Evaluating Quality and Standards in Health and Social Care Settings

This report provides a comprehensive analysis of quality management in health and social care settings in the UK, emphasizing the importance of maintaining high standards to ensure effective and patient-centered care. It explores the impact of poor quality, including long-term disabilities and reputational damage to healthcare organizations, and identifies barriers to delivering quality services, such as communication gaps and inadequate resources. The report assesses the effectiveness of quality systems, policies, and procedures, highlighting the significance of implementing disease management programs and healthcare incentives. Furthermore, it proposes ways to improve service quality through enhanced facilities, better communication, and the adoption of standard precautions. The roles of stakeholders and external agencies in maintaining standards are discussed, along with methods for measuring quality and evaluating service user efforts. The report also touches on approaches to implementing quality systems and assessing the quality of service provision, ultimately aiming to enhance patient satisfaction and improve healthcare outcomes.

Managing Quality in Health and
Social Care Settings

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK-1............................................................................................................................................1
Measure the impact of poor quality and standards on health and social care........................1
Identifying barriers to the delivery of quality in health and social care services .................2
Assess effectiveness of quality systems, policies and procedures in a health and social care2
Propose ways in which health and social care services could improve quality of service
provision.................................................................................................................................3
TASK-2 Presentation.......................................................................................................................3
Role of stakeholder in quality and standard of health and social care .................................3
Role of external agencies in maintaining standards .............................................................4
Methods of measuring quality in health and social care ......................................................4
Discuss the effort of service users in evaluating service in health and social care ..............5
TASK-3 Report................................................................................................................................6
Approaches to implement quality system ..............................................................................6
Methods for assessing health and social care quality of service provision............................6
CONCLUSION................................................................................................................................7
REFERENCES ...............................................................................................................................8

INTRODUCTION
Quality management in health and social care is an important process of analysing the
performance of care service in UK. It helps healthcare organization to maintain and provides the
effectiveness care services in the healthcare organization. Quality management of healthcare
reduced the medical error, increasing the effective care to the public and improving the
outcomes of the healthcare organization in the UK. Health service organization satisfy the needs
of the patient and provides them good quality care. The quality care is an important factor which
increases the satisfaction among the public towards the healthcare services. The impact of poor
healthcare services on public health increases the chances of other health issues which can also
effects te healthcare organization. Poor quality service in an organization does not identify the
needs of public health and failed to meet the standard quality and organization reputation
decreased across the UK healthcare organization. Additionally, This project includes the
perspectives of health and social care, strategies for achieving quality in health and social
services and efficacy of system, procedures and policies. Lastly, methods used for evaluating
quality of services in healthcare (Carino and et. al., 2020).
TASK-1
Briefing report
Measure the impact of poor quality and standards on health and social care
Poor quality care impacts on public health which is including long-term disability,
unnecessary treatment and unsafe clinical facilities. Poor quality care damages the healthcare
organization reputation due to conflict in decision making towards the patient services and
inappropriate patient treatment leads to many other health issues to the patient. Poor quality
services of any organization leads to decline in patient and also in some situation, patients leads
to cause death due to unavailable of facilities , equipment and medicines. Organization also
responsible for patient health because due to inadequate environment and factors patient leads to
cause the other health issues which increases the chance of patient illness and other infectious
diseases. Due to lack of training and expertise patient loss the chance of improving their health
condition. Health care management should not aware about the acquired infection which spread
among the patient and leads to causing the disease. Poor quality impact on the public health as
well as on the health organization reputation(Stinear and et.al., 2020).
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The healthcare organization provides quality care, clinical effectiveness, safety and patient
positive outcomes. Different perspective on healthcare services which leads to various methods
of quality measurement. The goal of medical institution is to providing the better health services
and satisfy the patient medical needs which response to give the positive patient experience and
reputation of organization can place better in the public.
Identifying barriers to the delivery of quality in health and social care services
In healthcare system, there are many barrier which occurs resistant in delivery the quality
services to the patient due to poor communication between the organization and stakeholders and
lack of leadership. The barrier in healthcare organization includes the lack of staff training and
expertise and lack of support from the organization. Quality improvement is an essential part of
patient care, when poor quality delivering to the patient that is harmful for the patient health and
organization reputation. The barrier occurs because organization team should not aware about the
data and does not monitor the process of hospital activities which creates the barriers and does
not delivering the good quality services among the public health(Rémillard-Boilard, 2018). The
communication between the healthcare providers and patient is not meaningful and clear which
creates most conflict and issues with patient treatments and lead to causes the poor quality care
service. Lack of funds and services is also one of the barrier which occurs hindrance in
delivering the best quality care services. Due to inadequate environment and facilities healthcare
provider unable to deliver the high quality care to the patient.
