Execu Clean Business Report: Balanced Scorecard and Workforce Planning

This report provides an analysis of Execu Clean, focusing on its strategic planning and management through the implementation of a balanced scorecard system, which aims to communicate goals, align daily work, prioritize projects, and monitor progress. The report also examines the organization's workforce demand and supply, considering its strategic business objectives and labor availability. Key aspects discussed include customer and internal perspectives, financial strategies, and learning and growth opportunities within Execu Clean's operations, particularly concerning its laundry services, equipment, and customer interactions. The analysis concludes with insights into how Execu Clean can achieve its targets and goals within its first year of operation through comprehensive marketing strategies and by meeting customer demands.

Running head: REPORT ON EXECU CLEAN
REPORT ON EXECU CLEAN
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Executive summary:
Training and development has been important part in business that helps in achieving goals of
the organization. However, to achieve the goal an organization must align training with business
strategies. This paper aims to discuss the case of Execu Clean and analyses the organization’s
balanced score card as well as the workforce demand and supply.

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Introduction:
Balanced scorecard is a system used for strategic planning and management in
organization. It is mainly used to communicate the goals, align the day to day work, prioritizing
projects, products and services and measure and monitor progress towards strategic target
(Melnyk et al. 2014). Forecasting current and future staffing needs in relation to organization’s
strategic business objective along with the supply of labor is called workforce demand and
supply. In this report the two concepts will be discussed considering the case study of Execu
clean company.
Discussion:
a) Balanced score card
Perspective Objectives Measures Targets
Customer Reduce customer
complaints.
Number of
customer
complaints.
Continuously
improve customer
satisfaction.
Internal
Business
Increase quality
and delivery on
time.
Continuously
improve business
processes.
First year total sales
in excess of R 300000
Innovation &
Reduce
development
time.
Percentage of sales
obtained from new
products &
Continuously
develop and deliver
new innovative

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Learning services. products &
services.
Financial Increase sales
growth
Continuously
improve financial
performance.
Establish a
sustainable business
by the end of the
first year operation
b) Workforce demand and supply
Execu Clean is an organization that provides services on laundry, including installation of
machine, equipment, washing and cleaning activities, storage of not yet cleaned and cleaned
garments and lastly a workplace for garment alteration. Workforce demand and supply is
predicting current and future needs in relation to organization’s strategic business objective along
with the supply of labor (Mina, Lahr and Hughes 2013). Execu Clean’s workforce and demand
supply will include smooth functioning of pick-up and delivery. The company mostly operates
with the working customers. There will be a need for more transportation in the organization that
would be able to supply its service to the customer. It provides service to industries and private
customers. Appropriate high functioning internet access is also essential as orders are booked
through email and phone calls. There would be absolute necessity of new equipment.

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Conclusion:
The organization aims to reach a goal in the first year operation. Therefore, it aims to
make comprehensive marketing strategies. The company aims to deliver what the customer
demands and therefor the above discussion presents the balanced score card. According to which
it will be able to achieve its target.

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Reference list:
Melnyk, S.A., Bititci, U., Platts, K., Tobias, J. and Andersen, B., 2014. Is performance
measurement and management fit for the future?. Management Accounting Research, 25(2),
pp.173-186.
Mina, A., Lahr, H. and Hughes, A., 2013. The demand and supply of external finance for
innovative firms. Industrial and Corporate Change, 22(4), pp.869-901.