STE610: Management Ethics and Ethical Dilemma Report

This report delves into the critical aspects of management ethics within the hospitality industry, beginning with an overview of ethical considerations essential for sustainable business practices. It examines a real-world ethical dilemma experienced in the workplace, providing a detailed accou...Read More

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Running Head: MANAGEMENT
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Table of Contents
Overview.......................................................................................................................2
An ethical dilemma that you experienced in the workplace.........................................2
Ways to improve ethical dilemma.................................................................................4
Test result analysis (Integrity and Work Ethics Test)...................................................6
Conclusion....................................................................................................................6
References...................................................................................................................8

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Overview
For sustaining the business, the organization should need to comprehend the
importance of ethics and lead each employee regarding the same. Ethics is
determined as a suitable behaviour that is conducted at the working place and
increases the possibilities of getting higher competitive benefits (Rondeau, Lepage,
Georges, & Morel, 2015). Due to a lack of understanding about the importance of
ethical importance, an organization faces could be confronted by the ethical
dilemma. Thus, it is stated that an organization should comprehend different policies
in the favors of ethics for effectively operating the business and make a decision
effectively. This report depicts some ethical issues faced by issues and sustains their
business. It also critically evaluated four theories as it could be associated with the
ethics and used to eliminate the ethical me at the working place.
An ethical dilemma that you experienced in the workplace
In the current period, an ethical dilemma is a major concern for the firm as it could
negatively impact on the overall productivity of the organization. There are certain
kinds of an ethical dilemma that being faced by the firm as it could affect to the
business process named performing the personal business on the organization time,
taking credit for others, stealing the job, and job stealing (Schuler, Rasche, Etzion, &
Newton, 2017). It is observed that most of the individuals could spend more time on
their job sites on their week offs. It could not be surprising for their employees that
they face the ethical issues at that time. Some of such issue could be faced by most
of the employees in the working place (Laasch & Conaway, 2014). It is founded that
such issues could directly affect the overall outcome. These are discussed below:
Conducting Personal work at the time of office working hours
Because employees tend to spend so much of their weekday hours on the job, they
often are tempted to conduct personal business on company time. It is stated that if
an employee could spend their most of the time in office on their week offs then they
are tended to have their personal services on the working hours (Mani, Agrawal, &
Sharma, 2014). These acts are associated with the appointment to doctors by using
the phone of an organization. Apart from this, it is also examined that most of the
employees have used personal computers and the internet to make their vacation
planning and take decision effectively. For handing the issues of freelancer,
employees have used the phones of the organization as it could create an ethical
dilemma. It will directly influence the issues of ethics.

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Taking Credit of other employees
In the organization, of employee works in the team and make a marketing campaign
for operating the business acts then each one contributes their best to meet the aim
of objectives. But, at the same time, it is also founded that sometimes employees
worked in a team and real work has been done by only 2 employees and the credit
of work only gives to those who work on that project then it could create the
contributing the working place. Apart from this, it is also founded that if the
organization could give equal value to each value then it could eliminate the situation
of ethical dilemma in the working place. It is also stated that the organization could
consider such kids of activities due to eliminating the ethical dilemma from the
working place and make a decision effectively (Nambiar & Chitty, 2014).
Inappropriate and Harassing Behavior
It is observed that organizations are unaware of the activities of harassment as it
could be major issues for the firm due to affecting the overall performance of the
organization. The harassing behavior could be associated with different acts named
physically, mental, and sexually. It is also stated that most of the employees could
feel that if they raise the questioning in oppose to their senior towards the
harassment them they would be stuck in the problem. This situation could create an
ethical dilemma in the organization as it could directly impact on the overall outcome
of the firm. It could also negatively affect the performance of the firm (Mani, Agrawal,
& Sharma, 2014). It is stated that the organization could consider the different tools
and techniques as it could be associated with the ethical issue that could affect the
overall performance of the organization. The best method that has been practiced by
the firm to consider the ethical norms in their working place and operate their
business effectively and decline the [possibilities and improve the working
atmosphere. Thus, it is founded that organization could use such kind of method in
making the decision effectively. The harassment act could be effective in the
attainment of the organizational task. In the organization, employees could also face
language face by their employees that could also face a problem for the employees
to effectively sustain their business. Sometime, superior of the working could
conduct unsuitable behavior with their subordinates due to language issues as it
could create the probabilities of ethical concern in the working place (Schuler,
Rasche, Etzion, & Newton, 2017).
Tackle the Problems Head On

