Analyzing Types of Jobs in Desktop Support: Roles and IT Skills

This essay provides an overview of different types of jobs in desktop support, a crucial profile in information technology. It identifies roles such as Desktop Support Technician, Help Desk Technician, IT Support Technician, Technical Support Specialist, and IT Support Analyst, highlighting the skills required for each, including technical support, customer service, troubleshooting, hardware/software installation, and communication. The essay emphasizes the importance of understanding these roles for IT students, as they provide a foundation in hardware and software issue resolution. The conclusion underscores the significance of analyzing desktop support job types for career preparation in the IT field. Desklib offers additional resources, including past papers and solved assignments, to further support students in their studies.

Article writing 23
(Types of jobs in
desktop support)

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
CONCLUSION................................................................................................................................2
References........................................................................................................................................3

INTRODUCTION
Desktop support is the job profile which is defined as the information technology support which
is performed by the specialist that helps the client with their hardware and software issues. there
responsibilities to support on site and remote technical assistance which includes the setting up
and installation along with the upgrading of software or any troubleshooting basic information
technology issues (Stepanova, Weaver, Lahey and Hammond, 2021). The current article is based
on the types of jobs in desktop support.
MAIN BODY
There are different types of information Technology desktop support jobs. Desktop support
technician is one of the desktop support jobs where the major skills required are the technical
support and printers along with the repair and customer service which is followed by the
Microsoft and hardware or software installation procedures. Help desk technician is another type
of desktop support jobs in which the skills required are the troubleshooting and communication
skills along with the customer support and Microsoft. Information Technology support
technician is also one of the types of desktop support jobs in which the skills required are the
hardware and software installation and help desk support along with the repairs and printers.
Technical support specialist is also another desktop support job in which the skills required are
the communication skills and research work along with the team management and collaboration.
Information Technology support specialist is one of the types of desktop support jobs in which
skills required are technical support and customer service along with the help desk support and
hardware or software installation and end user training (Wehmeyer, Davies, Stock and Tanis,
2020). Desktop support analyst is another type of desktop support job in which skills required are
the problem solving skills and troubleshooting along with the research work and detail oriented.
Personal computer support associate is also one of the types of desktop support jobs in which
skills required are the personal computer support and repair along with the printers and hardware
and software installation. Technical support engineer is also another type of desktop support job
in which skills are required at Linux and SQL along with the troubleshooting techniquely issues
and problem behaviour or collaboration. Information Technology support analyst is one of the
types of desktop support jobs in which important skills required are the troubleshooting and
communication skills along with the team management and planning or analytical skills. Help
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desk support is another type of desktop support job in which skills are required at the
troubleshooting and communication skills along with the Microsoft and problem solving
behaviour and written communication. Field service technician is another type of desktop
support job in which skills required are the repair and printer along with the break or fix and also
the physical abilities as well. Technical support representative is also one of the types of desktop
support jobs in which skills required are technical support and customer service along with the
hardware troubleshooting and multitasking behaviour. Service desk analyst is also another
desktop job in which skills required are the customer service and technical support along with
the Microsoft active directory and health test support. Information Technology help desk
specialist is one of the types of desktop support jobs in which skills required are the help desk
support and technical support along with the Microsoft and communication skills. Geek squad
consultation agent is also one of the types of desktop support jobs in which skills are required at
the customer servicing and listening along with the multitasking behaviour. Service desk
technician is also another type of desktop support job in which skills required are technical
support and customer servicing along with the team management and collaboration (Baharuden,
Isaac and Ameen, 2019).
CONCLUSION
It is concluded that a desktop support profile is an important concept for the information
technology student. This is because this is a basic profile which teaches the major areas of
hardware and software along with their issues and solutions. Therefore it is crucial to analyse the
types of jobs in desktop support. Hence the above discussion covers all such areas in order to
better identify the types of jobs in desktop support.
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References
Books and Journals
Baharuden, A.F., Isaac, O. and Ameen, A., 2019. Factors influencing big data & analytics
(BD&A) learning intentions with transformational leadership as moderator variable:
Malaysian SME perspective. International Journal of Management and Human Science
(IJMHS), 3(1), pp.10-20.
Stepanova, A., Weaver, A., Lahey, J. and Hammond, T., 2021. Hiring CS graduates: What we
learned from employers. ACM Transactions on Computing Education (TOCE), 22(1),
pp.1-20.
Wehmeyer, M.L., Davies, D.K., Stock, S.E. and Tanis, S., 2020. Applied cognitive technologies
to support the autonomy of people with intellectual and developmental
disabilities. Advances in Neurodevelopmental Disorders, 4(4), pp.389-399.
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