Mobile Computing Solutions: A Comprehensive Report, BCO6185

This report delves into the realm of mobile computing solutions, crucial for businesses aiming to leverage mobility effectively. It begins by highlighting the challenges and complexities of mobile solution deployment, emphasizing the need for experience and strategic planning across all departments. The report explores various mobile technologies, including direct messaging, tap and pay systems, and virtual reality, and their impact on marketing and business growth. It then examines mobile platforms, comparing mobile applications and mobile websites, and discusses success factors such as open communication, due diligence, security measures, and employee training. Furthermore, the report identifies enablers for successful implementation, like defining needs, securing top management buy-in, and involving key roles such as sponsors and champions. Finally, it touches upon cost factors and key components associated with mobile solutions. This report provides a comprehensive overview of mobile computing solutions, offering valuable insights for businesses seeking to integrate these technologies.

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(BCO6185) Executive & Mobile Computing
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Introduction
In an effort to successfully deploy mobile solutions, businesses face a hard time. Mobility
presents an extremely multiplex hitch, which requires experience, focus, and competency that
most companies, regardless of the outsourcing provider or bench strength, just lack. Further, the
adoption of the mobile solutions is a complicated process which affects all the departments of the
business. A few months before the deployment of mobile solutions, the organization needs to
notify the HR, finance, logistics, sales, and any other key stakeholders about the incoming
changes, what applications will or will not be used, candidates for mobilization, and how the
onboarding process of the employees will take place (Heitkötter, Hanschke, and Majchrzak,
2012, pp. 120). Indeed, smartphones have unlimited capabilities, and consumers tend to spend
more time with phones on their hand rather than the pocket. Additionally, the increase in the
number and quality of mobile business applications has increased the dynamic nature of the
smartphones. Having noted this, therefore, it is an oddity that only half of the medium-sized and
small businesses have truly and fully begun to deploy the intelligent mobile solutions into their
model. Nonetheless, the recent past has seen an upward trend in the number of organizations that
are willing to take this crucial step.
Technologies of mobile solutions
In the modern world, anyone can pop into meetings through Skype, dial at the comfort of
their homes and email important documents such as reports to the desired recipients. Mobile
technology is viewed as the game changer. Businesses are striving to ensure that employees
complete the allocated tasks effectively and at the given time, using the mobile solutions that fit
them. And, there are some technologies that have made this possible. First, mobile solutions have

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narrowed the gap between the businesses and the customers in a way that was considered
impossible just a decade ago. Through direct messaging, tap and pay technologies and so on,
companies have been brought closer to their customers. The marketing world, in particular, has
been shaken by the new technologies. The Samsung’s Gear 360 camera is one of the unique
gadgets that enable the businesses to create a memorable and eye-catching 360-degree video for
marketing purposes (Osseiran, Braun, Hidekazu, Marsch, Schotten, Tullberg, Uusitalo, and
Schellman, 2013, pp. 5). Another special device is the Gear VR virtual reality headset that allows
the clients to “teleport” to other destinations swiftly, just by using a smartphone.
A host of metrics has shown that organizations using mobile solutions such as mobile
payments and cloud collaboration have hit export and growth milestones faster. The mobile-first
solutions and the cloud-based tools have created a cheaper and easier way to start and scale a
venture. According to a report by CB Insights, the cost of starting a small business in 2000 was
£3.3 million, and by 2011 the figure had reduced to £3200. Other tools such as Google Drive,
PayPal, and Slack have cut in half the time taken for businesses to venture into the international
market. For businesses founded in 2003-2008, it took 41 months to go global, whereas it took
only 22 months for businesses started in 2009 and onwards.
Slack is a messaging service that helps to keep the employees in touch with each other.
The messaging service connects the workers who are mobile and also offers a valuable method
to keep connected with customers and ensure the different segments of the business are linked.
The Slack messaging service works across a variety of platforms including desktops, tablets, and
so on. The messaging service also offers a single channel where the customers can ask questions
regarding various products and services.

