Improving Employee Skills: Executive Summary for Unicef UK

This report provides an executive summary analyzing the skills development of employees, specifically within the context of Unicef UK. The report emphasizes the importance of emotional intelligence, self-management skills (including stress resistance, problem-solving, communication, and time management), and energy management for enhancing workforce productivity and efficiency. It highlights the benefits of building self-esteem and confidence among employees. The analysis section details methods for developing these skills, such as team-building exercises, open communication, identifying strengths and weaknesses, and implementing motivational programs. The report recommends specific actions for Unicef UK, including improving emotional intelligence through decision-making involvement, providing training for self-management skills, and implementing energy-saving strategies. The conclusion summarizes the importance of these measures for meeting employee needs and organizational goals. The report references several scholarly articles and books that support the findings and recommendations.

Academic and Professional
Skills

Executive Summery
This report will cover the better handling of the different operations that will help in
better rise in the efficiency of the work force. This will help in increasing the productivity.
Emotional intelligence is very much essential in order to achieve growth in personal as well as
professional life. The energy and knowledge of the employee's will be managed by the company
in a better way.

Table of Contents
INTRODUCTION...........................................................................................................................1
Main body...................................................................................................................................1
Background of the report ...........................................................................................................1
Analysis Section 1: Building emotional intelligence .................................................................1
Analysis section 2: Building specific self management skills....................................................2
Analysis Section 3: Building energy management skills............................................................3
Analysis Section 4: Building self-esteem and confidence .........................................................4
Recommendation:.......................................................................................................................4
CONCLUSION................................................................................................................................4
REFERENCES ...............................................................................................................................6

