MNG03218: ERP System Implementation Report for Telstra Corporation

This report presents a comprehensive analysis of an ERP system implementation proposal for Telstra Corporation Limited. The report begins with an executive summary outlining the project's objectives, followed by an introduction to ERP systems and their benefits. It explores Telstra's organizational context, including its mission, vision, industry, and business processes. The report delves into the internal and external operating environments of Telstra, identifying problems and opportunities related to its information systems. A feasibility study, including cost-benefit analysis and schedule feasibility, is conducted to justify the proposed ERP system. The report outlines the system design, development, testing, and implementation phases, including post-implementation activities. Furthermore, the report addresses project management, risk management, and change management aspects associated with the ERP system implementation, concluding with a summary of the findings and recommendations.

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Cover letter to the sponsor
To,
The Sponsor.
Subject: Providing of sponsorship for the aim of ERP system implementation
Respected Sir/Madam,
I would request you to kindly sponsor for the aim of ERP system implementation
in an organization known as Telstra. The execution of an ERP system in this particular
organization is very necessary as this particular system would help the company in increasing of
their ongoing productivity. The reason behind this is the above mentioned integration of both
processes as well as data by an ERP system throughout several kinds of locations and
departments. The implementation of this system would help Telstra in moving their respective
products much faster, quick processing of orders, and rapid invoicing of the customers along
with reconciliation of the shipments.
I would be eagerly waiting for your reply.
Thanking You,
Yours Faithfully,
Employee at Telstra.

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Managing Information Systems
Name of the Student
Name of the University
Author Note
Table of Content

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s
1. Introduction..............................................................................................................................6
2. Body.........................................................................................................................................7
2.1 Organizational Context..........................................................................................................7
2.2 External and internal operating environments.......................................................................8
2.3 Recognition of problem/opportunity for the Information System.........................................9
2.4 Feasibility............................................................................................................................10
2.4.1 Cost benefit Analysis........................................................................................................11
2.4.2 Schedule feasibility...........................................................................................................12
2.4.3 Support of the ERP system for the achievement of the strategic goals............................13
2.5 System design and analysis of the ERP system...................................................................14
2.6 Development, Testing and ERP system implementation....................................................14
2.7 Activities post the implementation of this system...............................................................15
2.8 Project management and risk management linked with the ERP system............................16
2.8.2 Change management linked with the ERP system implementation............................20
3. Conclusion..............................................................................................................................20
4. References..............................................................................................................................21
5. Appendices.............................................................................................................................25

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Executive summary
This research proposal involves the implementation of an ERP system in an organization named
Telstra. The organization which is selected for this proposal is Telstra Corporation Limited
(Telstra - Mobile Phones, 2020). Telstra Corporation Limited is referred to as a
telecommunication company which is based in America which is accountable for the building as
well as operating the networks of telecommunication along with mobile, pay television, internet
access, markets voice. ERP or enterprise resource planning is a software which is utilized for
management of the processes of business which permits a company to utilize a system of several
integrated implementation for the management of the business (Galy et al. 2014). This research
proposal deals with the mission, vision, industry along with processes of business which are
highly followed by them. The proposal discusses about the external as well as internal
environments of operation along with the identification of the problems of the information
system. This proposal deals with the schedule feasibility along with cost benefit analysis along
with support of the ERP system for achievement of the strategic goals (Al-Jabri et al. 2015).
This proposal also involves system analysis and system design of the ERP system along with
implementation, development and testing implementation of the ERP system. This proposal
involves post implementation activities along with risk, change and project management linked
with that of the ERP system implementation.

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1. Introduction
ERP often referred to as enterprise resource planning is a software which is utilized for
management of the processes of businesses which permits a company to utilize a system of
several integrated implementation for the management of the business (Ha et al. 2014). It also
helps in the automation of the various functionalities of the back office which are linked with
human resources, technology and services as well. In simple words, ERP is the integration of
management of the major procedures which are involved in a business frequently in concurrent
time and in turn are arbitrated by technology and software. It is basically a software for
management of the activities of business. This could be utilized by the organizations for
collecting, storing, managing along with the interpretation of data from numerous activities of
business.
This research proposal purposes to discuss the mission, vision processes of the business
along with industry in which the organization operates in. The organization which is chosen for
this proposal is Telstra. The proposal purposes to discuss both internal along with external
environment of operation of the organization (Haddara et al. 2015). This proposal also aims to
identify the opportunity along with the problems associated with the information of this
particular company. In addition to this, the proposed ERP for this organization would be justified
along with the cost-benefit analysis and a single feasibility study.
Additionally, this proposal aims to focus on every single steps which are involved in SDLC
or Systems Development Life Cycle of ERP system implementation. The proposal aims to
explain the functionalities of the information system regarding its support towards the
achievement of several strategic goals of this organization (Lu et al. 2015). The system analysis

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along with system design would also be presented for the ERP system along with its
development, testing and implementation as well. The proposal purposes to focus on the
activities following the implementation of this system. Risk management, change management
and project management which are linked with the ERP system implementation would also be
discussed in this proposal.
2. Body
2.1 Organizational Context
The organization which is selected for this proposal is Telstra Corporation Limited.
Telstra Corporation Limited is referred to as a telecommunication company which is based in
America which is accountable for the building as well as operating the networks of
telecommunication along with mobile, pay television, internet access, markets voice (Antoniadis
et al. 2015). It is also accountable for building and operating of various other services and
products. The mission of Telstra Corporation Limited comprises of building of a linked future
such that everybody could thrive.
The vision related with Telstra Corporation Limited is making itself an excellent
company of technology which would help in encouraging people for connecting. It focuses on
the construction of pillars of advocacy of the customers and driving of values from the core
business along with new growth. The industry in which it operates is telecommunications
(Rajnoha et al., 2014). The business processes which are associated with Telstra is that it helps in
enabling several kinds of companies of all sizes for the automation of the manual processes in
seamless, secure and easy manner. Providing of optimal solutions is focused by this organization
for satisfying the needs of the customers.

