HI5019 T1 2019: Strategic Information Systems - Eureka Case Study

This case study analyzes Eureka Limited, a company experiencing growth and facing challenges with its accounting and information systems. The assignment explores key business processes such as customer relationship management, customer service management, and order fulfillment. It identifies major control risks and proposes solutions, including the implementation of accounting software like Oracle ERP and MIS. The study examines the features and functions of accounting software, highlighting the benefits of Oracle ERP and MIS, such as continuous information flow, improved decision-making, and cost-effectiveness. The analysis also considers alternative accounting software options like MYOB. The implementation process, including costs and training, is discussed, emphasizing the importance of selecting the right software to improve operational procedures and achieve business objectives.

Strategic information system

Executive summary
Accounting information tools is an organizational orientated system that facilitates
management to collect, save, examine and communicate the statistics in a quick and efficient
manner. In other phrases, that is a system with a specific reference to statistics and
complementary network of hardware and software. The device is used by the enterprise to
take choice, evaluation of gaps in the process and preserve the relation with the clients and
dealer. Within the contemporary scenario, agencies are looking to put into effect the software
program and structures which can be technically enhance and beneficial for organization as
well as assist to govern the overall performance of commercial enterprise.

Contents
Strategic information system.............................................................................................1
Introduction........................................................................................................................4
Main body..........................................................................................................................4
Key business processes for eureka company...............................................................4
Major control risks for the business processes of company..........................................5
Features and functions of accounting software.............................................................6
There are some other key features of Oracle ERP or MIS............................................6
Visit of accounting software...........................................................................................8
Suitable accounting software for company....................................................................9
There are some functions and properties of accounting software’s............................11
There are providing properties and characteristics of MIS system for company........12
Conclusion.......................................................................................................................13
References.......................................................................................................................14

Introduction
Currently in the world moreover every company are seeking out the implementation of
records machine to conquer the problems and set up the automatic process of dealing with
the consumer and enterprise problems. Furthermore file will proposed the accounting and
useful resource making plans software and device that would be beneficial for both
corporation to reap the dreams and goals. Moreover, file will examine the challenges and
price of the implementation of software. There is a limited company named as eureka which
owns 73 employees. During the last years it has an increasing sales revenue that is more
than $18.5 million. This company running its business for many years and it deals in service
of supplying beverages to numerous businesses and pub chains and it also involves
supermarkets (Al Bataineh and Bataineh, 2018). Eureka Company having enjoyed all
experiences in meaning of business activities but in last some year’s company experience
development and some growth due to its increasing quality products in business.
Unfortunately, company have disoriented its recent time's accounts and statements due to
which it was unable to find out competitive prices and range for its products.
Main body
Key business processes for eureka company
 Customer relationship management- eureka limited company having its business in
providing food and beverages to people so main business process should be the
customer relationship. Through better and satisfactory business relations can be made
business more effective and trustworthy for others who are wishing to investment in
this company. It also assist to company to get more customers and motivate the
company to produce more quality products. So customer relationship is most important
for eureka company.
 Customer service management- this company having it focus also towards
management of customer service because a satisfactory customer is very beneficial for
business like this (Ali, Omar and Bakar, 2016). It has made some rules and procedures
to manage it. It should provide food to customer on time and keep clean and clear
record of its all orders there should be no ambiguity in it.
 Order fulfillment- Company also concentrate on fulfillment the needs and orders of
customers at time. Having also complete knowledge about their satisfaction and

