easier to brings within the organisation and at the
same time the mentality of employees to not get adjust with new changes restrict the
improvement.
Different strategies that could be adopt by TESCO to deal with the issues of managing equality
at workplace
As per the view point of Davis, P.J., Frolova, Y. and Callahan, W., 2016, there are number of
challenges that an organisation has to face while implementing equality and diversity at
workplace which restrict them to brings changes in current practices. Therefore, in order to deal
with these issues, the managers of TESCO must work over certain strategies that help them in
dealing with these challenges. These strategies mainly include,
 Inclusion training: - It is about providing training to people belongs to different
background with an aim to make them able to work bitterly with others having different
ability, background, rational etc. By adopting this strategy, the TESCO would be able to
develop a culture of coordination among employees while avoiding the ways to combat
with the risk of harassment and discrimination.
 Free flow of communication: - Another strategy that TESCO can adopt in order to deal
with the issues of managing equality and diversity is that it must focuses toward
implementing free flow of communication throughout the organisation. This will help in
allowing the people to directly interact with the higher management and present them
with issues they are facing so that corrective actions can be taken in order to avoid
discrimination and represent equality at workplace.
P2. Explain about research methods and secondary investigation
Research methodology is considered as that part of an organisation which provide a basic
information as well as justification regarding the several methods, tools, approaches, strategies
etc. are used by investigator in order to perform investigation (Tuohy and et.al., 2013). This
support researcher in directing the investigation effectively by evaluating the method available

and choose the most suitable one. The type and methods used for the current investigation of
equality and diversity is mentioned below:
Research design: - The design with an investigation holds a crucial place within a study
as final outcome of investigation based on this. It decides the overall presentation of the study
and at the same time direct the manner in which it is to be presented (Taherdoost, H., 2016).
There are mainly three type of research design such as exploratory, experimental and descriptive.
All these are important but for this study descriptive research design is more suitable as it
support in performing a proper identification and providing a better explanation of investigation.
Research philosophy- The Interpretivism and positivism are considering to be two main
approaches used within research. For performing current study interpretivism philosophy will be
take into consideration as it helps in analysing the view point of several people effectively that
hep in providing better understanding from the available information (Walliman, 2017). Hence it
helps in reflecting different aspect of study which make investigation more effective.
Type of investigation: - For the effective execution of study effectively it is important for
the researcher to choose type of investigation effectively i.e. either qualitative or quantitative.
For performing this investigation effectively quantitative mean of investigation is taken into
consideration as it helps in explaining the gathered information in more effective manner by
providing accuracy of information in the form of numerical facts and figures (Mackey and Gass,
2015).
Research approach: In order to analyse the gathered information effectively the
investigator have to use research approach in accordance with the type of investigation (Kumar,
2019). The inductive and deductive are two main approaches used for performing an
investigation and to conduct this study deductive approach will be used which help in analysing
the numerical facts and figures that are gathered with the help of quantitative study.
Research strategy- In order to perform a study effectively researcher has to adopt a right
strategy which help them in collecting information effectively. For performing the study
effectively there are number of strategies that are mainly used by the researcher such as survey,
case study, questionnaire, interview, survey etc. In order to perform the investigation effectively
the investigator make use of questionnaire as a strategy to perform this investigation (Omland
and Thapa, 2017). The questionnaire prepared for this study is mentioned below:
Questionnaire

Q1. Do you have an idea regarding the management of equality and diversity at workplace?
a) Yes
b) No
Q2. Do your think that equality and diversity within the organisation support in retaining
employees for longer?
a) Agree
b) Disagree
Q3 Why equality and diversity within an organisation is consider to be important for achieving
competitive edge?
a) Generate diverse ideas
b) Bring creativity in work
c) Integrate knowledge and skills
Q4 As per your view point, what are several benefits that TESCO get by promoting the equality
and diversity within their organisation?
a) Higher employee morale
b) Good reputation
c) Regular flow of innovation
Q5 What are different forces that attract an organisation to develop a culture of equality and
managing diversity within it workforce?
a) Better understanding of consumer
b) Eliminate language barrier
c) Satisfied employees
Q6 What are several different ways through which TESCO can maintain the equality and
diversity at workplace more effectively?
a) Inclusion training
b) Assigning team work
c) Providing equal opportunity
Q7 Among the following, which is the biggest challenge that TESCO may face while
implementing the equality and diversity among its employees?
a) Ineffective Communication
b) Lack of acceptance and respect

