Evaluating the Impact of ERP Systems on Tesco PLC's Operations

This report examines the impact of Enterprise Resource Planning (ERP) systems on Tesco PLC's business operations. It begins with an introduction outlining the significance of digital technologies in retail and the benefits of ERP systems, such as improved customer satisfaction and operational efficiency. The report then details the research methodology, including the objectives and project management plan, which encompasses timelines, work breakdown structures, and Gantt charts. A qualitative and quantitative analysis of various research methods, including questionnaires, is presented to assess the effectiveness of ERP implementation at Tesco PLC. The analysis focuses on key themes such as the effective use of digital techniques, the benefits of ERP systems, and the implementation of ERP models. Findings indicate positive impacts on digital technology usage, ERP benefits, and effective ERP implementation, with data visualization and interpretation supporting the conclusions. The report concludes with recommendations and reflective outlooks on the implementation of ERP systems within Tesco PLC.

The Impact of Digital
Technology of Business
Activity

INTRODUCTION
Title
“How the use of ERP system using digital technology has helped in increase in operations
quality of Tesco plc”
Background study
The digital technologies play a deep and crucial role in the operations of a business
organisation. The digital or IT tools will support in looking after the better management of
enterprise retail operations and functions which supports the increase in customer contentment
level and improve the performance of business enterprise (Jeston and Nelis, 2014.). The use of
latest and effective digital technology will aid in achieving of targeted aims and objectives which
supports in better rise in compatibility and gain an effective control over the actions that will
support the effective management of retail functions. It will facilitate a suitable increase in
satisfaction level of customers in a very significant way (Schwalbe, 2015. ) It will also support in
maintaining a good relation with the stake holders and customers of the firm. The ERP system
will involve the customers and effective handling of the actions that will aid in effective growth
of the accessibility and meeting of targeted goals by organisation. This will support in enhancing
the trust level of the individual that will impact the operations and effectiveness of the
organisation (Turner, 2016). Other than this, the use of Enterprise resource planning will support
the increase of buyers contentment stage that will lead to effective management of business
operations which are been followed within the firm. The Tesco plc will look after the effective
handling of retail functions that will assist in an effective growth in efficiency of firm and
achieving the targeted aims and objectives which are been set by the enterprise. Other than this,
it will assist a good rise in the profit making by the selected enterprise ( Taylor, Bogdan, and
DeVault, 2015).
TASK 1
P1 what is the purpose and significane of this research
Intention:
“For evaluating the effect of ERP system on retail functions of a firm. A case study of Tesco Plc
”
Objectives:
 Have the better understanding of the digital technology on Tesco plc.
1

 Identifying and showcasing the impact of the ERP models on a business enterprise.
 To analyse the influence of ERP system on the operations that are followed within the
firm.
 To provide the effective conclusion, recommendation and reflective outlook on the
implementation of ERP system on the cited business enterprise.
P2 Project management plan of Tesco PLC
The project management plan will support effective rise in business activities that are
been adopted by the firm to gave a significant relation of activities and functions which are been
assimilated by retail organisation (Schwalbe, 2015). The effective preparation and the achieving
the set aims and objectives will assist in good handling of business activities with achieving of
goals which is been set by cited retail entity in setting up of the retail functions and activities
which help in effective growth of the compatibility of selected retail organisation. PMP to
identify the impact of ERP system on Tesco plc is as follows:
WBS Task Name Duration Start Finish
1 Identification of project title. 5 days Mon
4/6/18 Fri 8/6/18
2 Making of problem statements 4 days Sat 9/6/18 Tue 12/6/18
3 Setting deadlines and resource
allocation 11 days wed
13/6/18 Sun 24/6/18
4 Literature review 5 days Mon
25/6/18 Fri 29/6/18
5 Choosing various techniques for
investigation 4 days Sat
30/6/18 Tue 3/7/18
6 Calculation of cost 5 days Wed
4/7/18 Sun 8/7/18
7 Data Interpretation and Data analysis 7 days Mon
9/7/18 Mon 16/7/18
8 Evaluation of results 6 days Tue
17/7/18 Sun 22/7/18
2

