Analyzing Change Management Strategies for ESS Support Services LLP

This report provides a comprehensive analysis of change management strategies for ESS Support Services LLP, a food and service provider operating globally. It begins with an introduction to the company, its operations, and the report's objectives. The report then delves into factors affecting the organization, utilizing PESTLE and SWOT analyses to assess the external and internal environments, identifying political, economic, social, technological, legal, and environmental factors, as well as the company's strengths, weaknesses, opportunities, and threats. Key change management approaches are discussed, including the adoption of innovative technologies, a focus on ethical and cultural frameworks, and the establishment of regional offices. The report compares Lewin's, Kotter's, and ADKAR models of change, concluding that the ADKAR model is the most suitable for ESS Support Services LLP. The report emphasizes the importance of adapting to political and cultural changes and concludes by recommending the implementation of the ADKAR change model to enhance organizational effectiveness and performance.

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JANUARY 1, 2020

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Table of Contents
Introduction................................................................................................................................2
Factors affecting the organisation..............................................................................................2
PESTLE and SWOT Analysis...............................................................................................2
Change Management within the organisation............................................................................3
Lewin’s v/s Kotter v/s ADKAR Model of Change................................................................4
Conclusion..................................................................................................................................5
References..................................................................................................................................6
Appendix....................................................................................................................................7
Appendix 1.............................................................................................................................7
SWOT Analysis.................................................................................................................7
PESTLE Analysis...............................................................................................................7

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Introduction
ESS Support Services LLP, is a food and service provider company based in Kazakhstan, the
organisation provides support services to various organisations around the world including
schools, offices, and also to the companies operating in remote locations. the organisation is
focused towards providing its clients with quality and valuable services so that they can
establish a long-term relationship with them 1. The report is focused on analysing the factors
within the internal as well as external environments that can affect the organisation
performance and also identifying the change approach that the organisation can adopt to
implement changes within the organisation.
Factors affecting the organisation
PESTLE and SWOT Analysis
ESS Support services operates its business activities globally and in isolated and remote
locations due to which the business operations get influenced by various internal as well as
external environmental factors. Such external factors can be effectively analysed through
analysing the political, economic, social, technological, legal and environmental factors
(PESTLE) of the business environment in which it is operating its business to identify the
threats and challenges 2.
The political issues within the nations can influence the business operations of ESS, such as
the change in tax rate, change in laws related to travel and leisure. The social factors included
the change in demographics as they operate in remote locations therefore, they may face
certain issues within the area as skill level of population, culture and the attitude of the
society towards such business. ESS Support services is required to focus upon environmental
factors such as climate change, waste management and organisation attitude towards use of

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green products. As the organisation provides services such as catering and facilities
management to the people worldwide, therefore such factors are requited to be considered to
improve organisational efficiency, as the society culture as well as the political factors can
restrict the organisation to operate in a specific location due to their cultural or traditional
beliefs, so the organisation is required to focus upon analysing such factors 3.
There are certain internal factors upon which the organisation is required to focus upon to
improve organisational efficiency, such as the organisational strengths and weakness and the
market opportunities and threats 4. ESS is world leading food and service providers and has
an ethical and sound corporate governance, which is the strength of the organisation, the
organisation has been criticised for paying bribes to the government officials has created a
negative image for the organisation and can be considered as a weakness for the organisation
5. ESS con focus upon introducing innovative technologies to improve organisational
performance and can also involve in CSR activities to improve its reputation within the
society. ESS has an effective management and corporate governance within the organisation,
which can manage the workforce within the organisation and can led the organisation
towards achieving business goals and objectives, whereas the past critics are required to be
take care through taking necessary steps towards the society so that the impact of the
organisational weakness can be reduced (See Appendix 1).
Change Management within the organisation
Key approaches that ESS Support Services can adopt to improve their organisational
effectiveness:
 ESS Support services LLP operates in food and service industry, and at different
locations, therefore the organisation can focus upon adopting innovative technologies
to expand its business operations in the local market.

