Comprehensive Evaluation of Banner Health Organization Report

This report evaluates Banner Health, a large healthcare system in the United States, focusing on its readiness to meet future healthcare needs. It begins with a description of Banner Health, including its services, size, and financial performance. The report then discusses the organization's overall readiness, highlighting key issues such as staffing problems, stunted growth, resource management, and patient satisfaction. A strategic plan is proposed to address these issues, emphasizing technological advancements like telemedicine and electronic health management systems to improve efficiency and patient care. The report identifies patient safety as a critical concern, particularly the impact of the Cerner system transition. Recommendations include prioritizing healthcare standards, addressing Cerner system issues, and incorporating patient feedback. The conclusion summarizes the evaluation, emphasizing the importance of organizational design, leadership changes, and a focus on both patient and employee satisfaction. This report provides a comprehensive overview of Banner Health's strengths and weaknesses and suggests actionable strategies for improvement.

Running head: HEALTH ORGANIZATION EVALUATION
HEALTH ORGANIZATION EVALUATION
Name of the Student:
Name of the University:
Author’s Note:

1HEALTH ORGANIZATION EVALUATION
Table of Contents
Introduction................................................................................................................................3
Discussion..................................................................................................................................3
Description of the health care organization or network.........................................................3
Discussion of the organization's overall readiness based on your findings...........................4
Preparation a strategic plan to address issues........................................................................4
Identification of current or potential issues within the organization and its impact on the
strategic plan..........................................................................................................................5
Recommendation and its justification....................................................................................5
Conclusion..............................................................................................................................6
References..................................................................................................................................7

2HEALTH ORGANIZATION EVALUATION
Introduction
The nursing leadership and management are the two most essential components in the
nursing profession that allow in offering a high quality of care. It helps in identifying and
conducting the nursing role within the healthcare settings and gaining various kinds of skills
that form the foundations of the practice (Murray, 2017). The knowledge of nursing
leadership and management is critical in understanding the needs and demands of the patients
and offering personalized and patient-centric care in order to address the health issues
critically. The organization chosen for conducting the research is Banner Healthcare for
addressing the readiness of the network to meet the needs of healthcare of the citizens for the
next decades.
Discussion
Description of the health care organization or network
Banner Health is a health system based in Phoenix, Arizona, in the United States. It is a non-
profitable organization operating in 28 hospitals and other specialized facilities in 6 states in
the country. It is stated to be the largest employer in Arizona and one of the largest in the
country that employs approximately 50000 employees. It was founded in 1999, and the net
income of the system in 2017 was $5.78 million. It offers various kinds of products that
include emergency healthcare service, long-term care, rehabilitation, pharmacy and the
primary care to patients. It even operates a Medicare Advantage insurance plan, which is
referred to as the University Care Advantage and AHCCCS plan, also known as the Banner
University Family Care. It had collaborated with the University of Texas MD Anderson
Cancer Center that was established by the Nation Cancer Act of 1971 (Bannerhealth.com,
2020).

3HEALTH ORGANIZATION EVALUATION
Discussion of the organization's overall readiness based on your findings
From the research conducted upon Banner Health, it was noted that it offers services to a
large number of population in the United States. The services are wide and varied in nature as
a result of which, it addresses a wide variety of issues in the community. The community
health promotion is one of the most vital elements of the network and thus, mitigate the
challenges faced by the citizen. Beacham et al. (2017) opined that the healthcare system is
rapidly changing as a result of which, the care delivery system and the need for patients are
also evolving. The healthcare landscape of the community irrespective of the size and feature
is changing. The current issues that have been found to affect the operation of the
organization are staffing problem, stunt growth of the network, resource management and
reduced satisfaction level of patients (Popp, 2017). Therefore, a strategic plan needs to be
formulated that will cover the issue and address them.
Preparation a strategic plan to address issues
A strategic plan needs to be established that covers the issues pertaining to growth, lack of
nursing staffs, resource management, and reduce the satisfaction of patients. The stunted
growth of the organization is due to the inability to cope up with the changes in the healthcare
system. The technological development within the entire organizational context such as the
use of the online forum, use of telemedicine and electronic health management system can be
implemented that allow digitalization of the network. This will help in saving time, cost and
the effort of the employees in offering focused and direct services to the population. The
comprehensive nature of these systems will help in reducing the rate of human errors; thus,
improving the level of care quality in the system (Wiegmann & Shappell, 2017). This, in
turn, will help in improving the patient satisfaction level. According to Turkelson et al.
(2017), the resource management in nursing is critical as it allows in the maintenance of
competent nursing staffs for meeting the needs of the patients and the community as a whole.