9 Giving out conclusion and
recommendations 7 days Mon
23/16/18 Mon 30/7/18
10 Documentation of results 2 days Tue
31/7/18 Wed 1/8/18
11 Report submission 2.5 days Thu 2/8/18 Sat 4/8/18
Along with the project management plan, various other elements will be chosen by the
enterprise which will assist in improving the operational capability and managing various
activities which will help in better pull off of different retail functions that will assist the firm to
achieve its objectives and meeting of the targeted goals and actions (Nicholas, and Steyn, 2017).
Other than this, it will help in growth of good insight about the procedures to be followed which
are very essential and vital role in business activities. Some major elements or factors that are
been considered are:
 Time: the time duration plays a very vital role in execution and achieving of the targeted
goals and actions. It will help in better assessment of the different activities at the Tesco
plc. This research process will take 58.5 i.e. approx. 2 months (Turner, 2016.). The
fulfilling of the research process on the stipulated time will help in improving the
customer's perception towards the firm and the organisation will look after the better
handling of the different research processes and managing the business activities in a
better way (Nicholas and Steyn, 2017.).
 Cost: effective management of the costing or expenses has to be done in order to prevent
the losses in the financial and other important resources which are followed by retail
enterprise to have an effective market share with gaining the targeted aims and objectives
(Vaioleti, T.M., 2014). The financial resources are necessary to be managed which will
assist to have a good rise in trade place share, improving the financial stability and
management of business operations and attain a stability in market.
 Scope: The scope of this research process is to improve the knowledge about the better
utilization of the ERP model that will assist in good increase of operational capability of
selected retail enterprise. Besides this, it will lead to the improvement in adoption of high
level of retail functions and achieving the goals and objectives (Vaioleti, 2016). The
increase in scope and achieving the set objectives will improve performance of firm, thus
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will help in looking after the actions and activities which is been followed by the firm for
the better growth and rise in effectiveness to carry out the business operations and other
activities in a better way to promote the growth of the business organisation (Kane And
et.al., 2015.).
 Quality: The assessment of ERP will assist an effective management of the retail
operations in a significant manner, improving service and product quality. Providing the
good quality services to the user will help in effective rise in operations which will assist
in effective increase in operations and achieving the set aims and requirements which
support a good improvement in customer satisfaction (Jeston and Nelis, 2014). Besides
this, it will also improve the brand image of the company in the market.
 Communication: it will also support in good assessment of communication process that
will support in better management of research process (Taylor, Bogdan and DeVault,
2015). The facilitating of the good communication will help in suitable growth in
understanding and insight of the digital technology or ERP precisely on the execution of
the research activities in more effective and precise manner. This will also help in
adopting the suitable measures and activities that are been taken in thought process by the
trade entity.
 Risk and resources: the research will also help in the better assessment of the risk
factors and mitigate them in order to safeguard the resources. The assessment of risk
factors and suitable scheduling of trade activities which support an effective development
and handling of wide range of digital techniques which will assist in suitable increase in
efficiency of organisation and better utilization of the resources (Westerman, Bonnet, and
McAfee, 2014).
P3 Project time line, Work breakdown structure and Gannt Chart.
Work break down structure
4

5

TASK 2
P4 Perform the qualitative and qualitative analysis of various research methods meeting project
aims and objectives
Questionnaire
Name:
Gender:
Contact:
Is Tesco plc using the digital technology in a very effective way?
 Yes
 No
 Not sure
Do you find ERP system beneficial for the retail enterprise?
 Yes
 No
 Not sure
Is ERP system and model are been well implemented at Tesco Plc?
 Yes
 No
 Not sure
Do you agree that implying the ERP tools and techniques in retail functions that assist in
6

maturation and development of retail enterprise?
 Highly agree
 agree
 Neutral
 Disagree
 Highly Disagree
Has the productivity and effectiveness of the firm has improved?
 Yes
 No
 Not sure
Do you find ERP model to be effective for the organisation to connect with its customers?
 Yes
 No
 Not sure
“ERP has improved the customer satisfaction of Tesco plc.” Are you agree with this statement?
 Highly agree
 agree
 Neutral
 Disagree
 Highly Disagree
Are the employee's at Tesco plc well trained to use the ERP module effectively?
 Yes
 No
 Not sure
Has usage of ERP model improved the employee satisfaction at Tesco plc?
 Highly agree
 agree
 Neutral
 Disagree
 Highly Disagree
What change in operational performance is been observed after implementation of ERP model?
7

