A Reflective Report on Skills Development in the Hospitality Industry

This reflective report delves into the essential skills required for a successful career within the hospitality industry. The report examines key attributes such as teamwork, multi-tasking, flexibility, time management, communication, and interpersonal skills. It provides a personal reflection on how developing these skills has enhanced the author's performance and career prospects. The report highlights the importance of adapting to the dynamic nature of the industry, managing time effectively, and improving communication to better serve customers. Furthermore, it emphasizes the value of interpersonal skills in fostering collaboration and creating positive customer experiences. The conclusion summarizes the significance of these skills for both individual growth and the overall success of hospitality establishments, ultimately leading to increased customer satisfaction and loyalty, and improved career opportunities.

Business Part One

Table of Contents
INTRODUCTION...........................................................................................................................2
MAIN BODY...................................................................................................................................2
CONCLUSION................................................................................................................................4
REFRENCES ..................................................................................................................................5
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INTRODUCTION
Reflective report is the analytical writing where writer describes the real or imaginary
scene, interaction, event, memory, form, passing thoughts, adding personal reflection on the
meaning of incident or situation with thought, feelings and emotions of his or her life. The focus
is on writing not the merely description. In reflective report the analysation of events or idea with
the depth thinking.
In the above reflective report we have done the reflective writing on the future
employment opportunities within the hospitality industry. The description of various skills is
accessed which are necessary for the individual to develop in self to enhance his/her growth
opportunity among the industry.
MAIN BODY
Working among the hospitality industry could be highly rewarding. The essential skills
which are required for the upliftment of the career among the hospitality industry are as follows -
Team Work –
Team work is the essential in each and every job within hospitality industry. As I was
working in this industry I used to work individually. I do not prefer to work in the team and if
any task allotted to me, I couldn't coordinate with team members. Thus, this lack me behind from
working in the team. I like to work in my own ways, so I was not comfortable to work with the
team members as I was not involved with other co-workers. As I developed the team work skill I
am agreed to work with the teams and complete the job task with coordination among team
workers this raises my performance and developed a confidence among me. With the help of
team work I could easily build a good bonding among my co-workers. Working with the team
work I could learn more things from my co team members and develop new skills in me which
will be helpful for me in the future growth and development within the hospitality
industry(Claveria, Monte and Torra, 2015).
Multi-Tasking –
Multi-Tasking is very important in the hospitality industry as there is no same day in the
industry. The footfall of the customer varies daily, so the staff of the hotel must be able to handle
the multi task and should deal potentially with the number of jobs in the day. I couldn't be able to
handle multi task which is the hurdle for me to survive in the industry. As I develop this skill in
me I could swipe to any job at any time in the hotel (Rhou and Singal, 2019). This is very helpful
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for me to develop various skills in me related to different job task which can be performed in the
hotel. With multi-tasking I could also assist and attend the customers effectively and satisfy
customers with their needs and demands thus this is also helpful for the hotel in retaining their
existing customers to visit again to the place and enjoy the amazing services which are rendered
by the hotel thus this somehow directly influence my performance and this leads to enhance my
career growth opportunity(Dzhandzhugazova and et.al, 2016).
Flexibility –
The majority of hospitality staff works for the long hours and difficult shift times, they
are also tended to work on the holidays. I was not flexible for working on holidays and difficult
shift timing because of my personal life this has an adverse effect on my performance. As I was
not counted in the extraordinary workers in the hotel so no performance rewards are allotted to
me as I was not flexible for work with the hotel in the busy period. Now as I become more
flexible to my job I'm ready to work if it is needed in the busy period. So extra rewards and
incentives are provided me for working in the difficult shifts and holidays and thus this will help
in raising my monetary also and enhances my performance appraisal. Working flexible help me
to get soon promotion in the department of the hotel and now I assist the teams of large peoples
and handle them effectively so that they can perform all their task properly and convene the
visitors of the hotel and avails them with the great experience for the hotel(Jones, Hillier and
Comfort, 2016 ).
Time management –
The job and task are needed to be completed in timely manner in order for all aspects of
hotel for their smooth running. During the festival time there is rush in the hotels all order should
be managed on time so that they can avail the orders to the customers on time and don't let them
