The Role of ERP and AIS in Modern Healthcare Management

This report explores the application of Enterprise Resource Planning (ERP) and Accounting Information Systems (AIS) in healthcare business processes, focusing on how these technologies enhance efficiency, reduce operational costs, and improve patient care. It discusses the benefits of ERP, such as streamlining healthcare processes, providing secure remote data access, and enhancing automation, alongside the functionalities of AIS, including data management, financial reporting, and performance monitoring. The report also addresses crucial aspects of software and vendor selection, emphasizing the importance of aligning technology with company goals, managing budgets, and assessing vendor capabilities. Furthermore, it identifies potential risks associated with ERP implementation, such as software maintenance, data security, and the need for proper training, and suggests mitigation strategies including regular software updates, administrative management, and continuous monitoring. The integration of these systems aims to improve communication, reduce medical errors, and ensure better resource management within healthcare organizations.

Contents
Health Business Process..............................................................................................................................2
Developing health business Requirement...................................................................................................2
ERP features and functions in healthcare................................................................................................3
Benefits ERP can bring to healthcare.......................................................................................................3
ERP Management Hierarchy....................................................................................................................4
AIS in healthcare......................................................................................................................................4
AIS features and Benefits........................................................................................................................5
Software and vendor selection....................................................................................................................5
ERP Vendor selection process..............................................................................................................6
Technologies provided by ERP software vendor..................................................................................6
Company goals and objectives............................................................................................................6
Technology requirements....................................................................................................................6
Budget Management...........................................................................................................................6
ERP software selection............................................................................................................................7
Preliminary software research.............................................................................................................7
ERP Software features.........................................................................................................................7
Technology improves Healthcare efficiency...............................................................................................7
Monitoring...........................................................................................................................................8
Different Apps......................................................................................................................................8
Maintaining Records............................................................................................................................8
Communication between doctor and Patients....................................................................................8
No medical errors with best technology..............................................................................................8
ERP Risks......................................................................................................................................................9
Software maintenance............................................................................................................................9
Data Security...........................................................................................................................................9
Proper Training........................................................................................................................................9
Administrative Control............................................................................................................................9
Continuous Monitoring.........................................................................................................................10
Reducing the threat...................................................................................................................................10
Proper software Updates.......................................................................................................................10
Proper Administrative Management.....................................................................................................10

Induction Program & Training...............................................................................................................10
References.................................................................................................................................................11

Introduction
With the tremendous growth in the population across the global world the health is a very critical and
challenging feature to maintain, “ Health is Wealth “ is a very important proverb all of us know ,now
with the implementation of many modern surgery tools and the medicines it is possible to maintain the
good health also there are number of methods that enhance its productivity and development .Many
healthcare organization using many different technology to provide the best health care facilities
through the world.
Health Business Process
With the growth in demands and to meet the basic necessities of the health standard the two factors
plays a very vital role in that scenario they are Enterprise Resource Planning and Accounting
information system. Many super specialty hospitals such as Vedanta Fortis ,Apollo Max etc. has
developed a well maintained infrastructure for that they are continuously improving their healthcare
services across the country by implementing the various IT(Information Technology ) methods. The main
motto of this is to sort out how ERP (Enterprise Resource Planning) systems are implemented in the
healthcare systems to provide best facility in the super specialty hospitals. With the implementation of
ERP system in Healthcare organization a lot of changes takes place in all the domain especially such as
surgical department ,Finance & Hr. Department many surgical machines are used with best
SCADA(Supervisory Control and Data Acquisition) and similarly many dashboard and HR dashboard tools
have been to achieve the objectives.
By ERP better initiatives can be achieved in providing better health facility to patients, strategic planning
for all departments of the hospital. AIS (Accounting Information System) includes the collection of the
various records and reports and activities of the healthcare organizations Many Organization try to
implement better AIS systems so that they can provide timely report to the patients as well as reporting
information to the medical staff it also includes collecting the data from the central database and
managing it so that effective decision can be implemented by the decision makers for achieving the
smooth and hierarchical work. Almost all healthcare organization are working in a solution as well as
business oriented method to adopt the best business process management AIS enhances business
hierarchy by providing and maintaining the high delivering quality and best solution ti financial
institutions.
Developing health business Requirement