 Increase in productions
 improvement in communication
 interlinking the various departments
 All of above
Any recommendation
------------------------------------------------------------------------------------------------
Theme 1: Effective usage of digital techniques
Is Tesco plc using the digital technology in a very effective way? Oftenness
yes 16
No 1
Not sure 3
Total 20
Representation: Depending on research activities which is been conducted at the retail
enterprise, Tesco Plc it is been found that out of 20 respondents participated in the research
activity, 16 answerers believe that cited retail enterprise is effectively using the digital
8
yes No Not sure
0
2
4
6
8
10
12
14
16
18
Column B

technology while I candidate denied and said that the firm is unable to use digital technology
with efficiency. On the other hand, 3 candidates had no idea about it. Thus, om the basis of this,
it can be interpreted that Tesco is using digital technology and ERP model with much
effectiveness.
Theme 2: Benefits of ERP system
Do you find ERP system beneficial for the retail enterprise? Frequency
yes 17
No 1
Not sure 2
Total 20
Interpretation: Based on the above research activity that is been taken place at Tesco plc, to
judge the influence of a IT like ERP module the business operations of an organisation. From the
analysis performed for the research process, it is been analysed that out of 20 respondents, 17
candidates believe that usage of digital technology is beneficial for the firm while 1 candidate
denied to it. On the other hand, 2 respondents were not sure about the benefits that ERP model
9
yes
No
Not sure

lay on the organisation. This it can be interpreted that digital technologies are beneficial for the
organisation.
Theme 3: Implementation of ERP model
Is ERP system and model are been well implemented at Tesco Plc? Oftenness
yes 15
No 3
Not sure 2
Total 20
10
yes No Not sure
0
2
4
6
8
10
12
14
16
Column B

Representation: Depending on research activities that are been performed by the retail
organisation to identify the impact that are been laid by the digital technologies like ERP model
on its business operations, it is been said that the when ask about the effectiveness of the
implementation of ERP model at Tesco plc, Out of 20 respondents, 15 supported the fact that the
cited retail enterprise has effectively implemented the Enterprise Resource Planning modules at
the work place to improve the performance while 3 candidates rejected the fact and said the ERP
modules are not well implemented. Besides this, 2 respondents were not sure about it. This on
the basis on this analysis performed it can be easily interpreted that the cited retail enterprise has
implemented the ERP modules effectively.
Theme 4: Erp model for growth and development
Do you agree that implying the ERP tools and techniques in business
operations will help in growth and development of the business
organisation.
Frequency
Highly agree 10
Agree 6
Neutral 2
Disagree 1
Highly Disagree 1
Total 20
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Interpretation: A research process is been followed at the Tesco plc to recognise the influence
of IT tools like ERP system the business actions or activities. Following that, among the 20
candidates or respondents participated in the research process, 10 candidates are highly agreed to
the fact that the using of ERP tools and techniques has improved the performance of the business
organisation while 6 candidates agreed to it. However, 2 respondents went neutral about it and 1-
1 candidate each has either highly disagreed or disagrees to the effective rise of productivity due
to ERP model. Based on the output received, it can be said that ERP tools and techniques have
laid a good and deep impact on the business operations of the organisation.
Theme 5: Impact on productivity and effectiveness of the firm.
Has the productivity and effectiveness of the firm has improved? Frequency
yes 18
12
Highly agree
Agree
Neutral
Disagree
Highly Disagree

No -
Not sure 2
Total 20
Representation: Depending on the research activities which are adopted in the organisation, in
order to determine the impact of ERP model on the business operations its is observed that 20
respondents participating in the data analysis activity, about 18 candidates believe the finding of
the productivity has been improved after the implementation of the ERP model while only two
candidates were not sure about the improvement that is been brought by the usage of ERP
modules in the business operations of the organisation. Based on the above output and analysis,
it is been said that the ERP models and tools and techniques have improved the overall
performance of the business enterprise in a better way.
Theme 6: Effectiveness of the connectivity with customers
Do you find ERP model to be effective for the organisation to connect Frequency
13
yes No Not sure
0
2
4
6
8
10
12
14
16
18
20
Column B

with its customers?
yes 17
No 1
Not sure 2
Total 20
Representation: Depending upon the research process which is carried out in selected firm to
identify the influence of IT tools like ERP module the business operations that are been carried
out buy the operations and achieving set aims and objectives which is followed in selected firm.
Following it, when asked about effectiveness of ERP system to connect with customer's, out of
20 respondents that have participated in the research process, 17 agreed to the fact that ERP
models and systems have emerged as the effective tools to connect with the customers.
However, one candidate denied the connectivity and 2 respondents were not sure about it. Thus,
based on the result obtained from the data investigation process, this can be interpreted that the
usage of ERP system has improved the connectivity of retail enterprise with its customers.
Theme 7: Impact on Customer satisfaction level
“ERP has improved the customer satisfaction of Tesco plc.” Are you
agree with this statement?
Frequency
14
yes
No
Not sure

