Essay: Comparing Commercial Hospitality and Home Hospitableness

This essay delves into the comparison between commercial and home hospitality, arguing that commercial hospitality is not merely an extension of home hospitality. The essay explores the historical roots of commercial hospitality and contrasts it with the more personal, relationship-driven nature of hospitality in the home. It examines how factors like safety, authenticity, and the shared economy influence tourists' accommodation choices, highlighting the importance of creating a comfortable and secure environment. The essay also discusses how traditional accommodation providers must adapt to compete with modern commercial models. The conclusion emphasizes the distinction between the profit-driven motives of commercial hospitality and the more relational aspects of hospitality in the home, which prioritizes building bonds with guests.

EXTENSION OF
HOSPITALITY
(ARGUMENT)

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
Essay................................................................................................................................................1
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
In this report it is been studied that commercial hospitality is an extension of hospitality
in home. Hospitality can be considered as both social and commercial activity. Hospitality refers
to all those activities which is a mutual exchange between host and guest, where they provide
accommodation and food facilities in return of monetary value from the visitors. Argument is
being given in contrast to the topic that commercial hospitality is extended form of
hospitableness in home. Ideas of home influencing tourists where to travel. How authenticity and
safety of tourists influences their choice of searching accommodation. How traditional
accommodation providers re-imagine their products and experiences with guests to compete with
commercial accommodation's new forms.
ESSAY
Hospitality refers to a friendly and generous relationship between guests and a host,
including reception and entertainment of visitors or guests. Hospitality can be defined as both
social and commercial activity (Gundry, 2015). According to Mansour and Ariffin, 2017
hospitality refers to voluntarily exchange of human values, for the provision of food and
accommodation and designed for enhancing mutual well-being of concerned parties.
Commercial, social and domestic or private forms are found in broad concept of hospitality.
Commercial hospitality in home holds common themes and values as hospitality. It is seen as its
own arena rather than seeing it as an extension. Through research of Mesopotamian civilization,
it has been traced from least 2000 AD before that there were commercial hospitality founded, in
form of hotels and inns and controlled by the laws of that time. In ancient cities like Pompeii,
traces of reflection of modern day hospitality as large hotels and beverage and food outlets were
there. Cordial reception in context of home is different from commercial hospitableness, as
commercial hospitality is all about impersonal financial exchange in return of services offered
rather than providing host's with accommodation, providing food and drink (Bell, 2016).
Home for all means a place where one feels comfortable and safe, where sweet memories
are made. For a tourist, travelling home refers to a place of accommodation where he/she can
live comfortably and safely for a temporary period away from their actual home and get proper
food and place to stay. It influences decision of tourist regarding where to travel on the basis of
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factors like safety, better accommodation, can make good memories and feeling of being
comfortable (Farkic, 2018).
There is a need for extent in definition for hospitality, as evolution of different societies is
being reflected broadly by the changes over many times in nature and motive of hospitality
(Lashley, 2015). Activities of hospitality can be examined within three attributable fields that are
social, private and commercial. Social hospitality is influenced by societal factors on processing
of food, drinks and accommodations. Hospitality and hospitableness takes place collectively and
can be seen in a social setting. In contexts of public gathering such as events or weddings, etc.
social bond is being formed between hosts and guests in social-hospitality. Satisfaction and
development of social needs and feeling of togetherness is been created in this form of
hospitality. Being together is considered the most important thing than availability of meal.
Duties of social or home hospitality was to act as generously as a host and to protect visitors
more than the matter of choice left to individuals (O’Mahony, 2015).
Domestic or private hospitality helps in considering issues regarding meaning of hosting,
hospitableness and cordial reception. Providing food, drinks and accommodation to persons who
are not members of household are involved in domestic hospitality (Lashley, 2016). Bonds are
being established, creating a symbolic link between people involved in hospitality. Kind
treatment and reception of visitors or strangers are highly valued, and not selfless motive. In
domestic hospitality frequent relationship is based on give-and-take and mutual obligations.
Guest can be host in some other circumstances. In a domestic setting of hospitality, it is a first
experiences for both supplier and consumer of food and accommodation. Entrepreneurs or
employees are not supposed to enter in commercial hospitality without having experience of
hospitality in domestic or home setting.
In a context where hospitableness has occupied no longer a key position in value system,
in post-industrial societies, the commercial hospitality takes place. Commercial provisions of
hospitality are being aimed to provide accommodation and food services to visitors in exchange
of monetary values. For establishing a solid understanding of significance and breadth of
activities and to understand better commercial application of hospitableness in commercial
context, wider domain of hospitality is being studied (Dillon, 2017). From service interaction
established with guests, surplus value is being extracted from tourists, is the primarily driven
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need of commercial hospitality, with benefits that commercial hospitality brings opportunities in
form of travel, interaction with other, etc.
Key differentiation among the concept of hospitableness in home and commercial
hospitality lies within guest and host relationship and money involved. In commercial hospitality