wait for long time. I was weak at time management and not punctual towards my job and task.
This results in delay my tasks and job even I could reach to the hotel on time as this had a bad
impact on my performance and sometime I could have a late penalty for coming late to the hotel.
Further, with the help of mobile app and notes I manage my work and completes my all task
before time this somehow built a positive attitude in me for performing the task on time and
rendering the better services to the customers. Thus, I was appreciated by my managers and
leaders. This has a significant impact on my performance and growth which is considered by my
hotel manager. This is also a positive sign for the hotel to attract new customer and satisfy them
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by providing quality services on time, will help them to feel that the hotel values the time of the
guest visiting to their place(Kandampully, Zhang and Bilgihan, 2015).
Communication -
The communication skills are highly essential when it comes to serving the customers
better in hospitality industry. Having the effective skills of communication helps the staff of
hotel to provide world-class services to their visitors and make them feel valued. Besides this, it
also helps to build a rapport and trust among the minds of consumer for the staff as well as hotel.
This has been a complicated task for me as my communication skills were not furnished enough
that can create a value for the visitors(Singal, 2015). I was unable to communicate with the
guests as well as my c-workers due to which my work suffered to a great extent. To overcome
this issue, I attended various workshops and took communication training which helped me a lot.
After pursuing this, I was able to solve the problem of the visitors instantly by simply
communicating with them and listening them effectively. I became potent enough to tell them
about the various benefits of choosing the particular hotel. Besides this, I was able to interact
with my co-workers and top management effectively that helped me to solve my problems and
eventually helped me to understand their working(Kim, Vogt and Knutson, 2015).
Interpersonal skills -
Apart from the communication skills, the most important skill which is highly crucial for
increasing the performance of hotel are the interpersonal skills. Various interpersonal skills like
collaboration, self-confidence, positive attitude etc are significant for attracting the customers
and making an unforgettable impression within their mind. Talking of my interpersonal skills, I
was unable to work collaboratively with my team members and co-workers. I lack behind the
team spirit and was unable to understand the work being allocated in the teams. Besides this, it
was difficult for me to understand the work done by my co-workers and communicate with them
effectively due to which my team work ability was low. In order to solve this issue, I took classes
for improving my interpersonal skills through I was able to communicate with rest of the staff
and was able to serve the customers better. This also helped me undertake various tasks which
seems to be difficult and helped me to work on various my behaviour towards customers as well
as the complicated software. Apart from this, I was able to understand the working of various
cross functional department which helped me in my personal growth and grooming and
eventually helped me to achieve my individual as well as the organizational goals(Liang and
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et.al., 2017).
CONCLUSION
From the above study it is concluded that the above skills are necessary for an individual
for working in the hospitality industry. It is helpful for the individual growth along with the
growth of the hotel as well. The individual with such skill will be the fruitful for the hotel and
thus hotel can also render the high quality services to their customers on time and satisfy the new
customers and this will commence them to visit again to the hotel and render the best services of
the hotel. This will directly raises the number of customers to the hotel and thus the individual
with this skill will also be rewarded and promoted forward for their job well done. The
individual can have a better growth opportunity in the hospitality industry by developing such
skills and work efficiently.
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REFRENCES
Books and Journals:
Claveria, O., Monte, E. and Torra, S., 2015. A new forecasting approach for the hospitality
industry. International Journal of Contemporary Hospitality Management. 27(7).
pp.1520-1538.
Dzhandzhugazova, E.A and et.al, 2016. Innovations in hospitality industry. International
Journal of Environmental and Science Education. 11(17). pp.10387-10400.
Jones, P., Hillier, D. and Comfort, D., 2016. Sustainability in the hospitality industry: Some
personal reflections on corporate challenges and research agendas. International Journal
of Contemporary Hospitality Management. 28(1). pp.36-67.
Kandampully, J., Zhang, T. and Bilgihan, A., 2015. Customer loyalty: a review and future
directions with a special focus on the hospitality industry. International Journal of
Contemporary Hospitality Management. 27(3). pp.379-414.
Kim, M., Vogt, C.A. and Knutson, B.J., 2015. Relationships among customer satisfaction,
delight, and loyalty in the hospitality industry. Journal of Hospitality & Tourism
Research. 39(2). pp.170-197.
Liang, T.L and et.al., 2017. Transformational leadership and employee voices in the hospitality
industry. International Journal of Contemporary Hospitality Management. 29(1). pp.374-
392.
Rhou, Y. and Singal, M., 2019. A review of the business case for CSR in the hospitality
industry. International Journal of Hospitality Management. 84. p.102330.
Singal, M., 2015. How is the hospitality and tourism industry different? An empirical test of
some structural characteristics. International Journal of Hospitality Management. 47.
pp.116-119.
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