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In the current era, the organization has faced many issues that are being a major
concern for the firm to sustain its business in the working place. In addition, it is
evaluated that sometimes employee tries to attempt humor at the working place but
it is not necessary the next persona has taken the humor in the right direction. Thus,
it could create the situation of unethical in the working place, It could negatively
reflect the overall performance of the organization (Rondeau, Lepage, Georges, &
Morel, 2015). It is stated that employees could be effective tries to eliminate such
kinds of issues form the organization and make a decision effectively. For eliminating
this problem, the organization should try to use training and development method
and information to the employee for making a decision effectively.
Ways to improve the ethical dilemma
The ethical dilemma could be eliminated by considering certain sources as it could
be known as the Utilitarianism, Kantian Imperatives, virtue ethics, and Ethics of care.
A hospitality industry should be aware of the same concern for effectively performing
the business acts and research at a reliable conclusion (Laasch & Conaway, 2014).
In the current era, it is mandatory for the organization to improve their understanding
with respect to such theories and reach a reliable conclusion. These theories have
been discussed below:
Utilitarian ethical theory
Utilitarian ethical theory relies on the ability of an individual for predicting the results
of action. This theory determines right from wrong by emphasizing on outcomes.
This ethical theory holds that most ethical selection is one that would produce the
greatest good for a higher amount. It is a moral structure that could be practiced for
justifying in the hospitality industry. It is common practice to make moral rationale
utilized in business due to the way where it accounts for benefits and costs (Sharma
& Hart, 2014). There are different kinds of utilitarianism such as act utilitarianism
along with, rule utilitarianism. In this way, act utilitarianism subscribes precisely to an
aspect of utilitarianism such as an individual performs the act that provides benefits
to the bulk of people in spite of, personal feelings as well as, societal restriction like
laws. Along with this, rule utilitarianism focuses on account the law along with,
concerned to the fairness. Along with this, a rule utilitarian focuses on benefits to the
bulk of individuals but through the fairest as well as, just means available. Hence, the
added benefits related to rule utilitarianism are that it provides value justice as well

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as, involves the beneficence within hospitality companies (Stock, Carolan, & Rosin,
2015).
Virture ethical theory
The virtue ethical theory determines an individual on the basis on their character as
compare to action and it may diverge from normal behavior. It also emphasizes on
reputation, morals, and motivation of individuals while rating irregular and unusual
behavior that can be incorporated as unethical. For example, when an employee
plagiarized the passage that was later identified by a peer, and the peer who knows
that employees well, then they will comprehend the character of employees and will
make a decision as a friend accordingly. Along with this, when the plagiarizer follows
the rules and has good standing between his colleagues then, the peer who
addresses the plagiarized passage may be competent to make a judgment about
their friend more compassionately. Since, there may be situation related to the
researcher that they had worked late night as well as, simply forgot to use
appropriate sources. On the other hand, an individual who has reputation related to
academic misconduct can be more likely to judge unsympathetically for plagiarizing
due to their consistent past related to unethical conduct (Markman, Russo, Lumpkin,
Jennings, & Mair, 2016).
Ethics of care:
The ethics of care theory is practiced for evaluating the normative ethical theory,
which holds that moral acts could facilitate to make interpersonal relationships as
well as care and virtue benevolence. This theory is effective for evaluating the
situation and make a decision effectively (Kolk, 2016). It is examined that this theory
could assist the firm to differentiate the wrong and right activity and mandate to all
employee for work effectively. The main reason for selecting this theory is to
eliminate the Inappropriate and Harassing Behaviour and tackle ethical issues from
the working place and increasing the safety among employee towards the working
place (Fennell, 2015).
Kantian theory
Kantian theory is practiced to evaluate different kinds of acts in the working place
and make a decision effectively such as murder, theft, and lying. From the
implication of this report, an organization has tried to discover the actuality behind
any situation and supports to make a decision effectively. It could also lead to
critically evaluate the goal of individuals that are tried to achieve by the employee at