c) Ethnic and cultural differences
Q8 As per your perception, why the inclusive training is considered to be most beneficial for
TESCO in promoting equality and diversity within organisation?
a) Understanding of value
b) Promote team work
c) Employees get adjusted to workplace culture
Q9 In what manner, management of equality and diversity will help TESCO in performing its
international business successfully?
a) Decoding consumer behaviour
b) Implementing changes smoothly
c) Better understanding of new market
Q10 What are several strategies that TESCO can adopt in order to deal with the challenges that
it faces while implementing equality and diversity among its employees?
a) Training and development
b) Forming diversified team
c) Free flow of communication
Data collection- It is defined as the number of sources for collecting information which
are used to conduct the study effectively such as primary and secondary data collection sources.
For performing the current investigation both primary as well as secondary sources will be taken
into consideration. The primary investigation helps in collecting fresh and new information over
the study area which is gathered with the help of questionnaire. On the other hand, secondary
information is one which support in collecting the information which is already available over
the current area of study which can be used to for developing basic understanding over topic
(Wiek and Lang, 2016). The secondary information will be gathered with the help of online
sources such as books, journals, articles etc. The main reason of choosing both the methods is
that secondary study support in getting an understanding regarding the nature of study so by
considering it as a base further study can be proceed with primary investigation to ensure best
possible outcome.

TASK 2
P3. Conduct primary and secondary research while considering cost, assess and ethical issues
Sampling- It is all about choosing the group of people that are mainly selected in order to
gather information regarding a particular study. This selection is mainly performed either using
probabilistic or non-probabilistic method. For the current study random sampling is used to
select respondents under probabilistic methods where sample size is 40 employees. The main
reason behind selecting the probabilistic sampling is that it helps in eliminating the chances of
bias behaviour while selecting respondents by providing equal chance of being selected.
Reliability and validity of study- For maintaining the validity and reliability within an
investigation the primary information is gathered using questionnaire. This is so because it help
in ensuring that the most reliable as well as authenticated data can be gathered directly with the
support of respondents which further help in maintaining the validity of information as direct
information is collected within any sort of modification from the people who have idea regarding
this areas of study.
Cost, access and ethical issue- For performing an investigation, researcher require fund
in order to arrange resources as well as getting access to several studies for collecting secondary
information. But in order to ensure the successful execution of study, researcher is required to
follow certain ethical principles so that the validity of study can be assured to the readers. There
are number of ethical principles which an investigator is required to follow while conducting a
study such as informed consent, confidentiality, anonymity etc.
P4. Apply appropriate tool to research findings
Frequency table
Q1. Do you have an idea regarding the management of equality and diversity
at workplace?
Frequency
a) Yes 36
b) No 4
Q2. Do your think that equality and diversity within the organisation support
in retaining employees for longer?
Frequency
a) Agree 32
b) Disagree 8

Q3 Why equality and diversity within an organisation is consider to be
important for achieving competitive edge?
Frequency
a) Generate diverse ideas 8
b) Bring creativity in work 12
c) Integrate knowledge and skills 20
Q4 As per your view point, what are several benefits that TESCO get by
promoting the equality and diversity within their organisation?
Frequency
a) Higher employee morale 13
b) Good reputation 12
c) Regular flow of innovation 15
Q5 What are different forces that attract an organisation to develop a culture
of equality and managing diversity within it workforce?
Frequency
a) Better understanding of consumer 20
b) Eliminate language barrier 10
c) Satisfied employees 10
Q6 What are several different ways through which TESCO can maintain the
equality and diversity at workplace more effectively?
Frequency
a) Inclusion training 20
b) Assigning team work 8
c) Providing equal opportunity 12
Q7 Among the following, which is the biggest challenge that TESCO may
face while implementing the equality and diversity among its employees?
Frequency
a) Ineffective Communication 12
b) Lack of acceptance and respect 15
c) Ethnic and cultural differences 13
Q8 As per your perception, why the inclusive training is considered to be
most beneficial for TESCO in promoting equality and diversity within
organisation?
Frequency
a) Understanding of value 12
b) Promote team work 10
c) Employees get adjusted to workplace culture 18