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 The organisation can adapt a cultural framework within the organisation that focus on
maintaining an ethical and cultural business environment within the organisation so
that the unethical activities can be avoided.
 ESS services operates in around 50 countries therefore it can establish regional offices
within different regions so that the workforce operating within the nation can be
effectively managed.
Lewin’s v/s Kotter v/s ADKAR Model of Change
Lewin’s change model helps the management in effectively implementing change within the
organisation, as the model follows three stages to implement change within the organisation.
The first stage is to introduce the employees with the need for the change within the
organisation, the next step follows the implementation of the change within the organisation
and the final step involves ensuring that the change has been introduced and the activities are
being conducted as per change 6.
Kotter’s change management is divided into eight stages that effectively guides the
management to take decisions during the change management process and implement change
within the organisation, but the model is time consuming as compared to the Lewin change
model as it involves a step-by-step model 7.
ADKAR model of change is a tool that effectively implement change within the organisation
and focus on achieving the goals and objectives of the organisation, as the model focus on
creating awareness before implementing change, creating desire among the employees,
providing knowledge about the change, maintaining change within the organisation and keep
it reinforced for later. This model effectively analyses organisational capability to analyse the
reasons of change requirement and identify issues within the change implementation process
8.

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Among the three approaches of change management, ESS services can adapt ADKAR model
of change management as the model is effective in comparison with the Lewin’s and Kotter’s
change models. As the Lewin’s model is time efficient but the focused area covered is limited
in comparison to ADKAR change model, and in comparison, to Kotter’s change model the
ADKAR model is time effective and focus on the key aspects of the organisation including
the employee attitude towards change, organisational ability and the key requirements for
implementing change within the organisation.
Conclusion
ESS Support Services LLP is an organisation that operates in around 50 countries all over the
world, therefore it is required to focus upon analysing the internal as well as external factors
so that the possible threats and opportunities can be analysed and worked upon. The major
issues faced by the organisation is the change in the political as well as cultural factors of the
nation in which it is operating its business, as such factors directly impact the operations of
the organisations within the industry and have influence on the future growth of the
organisation. ESS can adopt ADKAR change model within the organisation to implement
strategic change so that the organisational effectiveness and performance can be improved.

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References
x
1. ESS Support Services. About us. https://www.esskazakhstan.com/about-us (accessed
February 13, 2020).
2. Perera, R. The PESTLE Analysis, 1st ed.; Nerdynaut, 2017.
3. ESS. ESS. http://compass-group.com.au/companies/ess (accessed February 13, 2020).
4. Gürel, E.; Tat, M. Swot Analysis: A Theoretical Review. The Journal of International
Social Research 2017, 10 (51), 994-1006.
5. Goodley, S. Compass Group subsidiary 'paid bribes to Kazakhstan customs officials.
https://www.theguardian.com/business/2015/jun/21/compass-group-subsidiary-paid-
bribes-to-kazakhstan-customs-officials (accessed February 13, 2020).
6. Hussain, S. T.; Lei, S.; Akram, T.; Haider, M. J. Kurt Lewin's change model: A critical
review of the role of leadership and employee involvement in organizational change.
Journal of Innovation and Knowledge 2018, 3 (3), 123-127.
7. Small, A.; Souza, D.; Magny-Normilus, C.; David, D. Using Kotter's Change Model for
Implementing Bedside Handoff A Quality Improvement Project. Journal of Nursing Care
Quality 2016, 31 (4), 304-309.
8. Tang, K. N. Change Management. Leadership and Change Management 2019, 47-55.
x

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Appendix
Appendix 1
SWOT Analysis
Strength
 World leading food and service
providers.
 Ethical and sound corporate
governance.
Weakness
 The organisation has been criticised
for paying bribes to the government
officials has created a negative image
for the organisation
Opportunities
 Introducing innovative technologies
to improve organisational
performance and can also involve in
CSR activities to improve its
reputation within the society.
 Focus towards necessary steps
towards the society development.
Threats
 Negative image of the organisation
may possess a threat for the
organisation.
PESTLE Analysis
Political Factors: The political issues within the nations can influence the business
operations of ESS, such as the change in tax rate, change in laws related to travel and leisure.
Economic factors: The nation’s policies related to the tax rates and the economic conditions
of the nation may influence the business of ESS Services LLP.
Social Factors: The social factors included the change in demographics as they operate in
remote locations therefore, they may face certain issues within the area as skill level of
population, culture and the attitude of the society towards such business.
Technological Factors: The technological changes within the industry is required to be
adopted by ESS so that it can compete within the industry and can provide its customers with
improved and innovative customer services.

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Legal Factors: The legal rules and regulations within the nation related to the food and
service industry is required to be analysed by the organisation, so that the organisation can
develop strategies accordingly.
Environmental factors: ESS Support services is required to focus upon environmental
factors such as climate change, waste management and organisation attitude towards use of
green products.