Highly agree 2
Agree 15
Neutral 1
Disagree 1
Highly Disagree 1
Total 20
Representation: Based on research process which is been followed by the organisation in order
to determine the impact of ERP techniques and tools, this is been found that out of the 20
respondents that have participated in the data analysis process, 2 Respondents were highly
agreed to the statement that ERP models have improved the customer satisfaction level, while 15
respondents agreed to the statement. On the other hand, one candidate was neutral and 1-1
candidate each were disagreed and highly disagreed, respectively. Thus based on the data
received from the evaluation process, this can be said that ERP model has helped Tesco plc to
improve its customer satisfaction level.
15
Highly agree Agree Neutral Disagree Highly Disagree
0
2
4
6
8
10
12
14
16
Column B

Theme 8: Training of employee's
Are the employee's at Tesco plc well trained to use the ERP module
effectively?
Frequency
yes 15
No -
Not sure 5
Total 20
Representation: On basis of the data analysis activity which is adopted in the enterprise, it is
said like among 20 respondents at Tesco plc, 15 agrees to the fact that the employees at the retail
entity are been given proper training in order to work upon the ERP modules that are been
followed by the firm. On the other hand, 5 respondents were not sure about it. Thus, this can be
interpreted that the employees at Tesco plc are well trained to use the ERP module.
16
yes No Not sure
0
2
4
6
8
10
12
14
16
Column B

Theme 9: Role in improving employee satisfaction
Has usage of ERP model improved the employee satisfaction at Tesco
plc?
Frequency
Highly agree 14
Agree 2
Neutral 1
Disagree 2
Highly Disagree 1
Total 20
Interpretation: depending on the data investigation process which is adopted the organisation, It
is said like out of 20 respondents, 14 have been highly agreed to the fact that the usage of ERP
models have improved the employee's satisfaction level while, 2 respondents are agreed to the
fact. On the other hand, 1-1 candidates were either neutral or highly disagree, respectively.
17
Highly agree
Agree
Neutral
Disagree
Highly Disagree

Besides this, 2 candidates disagrees to the fact. This lead to the interpretation that, ERP helps in
improving employee's satisfaction level.
Theme 10: Changes observed in operations
What change in operational performance is been observed after
implementation of ERP model?
Frequency
Increase in productions 5
improvement in communication 3
interlinking the various departments 2
All of above 10
Total 20
Interpretation: dependent on the data investigation process at Tesco plc, the output is received
that among the 20 candidates that have participated in the research at organisation, 5 respondents
18
Increase in productions
improvement in communication
interlinking the various departments
All of above
0
2
4
6
8
10
12
Column B

agrees to the fact that ERP has increased the production, while 3 believed that it has improved
the communication. 2 has settled to the point that it has helped in interlinking the various
departments within the firm while 10 respondents agreed to the fact that all the above actions
have been achieved. Thus, this can be said that ERP model has improved the performance of the
business organisation.
TASK 3
P5 evaluate the output gained using proper tools
The research methodology involves the suitable management of various retail functions
which will assist in good increase of idea or insight about processes and activities which are been
taken in considered by the cited business entity and thus involve the great amount of analysis and
specific methods and actions that are been taken in the firm (Haight, Quan-Haase and Corbett,
2014.). This will help in effective growth of buyers contentment level. The effective qualitative
and quantitative analysis of cited operations of the organisation are:
 Research philosophy: it is the ideology that will assist researcher to execute the research
process that will support a good increase in the effectiveness and achievement of set aims
and requirements that helps in executing the research process in very suitable manner.
The research philosophies will include the two major types, positivism and
interpretivism. For the current project, the researcher has chosen positivism research
philosophy that will help in comprehending the data collection and analysing the different
case studies (Chaffey, 2015). This will facilitate an effective growth in knowledge and
insight about the influence lead by digital techniques or technologies on a trade
enterprise.
 Research design: the research design is the process that will help in effective increase in
suitable scheduling of research process which is chosen by selected firm to achieve its
goals and objectives (Sousa and et.al., 2018). Besides this, it helps the data investigator to
set up the questions and find out their outputs in a much effective and efficient manner.
For the present research process to be carried out at the retail enterprise, researcher has
taken the exploratory design of researching that will include the effective planning of the
and exploring of the informations and data from various available sources like
questionnaire, survey etc.
19

