Analysis of Health and Social Care Quality Evaluation Methods

This report provides an overview of methods for evaluating the quality of health and social care services. It begins by emphasizing the importance of quality management in healthcare organizations and its impact on patient safety and employee performance. The report then outlines several evaluation methods, including questionnaires, structured and semi-structured interviews, and the use of panels and roadshows. It also highlights the significance of service user involvement in the evaluation process, covering aspects like consultation, empowerment, and user-managed services. The conclusion reiterates the fundamental right to quality care and the role of external agencies in ensuring standards. The report aims to provide a comprehensive understanding of how to assess and improve the quality of healthcare services, with a focus on practical methods and the perspectives of service users.

Managing quality in health
and social care

Cover Content
Introduction
Methods of evaluating health and social care
quality
Role of service users in evaluation process
Conclusion
References

Introduction
 Management of quality in health care organization is inevitable. Quality
management should be an on-going and significant process of the health care
organization. Quality management in health care organization lead to safety and
protection of the patient and allowing the employees dealing with different
situation actively and with quality.
 This PPT is prepared with the aim of developing methods for evaluating health &
social care service quality with regard to external and internal perspectives

Methods for evaluating health & social care
service quality
 Questionnaire - Survey can be conducted on the market which can be helpful
in evaluation of quality
 Complaint Feedback form – This can be disseminated to patient which is an
internal perspective in order to identify any discrepancies or dissatisfaction

Cont….
 Structured and semi-structured interviews - Semi structured or structured
interview can also be undertaken where face to face or telephonic interview
can be conducted face to face with target audience.
 Panels and road shows - Taking interview and surveys can be time
consuming and costly but feedback will take less time and cost. Evaluation of
quality provided in health and social care services will enable to know the
negative and positive aspect of services

Role of service users in evaluation process
on service quality
 It is being found that users of services basically requires quality. Therefore, it involves
right mechanism which basically includes consultation, panels, empowerment and user
managed services which basically helps in delivering right service to correct user. In
present context, some of elements are mentioned below:
 Consultation
 Validity and reliability
 Empowerment:
 Panels
 User managed services

Conclusion
 From the above report. It is conclude that quality in health and social care services
is a fundamental right of the human. The external agencies play an effective role in
leading the public and private health care organization to ensure complete quality
in services and implement proper standards of care and protection to the patient.

References
 Acharya, B. and et. al., 2017. Partnerships in mental healthcare service
delivery in low-resource settings: developing an innovative network in rural
Nepal. Globalization and health, 13(1), p.2.
 Balarajan, Y., Selvaraj, S. and Subramanian, S. V., 2011. Health care and
equity in India. The Lancet, 377(9764), pp.505-515.
 Bowling, A., 2014. Research methods in health: investigating health and
health services. McGraw-Hill Education (UK).