Evaluating the Impact of ERP Systems on Tesco PLC's Operations

This report examines the impact of Enterprise Resource Planning (ERP) systems on Tesco PLC's business operations. It begins with an introduction outlining the significance of digital technologies in retail and the benefits of ERP systems, such as improved customer satisfaction and operational efficiency. The report then details the research methodology, including the objectives and project management plan, which encompasses timelines, work breakdown structures, and Gantt charts. A qualitative and quantitative analysis of various research methods, including questionnaires, is presented to assess the effectiveness of ERP implementation at Tesco PLC. The analysis focuses on key themes such as the effective use of digital techniques, the benefits of ERP systems, and the implementation of ERP models. Findings indicate positive impacts on digital technology usage, ERP benefits, and effective ERP implementation, with data visualization and interpretation supporting the conclusions. The report concludes with recommendations and reflective outlooks on the implementation of ERP systems within Tesco PLC.

The Impact of Digital
Technology of Business
Activity

INTRODUCTION
Title
“How the use of ERP system using digital technology has helped in increase in operations
quality of Tesco plc”
Background study
The digital technologies play a deep and crucial role in the operations of a business
organisation. The digital or IT tools will support in looking after the better management of
enterprise retail operations and functions which supports the increase in customer contentment
level and improve the performance of business enterprise (Jeston and Nelis, 2014.). The use of
latest and effective digital technology will aid in achieving of targeted aims and objectives which
supports in better rise in compatibility and gain an effective control over the actions that will
support the effective management of retail functions. It will facilitate a suitable increase in
satisfaction level of customers in a very significant way (Schwalbe, 2015. ) It will also support in
maintaining a good relation with the stake holders and customers of the firm. The ERP system
will involve the customers and effective handling of the actions that will aid in effective growth
of the accessibility and meeting of targeted goals by organisation. This will support in enhancing
the trust level of the individual that will impact the operations and effectiveness of the
organisation (Turner, 2016). Other than this, the use of Enterprise resource planning will support
the increase of buyers contentment stage that will lead to effective management of business
operations which are been followed within the firm. The Tesco plc will look after the effective
handling of retail functions that will assist in an effective growth in efficiency of firm and
achieving the targeted aims and objectives which are been set by the enterprise. Other than this,
it will assist a good rise in the profit making by the selected enterprise ( Taylor, Bogdan, and
DeVault, 2015).
TASK 1
P1 what is the purpose and significane of this research
Intention:
“For evaluating the effect of ERP system on retail functions of a firm. A case study of Tesco Plc
”
Objectives:
 Have the better understanding of the digital technology on Tesco plc.
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 Identifying and showcasing the impact of the ERP models on a business enterprise.
 To analyse the influence of ERP system on the operations that are followed within the
firm.
 To provide the effective conclusion, recommendation and reflective outlook on the
implementation of ERP system on the cited business enterprise.
P2 Project management plan of Tesco PLC
The project management plan will support effective rise in business activities that are
been adopted by the firm to gave a significant relation of activities and functions which are been
assimilated by retail organisation (Schwalbe, 2015). The effective preparation and the achieving
the set aims and objectives will assist in good handling of business activities with achieving of
goals which is been set by cited retail entity in setting up of the retail functions and activities
which help in effective growth of the compatibility of selected retail organisation. PMP to
identify the impact of ERP system on Tesco plc is as follows:
WBS Task Name Duration Start Finish
1 Identification of project title. 5 days Mon
4/6/18 Fri 8/6/18
2 Making of problem statements 4 days Sat 9/6/18 Tue 12/6/18
3 Setting deadlines and resource
allocation 11 days wed
13/6/18 Sun 24/6/18
4 Literature review 5 days Mon
25/6/18 Fri 29/6/18
5 Choosing various techniques for
investigation 4 days Sat
30/6/18 Tue 3/7/18
6 Calculation of cost 5 days Wed
4/7/18 Sun 8/7/18
7 Data Interpretation and Data analysis 7 days Mon
9/7/18 Mon 16/7/18
8 Evaluation of results 6 days Tue
17/7/18 Sun 22/7/18
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9 Giving out conclusion and
recommendations 7 days Mon
23/16/18 Mon 30/7/18
10 Documentation of results 2 days Tue
31/7/18 Wed 1/8/18
11 Report submission 2.5 days Thu 2/8/18 Sat 4/8/18
Along with the project management plan, various other elements will be chosen by the
enterprise which will assist in improving the operational capability and managing various
activities which will help in better pull off of different retail functions that will assist the firm to
achieve its objectives and meeting of the targeted goals and actions (Nicholas, and Steyn, 2017).
Other than this, it will help in growth of good insight about the procedures to be followed which
are very essential and vital role in business activities. Some major elements or factors that are
been considered are:
 Time: the time duration plays a very vital role in execution and achieving of the targeted
goals and actions. It will help in better assessment of the different activities at the Tesco
plc. This research process will take 58.5 i.e. approx. 2 months (Turner, 2016.). The
fulfilling of the research process on the stipulated time will help in improving the
customer's perception towards the firm and the organisation will look after the better
handling of the different research processes and managing the business activities in a
better way (Nicholas and Steyn, 2017.).
 Cost: effective management of the costing or expenses has to be done in order to prevent
the losses in the financial and other important resources which are followed by retail
enterprise to have an effective market share with gaining the targeted aims and objectives
(Vaioleti, T.M., 2014). The financial resources are necessary to be managed which will
assist to have a good rise in trade place share, improving the financial stability and
management of business operations and attain a stability in market.
 Scope: The scope of this research process is to improve the knowledge about the better
utilization of the ERP model that will assist in good increase of operational capability of
selected retail enterprise. Besides this, it will lead to the improvement in adoption of high
level of retail functions and achieving the goals and objectives (Vaioleti, 2016). The
increase in scope and achieving the set objectives will improve performance of firm, thus
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will help in looking after the actions and activities which is been followed by the firm for
the better growth and rise in effectiveness to carry out the business operations and other
activities in a better way to promote the growth of the business organisation (Kane And
et.al., 2015.).
 Quality: The assessment of ERP will assist an effective management of the retail
operations in a significant manner, improving service and product quality. Providing the
good quality services to the user will help in effective rise in operations which will assist
in effective increase in operations and achieving the set aims and requirements which
support a good improvement in customer satisfaction (Jeston and Nelis, 2014). Besides
this, it will also improve the brand image of the company in the market.
 Communication: it will also support in good assessment of communication process that
will support in better management of research process (Taylor, Bogdan and DeVault,
2015). The facilitating of the good communication will help in suitable growth in
understanding and insight of the digital technology or ERP precisely on the execution of
the research activities in more effective and precise manner. This will also help in
adopting the suitable measures and activities that are been taken in thought process by the
trade entity.
 Risk and resources: the research will also help in the better assessment of the risk
factors and mitigate them in order to safeguard the resources. The assessment of risk
factors and suitable scheduling of trade activities which support an effective development
and handling of wide range of digital techniques which will assist in suitable increase in
efficiency of organisation and better utilization of the resources (Westerman, Bonnet, and
McAfee, 2014).
P3 Project time line, Work breakdown structure and Gannt Chart.
Work break down structure
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5