Assess effectiveness of quality systems, policies and procedures in a health and social care
Organization should implement the different policies and procedures which includes the
diseases management programme and providing the healthcare incentives to the organization
stakeholders. Efficacy of system involves many relevant health and social care information
which helps care provider to update themselves with the guidelines and changes in healthcare
policies. The effective procedures and policies makes the best performance of an organization by
implementing the various effective approaches for improving the best quality care to the patient.
Quality health and social care organization ensures the quality care services and also helps in
reducing the cost care of medical facilities by implementing the procedures and policies. The
efficacy of system analysing the medical services which reduces the loss cost of an organization
and increases the patient satisfaction by providing the high quality care to the patient(O'Neil,
2019).
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Healthcare organization adopted the various policies and procedure for providing the better
quality services to the public health. Efficacy of an organization analysis the desired beneficial
effects of an organization performance. Organization has aim to achieve the objectives by
applying the different procedures and policies which enhance the organization productivity.
Propose ways in which health and social care services could improve quality of service
provision.
There are various ways which can improve the quality care by improving their health
facilities, identifying the variations and healthcare provider can using the approaches for
delivering best quality care to the patient. Communicating ways and process is also helps in
improving the quality care services. Organization should provide the medical facilities and
proper training to the healthcare provider which enhance the patient satisfaction and the
employee responses. The quality is measured by the patient preferences and needs in which they
recognized about the medical facilities and behaviour and actions of healthcare provider. The
most effective strategies for improving the quality services includes the clinical support system,
and chronic diseases management programme. Hospital should have to adopted the standard
precaution which is essential to prevent the hospital acquired infections and reduce the chance of
infecting patient. The healthcare provider should have to wash hands with the soap, water and
alcohol before and after contacting with the patient(Laxminarayan and et.al., 2020).The expertise
healthcare provider should have provide the relevant information to the patient and better quality
care service to the public. Health care facilities must have analysing the patient data and their
history which helps to providing the further medical treatments.
TASK-2 Presentation
Role of stakeholder in quality and standard of health and social care
stakeholder plays a more crucial role in healthcare industry because they will help the
healthcare organization to provide support and analysing the requirement and needs of patient.
The physician and the employee involved in care providing they will responsible for the
organization positive outcomes (Leaver, Highfield and Abidin, 2020). Patient evaluates the
response of quality care with their preferences and needs so the employee and management team
should have to identifying the health needs of patient during their treatment. Manger of
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healthcare organization delivering patient care and focuses on giving the best quality care which
leads to give positive outcomes.
Healthcare management should identify the needs and demands of care provider and patient with
resources and satisfy them with all health facilities. The most important role of stakeholder in
healthcare industry is to providing the strategic direction for treatment care planning and support
with effective solution to improve the overall health care industry. Stakeholder provides support
to the healthcare organization to meet their objective by evaluating their best experiences with
the client and promote the reputation of medical institution (Cohen and Flood, 2022).
Role of external agencies in maintaining standards
External agency provides the support and analyse the needs of patient by which they can
satisfy the patient with best quality care services. The external agencies includes the higher
authorities of UK such as quality care commission, healthcare inspector and medicines and
healthcare regulatory agency which regulates and supervises the health and social care and
providing care plan to clients for their better treatment. The external agencies should ensure
about the care facilities and also determines the hospital activities provides the safe care,
effective treatment and high quality services which encourages employee and management team
to improve the quality services. These agencies offering the planning programme and policies to
the local authorities and organization manager to enhance the services with different strategies
and methods. These government agency should analyse and ensure about the medicines and
health care equipment which is used in patient care services works effectively and safe. External
agencies are the main regulatory body to monitor the overall performance of healthcare
organization (Merritt and et. al., 2018).
Methods of measuring quality in health and social care
The aim of measuring the quality care is depends on the patient satisfaction by the
organization treatment and facilities. Organization management should have to analyse the
patient needs and hire the expertise for providing the better treatment and improves the quality
care of the patient. Healthcare provider should have to adopt various strategies to improving the
quality care. There are various methods for achieving the good quality health and social care
services which includes improvement in monitoring process, appropriate medical treatment,
adequate and hygienic environment and employee with higher skills and knowledge which helps
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in managing the performance of an organization. Good performance towards the social care leads
to reflect the better quality practices in the healthcare environment(Myers and et.al., 2022).
