Comprehensive Report: Strategies for Effective Workplace Relationships

This report comprehensively examines strategies for establishing and maintaining effective workplace relationships. It begins by exploring methods for monitoring employee performance and leveraging information to improve work quality, using Marriott Hotel as a case study. The report then delves into networking strategies, including internal organizational structures and personal development suggestions. It analyzes the interaction between personal and organizational goals, the effectiveness of informal communication, and examples of business and professional networking. The report further introduces innovative networking ideas and discusses feedback mechanisms, collaborative decision-making, and open communication within teams. It emphasizes the importance of trust in teamwork and the impact of poor communication. The report also covers personal values for harmonious relationships, organizational processes for conflict and poor performance management, and different questioning styles. It provides examples of workplace conflicts and the impact of assertive, aggressive, and passive behaviors. Finally, the report concludes with discussions on appropriate leadership styles and features of the Simplified Tax System, offering a holistic view of workplace dynamics.

Establish effective workplace
relationships

Contents
1. Ways to monitor performance and information used to improve work performance.............1
2. Steps taken by firm regarding networking and three suggestions that can be done personally
.....................................................................................................................................................1
3. Personal plans/goals interact with the organizations goals and objectives..............................2
4. Effectiveness of informal mechanisms of communication......................................................2
5. Examples of networking for business and professional networks...........................................3
6. 6 new networking ideas and way to use them.........................................................................3
7. Ways to receive feedback and how it is to be offered.............................................................4
8. Collaborative decision making................................................................................................5
9. Ways in which open communication can be achieved in a team............................................5
10. Without trust teamwork is nothing........................................................................................6
11. Impact in conditions when there is no open communication in team....................................6
12. Personal values that should be important for ensuring harmonious relationship at work.....7
13. Organizations process for managing conflict........................................................................7
14. Organisations process for managing poor work performance...............................................8
15. Six different styles of questioning.........................................................................................9
16.Examples of major and minor conflicts involved in at the workplace...................................9
17. How assertive, aggressive and passive behaviours can harm organisation.........................10
W1 Identify the situation in which autocratic leadership style is probably appropriate...........10
W2 Identify the situation in which democratic leadership style is probably appropriate.........11
W3 In what situation free-rein leadership is probably appropriate...........................................11
W4 Identify the features of Simplified Tax System or small business provision.....................12
W5 Concept of personal networking.........................................................................................12

1. Ways to monitor performance and information used to improve work performance
Employees are the face of organization as they have direct interaction with customers.
They are the one who have direct interaction with service users. When they are not able to
perform their set of roles in effective manner, then it has negative impact over the business. In
order to overcome these type of issues management need to identify the areas in which
improvement is required. In this context, cite firm that is Marriott hotel make different strategies
with the help of which performance of employees is monitored and they are as follows:
Punctuality: In accordance with the roles and responsibilities that has to be performed by
workers it is important to make sure that all the workers come to office on time. When
employees are punctual, then it can be stated that they are dedicated towards work and will put
on their full efforts on attaining the goals.
Quality of work: At Marriott hotel, there are different type of work that has to be
performed. In order to monitor the performance, this is done determining the quality of work that
is performed by them.
Checking their attitude: Different people have diverse set of perception that are carried
out by individuals. When some work is given some will have positive attitude and there will be
some who will have negative attitude for the same. Monitoring is made by cited firm by
considering the attitude that is shown workers.
In order to improve the performance level, cited firm provide their worker with proper
training so that they are able to develop their skills, capabilities and develop positive perception
towards work.
2. Steps taken by firm regarding networking and three suggestions that can be done personally
In order to improve the networking within the organisation, Marriott hotel make use of
functional structure in which all the operations are divided into different departments. Each of
the department has a head manager and all the managers are fall under main head. All the
employees who are under managers need to communicate all the issues that are faced by them.
Further, managers are the one who convey information regarding the performance to top head.
This is a sequence in follow of information that is carried out top to bottom and bottom to top. In
order words, employees can not have direct interaction with top head. It is important for them to
share the information to their department head and they will convey it to top head. This is a
systematic structure that enables to business to reduce the risk of confusions
1

