Evaluation of Hospitality Provider Role in ExCeL London Events

This report analyzes the strategic role of a hospitality provider, specifically focusing on ExCeL London's hospitality services in the context of an event hosted for Nike. The report identifies the key responsibilities of a hospitality provider, including budget management, marketing, expenditure control, housekeeping, security, and providing excellent service. The report also explores the practices present between ExCeL and its hospitality provider, highlighting the importance of customer service, maintaining client relationships, and adhering to health and safety standards. The analysis emphasizes the significance of strategic management in the hospitality sector, underscoring the need for effective policies, team management, and employee motivation to ensure successful event delivery and customer satisfaction. References are also included.

Hospitality and Venue Management

Contents
INTRODUCTION.................................................................................................................................3
TASK 1.................................................................................................................................................3
Role of hospitality provider...............................................................................................................3
TASK 2.................................................................................................................................................3
Practices present between Excel and hospitality provider..................................................................3
CONCLUSION.....................................................................................................................................3
REFRENCES........................................................................................................................................3

INTRODUCTION
Hospitality sector is related with service industry. They deals with various service. It
play vital role in world economy. In order to understand the concept of hospitality and
importance of strategic management in this sector Excel company has been taken,. It is
famous hospitality provider company situated in UK. This company is famous for proving
best quality of food and beverage product and satisfied their customer. In this report essential
role of hospitality provided and practice use for them to fulfil services of all their guest has
been identified.
TASK 1
Role of hospitality provider
Hospitality sector is play essential art in today world economy At present business
organizations start their business in providing services to their customers and deals with
service sector it will help in gearing profits through which companies established their strong
position within market are. Hospitality provider is a person who provides various service to
their clients for example, food, drinks, travelling, tourist facilities etc. Nike is one of the most
famous organizations of America which manufacturing world class shoo and other products
to their customers. The company organize event in London with Excel hospitality service.
Excel is famous for their best food services products they have good team. They provides
good food to the customers of the event they provides their services for evta, business
meeting, conferences,. Successful event is also depending on the satisfaction of customers for
food service thus Nike chooses Excel London hospitality. Following are the role of a
hospitality provider (Lashley, 2018).
 Managing budget: It is essential for a service provider company to work within the
budge decided by Host Company. They according to the budget mange all the things
or according to the budget. A good hospitality provider as ability to provides best
services to their clients and satisfy them to work under the prescribe limit.
 Marketing: It is essential role of the hospitality provider to make effective polices
and strategies to increase their goodwill and enhancing their market position within

the economy. Hospitality provider use promotional strategies to promote their service
for this purpose their use social medial and other tool devices.
 Controlling expenditure: The in problem arises for hospital sector that they have
budget amount and it is not always sufficient thus they have to control their
expenditures and mange all the actives .
 Housekeeping: It is also the main function of the hospitality provider to make feel
their guest to feels like home. For this purpose it is essential that they use neat and
clean place and they use clean equipment plate for their customers
 Security: It is also necessary for the hospitality provider for manger security of all
guest for this purse they use best security services.
 Best service: T is also an important role for the hospitality provider to providers their
guest high class and best quality of foods they need to increases items of food and
drink menu and according to guest company they change their menu and preserve
foods according to their need (Sox, and Strick, 2017).
 They also work for to manage their stock of the company and recruit , here best chief
worker has great capabilities of making food an team management.
 Hospitality provider is pay essential function to make discipline within the
organization maintaining hospitality sector. Business organizations chose through
enhancing coordination between their team member. The company hire embers from
different place thus it is policy by of diversification issue and conflicts arise between
them it is duty of hospitality manger to maintain team management quality among
tem
 the hospitality provider to maintain relation and motivate employees only then they
achieve to goal and provides best service to their clients.
TASK 2
Practices present between Excel and hospitality provider
 Customer service: It is essential for every service provider to facilitate their service
in an effect way. London excels famous for their food items they h\provides 24 hours
best facilities and services to their guest. There maintain is to provides pleasant
experience to heir guest so they come again and choose this company for their food
and catering services.

 requiem an they also provide them healthy food according to demand of the guest
They maintain relationship with their clients as well their worker, it is necessary for
 Hospitality provider also transfer and negotiate contact number of their guest and to
the guest so when they need they cancel to the team member of the hospitality
provider company
 They will also supervise that they use those material which not affect the health and
not hazardous for any their workers. They use strategies according to which always
consider food and heath standard (Park, and Park, 2016).
 Hospitality provide main function of them is to provides training services to their
team member and enhance their motivation with effected communication process.
The company provides food service thus it is essential that with changing if time they
change their en and according to the menu they needs to provides training to their
team members so that they know how to made new food items and increase their
capabilities of serving food.
CONCLUSION
From the above analysis it has been observe that strategic management play essential
part in Business organizations who chose as hospitality sector .Hospitality provider play vital
part as he play various function, they mange police, maintain customer and provides essential
service to their customer.

REFRENCES
Lashley, C., 2018. Education for hospitality management. InInnovation in Hospitality
Education (pp. 33-48). Springer, Cham.
Sox, C. B. and Strick, S. K., 2017. Preparing future meeting professionals: A case study on
teaching hybrid meeting management. Journal of Hospitality & Tourism
Education,29(3), pp.141-146.
Sureda, X., Bilal, U., Fernández, E., Valiente, R., Escobar, F.J., Navas-Acien, A. and Franco,
M., 2018. Second-hand smoke exposure in outdoor hospitality venues: Smoking
visibility and assessment of airborne markers. Environmental research, 165, pp.220-
227.
Park, K. and Park, S., 2016. Topic trend of event management research. Event
management, 20(1), pp.109-115.
Ahipasaoglu, O., Erkip, N. and Karasan, O. E., 2019. The venue management problem:
setting staffing levels, shifts and shift schedules at concession stands. Journal of
Scheduling,22(1), pp.69-83.