Research Report: ERP Implementation at Europ Assistance Company USA

This report presents a study on the implementation of Enterprise Resource Planning (ERP) systems at Europ Assistance Company USA. The research investigates the extent of ERP usage, operational benefits, and challenges faced by the company. Using a survey research design, data was collected from 30 respondents, including administrators and ICT heads, using questionnaires. The findings reveal the most commonly used ERP systems (Dayforce and SAP), respondent demographics, and recommendations for future research. The study highlights the importance of understanding contextual features for successful ERP implementation and suggests considering costs beyond acquisition, such as maintenance and development. The report concludes with insights for practice, emphasizing the need for a nuanced approach to ERP implementation in multinational companies.

Presentation
By
What are the Effective Ways to
Implement Enterprise Resource
Planning Systems in order to fulfill
Promised Benefits? – The Europe
Assistance Company USA.

Background Information
The quantity of data in agencies is
comprehensively growing in addition it has
come to be enormously critical to correctly
manipulate then percentage statistics in the
organization. Companies should be quick in
adopting new era a good way to continue to be
economical in a constantly emerging corporate
surroundings.
The quest for improving enterprise 2
techniques and choice-making, integrating
commercial enterprise gadgets and their
figures streams has a protracted records.

Continued…
 Enterprises and many companies are
devoting wonderful amounts in acquaint
with records structures cutting-edge the
agency anticipating which will make
enterprise extra efficient and records
sharing smooth.
 Material know-how encroachments
facilitated latest improvement in these
domains. The development steered to
emergence of ERP. Innovativeness useful
source forecasting (ERP) organizations are
currently vanguard in organization-huge IT

ERP
Enterprise Resource Planning is a application solution which
integrates commerce features and gen right obsessed by an
unmarried gadget to be mutual within corporation.
Anderson (2011) described an ERP as application program
as well as database that automates then integrates facts
processing voguish actual stint above a large range of
commercial enterprise methods besides features in a
corporate enterprise.
In place of an outcome of its reimbursements, ERP has
emerge as the spine of commercial enterprise astuteness in
lieu of organization by using benevolent directors an
cohesive sight of corporate techniques (Parr & Shanks,
2010).

Aims of the Study
The common impartial of this training
remained to evaluate the implementation of
ERP system at the Europ Assistance Company
USA. Specifically to:
Identify the extent at which Europ
assistance, USA is using the ERP application.
Establish the operational benefits Europ
assistance, USA will get for using the ERP
system.
 Establish the challenges faced by Europ
assistance, USA for using the ERP system.

Literature Review
ERP systems have portrayed most important operational benefits thru
clarification, improving and controlling enterprise techniques such as
procurement, client offer and court cases, equipment maintenance and
advertising and marketing campaigns.
Many of the issues that groups face with ERP gadget are because of
inadequate funding in education of all relevant personnel, which
include the ones implementing and testing modifications, and setting
corporate guidelines.
To apprehend the methods of ERP executions, some of scholars have
designed costumed ERP lifestyles conceptual framework or manner
modules. Ehie and Madsen (2015) proposed a 5-level ERP execution
procedure designed from numerous scholarly works including:
assignment training, commercial enterprise blue print, affirmation,
final training, “Go-Live” and aid.

Research design
This study was performed using Survey Research Design.
Margaret (2019) defined survey studies method as a method
wherein exact records concerning a social phenomenon is
gathered by means of posing inquiries to respondents.
The survey has established to be a powerful device in
amassing statistics approximately the reviews, attitudes and
intentions of people concerning exclusive social, cultural,
economic and political issues.
The study applied both quantitative and qualitative
procedures. Quantitative approach became used for records
accrued the use of questionnaires from the contributors. The
quantitative technique was justified because it allowed
analyzing troubles in-intensity.

Target Population
The target population was Europ assistance,
USA that adopted ERP applications in the
delivery of services.
The accessible population of this study was 30
respondents who consisted of administrators
and heads of ICT from the different EA locations
in the USA.
The target population was 30 participants who
were chosen because they were privy to the
information that influence the decision to adopt
ERP system in their line of duty.