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The organization focuses on certain measurable outcomes for providing expert advice
throughout the lifecycle of delivery of service ranging from design and strategy to operation and
continuous improvement. The teams help the customer in addressing their respective challenges
of business by delivering technology and business consulting and best practices of program
management (Olugbara et al. 2014). Telstra helps in lowering of the costs along with the
improvement of the time of responses along with the increment in the levels of productivity.
2.2 External and internal operating environments
The internal environment of operation of Telstra comprises of the technology experts
along with the consultants for delivering of optimal solutions which are demanded by the
customers. Several outcomes which are measurable are focused along with the enhancement of
the ongoing processes of businesses (Lambeck et al. 2014). Expert advices are provided
throughout the lifecycle of the delivery and in turn ranges from design to operation to transition
to strategy and last but not the least forms the continuous levels of improvement.
The concerned practice team are responsible for helping the customers in the method of
addressing their respective challenges of the business. This is done by the process of providing
several kinds of professional services along with best of practices for the aim of managing
project as well as several kinds of programs. Higher ranges of managed along with optimized
services are also offered by this particular organization which permits the customers in
leveraging people who are very highly skilled (Bradford et al. 2014). The customers also gets
permitted because of the investment of this particular organization on several kinds of advanced
technologies along with tools as well. In addition to this, new and innovative offerings of
business are also developed by this telecommunications organization.

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The external environment of operations comprises of those particular things which does
not take place within this organization but gets affected in certain ways by the actions as well as
decisions made within the organization. The people within the external environment comprises
of the customers of this organization who are dependent on the practice teams of this
organization for addressing several kinds of challenges which have taken place with respect to
their businesses (Al-Jabri et al. 2015). The people who are involved with the external
environment operations comprises of the suppliers, local community, creditors, government
along with the society who play an essential role altogether.
The creditors are those persons or a single person to whom money is owed by the
company. The suppliers also play an essential role in the operation as they are the ones from the
businesses purchases all its products for such that they could satisfy their customers on time
(Aslan et al. 2015). Last but not the least, society also plays essential role within the area of
external environment of operation.
2.3 Recognition of problem/opportunity for the Information System
Several kinds of problems which are related with the information system. One of which
forms the lack of a solid strategy itself forms one of the most common issues which are related
with the information systems. Hence, it is very important for this organization in possessing a
solid strategy as failure in strategizing could lead its information system in facing kinds of issue
in the future.
Next problem which is related with the information system utilized by this organization
forms the meeting up of the organizational needs as the modern teams of management focuses on
pulling of the reports on the ongoing activities for ensuring of the facts which are in turn utilized

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by them rather making some educated and logical guesses (Chou et al. 2014). Next problem
which is linked with the information system of this organization forms being able to keep up
with various changes which are taking place.
As it is well known that nothing remains for too long, the people who are accountable for
handling of the information system must be updated regarding any kind of occurrence of change
in the information system. It is also known to all that innovation indicates towards updating as
well as replacement of the software which were earlier utilized but could not be utilized any
more (Antero 2015). Hence, it becomes really important for this organization in being updated
with the software which are utilized for serving of various kinds of purposes. Another problem
linked with this particular information system of the company becomes the integration of
advanced and new technologies.
Several kinds of tools like that of Microsoft Office along with numerous specialized
tools like that of management of customer relationships, tools of project management,
accounting should be utilized by the organization. It becomes very important for the organization
to ensure that all these tools get utilized in a proper. Apart from the above mentioned abilities,
several opportunities which are in turn related with this information system comprises of its
abilities in providing with information to its users.
These particular information are in turn utilized for completion of various kinds of tasks
in an effective as well as efficient manner. In addition to this, appropriate data is provided by
these kinds of information system regarding each other’s task in a certain kind of format which
best suited to that particular user.

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2.4 Feasibility
Feasibility study is referred to as a kind of assessment of the viability of the proposed
method or plan.
2.4.1 Cost benefit Analysis
Cost Benefit Analysis is frequently referred to as CBA or it could also be referred to as
BCA or benefit costs analysis. It is a type of systematic approach which involves the estimation
of both the weaknesses along with the strength of all the alternatives which in turn is utilized for
the determination of several types of options (Sudhaman et al. 2015). These kinds of options
further helps in providing the best approaches for the achievement of the benefits at the same
time preservation of the savings is also taken care of. Examples of it comprises of several
activities and transactions as well.

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Figure 1: Cost Benefit Analysis
(Source: Created by author)
2.4.2 Schedule feasibility
Schedule feasibility is referred to as the procedure of the assessment of the degree with respect to
which the potential frame of time along with the dates of completion for all of the essential
activities inside any kind of project gets completed within the deadlines as well as the constraints
of the organization for affecting the change.

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Activities Jan-Feb Feb-March March-April April-May May-June
Planning 
Requirements 
Design 
Development  
Testing  
Development 
Maintenance 
Table 1: Table for schedule feasibility
2.4. 3 Support of the ERP system for the achievement of the strategic goals
The essential objective of the ERP system implementation comprises of the optimization
of the environment of IT which in turn is supporting each and every process of the business in a
particular way such that the all the strategic goals could be achieved in the most optimal manner
possible (Borissova et al. 2014). In addition to this, the essential focus remains on the realization
of the benefits of this business including the utilization of the system of ERP in the form of a
vehicle for boosting up of the performance along with achievement of all the strategic goals of
this organization called Telstra.