For the best growth of the health organization the board of directors and the CEO are continuously
implementing and making the changes in the both AIS(Accounting Information system ) and ERP .The
AIS includes the improvement of the features such as Health business Plan, Health Reform, Medicare
and business management. Similarly since the past twenty years ERP has provided the best outcomes in
the many healthcare organization with the help of ERP the overall operations are improved as well as
profitability enhancement and productivity such as reducing the labor cost and providing the best
communication and the information flow among the various departments.
ERP features and functions in healthcare
ERP system provides the comprehensive decision for the healthcare industry and assists healthcare
department to take care of the patients , make their medical practices more effective and makes the life
of doctor, working staff as well of the patients.
ERP manages the database effectively and provides all the necessary information for the
doctor ,patients and working staff such as appointment scheduling ,system records time and date
similarly financial departments also develop and enhances their financial discipline for the budget,
doctors and patients meeting can be scheduled according to the business calendar ,patient billing
system also improves a lot.
The front desk management is a special program module that helps in the administrative control and the
management such as the medical test, doctor and patient scheduled appointment and many other
things in the hospital department also reporting tool is a tool that helps to pull all the reports within the
system and thus providing the best management features. Online information dashboard is online tool
that provides the best hospital information for the patients.
Engineering management system provides the rotational checking of the various surgical equipment’s
and maintaining them to provide the best medical facility
Benefits ERP can bring to healthcare
There are the many benefits of using the ERP in health Department such as it helps to attain the
competitive growth and development as well as streamlining healthcare process, it provides the
patients with more secure remote access to its data with the help of various tools ,reduced the
operational costs and enhances the automation features for the best productivity and growth. ERP
systems are manufactured by Eli next group and provides the best clinical and business tools that
provides the board of directors and managers as well as Team lead of different department team to
monitor and manage their team performance.

ERP Management Hierarchy
Thus ERP is central repository for the management of Front desk, Human resource management,
supplier management, inventory management, operation management and the financial management.
Thus ERP provides the best communication between the different departments within a business
organization it also enables the employees to work better thus increasing the productivity. ERP is
providing the medical industry to manage its resources better it keep tracks of the patient payment details
such as supplies and services it also manages the administrative department and helps to make the work
easier of nurse and doctor. With the help of the ERP the data is centralized and can be monitored
effectively.
AIS in healthcare
AIS (Accounting Information system ) is a hierarchy that uses to manage ,collects and stores the data it
also includes the backup of the data of organization through various backup tool for future use. So AIS
(Accounting Information System) is designed to fulfil the user daily necessities and basics demand.
Information management systems in healthcare has been innovated and developed a lot during the last
twenty years and this growing range of capabilities have enabled the use of system throughout the
healthcare industry. AIS in the healthcare department is necessary for the policy
development ,research ,education ,training ,service delivery and the financing AIS in healthcare enables
to bring all the relevant partners together for understanding the user needs and demands to increase
the quality of work, increased efficiency and the clients satisfaction.
AIS also focused on the basics two factors obtaining a new information system and improving the
development process. Obtaining the new information system can be obtained by outsourcing and