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Mobile platforms
The onset of mobile technology has revolutionized the way businesses carry out their
activities with the customers, employees, business partners. For a business to remain competitive
and continuously innovate in the current mobile society, a mobile app development platform is
essential. One of the major decision that managers have to make is choosing the best mobile
platform that will ensure the implementation process is successful. There are two options to
choose from which include a mobile application and a mobile site (Ruffini, Wosinska,
Achouche, Chen, Doran, Farjady, Montalvo, Ossieur, O'Sullivan, Parsons, and Pfeiffer, 2014,
pp. 32). Mobile sites are found inside the browser of devices that are connected using the
internet. The iPhone, for instance, makes use of the Safari browser. One of the benefits of the
mobile websites is that almost all of the internet-enabled devices have access to them. Users do
not have to download anything, and if a proper setting up is done, the content and format of the
platform can be viewed clearly. The adoption and advent of HTML 5 has made mobile Web sites
appear more like apps and possess the same capabilities (Xanthopoulos and Xinogalos, 2013, pp.
214). On the other hand, the mobile applications are device-specific and must be downloaded
from an identified marketplace, which includes the Android Market or the Apple App Store.
Applications have native capabilities which provide improved capabilities such as scanning,
offline usage, and GPS-enabled location services. Organizations, therefore, need to choose the
best platform that will ensure the smooth implementation of the mobile solution.
Success factors
The modern business world requires the employees to work anywhere, anytime and
conveniently. According to HPE Aruba, a wireless firm, 39 percent of employees have identified

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mobile solutions as the prime reason why they are satisfied with their jobs (Hailu and Rahman,
2012, pp. 88). This section, will, therefore, look at the success factors of mobile solutions in
organizations.
Open communication with the staff members is the primary success factor for
deployment of mobile solutions. The adoption of mobile technologies should flow downhill. The
top executives should roll out their devices first and communicate the privacy features and the
capabilities before deploying throughout the business (Cuadrado and Dueñas, 2012, pp. 162). In
this way, the employees will be convinced that the management is committed and willing to
implement the mobile solutions and are enlightened about the different functions of the
technology before they use it themselves.
Before the deployment of mobile technology, due diligence needs to be done. It has been
noted that some organizations do not have a tangible reason why they need the technology before
the implementation process. Moreover, they fail to consider the implications of a management
solution for the business (Verkooij and Spruit, 2013, pp. 33). Therefore, it is important for
administrators to do their due diligence before the deployment of these solutions to avoid
missteps along the way. They should first confirm that mobile solutions are meeting the needs
and not hindering them, and identifying and evaluating the needs of the employees before taking
the crucial step.
Third, codes and passwords should be enforced on the mobile devices. In the modern
business world, organizations use mobile data to house their valued and sensitive corporate data.
E-mails, documents and more may be susceptible to being stolen or lost if the key step of
enforcing passwords is ignored. Although this looks obvious, many organizations around the

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world overlook this process which is purposed to ensure that the mobile implementation process
is successful (Costa-Pérez, Swetina, Guo, Mahindra, and Rangarajan, 2013, pp. 31). Upon
enrollment of the devices, therefore, it is important to ensure that the codes and password are
enforced with a high complexity level to keep the organization’s data away from mischievous
eyes.
Training and education are also important before the deployment of the mobile solutions.
Training and education should come along with communication to ensure that the process of
enrolling the technology is successful. The restrictions and capabilities of the mobile devices
need to be understood by all the employees (Wang, Murmuria, and Stavrou, 2012, pp. 52).
Training will go a long way towards ensuring that the employees get the best out of their devices.
Also, the training will enable the administrators to ensure that there are no surprises for IT or
employees before making use of the solutions.
Management of e-mail profiles is also important an important success factor. There is a
possibility that sensitive information or data may be left exposed after an employee leaves the
company. Notably, the e-mail profiles are active until the last day of an employee in the work
place and this could be disastrous if the necessary actions are not taken. The EMM solution helps
the administrators manage and configure profiles (Kumar, Liu, Lu, and Bhargava, 2013, pp.
121). In other words, they can selectively keep information and data on the mobile device and
remove the profile from the device. On a side note, administrators should ensure that they
provide the employees with easy access to corporate information and apps. By doing so, they
will ensure a successful mobile deployment process. Due diligence should not be ignored as it
helps to test the functionality of the devices.