Data Collection
The data was collected from the 30 research
respondents using a research questionnaire which
was divided into two major parts.
The first part was the introduction part which
included the purpose of the study and the ethic
consideration included in the data collection
process.
The remaining section of the research questionnaire
contained multiple questions used for examining the
factors which the organization considered
concerning the adoption and challenges of ERP
system.

Data Analysis Techniques
The data was collected then harmonized carefully
into SPSS analytical software for further analysis.
To determine measures of central tendencies and
descriptive statistics, mean and mode was calculate
and determined. On addiction to the simple statistics
performed standard deviation was calculated to
represent the measures of dispersal among the data.
The findings were presented using tables, graphs and
pie charts. The analyzed data was reported on three
main classifications which included; summary of main
findings, conclusions and recommendations.

Results And Discussion
ERP system(s) currently in use by
Respondents Company
The respondents were requested to indicate
which ERP system(s) is their company was
currently using and the findings are as
tabulated. Frequenc
y
Percen
t (%)
SAP 10 45%
Oracle 1 2%
Dayforc
e
12 49%
Workfro 1 2%

Continued…
The findings reveal that the most commonly used ERP systems by
EA company was Dayforce (49%) and SAP (45%), on the other
hand oracle, Dynamics and Workfront were minimally used as
they were agreed to by only 2% of the respondents.
As per the findings the respondents who had worked for EA
company for 6-10 years were the most at 46%, they were followed
by those who had worked for EA company for 2-5 years at 29%,
those who had worked for EA company for more than 10 years
were 22% and those who had worked for EA company for less
than 1 year were 3%.
This depicts that the respondents had worked for the organization
for considerable periods of time and had accumulated knowledge
on the operations of the organization. They were therefore best
placed to participate as study respondents.

Period of Time Respondents have Worked in their Current
Position

Recommendations for future work
The observe findings shape the premise for further research of the impacts
of the multinational agencies context. By demonstrating the potential effect
of the multinational businesses context, the thesis serves as an awesome
basis for similarly research on ERP system implementation in multinational
agencies.
The evaluation of the case employer on this observe illustrates the want for
an extra nuanced view on what is provided as ‘preferred’ multinational
agencies characteristics in former literature, e.g. Regarding IS expertise,
business approaches and marketplace characteristics. This ought to be
taken into consideration in destiny research on contextual effects on ERP
implementation in 43 multinational groups.
The research supplied right here demonstrates how in-intensity qualitative
case studies are appropriate for investigating contextual effects on ERP
device implementation. Further studies is needed to research the
applicability of the findings for different sorts of multinational companies.

Conclusion
For practice, the results reveal how ERP
implementation tasks in Europ Assistance Company
USA ought to bear in mind the precise contextual
features of those kind agencies. A proper understanding
of those contextual problems may additionally cause a
better comprehension of ERP gadget implementation
and thereby contribute to a hit ERP implementation.
Since ERP gadget implementation is a complicated and
aid worrying venture, Europ Assistance Company USA
want to be privy to all costs involved. They must bear in
mind not simplest the acquisition charges, but
additionally costs related to machine upkeep and in
addition development.

Reference
Anderson (2011), modulation of the feedback
[online]. Available from:
https://www.pnas.org/content/108/47/19048.s
hort
[Accessed 10 August 2019].
Ehie and Madsen (2015), ENTERPRISE
RESOURCE PLANNING SYSTEM ADOPTION
[online]. Available from:
http://erepository.uonbi.ac.ke/bitstream/handl
e/11295/76836/Maonga_Enterprise%20Resou
rce%20Planning%20System%20Adoption%20
and%20Organizational%20Performance%20of
%20Manufacturing%20Firms%20in%20Kenya

Reference
Margaret Rouse(2019), survey research
[online]. Available from:
https://whatis.techtarget.com/definition/surve
y-research
[Accessed 10 August 2019].
Parr and Shanks (2010), Critical success
factors for ERP [online]. Available from:
https://www.emerald.com/insight/content/doi/
10.1108/17410391011036120/full/html
[Accessed 10 August 2019].