Essential Skills for Health and Care Management: Case Study Analysis

This essay analyzes workplace stressors within the health and care sector, using a case study of Mr. Thompson to illustrate the challenges. It defines health and care management and explores how factors such as burnout, conflicts, and communication breakdowns impact the performance and well-being of carers, teams, and service clients. The essay highlights the increased dependency of Mr. Thompson, the breakdown in communication, and the family's concerns as key stressors. It then examines the consequences of these stressors, including reduced performance, increased tiredness, and disengagement. Finally, the essay proposes strategies to minimize these stressors, such as encouraging open communication, offering mental health benefits, incorporating meditation, providing flexible work schedules, and encouraging breaks. The aim is to improve the care provided to patients like Mr. Thompson by addressing the key issues and providing better care services.

Essential Skills for Health and
Care Management A1

Health and care management is defined as the efforts which are made in the planning,
directing activities within the health care system for patients who are in need of the care services
(Wager, Lee and Glaser, 2021).
Thus, the essay will analyse the workplace stressors to staff working in the health and
care sector in reference to the case study which is of Mr. Thompson having health issue of
facing burnout. Further, the stressors will be discussed which impacts the performance and the
well-being of the carers, service clients and teams. Moreover, strategies to minimize the stressors
will also be explained in more detail manner.
Component Part 1
Question 1
Exploring workplace stressors to staff working in the health and care sector and
considering how the stressors impact on the performance and well-being of carers, teams
and service clients and identifying the strategies to minimize these stressors
Workplace stress is the stress which affects the physical and emotional response that
happens when there is a conflict between job demands on the employee and the resistance of
control an employee has over meeting these demands. There are some major workplace stressors
which affects the staff working in the health and care sector and these are mentioned as -
 Burnout (Rasool and et.al., 2020).
 Conflicts with patients, co-workers and other health care professionals.
 Communication breakdown.
These are some major workplace stressors to staff working in the health and care sector for the
patient who is Mr. Thompson is having more dependency levels. In the case of Mr. Thompson,
the issue is that there has been increase in the dependency of the care services which is making
Mr. Thompson rely more on care services. Rather, there is certain care which can be provided to
Mr. Thompson also his family is concerned about his health (Foy and et.al., 2019). The family is
also complaining about the care team which is causing break in the communication and is
increasing stress at different levels to all the people who are involved. The workplace stressors
which have been identified are the aspects which are determining the concerns regarding the
stress which is caused to the staff working within the health and care sector.
Due to burnout, conflicts with patients, co-workers and other health care professionals
have been affected at large scale. These workplace stressors have created problems which are

determined of how ineffectively there are aspects which are physically and emotionally
damaging the thought processes of the health care staff (Ravalier, 2019). The major reason for
the workplace stress which has been caused in Mr. Thompson's case is that there has been
communication breakdown for providing the care services to Mr. Thompson. This has caused
major problem and has involved the whole family and other healthcare professionals and staff
members having stress. The problem of Mr. Thompson which is related to his health is that Mr.
Thompson is relying more on proper health care services. This has been the aspect of how the
communication barriers and causing the workplace stress to the staff which is working within the
health and care sector.
The stressors impact on the performance and well-being of carers, teams and service
clients which are — burnout, conflicts with co-workers, patients and other health care
professionals and communication breakdown (Foster and et.al., 2020). Among all these
workplace stressors there has been one major stress aspects which is in the case of Mr.
Thompson and that is due to communication breakdown there has been stress which has caused
within all the individuals who are involved, and they are — family, staff working and other
healthcare professionals at large scale. Due to stress which has been created at the workplace,
there has been a great impact on the performance and well-being of carers, teams and service
clients as they are facing the burnout in providing care services to Mr. Thompson. The
workplace stressors impacts the performance of how the carers are taking care of the patient who
is Mr. Thompson. The teams and service clients are also impacted and this hinders their
performance largely within health and care sector.
Burnout makes the carers, teams and service clients more prone to tiredness and ill
health. This makes their performance weaker which then contributes less in taking care of the
Mr. Thompson at large scale (Lovejoy and et.al., 2021). Due to communication breakdown the
performance of carers, teams and service clients is also impacted and this results in failure while
taking care of the patients. Mr. Thompson and family is also having complaints about the
communication breakdown which is causing more stress to all the people who are involved for
providing care of Mr. Thompson. Burnout has caused excessive and prolonged emotional,
physical and mental stress. Due to this, there is more turnover and disengagement of the carers,
teams and service clients who are involved. Also, conflicts with patients, co-workers, and other
healthcare professionals impacts their performance for taking care of the patients as in this case,