 Research Approach: the research process will involve the effective way of analysing
and testing the assumptions that are been found by the data investigator that will be
analysed on the basis of the generation of the different hypothesis. That are been various
research approaches but most primarily the major two approaches are inductive and
deductive. For the current research process, the data investigator has used the deductive
research approach that helps in the better rise in the insight and development of essential
hypothesis that is been required to evaluate the influence of IT tools on and ERP on the
functions of cited retail entity.
 Research Strategy: the effective strategy for carrying out the research process will
support increase in insight of individual or data investigator (Kehoe and Mateer, 2015). It
will help the firm to meet the targeted goals or requirements which are related to data
investigation process. There are basically two variations in strategies which are opted by
the data investigator for getting the suitable rise in the actions and the activities and
achieving set goals and requirements which assist in good management of actions and
activities that are chosen by the enterprise. For the current project, the researcher has
taken qualitative research strategy that will involve the assessment of effectively
developed questionnaire containing close ended questions.
 Data collection: To get the proper insight of the outcomes and the activities which are
been followed by the firm, appropriate data is required to be collected from the form as it
will help in good assessment of the good extent of the trade activities which will help in
effective analysis of the impact of digital tools and techniques like ERP system on the
retail business organisation. The data collection process involve the various methods like
primary and secondary method which are been followed accordingly to the research aims
and objectives. For the current research process, the primary data collection methods are
been taken in consideration that will use the means of questionnaire to get the appropriate
data.
 Sampling: For a good analysis of data, data sampling is very essential as it helps the data
investigator to plan and execute the research process that will support an improvement in
client contentment level and effective collection and assessment of the data which will be
chosen by the retail enterprise (Eesley and Miller, 2018). The sampling will involve the
assessment of the candidate's opinion or views on certain topic or situation. For the
20

current research process at Tesco plc, the researcher has chosen the sample size of 20
candidates involving the employee's of the cited firm. They will be evaluated using the
random sampling approach for the effective and better increase in the client contentment
level which help in suitable management of research functions.
 Data analysis: the assessment or analysis of the proper data that is been collected
effectively using the primary data collection method will be analysed effectively for
having a better management of retail functions and the operations that are been taken in
the effective thought process by organisation which will assist in suitable and better
growth of the retail enterprise (Kenney, Rouvinen and Zysman, 2015). For the current
research process, thematic analysis is been taken in consideration that supports in good
rise in the compatibility and achieving set goals and activities which will support
effective growth of operational capability and achieving targeted aims and objectives.
P6 Give appropriate recommendation and conclusion
Depending on the data assessment processes which is been considered at the Tesco plc, It
can be concluded that usage of ERP module and actions have improved the overall performance
of the organisation that has improved the actions which are been followed by the enterprise. This
has improved the service quality and production of the firm and thus has helped in improving the
customer as well as the employee's satisfaction level (Martin and Tian, 2016). The adoption of
the ERP model has helped in improving the interdepartmental communication, work
performance of the employee's and hence will help in positive rise of the client contentment
level.
Apart from it, depending on the data investigation activity, this is said that digital tools
and techniques like ERP models and tools have helped in the effective management of actions
that are been taken in practice at the organisation. The increase in employee gratification will
support in improving performance of firm that leads to the evolution of good goods and
activities, when delivered to the clients, this will help in rise the customer's contentment level
and increase the revenue generation of the enterprise. The training and knowledge that is been
provided by the firm to its employees about the ERP module implementation and utilization
(Horlacher and Hess 2016). This has emerged as the major factor that has improved the
satisfaction level of the customers and gain a good position of organisation in the market.
21

Other than this certain recommendations can be presented to the firm that will help in
enhancing its performance more in the market using the ERP module at the organisation. This
will assist in the good increase in customer satisfaction level and thus help in a good increase in
actions and achieving of set requirements in an effective manner. Some major recommendations
which are followed by firm are:
 Firm can opt for using the mobile apps and other online mediums to promote its products
and services to its customers. This assist in meeting clients requirements effectively
(Worcman and Garde-Hansen, 2016.).
 Regular assessment of the operations can be followed in order to maintain the product
and service quality and meeting of the new aims and objectives, in the future.
P7 Reflection of learning and performance
Based on the learning and performance that is been received from the data assessment
activities which is been considered by the organisation it can be said that ERP modules and tools
will help in increasing the effectiveness of the organisations and its operations which will
support in rise and achieving of set goals of selected firm. The utilization of these tools and
techniques will help in rise in the customer satisfaction level and thus will support a better rise in
meeting of the set targets which are been set and achieved by cited business entity (Dodgson and
et.al., 2015). Also, this will support in meeting of the set aims or objectives, providing the firm
with an effective market sustainability and handle the business operations and activities in more
efficient and effective manner to improve their operational performance and the revenue
generation.
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