purchasing prewritten software. However, in order to resolve the issues certain AIS implementation,
monitoring review standards are needed to be followed by the project manager and project team
members. After analyzing the details of AIS requirements a set of recommendations and ethical
considerations those should also be adopted by the project manager are also elaborated in this
proposed.
AIS features and Benefits
Accounting Information system fetch all the information related with managing data and processing
financial data .Monitoring and performance management team are deployed to manage and monitor
those data and build the statics of any organization according that. The main features of AIS are Cost
saving, transparency, best performance management graph, Enhanced Productivity by maintaining best
relations with the clients and customers, Tax Compliance and security.
AIS system are faster and best because of best used hardware and software such as scanner and OVO
also the used hardware and software available are cheaper and user friendly thus makes the whole
system affordable as user does not have to go through with the stack of files . Various methods and
technique are available through monitoring with AIS, basic information such as details and attributes of
the employees , project lead ,employee and project manager as well as of the consumers. AIS software
does more of the work thus reduces the manpower costs it can also do billings, budgeting and payroll it
also has the information of internal and external users. AIS system is simple and synchronized in data
processing and management
Software and vendor selection
A vendor is the party that ensures the best delivery of the services in the proper time with best and
enhanced features the vendors can be communicated by raising the contract agreement or by trade
magazine or through another reference resource. The vendors also uses the SDLC phase for the best
productivity and the management. SDLC procedure includes the development, requirement, analysis
and design , testing and evolution. ERP is a valuable software tool for any healthcare organization for
managing activities including planning, research, development and purchasing and supply chain
management.
There are many factors that are to be kept in mind while selecting the vendor such as How is vendor
reputation weather vendor has changed organization n recent year what are the vendor most recent
products and weather the vendor is experienced or not. There are the some important factors which are
crucial for ERP vendor evaluation these are planning of the process, requirements in the projects,
vendor analysis & earlier experience, Demonstration analysis, implementation and financial analysis

ERP Vendor selection process
The ERP selection factor includes the following factors identifying the vendor, vendor interview process,
developing and maintaining the decision criteria table, designing and the demonstration methods the vendor
product specification and evaluation procedure, identifying the vendor capabilities and the potentials. There
are number of Questions that can be asked to the ERP vendor during aligning such as. What are the
previous organizations in which they have worked, what are the brief history of their product, what new
innovated technology they are using in their software, when they performed the software up gradation
and patches up gradation, ERP pricing structure
Technologies provided by ERP software vendor
The number of factors are also to be checked for the good vendor such as whether the system
can fulfil the daily technical necessities of the organization or not, also the solution is scalable or
not to meet the demand of the growing user or not. The board of directors and CEO should organize
the meeting to check whether the vendor can isolate the current challenges faced by their organization
if possible they should also tell the vendor to demonstrate his innovative skills in the brief plan. After the
demonstration of skills by the vendor it is also mandatory to ask them what induction training they are
going to provide the member of your organization for the synchronized and smooth running of the ERP
There are also the number of points that should consider by board of directors and SEO of the
organization before aligning the Vendor such as
Company goals and objectives
The board of directors also have to analyze whether the new vendor is compatible to their company’s
goal or not they also have to analyze whether they can bring their products to the market faster, can
they double their business with the resources they have
Technology requirements
This is very critical and the challenging feature to maintain for the best development of their
organization products with the best features and innovated technology must be used in their software
according to the changing trend. It is most important to understand the vendor technology so that it
can be implemented in best hierarchy according to your strategically planning.
Budget Management
It is one of the most important thing to consider before deploying the particular vendor a higher
price system to be developed for the organization.

ERP software selection
The following factors are to be kept in the mind while evaluating the ERP factor Calculate the current
business operations and check the compatibility of the solution according it. Check with senior staff who
can motivate and encourage the employees for the implementation.
Preliminary software research
A detailed preliminary research is necessary for obtaining the best results these information can be
achieved with the software vendors and through ERP software consultants to know which software
version are best compatible according to their infra. The information achieved from gathering and
research help you to determine which software is compatible.
ERP Software features
Many organizations using the best software feature to maintain the best logistics and inventory to
improve the efficiency of their organizations. Also it is necessary to know which software can be used to
simplify the best customer service needs, several ERP software can analyze the client data to make
marketing and sales department better. Best ERP also helps to manage the daily tasks of the
management departments such as employee’s access policies, timesheets, payroll and procedure to
enhance their efficiency. Software also should be mobile compatible. So that the tools and other
dashboard can be accessed from outside the office intranet. ERP software can fetch everything that’s
pursuing in the different domains of the organizations with less manpower so evaluate the capabilities
and cost of the ERP software according that to benefit the organization financially, it must also to be
ensure that vendors also provide the maintenance of software tool to work it properly.
ERP software performance are calculated by the Tech Evaluation Scorecards the best qualities of ERP
software are supporting user needs, improvement in internal process and flexibility also the
implementation of ERP software in phases helps to improve the management operations without
having any impact in business of organization. It is also to be ensured how the vendors isolate the issues
related with the malfunctions and service hindrance
ERP software is a very good tool for any organization for enhancing its efficiency they help to manage
the different domains in the department such as planning ,research ,development ,sales and marketing
with considering all these scenario the different domain lead should organize the training of their
employees with vendor technical specialist to maximize the effectiveness. Also a hardware maintaining
pact is necessary with vendor for checking the quality of the hardware and the software
Technology improves Healthcare efficiency