choices. Company should implement new changes in business and products according
to its customer's choices. Company having the staff that works efficiently and complete
the orders at time, there is no delay to fulfill the customer's order, it provides help to
company getting customer satisfaction.
Major control risks for the business processes of company
 Inventive new products with some changes, determine method of packaging and
implementation of solutions without taking any additional risk into new markets.
 To provide good quality, efficient and better packaging with profitability to multinational
customers on a regular basis.
 Attains and manage all activities related to follow up rules and regulations of
government and industry regulation related with environment and society.
Company working in its business in traditional way and have not use any new techniques in it
for its activities. It company but it made many inaccuracy, ambiguity and in consistency for
organization and its employees (Alimudin and Sasono, 2017). There was company used
manual accounting system and having communication gap, not any verification of data entry
of employees and for their salary. These are chef problems that affect the business progress
and working procedures in it, it also affect the decision making of managers in company.
There limitation of management information system and due to this they are unable to having
better communication between supplier and management and having detailed information
about employees.
There are many works related to accounts but due to proper management accounting system
these are getting inaccuracy and ambiguity with transactions related to finance. Some
accounting transactions are very necessary to report very carefully but manual accounting not
fulfill the wish of company of having better accounting statement.
To control these problems there are some solutions- company having many problems related
to collect, evaluate, manage and provide knowledge to employees related to financing of
company? For improvement in these problems company need to implement some accounting
software like Oracle ERP and mis (Amin and et. al., 2016). It will provide assistance to
company in product planning, manufacturing, its marketing and also in supplying of products
to customers. Oracle ERP system assist company to determine automatic peering of

selecting orders and supply to customers for organization. Further, it available monthly
summary of all transactions that are recorded in this accounting software and it will assist
company to make better decisions according to their problems that are wish to ignore by
company. Organization will be helpful after adopting this Oracle ERP software for its company
because it evaluate all generated invoices and maintain cash flow in business. With the help
of this company analyses all transactions and made them helpful for future.
Features and functions of accounting software
The main activities of company are planning and innovation of product, manufacturing of it
according to demand of customer, packaging of products, supplying them, payment of
service. It provides all information and a database to company with integration of information
and made a real time information. Eureka company purchase 425 farms, produce, package
and supply the products domestically level and international basis. Oracle ERP system works
on real time not on periodic basis and real time information assist company. Accounting for
financial activities, employees and customer details, company seeking for adopting
accounting software. Oracle ERP provides common database for all types of application
utilized by company and organize all data in single category (Carlsson-Wall and et. al., 2018).
In fact it has taken time, to manage all operations and data but continuity and progress shows
beyond limits. Through the utilization of Oracle ERP system top management can make
better decisions send implement them in organization without facing any issues and problems
that are above facing.
Erp provides advance tools for financial accounting, budgeting, cost management accounting,
human resources and order processing so this would be effective and appropriate software
for company. Eureka company would attains all relevant and effective information by better
supply chain management, maintain better customer relationships and maintain interface for
customer, supplier and employees. In Oracle ERP System Company can manage its
accounting data in very convenient and easy manner because it is database accounting
system and it provides management to apply operations as per need in software (Chaimani
and White, 2018). The effective and complete monitoring of theses transaction and assist to
determine cash inflow and outflow with each transaction
There are some other key features of Oracle ERP or MIS
 Continuous flow- MIS system that is effective and available a continuous flow of
information related to data entry helps the management to take better decisions. In

MIS cash transactions made in electronic format and it conjoins the supplier and
retailers directly so now days it can be possible to made continual customer data.
 Decision making- MIS system provides real time based data and it provides studies as
required for better decision making to company and its managers.
 Use of computer and technology- computers and latest technologies are mostly used
in MIS system, they available and help the system to collect, integrate and manipulate
data of amount. MIS system mix the both old and new accounting data and avails
information to identify latest trends.
 Complex process- making and maintaining MIS system is a perplex procedure mainly
for those organizations which are involved in global level business (Cleary, 2017). It
needs to convince each business to manage about time value and accurate
information, data.
 Economical- it helps in maintaining huge information’s and ready database with
computer is very easy and less costly. It not involves all data it only keeps main and
required data in it that is relevant for business and as resultants it reduces costs and
efforts in information’s gathering.
 Variety- MIS requires data from inside the business and from outside sources of
organization and assisting managers to make an exploratory research. Mangers attract
to determine meaningful and useful relations within organization.
 Future oriented- market is fluctuating and having changing environment so MIS is
designed to gather information and solving problems, anticipate future situations. It is
present and future oriented. It is selective and provides assistance to mangers to make
better decisions.
 Flexible- the accounting system should be flexible so changes can be implemented
easily because technology is changing fatly it provides accuracy, utility.
Visit of accounting software
To meet out main objectives and managing business activities, it is required to eureka to
choose and apply accounting software that will assist the company to improve the operational
procedures and policies. In present time and market there are many kind of accounting

