Etisalat Business Law: Legal, Ethical, and Operational Issues in UAE

This report provides an analysis of Etisalat, a multinational telecommunications company based in the UAE, focusing on the legal, ethical, and operational issues it faces. It examines the relevant laws and regulations of the United Arab Emirates that govern Etisalat's operations, including Federal Law by Decree No. 3 of 2003 and Federal Law No. (1) of 1991, emphasizing the importance of maintaining communication standards, customer privacy, and ethical practices. The report also discusses operational challenges related to data handling and security, ensuring compliance with UAE laws and regulations. Ultimately, the analysis underscores Etisalat's significant role in the development of the UAE's telecommunications industry and its contribution to the nation's economic growth.

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Business Law: Etisalalt

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Executive summary
The report is focussed on the analysis of the company Etisalat along with the legal, ethical
and operational issues with regard to its functions taking account of the scenario of United
Arab Emirates. The laws and policies as relevant are also implied and observed by the report
thereby implying the legalities in question.

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Table of Contents
Introduction................................................................................................................................3
Legal issues................................................................................................................................3
Ethical issues..............................................................................................................................4
Operational issues......................................................................................................................5
Conclusion..................................................................................................................................5
Reference List............................................................................................................................6

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Introduction
A company has to follow certain ethics along with rules and regulations for the purpose of
conducting business. It would lead to the prevention of malpractices associated with
businesses thereby leading to the delving into the matters pertaining to misconduct. The
company opted for the report is Etisalat, an Arabian multinational company based in Abu
Dhabi, the capital of the United Arab Emirates. It is company entrusted with the providing of
the services related to telecommunications. The main aim of the report is to present an
overview of certain issues of Etisalat.
Legal issues
As Etisalat is primarily based in the United Arab Emirates, the laws of the United Arab
Emirates would be applicable in the desired manner as far as the policies and procedures
involved with regard to the legalities are concerned. The legislations play an extremely
important role with reference the governance of Etisalat in an effective and efficient manner.
Law/Regulation Requirements Issue in business
Federal Law by
Decree No. 3 of 2003
Regarding the
Organization of
Telecommunications
Sector
Article 80 implies that Etisalat is
required to maintain the system
with regard to the public
communications not only in the
domestic level but also at the
international level as far as the
development of networks in a
proper and appropriate manner
is concerned (Bakhsh, Mahmood
and Awan, 2016).
It is the responsibility of the people
involved in Etisalat to provide services
related to telecommunications in the
United Arab Emirates in an effective and
efficient without any kind of malpractice
which involves deception. As a result,
infrastructure for the same is to be
qualitative in nature. The privacy is also
ensured.
Federal Law No. (1)
of 1991 Regarding
Emirates
Telecommunications
Corporation
It implies the establishmentand
governance of Etisalat in a
proper and appropriate manner
thereby being entitled to provide
telecommunication services
The staffs associated with Etisalat are
obliged to make sure that the
telecommunication services within United
Arab Emirates and beyond are being
provided any kind of major impediments
and hindrances which possibly raise

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within United Arab Emirates
and beyond. It also implies the
issuance of licenses by Etisalat
to manufacture and operate
infrastructure related to
telecommunications as far as the
companies are concerned
(Halbouni, Obeid and Garbou,
2016).
issues related to legalities. The licensing
is also to be done. It also implies the
confidentiality of the customers data.
General Policy for the
Telecommunications
Sector in the State of the
United Arab Emirates
(2006-2010)
It implies that the Government of the
United Arab Emirates is committed to
meet the objectives of United Arab
Emirates in the telecommunications
sector by the introduction and
formulation of various policies and
regulatory frameworks as far as
competitiveness is concerned and to
ensure affordability for the loyal
customers (Budhwar and Mellahi,
2016).
Etisalat has to imply that the loyalties of
its customers are maintained by the
introduction of the policy of pricing. In
this regard, it has to comply with the
respective policies and regulatory
frameworks thereby not acting in
contravention of such policies and
regulatory frameworks thereby ensuring
the privacy of the customers.
Ethical issues
The ethics are to be complied by Etisalat in relation to the providing of services related to
telecommunications in a proper and appropriate manner. It implies that the aspect of good
faith must be exercised with regard to the providing of the services as aforesaid thereby not
only resulting in the retaining of the existing customers but also leading to the attraction of
new customers. The disclosure of personal information of the customers of Etisalalt is made
only in the situation where it is extremely necessary.

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Operational issues
The operational issues relating to Etisalat imply that the handling of the data of the customers
must be done in such a manner that there are no breaches related to the privacy and
confidentiality of the data as relevant. In terms of the security at the national level, the data
may be disclosed to the Telecommunications Regulation Authority as far as the demands of
the applicable laws of the United Arab Emirates are concerned. The relevant data of the
customers must be saved (Etisalat, 2019). It further implies that the data of the customers is
not misused by the aspect relating to the usage of cookies as far as the handling of sensitive
information is concerned. As a result, the data privacy is ensured taking account of safety and
security.
Conclusion
As observed, it can be deduced that the analysis of Etisalat in terms of the legal, operational
and ethical issues has been justified and is appropriate. It is also inferred that Etisalat has
hitherto played and extremely important role with regard to the development and progress of
the telecommunications industry of the United Arab Emirates as far as the growth of the
economy at the national level is concerned.

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Reference List
Bakhsh, M., Mahmood, A. and Awan, I.I., 2016. A comparative analysis of cybercrime and
cyberlaws in Islamic Republic of Pakistan, Kingdom of Saudi Arabia, and the United Arab
Emirates. Imam Journal of Applied Sciences, 1(1), p.9.
Budhwar, P.S. and Mellahi, K., 2016. The Middle East context: an introduction. In Handbook
of Human Resource Management in the Middle East. Cheltenham, UK: Edward Elgar
Publishing.
Etisalalt, 2019. Privacy Policy. Home. Available at: (Accessed on June 10, 2019)
Halbouni, S.S., Obeid, N. and Garbou, A., 2016. Corporate governance and information
technology in fraud prevention and detection: Evidence from the UAE. Managerial Auditing
Journal, 31(6/7), pp.589-628.