4HEALTH ORGANIZATION EVALUATION
The aspects that need to be focused for addressing the issue are effective planning,
professional development, recruitment and retention strategies and application of best
practice for establishing a positive culture in the setting.
Identification of current or potential issues within the organization and its
impact on the strategic plan
According to the report, it can be stated that the most prevalent issue faced by Banner Health
is related to patient safety. The issue has a profound impact on staff satisfaction due to lack of
support and empathic factor leading to the outcome of the patient care. The transition of HER
to another system, Cerner lead to various issue related to patient experiences, such as longer
wait time both medications and appointment and delays in scheduling (Kate, 2018). This
directly has an impact on the strategic plan as the current issues faced by the healthcare
setting affected the issues that were covered in the plan. The negative impact has an overall
effect on the reputation of Banner Health, which is operating for 21 years in different areas of
the United States (Flodgren et al., 2019).
Recommendation and its justification
It is evitable that the current issues affect the operation of Banner Health and affects the
healthcare service offered to the population of the country. The recommendations that can be
applied in order to mitigate the issues are:
 Prioritizing the healthcare standards and behavior of the healthcare practitioners in
order to enhance the level of care offered to patients
 To identify the issue related to Cerner system and mitigate them as soon as possible
for improving the electronic health recording system
 In case, Cerner is not the appropriate system, evaluation of a new system and
implementing it is necessary

5HEALTH ORGANIZATION EVALUATION
 The patient complaints and feedback with respect to service offered by Banner Health
need to be taken into consideration and strategies to mitigate the need to be adopted
Conclusion
It can be concluded by stating that Banner Health involves both effective and
ineffective assessment of the healthcare services with respect to organizational design and
leadership change. It also includes changes in the healthcare setting; thus, providing an
innovative and unique platform to address the issues faced by the company and offering
recommendations that involve the adoption of new approaches. This was intended to broaden
the scope of operation by focusing on patient satisfaction as well as employee satisfaction
that is stated to be critical in offering healthcare service to the community.

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References
Murray, E. (2017). Nursing leadership and management: for patient safety and quality care.
FA Davis.
Kate, M. (2018). Problems with Cerner EHR Replacement Persist at Banner Health
Retrieved 10 March 2020, from https://ehrintelligence.com/news/problems-with-
cerner-ehr-replacement-persist-at-banner-health
Beacham, A. O., Van Sickle, K. S., Khatri, P., Ali, M. K., Reimer, D., Farber, E. W., &
Kaslow, N. J. (2017). Meeting evolving workforce needs: Preparing psychologists for
leadership in the patient-centered medical home. American Psychologist, 72(1), 42.
Wiegmann, D. A., & Shappell, S. A. (2017). A human error approach to aviation accident
analysis: The human factors analysis and classification system. Routledge.
Turkelson, C., Aebersold, M., Redman, R., & Tschannen, D. (2017). Improving nursing
communication skills in an intensive care unit using simulation and nursing crew
resource management strategies. Journal of nursing care quality, 32(4), 331-339.
Flodgren, G., O'Brien, M. A., Parmelli, E., & Grimshaw, J. M. (2019). Local opinion leaders:
effects on professional practice and healthcare outcomes. Cochrane Database of
Systematic Reviews, (6).
Popp, J. D. (2017). Clinical leadership in Norwegian hospitals: A qualitative study of
leadership challenges, skills and development (Master's thesis).
Bannerhealth.com (2020) About Us Retrieved 10 March 2020, from
https://www.bannerhealth.com/