Healthcare quality can be improved by supportive organization management and proper medical
treatment planning for achieving the objectives of health and social care. The factors which
influence the achievement of quality care that includes the proper monitoring process and
analysing the ineffective methods which are not beneficial for the patient. Appropriate medical
treatment also helps in achieving the objectives of best quality care and promote the patient
satisfaction with the treatment. Developing the quality system in healthcare organization is most
important because quality system can adopt the changes in the tracking process and improving
the hospital activities. Providing the best quality services to the patient is the main focus of
healthcare provider which enhance the hospital reputation among the public (Aveyard, 2018).
Communication between the health care provider and patient is healthy because it helps to care
provider to better understand the needs of patient and satisfied them by providing appropriate
medical treatment. Another most important factor is providing the best medical facilities in
hospital which includes the extra bed, proper hygienic wash room and the waiting room should
be structure with the sitting equipment so that patient can get relaxed in waiting area.
Discuss the effort of service users in evaluating service in health and social care
Service users have more benefits while involving in the healthcare activities which
encourages the self esteem and confidence as well as improvement in their own health quality.
Service user involved with the healthcare provider which increases the users capabilities and
faster well being of patient. User involvement can increases the quality of public health
activities, In the UK public involvement with in the healthcare organization is the main
responsibility of NHS organization. The patient has long term illness involve in the healthcare
services which can helps in understanding their diseases and medical treatment(Feng and et.al.,
2020). Involvement of user helps an organization to promotes their services which results the
positive clinical outcomes.
The healthcare quality should be measured on the basis of patient satisfaction. Healthcare
organization should have to analysis the quality care which is delivered to the patient health and
also assess patient care improvement. Health provider use the new methods how much it is
effective in the patient medical treatment(Aveyard, 2018).
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TASK-3 Report
Approaches to implement quality system
There are various approaches used for implementing the quality system in healthcare.
Quality system enhance the productivity of healthcare organization and delivery the good quality
care to the public health. Approaches includes the improvement and investigation of performance
of hospital activities. TQM (total quality management) used for analysing and implementing the
various approaches to improve the quality services in hospital permissive. The approaches and
methods helps an organization to enhances the organization activities and outcomes to achieving
the better quality service delivery. In health care system TQM works continuously for improving
the quality services and satisfied the needs of customers. The main focus is to identified the
issues generated with an organization and patient review regrading the medical treatment of the
patient. Implementing the quality system which is capable to generate the internal and external
benefits to the organization stakeholder and patient. Quality approaches for the internal benefits
for healthcare organization is to analysing the framework and medical care plan for the patients
which ensures about the better quality services delivering to the public of UK. When healthcare
organization is failed to implementing the approaches which leads to generate the risk of causing
loss and patient facing many health care issues due to insufficient and inappropriate medical
treatment(Hebert and Scales, 2019). TQM is more advance process which implements the
different approaches and improves the monitoring process which gives the positive performance
outcomes for achieving the best quality care services to the patient and among the public of UK.
Methods for assessing health and social care quality of service provision
Health care organization has main aim to improving the services provided by the hospital.
There are various methods to measure quality care by analysis the internal inputs such as medical
equipment, medicine supply, operational facilities and healthcare team. Hospital organization
focused on the medicine delivery and support the provision of services according to the hospital
policies(Labrague and et.al., 2018).
Improvement in healthcare quality and safety is most important for the public health
because it minimize the patient illness rate. It is important to improve the various process
techniques which used in patient treatment, identifying the patient needs and ineffective factors
which causes the barrier in patient care. The healthcare quality should be measured on the basis
of patient satisfaction. Healthcare organization should have to analysis the quality care which is
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delivered to the patient health and also assess patient care improvement. Health provider use the
new methods how much it is effective in the patient medical treatment(Aveyard, 2018).
CONCLUSION
From the above discussion, it is concluded that healthcare service quality is most
important which deliver the best quality care to the patient. Management of health care
organization analysis the effectiveness of treatment and technologies on patient health and
organization outcomes. There are various strategies used for improving the quality service and
healthcare provider gives the relevant information to the patient by which patient can also
involve in their health treatment and know about the diseases. Approaches and methods used for
improving the quality service which can promotes the clinical outcomes. The outcomes of health
services can be measured by the patient satisfaction. Involvement of user with the healthcare
provider enhance the patient capabilities and also improving their health issues. The overall
health services improved by the user interaction with an organization.
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