Ethical and Legal Issues in Bank Website E-Commerce

This report examines the ethical and legal considerations of bank websites, focusing on e-commerce and technological advancements. It addresses the importance of managing customer data, including privacy and confidentiality, and the role of e-commerce managers in responding to technological innovations. The report highlights key ethical issues such as ownership of data, security measures for online accounts, and the protection of customer information. It also discusses how banks can leverage technology to improve customer service and facilitate financial transactions. The analysis references relevant literature to support the arguments and provides a comprehensive overview of the challenges and opportunities associated with the digital transformation of banking. The report emphasizes the importance of ethical practices in maintaining customer trust and ensuring the secure operation of online banking services.

Running head: E-BUSINESS IN BANK WEBSITE
E-BUSINESS IN BANK WEBSITE
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1E-BUSINESS IN BANK WEBSITE
Table of Contents
A. Legal issues and ethical issues for compliance in bank website.....................................2
B. E-Commerce managers respond and also monitor the technological innovation...........2

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A. Legal issues and ethical issues for compliance in bank website
All the various type of ethical issues faced by the bank website are of various type are
listed here:
 Ownership- It refers in handling all the information in bank which relates to the
information of all the accounts along with the privacy setting present in the database
of the bank (Chew, Tan and Hamid 2016).
 Security- Here the login aspect is handled in a proper manner which are of the
account holders.
 Privacy- The details for the personal account of all the customers that are presented in
the database are kept safely along with various ethical practice.
 Confidentiality- Here the transaction detail of customers are kept safely ad maintained
in a proper manner.
B. E-Commerce managers respond and also monitor the technological
innovation
The manager of the bank who handles the e-commerce of the bank properly responds
all innovations which occurs in the technology field. This acts like a provision for the bank
and also acts like a helpers in serving the bank customers along with various other facilities
Rahi, Yasin and Alnaser 2017). As the feature of the net banking are improved the money
transfer has become easier which helped the proceeding of the business as well. This helped
the customers in proving huge amount of facilities that are connected to technology. Thus it
helped the customers with better banking experience.

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Reference:
Chew, B.C., Tan, L.H. and Hamid, S.R., 2016. Ethical banking in practice: a closer look at
the Co-operative Bank UK PLC. Qualitative Research in Financial Markets, 8(1), pp.70-91.
Rahi, S., Yasin, N.M. and Alnaser, F.M., 2017. Measuring the role of website design,
assurance, customer service and brand image towards customer loyalty and intention to adopt
internet banking. Journal of Internet Banking and Commerce, 22(S8).