software that improves manual handling and maintain all transactions and detailed
information of customers (Diadiun, 2018). After determining the requirements and procedures
of organization myob that is type of an accounting software would be referred. Myob
accounting software is best option for those business who are involve in providing online and
offline interface for procedures related to organization. This is very helpful software to
gathering, implementing and record of each information and transaction related to customer
and their orders. Myob is the great accounting software because it provides relevant
information to take a better decision by managers that is assist the growth and increment the
profit of organization. It is very helpful data for managers to affecting operational process in
organization because provided data related to sales and assist the management to help the
conducting sales activities. In this accounting software the data and information’s are
provided in format, tables, text and in form of graphs also that can be read and understand
easily. For lengthy and complex calculations, myob accounting software provides formulas
and with the help of it scientific and statistical data and calculation can be done in very less
time and with all accuracy (Janvrin and Watson, 2017). This is very helpful for decision
making and assist for making planning operational processes.
 Implementation- for implementation of these accounting software’s namely myob and
crm, organization requires to collect information’s and analyze about cost and other
needs like hardware and software system. After analyzing the cost of software is about
$75000 and other expenses of installation charges, advisory service charges will
increase overall cost of software. To proper and effective use can be done only after
providing proper training to employees and who works on this software, for this
company requires to appoint an expertise. For this organization requires to arrange
fund for selection an accounting software and appoint new employees who can
understand it in best way and can work on it, purchase the hardware and also having
an infrastructure for utilize the accounting software’s ton maintain effectiveness.
For eureka company Oracle ERP is the best accounting software that will provide better
solutions to company for problems that are faced by it in earlier time and it will be economical
and under the budget of company. It available all the functions and procedures related to
software and effective for company (Khanagha and Parvare, 2017). Eureka Company
involves 400 around employees in three major departments like in production system, other is
management system and last is supply system. Its largest storage facility showing

25000tonnes storage and having milling facility showing also17000 square feet. For
maintaining stock details and staff employees details Oracle ERP is to be chosen as best
option by company for working. The selection and implementation is based on needs and
issues in company that are having most effect on operational activities in organization.
Suitable accounting software for company
Software for company having many features that are helpful for company to manage its
activities. From this accounting software planning, development of data and its sharing so
many types of software can be useful for company there are some types of software:-
 Accounting- in this many types of accounting software’s that assist for recording and
maintaining for fiscal data and information of company. With the help of this accounting
Software Company can manage it transaction related to accounts payable, accounts
receivables and trial balances of company. It also involves third party application
named as internet enable. For managing the accounts related information can be
manage with these numerous type of accounting software’s. It provides a rapid book
access of financial record of company that will helpful for made decisions after
determines all threats and strengths in organization. Eureka Company can apply this
accounting software to maintain record of purchase orders, billing, sales transactions,
and inventory transactions. Furthermore, this accounting software provides the service
of electronic payment, business report and taxation reports. Mainly, the accounting
software can be utilized according to requirements and needs because it involves
spreadsheets, custom accounting software, enterprise accounting software and
accounting for commercial transactions.
 Customer relationship management (CRM) - customer relationship management is
helpful for company to make better relationship with customer and produce the goods
according their needs and improve the services that are related to customers
(Kurniawan and et. al., 2017). This type of software can assist the company to
managing relations, retention and growth of sales with online procedures. It will helpful
for analyzing and evaluating the data related to customers and production and many
other activities in organization. For eureka company this software is beneficial to
expand it and provide better communications. There are numerous software’s are
provided to adopt for better customer relationships involves sales force, infusion soft