there is lack of bonding or relationship among the host and guests. In commercial hospitality
services are been offered on the basis of budgets of visitors or guests. Whereas hospitality at
home is not concerned on money, they provide the best accommodation and food even if less
money is offered. In home the relationship bonding created is very strong (Seymour, 2015).
Most of the tourists prefers commercial hospitality for their decisions regarding
accommodation and food. As commercial hospitality businesses are authentic and reliable and
are much safer. For example, Marriott residences are well known name in hospitality sector and
have a better reputation for their services offered. Whereas home or domestic based can't be that
much authentic or reliable, as they don't have their name in market and have less or no
experience. When commercial accommodation providers give feeling of care and safety to their
guests they would like to choose that particular hospitality for their stay.
Current form of commercial accommodation provides tourists with opportunities for
searching of meaningful experiences in sharing economy. Shared economy refers to activities
based on peer-to-peer relation of obtaining, sharing or giving the access to property or home
which is coordinated through online services based on community. Modern hospitality services
by commercial sectors provides their visitors or guests with experiences of home for them
(Brotherton, 2016). For example, Marriott residencies provides guests with the feature of home
like environment for them. They provide with a sense of belongingness and caring to visitors.
Contemporary form of commercial accommodation in sharing economy, where accommodations
are provided by considering the comfort and safety of visitors and giving them better memories
so that tourist visits again and avail their services in their next visit. Commercial hospitality in
shared economy focus on their guests or visitors, by providing quality services and reliability on
their money. The employees are given training for better interactions with their guests, so that
they may establish bonding and relationship with them. This would satisfy them and builds a
sense or feeling of belongingness and care towards them.
To compete with current form of commercial hospitality, traditional accommodation
providers have to re-imagine their products and experiences given to visitors or guests. In order
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to grow and sustain their competitive position in the future accommodation business will have to
go beyond segments to provide personalized services, utilize collaboration technologies and open
innovation to maintain an edge in their service experiences, listen to and learn from guests
incorporating big data insights, generate ancillary revenues and maximize guest spend,
continuously develop the brand through signature experiences (Drechsler, 2017). Hotels have put
their large concern over their guests instead of been self-centred with profit motive. They have
aimed their desire to put guests before themselves, making them feel happy and special. They
have to develop environment of their hotels or accommodations like a home away from home,
which means that commemorators have to build a feeling of home for their visitors. This can be
done through providing them with comfortable environment for accommodation, care and a
sense of being safe. This strategy would help traditional accommodation providers to have better
satisfied customers who would prefer to come back and use their services (Domestic-hospitality-
industry-faces-a-bleak-year-ahead 2015). Host must have to gain emotional satisfaction rather
than monetary personal gains in practice of hospitality. Their key focus should be on providing
pure form of hospitality to the guests, by having a willingness to provide pleasure and offer
hospitableness as an act of belongingness and generosity.
CONCLUSION
From this essay report it can be concluded that commercial hospitality is not an extension
of hospitality in home. As commercial hospitality is focused on monetary aspects for providing
accommodations and food to their guests and depends upon their spending capability. Whereas,
hospitality in home is not at all concerned about money, it is focused on to building better
bonding and relationship with their guest by providing them accommodation and food. Hotels
provides an environment of care, comfort and builds a sense of belongingness and safety to their
visitors or guests. To compete with current form of commercial accommodation, traditional
providers have to recreate their products or services and experiences given to visitors or guests.
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REFERENCES
Books and Journals
Dillon, T., 2017. Hospitality and ownership of spaces.
Lashley, C., 2015. Hospitality and hospitableness. Research in Hospitality Management, 5(1),
pp.1-7.
Bell, D., 2016. Moments of hospitality. In Mobilizing Hospitality (pp. 29-44). Routledge.
Brotherton, B., 2016. Hospitality–a synthetic approach. In The Routledge Handbook of
Hospitality Studies (pp. 98-114). Routledge.
Drechsler, M., 2017. Finding the Familiar in the Unfamiliar: Investigating the Role of
Hospitality as a Performance of Togetherness and Support for New Arrivals in the
Familiar Left Behind.
Farkic, J., 2018. Outdoor guiding as hospitality work. Annals of Tourism Research.
Gundry, J., 2015. Incorporating Concepts of Hospitality into Theological Library
Assessment. Theological Librarianship, 8(1), pp.10-15.
Lashley, C., 2016. Introduction Research on hospitality: the story so far/ways of knowing
hospitality. In The Routledge Handbook of Hospitality Studies (pp. 17-26).
Routledge.
Mansour, J.S. and Ariffin, A.A.M., 2017. The effects of local hospitality, commercial hospitality
and experience quality on behavioral intention in cultural heritage
tourism. Journal of Quality Assurance in Hospitality & Tourism, 18(2), pp.149-172.
O’Mahony, B., 2015. Exploring the impact of the constructs of the three-domain approach on
private social and commercial hospitality provision. Research in Hospitality
Management, 5(1), pp.29-35.
Seymour, J., 2015. More than putting on a performance in commercial homes: merging family
practices and critical hospitality studies. Annals of Leisure Research, 18(3),
pp.414-430.
Online
Domestic-hospitality-industry-faces-a-bleak-year-ahead. 2015. [online] Available through:
<https://www.thehindubusinessline.com/companies/Domestic-hospitality-industry-faces-
a-bleak-year-ahead/article20792159.ece>
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