Case Study: ERP Implementation Failures in Queensland and RMIT

This case study analyzes the failures of Enterprise Resource Planning (ERP) implementations at Queensland Health in Australia and RMIT University. The Queensland Health case highlights issues with payroll system failures, project delays, and budget overruns, primarily due to lack of executive support, governance, and user involvement. The RMIT case details problems with database implementation, lack of priority, and insufficient project management. The study examines factors like executive support, sound governance, user involvement, project management, clear business objectives, and adequate resources to understand the causes of failure. The analysis covers the lack of clear communication, stakeholder management, and vendor support, leading to project failures. The conclusion summarizes the outcomes and emphasizes the importance of these factors in successful ERP implementations. The case studies highlight common pitfalls and offer insights into best practices for future projects.

Running Head: ENTERPRISE RESOURCE PLANNING
Enterprise Resource Planning
Name of the Student
Name of the University
Author note

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ENTERPRISE RESOURCE PLANNING
Table of Contents
Introduction......................................................................................................................................2
Executive Support............................................................................................................................2
Sound Governance...........................................................................................................................2
User Involvement.............................................................................................................................3
Experienced Project Manager..........................................................................................................3
Clear Business Objectives...............................................................................................................3
Firm Basic Requirements................................................................................................................3
Organizational Commitment to Change..........................................................................................4
Adequate Resources.........................................................................................................................4
Flexibility.........................................................................................................................................4
Clear Communication......................................................................................................................4
Managing Stakeholders...................................................................................................................4
Vendor Support................................................................................................................................5
Conclusion.......................................................................................................................................5

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ENTERPRISE RESOURCE PLANNING
Introduction
Case Study 1: The introduction of this case study is dwelling with the processing of the health
department regarding Queensland in Australia. The case study introduces the incident that took
place due to the procedural insisting of the payroll system failure. This caused the fact that the
processing of the project was running 18 months later and the project was over 300% in accord
to the budget.
Case Study 2:The introduction this case study denotes the fact that RMIT was one of the leading
universities in Australia. This fact ensures that the total number students that were present in the
processing consist of 58,000 with an annual outcome with A$480 million. Certainly a problem
regarding the processing of the “go live” occurred. This cost nearly A$18 million to repair the
same. But the project finally cost A$47 million to cover the entire proceeding. Despite the fact
the processing of the “go live”, it did not perform well. The go live was completely based cured
in the year 2005.
Executive Support
Case Study 1: In the case study regarding the topic of Queensland in Australia, the major
problem was related to the support of the processing of the authorities and the major problem
was the prioritizing of the evens that were important.
Case Study 2:In case of the RMIT the major issue was that the processing of the data base was
not given much priority in the beginning of the process which led to the fact that the process was
damaged. This fact cost the university in millions.
Sound Governance
Case Study 1: In the case study regarding the topic of Queensland in Australia, the major was
related to the processing of the in efficient governing of the processing of the governing issue
regarding the processing of staying faithful and staying fair to the employees as the payment f
the employees were completely met which was the major problem .
Case Study 2:In the case study regarding the RMIT, the processing of the governance has been
performing due to the fact that the accountability of the proceeding was not maintained and the
process did not insist on the processing of the data base.

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ENTERPRISE RESOURCE PLANNING
User Involvement
Case Study 1: In the case study regarding the topic of Queensland in Australia, the major issue
was that there was a lack of transparency among the users and the higher authority of the
organizations. This fact ensures the downfall of the processing.
Case Study 2:In the case study regarding the RMIT, the major issue in the terminology of the
processing of the lack of user involvement in the important aspect of the institution. This relates
to the fact that the end users were not able to secure the database of the institution.
Experienced Project Manager
Case Study 1: In the case study regarding the topic of Queensland in Australia, the lack of
influence of the project managers leads to the fact that the process ensures the processing of the
data before initiating the process. This ensures the fact that the pre planning of the project was
not done which led to the processing of the unavoidable circumstances.
Case Study 2:In the case study regarding the RMIT, the process ensures the fact that the
processing withholds the fact that the proper project management was not performed in the
processing of the database. This leads to the massacre that happened in the RMIT.
Clear Business Objectives
Case Study 1: In the case study regarding the topic of Queensland in Australia, the business
objective was not very clear as the processing of the project did not access due to the
terminology of the lack of transparency of the framework of the Queensland in Australia.
Case Study 2:In the case study regarding the RMIT, the business objective was clear but the
major issue is that the priority encapsulation. The target framework of the data base was not
focused on and during the time of corruption, wrong steps were taken to cure the database which
degraded the matter.
Firm Basic Requirements
Case Study 1: In the case study regarding the topic of Queensland in Australia, the basic
requirements were never clear as there was no pre planning before the initiation of the project.
This leads t the fact that the entire processing was not efficiently maintained.
Case Study 2:In the case study regarding the RMIT, the basic requirement was clear but the
major issue was that it could not focus the concentration that affected them drastically. The
major issue of the data base was never the focal point of their concern.

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Organizational Commitment to Change
Case Study 1: In the case study regarding the topic of Queensland in Australia, the
organizational commitment was the least, which deals to the fact that the project managers did
not pose any change to the processing of the entire project.
Case Study 2:In the case study regarding the RMIT, the change was welcome but the processing
was not the only regards to the change that was happening, as the changes were not towards the
positive side of the process.
Adequate Resources
Case Study 1: In the case study regarding the topic of Queensland in Australia, the resources
that were in use were not up to the mark as the processing of the data regarding the progress of
the report was not met and there was a huge delay in the process.
Case Study 2:In the case study regarding the RMIT, the resources that were used to undo the
mistakes that were done was not up to the mark. This resulted in the processing of the task in a
wrong way, which degraded the quality.
Flexibility
Case Study 1: In the case study regarding the topic of Queensland in Australia, there was no
scope of flexibility, as the project planning was not done.
Case Study 2:In the case study regarding the RMIT, the flexibility was too much. This resulted in
the fact that the changes in the processor are easily made which decreased the robustness of the
data base.
Clear Communication
Case Study 1: In the case study regarding the topic of Queensland in Australia, the major issue
was that there was a lack of transparency among the users and the higher authority of the
organizations.
Case Study 2:In the case study regarding the RMIT, the communication was clear but the
processing of the communication was not effective.
Managing Stakeholders
Case Study 1: In the case study regarding the topic of Queensland in Australia, the stakeholder
management is very week and the debts regarding the salary were not fulfilled.

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Case Study 2: In the case study regarding the RMIT, the stakeholder management is processed
with the high efficiency.
Vendor Support
Case Study 1: In the case study regarding the topic of Queensland in Australia, the vendor
support was not provided in an efficient way, which led to the downfall of the organization.
Case Study 2:In the case study regarding the RMIT, the vendor support that was provided were
very efficient which lead to the fact that the entire job was not at its highest level.
Conclusion
Case Study 1: In the case study regarding the topic of Queensland in Australia, the project was
considered to be the failure as the process was delayed and the cost incurred was 61% more than
the expected cost.
Case Study 2: In the case study regarding the RMIT, the entire massacre was sorted out and the
proceeding was restored as the “ go live” started functioning efficiently by 2005.