INTRODUCTION
Academic and professional skills are been taken into effective consideration that will help
in meeting the needs and demands of a work placer or organisation. The effective and skilled
work force will help the company to have a better share of customer satisfaction level (Gilbert
and et.al. 2017). This report will lay emphasis on the lack of specific skill mess of work force at
Unicef UK. Various measures and effective recommendations are been taken in consideration to
improve the employability skills of work force from disadvantaged and minority background at
the cited firm, improving their work readiness and efficiency.
Main body
Background of the report
This report is in context to a major charity organisation in UK, UNICEF. The charity
works for the people of the society offering various types of effective services to them with the
help of different teams of individuals. The topic or main element of this report is the
development of employee skills and knowledge needed by the employees in the charity
organisation to achieve success and goals. The employees working in the organization are not
much effective and efficient in their roles and responsibilities. The reason of this was the lack of
potential skills and development (Goleman, McKee, George and Ibarra, 2018). It is essential for
an organization to have a skilled employee team or workforce, The higher level managers
observed that employees in working in UNICEF needs a lot of improvement in themselves such
as Emotional intelligence, Confidence, self-esteem, self-management skills as well as energy
management skills in order perform their best in the organisation. The report will put a light on
various skills required by employees working in UNICEF to achieve their personal as well as
professional goals or objectives.
Analysis Section 1: Building emotional intelligence
Emotional intelligence is very much essential in order to achieve growth in personal as
well as professional life. There are various benefits of emotional intelligence for each and every
employee working in an organisation(Goleman and et.al, 2018). The UNICEF, UK is an
organisation which provides effective services to the people in a society, in order to improve the
performance of the employees the first area of development is to build emotional intelligence. In
order to build emotional intelligence UNICEF can utilize the following methods -
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 Building team norms – The organisation should develop appropriate guidelines which
can support both the organization and employees in order to improve the performance
and business outcomes. The employees within UNICEF must be provide effective
guidelines to perform their roles and responsibilities in a better way.
 Allowing team members to share their views – In order to build emotional intelligence
among the employees UNICEF needs to allow them to share their ideas, thoughts and
views. The organization can conduct meetings, group discussions and seminars to let
them speak up and share knowledge or skills among each other(Gilbert and et.al,2017).
 Identify strength and weaknesses of the employees – The another method which can
be used by UNICEF is to identify strength and weaknesses of their employees. In order to
improve the emotional intelligence employees should be aware of their own strengths and
weaknesses which can help them in enhancing the strengths as well as overcoming the
weaknesses. This will further lead to development of emotional intelligence.
 Motivation – The most effective method to build emotional intelligence among the
employees is to motivate or encourage them, UNICEF can conduct various motivational
programs for its employee in order to motivate in improving the skills and knowledge.
Motivation helps an individual to develop or improve their own skills for enhancing their
performance (Schmitt and Lipscomb, 2016.).
 Conducting stress management activities and programs for letting the employees enjoy
their workplace.
Analysis section 2: Building specific self management skills.
The development of the specific self management skills will help in the better growth and
development of the different operations which will help in meeting the needs and demands of the
users in a better handling of the different functions. The organisation tend to invest and work
upon the employee with larger and better management scope. Various self management skills
sets that are been taken in effective considerations are:
 Stress resistance: It is the most important skills for the employee having self
management approach. The effective employee will never get stressed from the work
and will effectively manage various processes, by making better rational decisions and
having a better resistance towards stress level.
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 Problem solving: The employee must have the capability to solve a wide variety of
problems that will help in handling its business operations and increase the better
handling of wide variety of business operations.
 Communication: The efficient employee has the better communication skills to convey
the better needs and demands and has better understanding of different projects and
business operations.
 Time management: The effective employee with the better time management approach
will look after the better handling of different operations in a stipulated time frame to
avoid any sort of mismanagement (Sullivan, Houri and Sadeh, 2016).
Unicef UK will try to develop this skill sets in this employee's in order to maintain the
better productivity and efficiency of its employee's. The development of this skill sets will help
the firm to increase its efficiency.
Analysis Section 3: Building energy management skills
The energy and knowledge of the employee;s will be managed by the company in a better
way. The cited organisation has to look after the better handling of the different operations that
will help in managing the needs and demands of the users in a better productivity. This will help
in handling a wide range of operations that will help in meeting the needs and demands of the
users in a better way. The employee's or the work force must be provided with the regular and
suitable or appropriate breaks, in order to save and regain the energy of the work force at the
organisation. This will also help the firm to meet the needs and demands of the customer's as
well as the organisations (Clarke, Shurb-Beach, and Pollock, 2016.).
Besides this, the highly energetic employee will work with enthusiasm and willingness,
impacting the quality of services that is been provided by the organisation. It will not only
increase the efficiency of the company but will also improve the relationship with customers,
enhancing their satisfaction level. Other than this, the better time management will play a very
deep role in the handling of the various business operations that will help in meeting the needs of
organisation. It will save the energy of the employee's to perform wide variety of operations,
giving them a better job satisfaction level and help them in meeting personal as well as the
professional goals of an employee.
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Analysis Section 4: Building self-esteem and confidence
The self esteem and confidence level that will help in meeting the personal demands of
the company. This will help the employee's or work force of the company to have the better
relationship with other employee's as well as the customers. The increase in the self esteem and
confidence level will help the employee's to perform effectively and maintain the efficient work
relationships. The rise in the confidence level will help in handling different operations which
will improve the efficiency of the workers at work place. Low self esteem will make the
employee dull and reluctant towards the work and thus help in decreasing its productivity and
efficiency. While on the other hand, the high self esteem and confidence level will lead to the
rise in efficiency and effectiveness of the organisation and help them to improve their working
over the business operations. The identification of the strength and weaknesses of the
organisation will help in meeting the operational requirements of cited organisation (Wexler And
et.al., 2016..).
Recommendation:
Unicef UK will look after the better handling of the different operations that will help in
addressing the operational capacity of the organisation. The firm will take in effective
implication, various measures to improve the skill sets and efficiency of employee's at work
place. Some major recommendations are:
 Organisation will look after the better development of the emotional intelligence by
allowing them in the decision making process, identifying their strength and weaknesses
and motivating them to perform well.
 To develop the self management approach, Unicef UK will provide the better training
and guidance to increase their effectiveness and skill sets like time management etc.
 Besides this, company will look after the better measures to save and maintain the high
energy level of the work force by giving them regular breaks and rest to maintain their
productivity (Burns Coolong-Chaffin and Kanive, 2017).
 Also, the proper delivery of effective training measures will help the firm to increase the
self esteem and confidence level of the employee's and increase their efficiency.
CONCLUSION
Thus, it can be concluded that various measures will be taken by Unicef UK to meet the
needs and demands of its employee's.
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REFERENCES
Books and Journal
Gilbert, D. and et.al. 2017.Happiness (HBR Emotional Intelligence Series). Harvard Business
Press.
Goleman, D., McKee, A., George, B. and Ibarra, H., 2018.HBR Emotional Intelligence Boxed
Set (6 Books)(HBR Emotional Intelligence Series). Harvard Business Press.
Schmitt, S.A. and Lipscomb, S.T., 2016. Longitudinal associations between residential mobility
and early academic skills among low-income children. Early Childhood Research
Quarterly. 36. pp.190-200.
Sullivan, A.L., Houri, A. and Sadeh, S., 2016. Demography and early academic skills of students
from immigrant families: The kindergarten class of 2011. School Psychology
Quarterly. 31(2). p.149.
Clarke, J., Shurb-Beach, A. and Pollock, K., 2016. Language and Academic Skills in Children
Adopted from China: A Longitudinal Study.
Wexler, B.E. And et.al., 2016. Cognitive priming and cognitive training: immediate and far
transfer to academic skills in children. Scientific reports. 6. pp.32859.
Burns, M.K., Coolong-Chaffin, M. and Kanive, R., 2017. Addressing Academic Skills
Problems. Cognitive Therapy with Children and Adolescents: A Casebook for Clinical
Practice. pp.273.