As per personal aspect, it is important to follow some of the suggestions provided as it
will enable to have strong network.
 Understand the roles and responsibilities: For personal development it is important to
makes sure that I have proper understanding of the set of roles and responsibilities that
has to be played. When there are confusions, then it becomes difficult to follow the
network in effective manner.
 Maintaining relationship with managers: It is important to have strong relationship with
managers so that one is able to understand the information or orders that are provided by
managers. When information is maintained, then it help to reduce the rate of confusions
and there will not be facing conflicts.
 Identifying the required skills: In order to perform any type of roles, it requires to have
certain set of skills so that it can be performed efficiently.
3. Personal plans/goals interact with the organizations goals and objectives
In accordance with the person goals and objectives, one prefers to get a job that provides
them satisfaction. This is possible when they perform with their full efficiency and focus on the
goals that are provided by the firm. When management gets to know that one is working to
support their business, then management help employees towards attaining their personal goals.
Workers who are skilled and are supportive can considered to be precious and they focus on
providing them all the requirement and in helping them to attain the goals in positive manner.
Further, it is also identified that when workers are focused on attaining the objectives of the
business, then it enables to attain the personal goals.
4. Effectiveness of informal mechanisms of communication
Within the organization, it is important to have strong communication with all the
members so that all are able to understand the work that they have to perform. In context with
customers, employees need to determine the preference of what they expect and when these are
identified and fulfilled, then customers get satisfied. Direct communication enables to consider
the feeling that each person has. On the other hand, for indirect communication there are issues
faced when it is not done effectively. All the details need to be covered so that receiver is able to
understand them in effective manner. Within the organization, employees and employers make
use of mails. There are issues faced when the information that is provided is not appropriate.
2

However, when employees are able to get used to it, then it helps to develop trust and
confidence.
5. Examples of networking for business and professional networks
Networking is to share information and this is a situation in which people convey all the
details so that appropriate decision can be taken. Within the organization, it is important that
proper sharing of information take place so that each one is able to convey about the steps that
can be taken to improve the business operations. When sharing is information is done by
workers, then they develop positive perception within the mind and they feel valued. Further, it
also helps to reach out people and in determining the opportunities that prevail in the market.
Moreover, there other benefits like expansion of processional contacts, improves profitability
and benefits form collective buying. The business makes use of word of mouth which helps to
share information that is passed by one to another. When information is passed on by people,
then it becomes helpful enough to develop strong network of professionals who can be
supportive enough for the business to grow.
6. 6 new networking ideas and way to use them
There are different type of network ideas that can be used by the business with the help of
which the set goals and objectives can be attained. Below given are 6 of the networks:
Business network: These are determined to be the contact that management has with their
employees, customers, suppliers, etc. There are many departments that are involved to make the
business to run their operations in effective manner and when these are carried out efficiently,
then firm is able to reach out their targets.
Social networks: With time, there are many changes that have taken place. These are
helpful enough to have direct interaction with customers. In this context, it includes social sites
like Facebook, Twitter, YouTube, etc. that has helped in providing customers with information
regarding the type of products and services that are delivered by the firm. This is an effective
network that helps to identify the issues that are faced by customers and accordingly steps are
taken to overcome them.
Network marketing: As per this network, management focus on selling and distributing
their goods. There are different ways through which firm can develop strong network. It is
3

important to determine the process with the help of which organization is able to reach out their
customers. Further, in hospitality sector, it requires to identify the suppliers who will enable to
provide materials for providing services to customers.
Men and women network: There are certain set of information that can be shared by
individuals based on the gender they belong. For example, for selling the products of females, it
requires to have an employees who is female as it will be helpful enough to develop effective
relationship with customers. On the other hand, when there are any male oriented aspects that
need to be discussed, then it requires to have male workers as it makes each one to understand
them effective manner.
Industry specific network: Various type of companies delivers their customers with
similar type of products and services. It is important that all the firms have proper coordination
with each other so that when any strategies are implemented, then it does not get affected.
Public speaking and special interest networks: These are type of networks that enables to
develop positive impact over the business among people who make use of the services. In any
organization, it requires to set segmentation so that it becomes easy for the business to focus on
strategies that will be applied to attract them.
7. Ways to receive feedback and how it is to be offered
Feedback can be provided by people who make use of the services that are provided by
the organization. When these are done, then it becomes helpful enough to know that areas in
which firms lack. As per the feedback, management can come up with appropriate steps that will
be suitable to overcome the issues in effective manner. Main focus of any firm is to gain
maximum profit. This is only possible when they are able to determine the need and requirement
of customers. There are different ways that can help to get feedback from the side of customers.
In this context, questionnaire can be formed that included all the areas through which
performance of employees and satisfaction of service users are identified. Further, the preference
of customers can be also be determined and appropriate steps can be taken. For example, if
customers provide information in which they were not satisfied with the services delivered by
employees, then management take up proper steps with the help of which the areas in which
improvement is required can be improved. Further, it also includes options for customers where
they can share their views about the services of the firm on their official website. On websites,
4