TASK 2
P4 Perform the qualitative and qualitative analysis of various research methods meeting project
aims and objectives
Questionnaire
Name:
Gender:
Contact:
Is Tesco plc using the digital technology in a very effective way?
 Yes
 No
 Not sure
Do you find ERP system beneficial for the retail enterprise?
 Yes
 No
 Not sure
Is ERP system and model are been well implemented at Tesco Plc?
 Yes
 No
 Not sure
Do you agree that implying the ERP tools and techniques in retail functions that assist in
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maturation and development of retail enterprise?
 Highly agree
 agree
 Neutral
 Disagree
 Highly Disagree
Has the productivity and effectiveness of the firm has improved?
 Yes
 No
 Not sure
Do you find ERP model to be effective for the organisation to connect with its customers?
 Yes
 No
 Not sure
“ERP has improved the customer satisfaction of Tesco plc.” Are you agree with this statement?
 Highly agree
 agree
 Neutral
 Disagree
 Highly Disagree
Are the employee's at Tesco plc well trained to use the ERP module effectively?
 Yes
 No
 Not sure
Has usage of ERP model improved the employee satisfaction at Tesco plc?
 Highly agree
 agree
 Neutral
 Disagree
 Highly Disagree
What change in operational performance is been observed after implementation of ERP model?
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 Increase in productions
 improvement in communication
 interlinking the various departments
 All of above
Any recommendation
------------------------------------------------------------------------------------------------
Theme 1: Effective usage of digital techniques
Is Tesco plc using the digital technology in a very effective way? Oftenness
yes 16
No 1
Not sure 3
Total 20
Representation: Depending on research activities which is been conducted at the retail
enterprise, Tesco Plc it is been found that out of 20 respondents participated in the research
activity, 16 answerers believe that cited retail enterprise is effectively using the digital
8
yes No Not sure
0
2
4
6
8
10
12
14
16
18
Column B

technology while I candidate denied and said that the firm is unable to use digital technology
with efficiency. On the other hand, 3 candidates had no idea about it. Thus, om the basis of this,
it can be interpreted that Tesco is using digital technology and ERP model with much
effectiveness.
Theme 2: Benefits of ERP system
Do you find ERP system beneficial for the retail enterprise? Frequency
yes 17
No 1
Not sure 2
Total 20
Interpretation: Based on the above research activity that is been taken place at Tesco plc, to
judge the influence of a IT like ERP module the business operations of an organisation. From the
analysis performed for the research process, it is been analysed that out of 20 respondents, 17
candidates believe that usage of digital technology is beneficial for the firm while 1 candidate
denied to it. On the other hand, 2 respondents were not sure about the benefits that ERP model
9
yes
No
Not sure

lay on the organisation. This it can be interpreted that digital technologies are beneficial for the
organisation.
Theme 3: Implementation of ERP model
Is ERP system and model are been well implemented at Tesco Plc? Oftenness
yes 15
No 3
Not sure 2
Total 20
10
yes No Not sure
0
2
4
6
8
10
12
14
16
Column B