There are many ways in which technology improves the business efficiency of the healthcare industry
such a providing the best X-ray machines ,MRI scanners ,CT scanners thus providing the foundations of
bigger ,better equipment to the industry. Doctors are using the latest technology to cure the patients
and also diagnosing the cause of the disease so the future remedy can be taken for its prevention. Here
are a few ways in which technology is improving the healthcare organization
Monitoring
Various monitoring tools have been introduced in the healthcare industry thus they reduces the patients
visit to the doctor a report suggests that approx. 3,5 million across the world are using the remote
monitoring tools in the minor cases, many other vital reports such as pacemaker performance can be
directly fetched from that monitoring tools and can be send to the doctors . Many wearable monitoring
device provides the best innovative features in monitoring method
Different Apps
Many best smartphones APP are developed by leading healthcare organization have their apps to
maintain the best communication between the patients and nursing staff and doctors. Thus it provides
the patient to reach doctor at any time Apps such as M health app help in locating the nearest
pharmacy, hospital and clinic and app such as Tissue analytics which provides monitoring of the wounds
by making you to take the photograph of that wound and sent it to doctor for the analysis.
Maintaining Records
With the rise of technology in the healthcare organization many maintaining records system
has been developed for achieving the best effectiveness such as EHRs also called as digital
patient chart they can reduced the number of visits between the patient and doctor because
they provide the real time scenario of patient to doctor .
Communication between doctor and Patients.
With the availability of the best technology such as best websites which can used chat boxes and instant
messengers to communicate between the doctor and patients thus better ability of communication is
necessary for keeping the patient away from anxiety .
No medical errors with best technology

With the best technology available it is easier to give medical prescription the internet plays a vital role
by providing many websites by which can patient diagnose his illness symptoms before visiting the
doctor. With earlier diagnosing from this technology it helps in preventing and treatment of the harmful
conditions.
ERP Risks
To avoid the risks and the threat maintenance team should check on it’s hardware and software policies
on daily basics. There are number of factors that are in ERP risks.
Software maintenance
Outdated software should not be used because older version software will cause the service hindrance
to avoid this the software should be updated with time to time similarly the hardware firmware should
be upgraded time to time for synchronized work. Similarly many vulnerability scanner tools are
developed to check the vulnerability of the hardware and the software.
Data Security
Data security is a very crucial thing that is necessary to maintain data can be breached through accident
disclosure of the confidential information by the hackers or by any staff member in order to maintain
this the various security standard are set by the organizations .Many organization recruit IT specialist to
prevent hacking and many firewall security is done by security team to protect the data
Proper Training
It is a very vital factor for the pursuing of the synchronized and smooth work. The board of director
should ensure that all their staff and employee should get the proper training for the implemented ERP
software for better efficiency in their work.
Administrative Control
It department must have to ensure that administrative access should be given to proper individuals to
make the work more centralized so proper admin team must be align for providing the access rights and
the permission to the appropriate employ for the data security.