there are options provided where customers can provide their feedback and firms can take up
appropriate steps to overcome them.
8. Collaborative decision making
Collaborative decision marking is a process in which there are group of people who
decide on particular topic and take combined decision. The types of perception that are carried
out by individuals are different and the way they all think and perceive is different. This way, it
enables to identify various type of strategies that can be implemented to overcome the issue. For
example, to solve the conflict that take place within a group, then it requires to have all the
people involved and to identify the main cause due to which problem has raised. This is a type of
democratic leadership in which all the employees within the business are provided with the
opportunity to share their views and to take up appropriate decision that will be effective enough
to overcome the problem. Another example, can be determined is related when a group is formed
to attained specific goal, then it is important that all the collaborative decision to be taken so that
all the workers within the group have proper understanding about the type of roles and
responsibilities that has needs to be followed by them. When roles are clear, then rate of
confusion can be reduced and the goal for which group is developed is attained. Collaborative
decisions are effective as it covers all the risk that can arise so that it is highly effective.
9. Ways in which open communication can be achieved in a team
Communication is important for the business to have among employees and employers so
that all are able to work together with a common goal. Further, there are different ways that are
helpful open communication can be achieved in a team:
Activities: All the workers within the business should have proper understanding about
the skills and capabilities that each of the workers have. When there are activities planned by the
group, then they are able to have strong interaction with each other. They will be get to know
each other and work together with common goal.
Dividing the work among two: When there are four members in a team, then tasks can be
given to two members. This is effective enough for members to know each other. Working
together will enable them to share views and ideas. Thus, people get to know each other strongly.
Open door policy: Within a team, there should be freedom to all employees that they feel
free to share their thoughts. It is important to develop a culture in which people share their view
5

in conditions were they identify problems. Further, all the employees within the team should be
provided with the opportunity in which they are provided time in which they convey their
thoughts.
10. Without trust teamwork is nothing
It is true that without trust teamwork is nothing. In a team it is important that all the
employees perform the given work effectively. When the work is completed by a single person,
then the work of other workers starts when the first employee do not perform their roles in
effective manner, then performance of others will also get affected. Further, in conditions were
members have to complete similar task all together and when any of the employee fails to do so,
then it has negative impact and the work remains unfinished. In this context, all the conditions
that are shared, it requires to have trust among all team members so that they are able to work
together and support them to complete the tasks. In situations where the rate of trust is low, then
it becomes difficult for the team to complete the work in effective manner. With trust employee
can rely on other member and in conditions were there are different type of issues faced then
with the support of others one can overcome them. In order to develop trust, it is important to
strong interaction with each other. With communication people get to know each other and thus
this enables to develop trust with the team and the work that is provided to them can be
completed with proper coordination.
11. Impact in conditions when there is no open communication in team
There are different types of issues that are faced when there are no open communications
that take place among workers in a team. In this context, below given are few of the problems
that are faced within a team:
Increases negativity: In situations where an employee does not have proper information
or knowledge, then the rate of productivity is low. In this context, people try to run off the
conditions were they do not have enough understanding. Further, low communication make a
person develop negativity as they do not share their views or the problems that are faced by
them.
Employees mistrust: The rate of trust due to in effective communication is low. It requires
to have appropriate interaction with all the members so that they understand each other and take
6

up appropriate steps to overcome them. Further, the willingness of the individuals to work also
gets reduced. To perform any task, it requires to have interaction with each other so that they all
are able to determine steps that can be taken to develop trust.
Affects performance: The performance of business gets negatively affected when the rate
of communication is low. It is important for the business to determine appropriate steps in which
performance level of employees gets negatively affected. Further, employees fail to reach the
goals that have to be attained by the business.
12. Personal values that should be important for ensuring harmonious relationship at work
For employees to develop harmonious relationship at work, there are different types of
personal values that are required and some of them are as follows:
Understand other members: It is important for a person to be patient and understand other
members. It requires him/her to interact with each members so that they are able to know each
other more closely. This way, it is favourable to consider the issues that are faced by each one
and to help them in their difficulties.
Decision making: There are situations were misunderstanding take place and there are
also conflict situations that are faced and these need to be solved. In this context, when
employees have proper understanding of the situation and main cause for which conflict has
raised, then it becomes easy to take up steps that will be appropriate to overcome the problem in
effective manner.
Sharing view: Different types of views are shared by people on the situations that they
face. When workers within the business share their views and thoughts, then it becomes helpful
enough to develop strong relationship. The environment that will be formed by this can enable to
boost up the more among employees and that will be focused on attaining the set goals.
At the time of interview, questions should be asked by the interviewee regarding the
personal values that they possess so that they are able to get employees who will support the firm
to grow.
7