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Enablers for a successful implementation
Combined consultation and research from over 20 big multinationals have shown that
new mobile solutions, regardless of their origin, convey a distinctive set of challenges to
managers. The managers, therefore, need to identify the different enablers that will aid in the
successful implementation of the mobile solutions (Huang, Wang, and Niyato, 2012, pp. 1991).
Managers who can properly define a need will be in a better position to experience a successful
implementation process. At the same time, a closer definition of the needs or problems will
ensure the success of an implementation (Smutný, 2012, pp. 653). The managers must identify
the people they are going to approach, with which arguments, and when. The top management
and the users of the technology have to buy the technology if a successful implementation is to
be achieved. However, marketing the ideas to the various groups requires a different set of
approaches altogether. One approach that the executive should adopt is to view the innovation
from each group’s perspective and determine the approach to be used for each group.
A smooth path of implementation is created by involving the services of a sponsor, a
champion, a project manager, and an integrator. A sponsor, usually a high-ranking person helps
the technology implementation receive manpower and financial resources and also possesses the
necessary wisdom regarding the politics of the business. He/ she ensures that the mobile
technology is implemented in the organization at the shortest time possible (Aijaz, Aghvami, and
Amani, 2013, pp. 111). A champion possesses the combined skills of a diplomat, a salesperson,
and a problem solver. The champion makes sure that all the problems that may arise in the
process of implementation are solved. The project manager’s prime role is to oversee all the

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details regarding the organization. An integrator uses communication skills to mold the group
and manage conflicting priorities.
Overlooked issues and mistakes are the main hindrances of the implementation plan.
Tacit resistance from the employees grow into sabotage, and the worst mistake a manager can do
is to ignore such resistance. In other words, the managers should act as the advocates of change
and depict a clear view of the benefits realized by adopting mobile solutions. Therefore,
managers should be wise enough to anticipate the opposition. A new mobile technology requires
a champion to protect and nurture it, and always act as a strong advocate who will provoke
opposition (Osseiran, Boccardi, Braun, Kusume, Marsch, Maternia, Queseth, Schellmann,
Schotten, Taoka and Tullberg, 2014, pp. 40). Where there are champions of new technologies,
innovation assassins are also present. Moreover, the assassins can bring a mobile technology to
its knees just by using a single and well-aimed bullet, but in the face of such resistance,
champions need to nurture and marshal forces that are purposed to support the implementation of
the mobile solutions.
Cost factors and key components
When conducting a mobile solution, there are various key cost drivers. The major cost
drivers include complexity, platforms and devices, design, and testing (Bell and Solutions, 1991,
pp. 54). The functionality and key features needed is the key driver to cost. First, there is need to
understand the business flow, the importance of the application and how it makes the business
prosper. The number of platforms and the devices that you need to develop the software will
largely influence the cost incurred. When developing wireframes of each phone may it be
smartphones or tablets, a consideration of the complexity of the screens has to be made.

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Complex screens would take the designer many days to work on a single one. It involves
investigating whether the application works as intended (Chen, Matinmikko, Chen, Zhou, and
Ahokangas, 2015, pp. 130). The Quality Assurance Specialists and Testers are paid to ensure the
smooth running. The key components in mobile solution include wireless data networks, wireless
data modems, mobile computers, wireless middleware and wireless-enabled application.
Conclusion
Mobile solutions have reshaped the way of doing business as evidenced in this report.
The business strategies, the employee to employee interactions and relationships between the
organization and the customers, have been dramatically influenced by the mobile solutions.
Having noted the numerous benefits of the technology, therefore, administrators need to be
aware of the technology assassins within the organization. A role of promotion and nurturing of
the technology should be taken seriously to enable the successful implementation of the process.

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