Ethics in ICT: Analyzing Cultural Impacts and Conflict Resolution

This report delves into the ethical considerations for ICT professionals, focusing on cultural issues within organizations and potential conflicts of interest. It discusses the impact of organizational culture, anonymity, rapid changes, and mergers on ICT professionals. The report utilizes McDonald's framework for ethical decision-making to address dilemmas arising from cultural shifts. It provides an example of a conflict of interest situation and proposes resolutions based on ethical theories like deontology and utilitarianism. Furthermore, the report includes a reflection on the author's internship experience at Leopard System, highlighting the company's values and ethical practices concerning data handling, integrity, and accountability. The analysis emphasizes the importance of ethical conduct and responsible resource management in the ICT sector.

Running head: INTRODUCTION TO ETHICS
INTRODUCTION TO ETHICS
Name of the student:
Name of the university:
Author note:

1INTRODUCTION TO ETHICS
Answer 1
Organizations across the globe despite their size have their own different culture. a
culture plays important role in an organization. Employees’ retention and sustention highly
depends on this (Helmreich and Merritt 2017). Work cultures tend to changes along with time
and when any external body comes in power in the organization. As an ICT professions, there
can be certain culture issues that can impact, they are:
 Anonymity: employees are certainly to fear of new culture as people take time to adjust
in a culture and culture changes tends to make the people less confident.
 Rapid changes: There is likeliness that organizations will go through changes when it is
merged with other organization. When two companies merges, two cultures merges as
well this might have positive or negative impact.
 Changes: Any forms of changes in organization are the most impactful factors in job role.
Therefore, changes such as working hours, leaves, incentives and power distance may
have severe impact as these are commonly difficult to cope.
 Merging and acquisitions are often taken as fear factors for ICT professionals regarding
the future prospects of their career. Change of team, boss, transfers or job roles are
impactful too.
Answer 2
Dilemma is common in every profession which in fact tends to grow after the merger
(Ward 2016). The ICT professional may find them in ethical dilemmas often then required. In

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the mentioned scene, McDonald’s framework for ethical decision making is more useful. The
framework states:
 Identification of the issues along with collection of information
 Finding feasible alternatives
 Seeking rightness of each alternatives by the suitable ethical standards
 Proposing and testing the possible resolutions
 Coming to final choice.
The Mcdonald’s framework was used for the ethical decision making due to following reasons:
 The person is the main focus of the framework. In this case ethical dilemma is adjusting
to the changed culture in this specific scenario.
 It gives step by step detailed solution on the ways conditions of ethical dilemma can be
handled.
 It focuses on all the possibilities of solution along with their ethical dilemma in adjusting
to altered culture.
 It stresses on dealing with the situation rather than opposing it. It is an essential aspect for
successful organization as culture in organization keeps changing (Epstein 2018).
Answer 3
Conflict of interest can be defined as a situation where an individual has loyalties or
competing interest. When a person who has two different relationships where he or she is
expected same kind of loyalties it is a situation of conflict of interest (Rahim 2017).

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For example, I was working an organization and in the same time after the office time I
worked for my family business. Since it was similar kind of business I was expected to give my
loyalty to both and give my best to both. It was a situation where I felt myself in a conflict of
interest.
In this specific situation, my aim is to keep my professional business and personal
business in two different ways. I will try to reason and make my decision while ensuring they do
not collide with each other. On the basis of each one’s history and present I will make my
decision. The decision I make will be guided by theory of ethics as well such as deontological
and utilitarianism.
Answer 4
I am doing my internship in Leopard system. Leopard system is Australia’s leading
enterprise mobility solution provider with a reputation for creating innovative strategic solutions.
I work as an IT support where my responsibility is to check the background of customers and
call them to gather the feedback.
The company’s forte is that they know data, the ways to extract it, report it, track it, use
it, process it and most significantly, learn from it. The company has the passion for helping
business leverage their data for optimal productivity.
They work with personal integrity where they act with care and diligence. The company
makes decisions which are honest, impartial, fair and timely along with consideration of all
relevant information. It was not only with the client but also with the employees of the company.
Relationship with others of the company is certainly maintained in the company. They treat

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people with courtesy, respect and sensitivity. They recognize their interests, rights, safety and
welfare of will the people associated with the company. The company is also careful about
accountability where the resources of the state is used in a responsible and accountable manner
that ensures the efficient, effecting and appropriate use of human, financial, natural and physical
resources, property and information.

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References:
Epstein, M.J., 2018. Making sustainability work: Best practices in managing and measuring
corporate social, environmental and economic impacts. Routledge.
Helmreich, R.L. and Merritt, A.C., 2017. Culture at work in aviation and medicine: National,
organizational and professional influences. Routledge.
Rahim, M.A., 2017. Managing conflict in organizations. Routledge.
Ward, J., 2016. Keeping the family business healthy: How to plan for continuing growth,
profitability, and family leadership. Springer.