Continuous Monitoring
Monitoring is one of the important feature because it is centralized repository for managing the
daily activities of the employees as well as of the patients. Advantage of continuous monitoring and
transaction as well as of daily incidents makes the organization work in better enhanced way.
Reducing the threat
There are many ways for reducing those threat such as
Proper software Updates
The software as well as the hardware firmware needs to be upgraded from time to time by coordinating
with the supplier vendor the maintenance should be deployed for the weekly monitoring and testing of
the hardware and the software .SLA(Service Level Agreement) should be maintained between the
organization and the vendor to track the record of the services provided by the vendor. The project lead
must also ensure that their organization are not using any outdated software because older software are
not compatible with the new version product.
Proper Administrative Management
Admin team should be deployed to check the user right and access permission for the data .Users
according to their designation can get the access right of the data i.e. trainee individual should not get
the read ,write as well as executable permission for the private data he must have read only rights in
that scenario. Similarly the password policies should be made of account lock if a user enters wrong
credential his account gets locked and can be only troubles hooted by the technical team or admin team
member only. Similarly the analysis of the logs should be done by project admin team. Encryption as
well as the decryption of the data should be maintained for the proper security. For the firewall security
the security team should be deployed for its monitoring.
Induction Program & Training
Proper induction training must be provided to all the employee and staff member for the best output It
must be ensure that technical person should be provided by the vendor for staff so that they can blend
according to the software and hardware. SIEM tool should be deployed for checking the data theft as
well as monitoring the incidents within the organization. Also anti hacking training should be provided to
the IT staff to ensure that no suspected user can login into their firewall. Compliance training also should
be given to the employee for the prevention of the organization data .Next generation Firewall system
have to be implemented in the infra for the better monitoring and the vigilance.

References
Blog [Online] https://it.toolbox.com/blogs/erpdesk/how-erp-is-helping-the-healthcare-industry-
011216 [Accessed 6 May 2018]
Blog [Online] https://www.researchgate.net/figure/ERP-integration-in-a-healthcare-
organisation_fig2_278303340 [Accessed 6 May 2018]
Blog [Online] https://www.elinext.com/erp/healthcare/ [Accessed 6 May 2018]
Blog [Online] http://www.ipps.by/En/ProjectsDetails?kind=9 [Accessed 6 May 2018]
Blog [Online] https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4756055/ [Accessed 6 May 2018]
Blog [Online] https://www.bryantstratton.edu/continuing-education/healthcare/resources/
information-systems [Accessed 6 May 2018]
Blog [Online] http://www.erpsoftwareblog.com/2009/11/5-steps-to-a-successful-
implementation-of-your-new-accounting-system/ Accessed 6 May 2018]
Blog [Online] https://aishealthdata.com/dhp [Accessed 6 May 2018]
Blog [Online] http://www.yourarticlelibrary.com/accounting/computerized-accounting/
computerized-accounting-system-features-advantages-and-other-details/62782 [Accessed 6
May 2018]
Blog [Online] https://bizfluent.com/list-6588708-benefits-accounting-information-systems.html
[Accessed 6 May 2018]
Blog [Online] https://www.panorama-consulting.com/services/erp-software-selection/perfect-
fit-erp-selection-methodology/ [Accessed 6 May 2018]
Blog [Online] https://selecthub.com/enterprise-resource-planning/erp-selection-criteria-
checklist/ [Accessed 6 May 2018]
Blog [Online] http://www.compudata.com/6-selection-criteria-for-choosing-an-erp-system/
[Accessed 6 May 2018]
Blog [Online] https://selecthub.com/enterprise-resource-planning/erp-selection-criteria-
checklist/ [Accessed 6 May 2018]
Blog [Online https://www.comparethecloud.net/articles/7-common-erp-system-security-
problems-safety-steps/ [Accessed 7 May 2018]]
Blog [Online] https://www.positivehealthwellness.com/fitness/8-ways-technology-improving-
health/ [Accessed 6 May 2018]]
Blog [Online] https://ultraconsultants.com/services/enterprise-software-selection/erp-
selection/ [Accessed 6 May 2018]