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the working place (Dunphy, 2014). This theory could also enable the top
management of the employee to think empathetically rather than having the decision
in their own favor. This theory will be effective for eliminating the ethical issues form
the organization and operate the business effectively. It could also lead to making a
reliable decision in the context of the organizational task. This theory could be more
effective as compared to other theory in solving the ethical corner form the working
place and support to get a reliable decision effectively (Crane & Matten, 2016).
Test result analysis (Integrity and Work Ethics Test)
S. No Activities
1 The majority of people lie to their employers from time to time.
2 How much time per day do you think the average employee with
Internet access at their desk surfs the net in an unauthorized manner?
3 What percentage of people do you think would leave work early if they
were sure that their bosses weren't going to find out?
4 What percentages of people do you think to take unauthorized breaks
during work hours on a regular basis?
From the evaluation of Integrity and Work Ethics Test, it is founded that the majority
of the employee to their employees by time to time due to completing their personal
work. It is observed that most of the employees leave their job early once they feel
that their boss does not found the work that has been completed by them. It is also
addressed that most of the participants were have an unauthorized break due to the
boring and stressful atmosphere.
Conclusion
With respect to the above interpretation, it can be summarized that organization
faces many issues at the time of operating their business activities as it could be
associated with the performing the personal business on the organization time,
taking credit for others, stealing the job, and individual harassment. It can also be
concluded that organization should need to practices different strategies as it could
be associated with the Utilitarianism, Kantian Imperatives, virtue ethics, and Ethics of

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care. It could be effective for eliminating the ethical issues for the organization and
make a decision effectively.

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References
Crane, A., & Matten, D. (2016). Business ethics: Managing corporate citizenship and
sustainability in the age of globalization. Oxford University Press.
Dunphy, J. L. (2014). Healthcare professionals' perspectives on environmental
sustainability. Nursing Ethics, 21(4), 414-425.
Fennell, D. A. (2015). Ethics in tourism. In Education for sustainability in tourism (pp.
45-57). Springer, Berlin, Heidelberg.
Kolk, A. (2016). The social responsibility of international business: From ethics and
the environment to CSR and sustainable development. Journal of World
Business, 51(1), 23-34.
Laasch, O., & Conaway, R. (2014). Principles of responsible management: Glocal
sustainability, responsibility, and ethics. Nelson Education.
Mani, V., Agrawal, R., & Sharma, V. (2014). Supplier selection using social
sustainability: AHP based approach in India. International Strategic
Management Review, 2(2), 98-112.
Markman, G. D., Russo, M., Lumpkin, G. T., Jennings, P. D., & Mair, J. (2016).
Entrepreneurship as a platform for pursuing multiple goals: A special issue on
sustainability, ethics, and entrepreneurship. Journal of Management
Studies, 53(5), 673-694.
Nambiar, P., & Chitty, N. (2014). Meaning making by managers: corporate discourse
on environment and sustainability in India. Journal of business ethics, 123(3),
493-511.
Rondeau, E., Lepage, F., Georges, J. P., & Morel, G. (2015). Measurements and
Sustainability. In Green Information Technology (pp. 29-59). Morgan
Kaufmann.
Schuler, D., Rasche, A., Etzion, D., & Newton, L. (2017). Guest editors’ introduction:
corporate sustainability management and environmental ethics. Business
Ethics Quarterly, 27(2), 213-237.
Sharma, S., & Hart, S. L. (2014). Beyond “saddle bag” sustainability for business
education. Organization & Environment, 27(1), 10-15.
Stock, P. V., Carolan, M., & Rosin, C. (Eds.). (2015). Food utopias: reimagining
citizenship, ethics, and community. Routledge.

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