Project: Development of ERP System for E-commerce Website Enhancement

This project outlines the development of an Enterprise Resource Planning (ERP) system for an e-commerce website. The primary objective is to enhance operational efficiency by integrating information across all departments, creating a central database for customer data management, and streamlining site management. The project follows the Agile SDLC model, with key phases including feasibility analysis, planning, system development, testing, and final documentation. The project will be completed within 115 days, commencing on January 11, 2017, and concluding on June 20, 2017. The project involves resource accumulation, initial phases, planning, project deployment, and final documentation. The project's scope includes software development, third-party vendor support, and hardware and software requirements, with a fixed-price payment schedule based on milestones. Key stakeholders include the project manager, software developers, and IT engineers, with external contractors providing essential materials. The project also addresses potential risks, assumptions, and acceptance criteria, as well as special requirements such as strong security policies. The project is supported by relevant standards and a comprehensive bibliography.

Statement of Work Student Name:
Project Summary
Service Description
The aim of this project is to develop ERP system for an E-commerce website for the purpose of enhancing
the operations of the company. ERP system will help the company to use a central database for easing the
flow of information and integrating the information of all the departments present in the organization.
Development of ERP system will allow the company to manage the customer details in an effective and
efficient manner. Modification of the present technology will help the company to manage the data in a
strategic manner that will generate more revenue and profit for the organization. ERP implementation will
also cut down the expense and cost of the company in an effective manner. The online retail business will be
able to process in a fast manner and it will also develop schematic operations. The online business will be
able to grow and develop at a fast pace.
The scope of this project is to integrate the information of all the departments present in an E-commerce
organization so that it can provide a single central database for managing customer information as well as
other details in an efficient manner. ERP implementation will help in the process of site management in a
simplified manner. The E-commerce websites will be able to generate high revenues as they will be able to
focus on mainstream tasks. The third party vendor will look after the system maintenance and updates.
Network components, storage database, testing tools and computer devices are the hardware requirements of
this project. Programming platform, testing software, operating system as well as network applications are
the software requirements of the project. The nature of the work for the implementation of ERP system is IT
based. Its main component is to develop software application. The Agile SDLC model will be followed for
developing this project. The sub components of the project plan are as follows:
Feasibility Analysis
Plan Development
Risk Management
Design Phase
System Development
Testing
Maintenance
Documentation

Deliverables
Deliverables Schedule:
Serial Number Task Name Duration Baseline Start Baseline Finish
1 Resource Accumulation 25 days Wed 1/10/17 Tue 2/14/17
2 Initial Phase 11 days Wed 2/15/17 Wed 3/1/17
3 Planning Phase 29 days Thu 3/2/17 Tue 4/11/17
4 Executing the project
deployment 21 days Wed 4/12/17 Wed 5/10/17
5 Final documentation
of the project 29 days Thu 5/11/17 Tue 6/20/17
Period of Performance:
Work Breakdown
Structure Task Name Working hours
per day
Total
number of
hours
Start Finish Duration
1 Resource
Accumulation 5 125 Wed 1/11/17 Tue 2/14/17 25 days
2 Initial Phase 7 77 Wed 2/15/17 Wed 3/1/17 11 days
3 Planning Phase 7 203 Thu 3/2/17 Tue 4/11/17 29 days
4 Executing the
project deployment 8 168 Wed 4/12/17 Wed 5/10/17 21 days
5 Final
documentation of the
project
6
174
Thu 5/11/17 Tue 6/20/17 29 days
The project work is expected to start on 11.01.2017 and end on 20.06.2017. The project will be completed
within 115 days. The project will be carried out in the software development laboratory of the E-Commerce
organization.
Payment Schedule
The project follows fixed price and material contract. The cost of the project is paid on milestone. The main
cost of the project involves the cost of material and the cost spent on the human resources involved in the
development of the ERP system. The human resource involves software developers, project manager, project
planner and financial manager.
Sub-Contractors
An external contractor was hired for the purpose of supplying materials like computer systems, network
components, testing tools and applications.
Representatives

Name Designation Signature
< Student name> Project Manager <Student name>
David Lewis Software Developer David Lewis
John Thomas Software Developer John Thomas
Edward James Project Planner Edward James
Emma Johnson Financial Manager Emma Johnson
Charles Ross Contractor Charles Ross
SUB SECTIONS
I. Risks and Assumptions:
The risks that are involved in the implementation process of the project are:
 Delay in the completion of the project
 Shortage of resources for the completion of project
 Flaws in the designing process
The assumptions of this project are:
 Appropriate resources are available for the implementation of the ERP systems.
 Client support is available.
 A well experienced and highly educated project team is available for carrying out the
implementation process.
II. Stakeholders:
The other important stakeholders of the project are:
Database administrator: The DBA is responsible for monitoring and developing the operations of the
central database of the organization.
IT engineer: The IT engineers play a significant role in the design phase of the ERP system.
Software analyst: The software requirements are analyzed, modified and developed by the software
analyst.

III. Applicable Standards:
The development of ERP system can follow the norms and principles of the ACS standard. The E-
Commerce Law Business and Policy is also relevant in developing the ERP system.
IV. Acceptance Criteria:
The acceptance criteria from the perspective of the buyers are:
 User friendly system: An ERP system is considered to be user friendly when the user interface is
simple and easy to be used. It must not consume much time of the users. It must have the ability
to simplify the jobs that are carried out by the employees of the organization.
 Effective and efficient functioning abilities of the ERP system: The ERP system will be able to
carry out all the tasks in an effective manner. It must be able to improve the operational
efficiency of the organization.
 Cost effective: The ERP system must be affordable for the users. The maintenance cost must be
low.
V. Special Requirements or out of scope items:
The minimum experience that is required by the software developer is M.Tech in IT or CSE. The
software analyst as well as the IT Engineer must be a B.Tech in CSE or IT. ERP systems are susceptible
to various types of security threats and risks. The security threats are malware, phishing attacks, hacking
as well as virus attacks. Therefore another special requirement for this project is the incorporation of
strong security policies and framework in the implementation plan of the ERP system.

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