and also fresh desk with the help of these customer relations can be made more
effective. After application of this recommended crm Software Company can affect the
working of sales departments, marketing and track growing generation and also
dissolves the customer grievances. Furthermore, this will assist company to determine
customers’ needs and demands after that providing them products and services
according to them.
 Enterprise resource planning (erp)- this is a type of business management software
that assist company to gather, analyze, evaluate and also communicate the
information’s to its employees and customers in very effective and different way. The
chief activities of company are production of goods according to the needs and choices
of customers, supplying goods, inventory system, payment and service of delivery
(Lee, Kerler and Ivancevich, 2018). It will be useful for company because it provides all
data and information on real time basis and maintain data on real time. After using this
accounting software the management team of eureka company can make decisions for
application of changes in operation, fictional workings that will assist company to
handle all situations and having not any error in data and information.
So, there we have discussed many accounting software’s and now time to select an very
appropriate and suitable accounting software for company, so Oracle ERP would to be most
appropriate accounting software. It has been evaluate that the chief activities of company are
product planning, manufacturing of it, supply, stock and customer’s satisfaction, payment and
delivery system on time. So there to manage all the activities Oracle ERP would be best
accounting software for company to adopt. For recording of data and transactions related to
financial activities and customer information’s in depth. Oracle ERP is a software that works
on real time basis not according to periodic information so it would more helpful for company
to maintain its data. Oracle ERP provides one database for all different types of information to
company (Pan and Seow, 2016). With the help of Oracle ERP top management employees
can make better decisions and manage its data and functions effectively. With the help of it
company can solve issues arose in organization and work with accurate data and information.
Software will be useful for company because it will available financial transactions, cost
management and human resources activities. From this accounting Software Company can
manage its information for a better supply method. The proper maintaining record of all
transactions will assist the company to detect about all cash inflow and outflow transactions.

There are some functions and properties of accounting software’s
Functions and properties of Oracle ERP accounting software- Oracle ERP system contains
an integrated system and it provides company all information’s regarding its all transactions
and activities. In company perform activities of planning for production, manufacturing of
products, shipping of that products and having customer relation data that will assist company
to taking best decision in company.
This accounting software works on real time basis with all data and information’s, it does not
work with periodical data and information’s so it can provide best data to company for
performing its activities (Qiu, 2016). If company uses real time data and information with not
any inconsistency and ambiguity it can help to company to achieve its goals efficiently. It help
managers to take best possible decisions for company.
Provides common database system- Oracle ERP available a common database system that
having all different transaction and data in one format to better implication and understanding
of it can be possible with Oracle ERP system. It provides all numerous data of company of
different departments and activities in single procedure system this can assist the company
maintain data in effective manner without any error or repetition of information.
Consistent look and feel across modules- Oracle ERP system provides a continuous
determination for data and information and maintain data on real time basis and feel across
with a best module for all different activities (Teittinen and Granlund, 2017). In Oracle ERP
System Company and customers can have continuous look on its accounting activities and
maintain error free data and remove all inconsistencies and made data unambiguous.
Installation of software in elaborate manner- Oracle ERP cannot be adopt easily because for
its implementation all database have to be ready and staff should have trained to work on it
(Seethamraju, 2015). It having all techniques and procedures that are requires to learn by all
employees who are managing activities with this software.
It covers many functional areas that are defines below-
 It functions with general accounting and financing activities fixed assets, account
payables and receivables cash management and including transaction of payment
system.
 It involves transactions related to management accounting, cost accounting and
budgeting.

 It provides human resource activities training, recruiting and payroll, retirement,
deployment, benefits, pension activities.
 It also provides functions of order processing that are order to cash, order entry
inventory, shipping and quality control (Smith and Binti Puasa, 2016).
 It provides supply chain management in this Oracle ERP can manage all activities
related to product planning, manufacturing and supply of this to customer on time and
according to their requirements.
There are providing properties and characteristics of MIS system for company
 system approach- it this MIS system the whole system is measured and evaluate its all
activities and transactions it connected with complete organization and provides an
detailed review of all transactions.
 Management oriented- according to MIS system the company prepare a system after
determine all objectives and aims of company (Sledgianowski, Gomaa and Tan, 2017).
It should have top to down approach because of before implementation of this system
all goals, objectives and aims can be keep in mind by company.
 need based- it is a system that is based on need and requirements of management
and implement according to their need for operational department, planning level,
sales department.
 Future oriented- this MIS system is based on future also and provides not only present
scenario transactions but also provides data and transactions for future activities. It has
available data on projection basis.
 Common data flow- MIS system is having common data flows for different activities
and make data and records error free and without any repetition of transactions.
Conclusion
From the above examine, it's far been taken into consideration that within the current scenario
agencies are relaying on the accounting and facts software program to keep the glide of
operations. Record has furnished the facts approximately the accounting and Oracle ERP
software program for unique agencies in step with troubles and demanding situations in
present working. Oracle ERP software program for Eureka limited.