taking care of Mr. Thompson (Ryan, Bergin and Wells, 2021). There have been many problems
and issues which Mr. Thompson and family have been facing while providing care. It is very
important to analyse and address the problems and solve them immediately so that Mr.
Thompson and family are not facing any problem while taking care of Mr. Thompson. The stress
has to be managed effectively so that the performance of carers, teams and service clients is not
impacted. Therefore, it is very important to improve the performance of the carers, teams and
service clients so that proper health and care facilities are being provided to Mr. Thompson and
relieve them from major burnout issues.
Strategies to minimize the stressors which are burnout, conflicts with co-workers,
patients and other health care professionals, communication breakdown. There are certain
strategies which helps in analysing and identifying the aspects and strategies of how to remove
the workplace stressors in health and care sector which is very necessary. These strategies are
determined and explained as follows -
 Encouraging open communication — This is very important strategies which should be
followed by the carers, teams and with patients. With the help of open communication
many issues, problems will be solved as in the case of Mr. Thompson.
 Offering physical and mental health benefits to the carers, health care professionals so
that they are relived from stress (Agarwal and et.al., 2021).
 Bringing meditation periods at the workplace so that the carers, healthcare professionals
and service clients are able to focus on performing good. This will also help them in
improving their health and there will be more increased level of patience which will be
incurred by them.
 Considering flexible work schedules for the staff working in the health and care sector.
This will also help in initiating the concerns which are related to working in appropriate
times and delivering proper care facilities to the patients.
 Encouraging carers, healthcare professionals, service clients to take breaks in their shifts.
This will help in gaining more energy and engaging them to perform better and taking
care of the patients by providing them care in appropriate manner (Olson and et.al.,
2019).
These are some major strategies which will help in realizing and minimizing the stress
which the carers, healthcare professionals and services clients are facing within health and care

sector. These strategies will also help in determining the major key concerns which are regarding
how to perform well within the health care sector. These strategies when adopted by the care
team in Mr. Thompson's case will help in providence of proper care services which Mr.
Thompson is requiring of (Mullen and et.al., 2018). There will also be encouragement of the
aspects which will be addressed for ensuring that proper care services are to be delivered at large
scale. This will help in analysing and developing the key concerns which are related to how
effectively the care team can take care of Mr. Thompson by imbibing these strategies and falling
into no major issues and problems such as communication breakdown and burnout. Therefore, it
is very necessary for the care team to follow these strategies to provide proper care facilities
which Mr. Thomson requires without any communication and other workplace stress. Burnout
problems will be solved by in taking and practising regular meditation which will help the carers
relieve their stress.
Therefore, it is concluded from the essay that workplace stressors to staff working in the
health and care sector were explained in reference to the case study which is of Mr. Thompson
having health issues. Further, the stressors such as burnout, conflicts between co-workers etc.
and communication breakdown were discussed which impacted the performance and the well-
being of the carers, service clients and teams. Moreover, strategies to minimize the stressors
were also discussed and explained in detail. These were regarding the case study which was
based on care to be provided to Mr. Thompson for his health issue which is burnout and his
family concerned for the care services to be provided.

REFERENCES
Books and Journals
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improve workplace satisfaction, efficiency, and minimize burnout. La radiologia
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enhancing worker well-being. American Journal of Public Health. 111(10). pp.1787-
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Mullen, P.R. and et.al., 2018. Job stress, burnout, job satisfaction, and turnover intention among
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Ravalier, J.M., 2019. Psycho-social working conditions and stress in UK social workers. The
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Wager, K.A., Lee, F.W. and Glaser, J.P., 2021. Health care information systems: a practical
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