ECM01KM: ERP Implementation in Middle East Research Article

This research article investigates the implementation of Enterprise Resource Planning (ERP) systems within the Middle East region, examining its implications for various industries. The study delves into the benefits, challenges, and critical success factors associated with ERP adoption, including vendor selection, organizational performance, and business process re-engineering. It highlights the importance of top management support, proper goal setting, and internal system testing for successful implementation. The article also explores the experiences of organizations like Omantel, emphasizing the potential for increased business performance and optimized processes. Furthermore, it emphasizes the significance of considering both monetary and technological features during ERP implementation and provides insights into future research directions in this area. The paper is designed to provide a comprehensive understanding of ERP implementation strategies, challenges, and benefits within the context of the Middle East market.

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ERP Implementation in Middle East region
Introduction
• Rapid development of IT has led to
serious implication over the
businesses processes
internationally
• ERP systems is one component of
the facilities being supported by IT
systems
• The Middle East regions are
considered to have the largest
number of resources in terms of
various industries (Almahamid and
Awsi 2015)
• Implementation of ERP systems
within such countries and
industries could prove to be highly
beneficial in future times
• Implementation of technological
systems such as ERP would incur
high benefits and thus they would
face various situations with ease
Discussion and Background
A
B
Organizational Performance
ERP implementation in Middle East
Based on the understanding over the
implementation of ERP systems within
the Middle East countries some
aspects could be discussed:
• Different organizations have faced
failures since their processes of
implementation were not
successful
• The businesses had proposed a
two-phased procedure for selecting
the proper ERP vendor (Abukhader
2015)
• The industries had also installed
ERP II systems for increasing
business profits
Consideration for ERP
Implementation
An added advantage could be added
within the organizations with the
implementation of ERP Systems.
Omantel is one organization who had
considered the implementation of ERP
systems, which further supports the
organizational objectives. Thus, the
stages of implementation of ERP
procedures should be considered as
vital.
Conclusion and Future Research
Critical Success Factors
The critical success factors for the
implementation of ERP systems within
the organizations are:
• Total support from the
management could be considered
as appropriate
• Setting of proper organizational
goals and having a proper skill
based on project management
could be considered as appropriate.
Testing of internal systems during
live operations would be
considered as appropriate (Alsayat
and Alenezi 2018)
• Business process re-engineering
would also majorly helpful for
successful ERP implementation.
References
• The primary idea of ERP is to
bring in automation and
integration of within the working
procedures in various
organizations.
• ERP would help in supporting
businesses with their decision
making processes while also
helping them to predict the
future outcomes for their
business (Jafari and Nair 2018)
• Implementation of the ERP
system would require the top
managerial support from the
industries to proliferate
• Organizations adopting ERP
processes would need to
concentrate over monetary and
technological features
In relation to the implementation of
the ERP systems within the
organizational processes, there are
certain benefits that could be incurred.
These are:
• Increase in the performance factors
of the business
• Many organizations have
implemented ERP systems, which
serves as the backbone of the
business processes
The implementation of ERP systems
and integrating them with the business
processes would help towards
optimization of business processes.
ERP would properly be helpful for
different industries situated within
the Middle East countries.
A proper choice of vendors should be
considered when deciding over the
proper implementation of ERP within
the systems
The implementation of the ERP
systems within the organization
should only be made after testing of
the existing systems and deciding
whether these systems would be
able to align with the ERP processes
Abukhader, S.M., 2015. ERP implementation
in the private hospitals of Saudi Arabia.
International Journal of Healthcare
Management, 8(2), pp.77-88.
Almahamid, S. and Awsi, O., 2015. Perceived
Organizational ERP Benefits for SMEs: Middle
Eastern Perspective. Interdisciplinary Journal
of Information, Knowledge & Management,
10.
Alsayat, M. and Alenezi, M., 2018. ERP
implementation failure in Saudi Arabia: key
findings. International Business
Management, 12(1), pp.10-22.
Jafari, A.A. and Nair, S.S.K., 2018, August.
ERP Implementation in the Oil and Gas
Sector: A Case Study in Sultanate of Oman.
In 2018 7th International Conference on
Reliability, Infocom Technologies and
Optimization (Trends and Future Directions)
(ICRITO) (pp. 848-854). IEEE.