Evaluating HR: Skills, Knowledge, and Benefits to Pret a Manger

This report explores the crucial role of Human Resources (HR) within business organizations, emphasizing its importance in managing human capital and maintaining organizational stability. Using Pret a Manger as a case study, the report discusses the essential knowledge, skills, and behaviors required of an HR professional, including consultancy skills, decision-making abilities, workplace policy development, and promoting diversity. A personal skills audit identifies key skills such as communication and decision-making, highlighting their significance in an HR role. The report concludes by examining the potential benefits of an effective HR officer, particularly in employee retention and talent management, achieved through targeted training and development programs, noting how these contribute to the overall growth and success of the company. The role of HR is critical for managing productivity and fostering a healthy workplace environment.

HUMAN RESOURCE
HR officer

INTRODUCTION
 Every business organization need fuel of HR, without this fuel company can not
process further.
 HR department not only have responsibility to manage people and their productivity,
but they also have responsibility to maintain inner stability of business which allow
them to stand still in high tough market.
 This study is based on Pret a Manger, this company is multinational sandwich franchise
company. This report will discuss knowledge, skills and behaviour of HR professional.
Later this report have discussed personal skill audit and identified skills and behaviour
of HR role. At last this report have discussed potential benefit of HR officer to the
business organization with effective training and development.

Knowledge, skills and behaviour as HR
professional
 HR department is heart of every business organization, without this a company can not
perform any activities as human resource are must require in the process.
 Consultancy skills: every department of business organization need to consult HR
officer before making any decision because HR department is responsible for providing
human capital to that particular department.
 Decision making skills: HR officer is one of the most important stakeholder of the
company, they provide right decision at right time.

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 Workplace policy making responsibility: HR department are made for people, these
people are essential stakeholder of the company.
 Promoting diversity responsibility: diversity can be strength or weakness of business
organization, diversity can be very beneficial if the company have ability to manage
people and their diverse cultural belief.

Potential benefit
 Every business organization need HR officer which can use special skills to manage
people and their productivity in the workplace, their behaviour decide the healthiness of
workplace.
 Employee retention: it is very clear that employees are the utmost reason why HR
department is formed, without employee HR department can not process further. When
Pret a Manger tend to provide effective training to HR officer, then improved employee
retention is most beneficial thing happen to a company.
 Talent management: talent is booster of business organization, employee with talent
can boost the growth speed of the company. Talent management is most important task
of HR department, they have responsibility to identify and hire talent.

Personal skill audit:

Identifying knowledge, skills and
behaviour:
 Communication skills: communication skills are most required in every business
position, these skills may be basic but have great role in the workplace.
 Decision-making skills: decision-making skills are one of the most required skills in
HR role, this skills allow person to make effective decision.

CONCLUSION
This report have discussed HR and its importance in business organization, every company
need HR to manage people and their productivity in the workplace.
Later this report have discussed knowledge, skills and behaviour of HR professional.
Later this report have discussed personal skills audit and identified certain skills,
knowledge and behaviour.
At last this report have discussed potential benefit of HR officer with the help of effective
training and development program in the business organization.

REFERENCES
 Berman, E.M., Bowman, J.S., West, J.P. and Van Wart, M.R.,
2021. Human resource management in public service: Paradoxes,
processes, and problems. CQ Press.
 DeCenzo, D.A., Robbins, S.P. and Verhulst, S.L., 2016. Fundamentals
of human resource management. John Wiley & Sons.
 Marchington, M., Wilkinson, A., Donnelly, R. and Kynighou, A.,
2016. Human resource management at work. Kogan Page Publishers.
 Obedgiu, V., 2017. Human resource management, historical
perspectives, evolution and professional development. Journal of
Management Development.
 Storey, J., 2016. Human resource management. Edward Elgar
Publishing Limited.