13. Organizations process for managing conflict
Within organizations, there is conflict situations faced and this has negative impact over
the business. This affects the productivity and coordination among each member. Below given is
some of the process that is used in order to manage conflicts:
Identifying source of conflict: It requires the management to gather information about the
conflict that has taken place. When information is gathered, then it becomes helpful for
employers to determine main cause due to which it has raised.
Interacting with all workers: When information is gathered, then it requires to have
interaction with people who are involved in the conflict. This way, it becomes helpful enough to
know the type of perception that is carried out by each of the employees. This way, they can also
share ideas through which they prefer to solve the issue.
Making individuals understand about the negative impact: When there are conflicts, then
the rate of interaction that employees have with others get reduced. However, when workers get
to identify the negative impacts that are faced, then it enables them to think over the steps that
can be taken to overcome them.
Providing solution: All the groups that are involved in the conflict should be called and
an appropriate decision should be taken that will enable to bring the conflict to an end. This way,
it becomes helpful for the business to overcome the situation and make them work together and
attain the set of goals and objectives.
14. Organisations process for managing poor work performance
There are different reasons that causes organization fails to perform with their full
efficiency. However, one of the reason can be determined is lack of employees performance,
mismanagement, etc. Below given are few of the ways that are helpful enough to improve poor
performance:
Determining goals and objectives: All the employees within the business should convey
about the goals and objectives that needs to be achieved. When workers have proper information
about the same, then it becomes favourable enough to develop path through it can be achieved.
Provision training: Proper monitoring should be done so that the areas in which
improvement should be made are identified. With the help of monitoring areas identified should
8

be listed down and training should be provided to them. This way, it becomes easy for the
business to improve performance.
Taking feedbacks: Feedback should be taken from customers and they are the one who
make use of services. When they provide feedback, then steps can be taken with the help of
which performance level can be improved.
Suggestions from employees: Workers should be provided with the opportunity to share
suggestion for improved as they are the one who have direct interaction with customers. They
have better understanding about the problems that are faced by service users.
15. Six different styles of questioning
Various type of questions needs to be asked by managers in respect with the team and
they are as follows:
 Is the team able to achieve the set targets that are provided?
 Are all the members within the team able to perform effective in individual basis?
 Does the budget that is set by the finance department appropriate to complete the tasks
given?
 Are we need any type of other related support and guidance so that the given work can be
completed in effective manner?
 Are members following all the policies and procedures that are followed within the
organization?
 Are all the health and safety standards are met by the firm for all workers?
All these questions are effective enough to make sure that all the operations that are
carried out by the business are effective and the set of goals that are provided to teams are
properly attained or not. In addition to this, all the members need to have strong interaction with
each other so that they are able to perform the set of goals in effective manner.
16.Examples of major and minor conflicts involved in at the workplace.
Poor communication is the main reason behind the organizational disputes and conflicts.
It is very important for the organizational heads to ensure effective communication between all
the members and employees of the organisation. Lack of communication not only give rise to
disputes but it also decrease the productivity and the motivation of the employees. There are
various types of differences that occurs between the members of the firm.
9

Authority conflict: Leadership style of every leader is different from the other one, every
individual have their own way of leading a team, in some cases it turn out to be the reason of the
conflict between the employees and the leader of the organisation.
Different working styles: Working pattern of every individual is different. Conflicts
occurs when one forces the other one to follow certain style for completing the task. It is
important for the organizational members to understand the situations and prepare the resolution.
Personal Issues: Such conflicts takes places because of the lack of communication.
Organizational leaders and managers should organize some extra curricular activities for their
employees, so that they can get opportunity to interact with each other.
Identification of the issue is the first and foremost step to find solution for the conflicts
occurring between the employees or any other member of the organisation. It is the main
responsibility of leaders and managers to provide solution for the disputes, to ensure growth and
development of the organisation.
17. How assertive, aggressive and passive behaviours can harm organisation.
There is a very big difference between the assertive and aggressive behaviour. Assertive
people present their point of view with full respect and in a very generous way, while on the
other hand aggressive people attack on the other individuals with their rigid thoughts and
opinions and passive people are the one who never shares their point of views and opinions in-
front of others.
Being assertive is considered as a one of the most effective skill of communication. But
in some situations rigid thought and view points of such people affect the working of the
organisation in a harmful manner.
Aggression occurred at workplace is a specific type of behaviour which does not occur on
the regular basis. It can include wide range of behavioural changes from abusing languages to
physical strikes. It is a type of behaviour which tends or force the person to harm the another one
, it intents to distress the people knowingly. Employees with such behaviour can adversely affect
the working of the organisation.
Passive behaviour is the hidden way of communicating the problems or issues, the
passive aggressive workers always come up with new ideas to create unpleasant working
environment for whole organisation. It is deliberate and unique way of expressing anger. Such
10