Front of House Management: Key Operational Issues at Clientele Hotel

This report delves into the critical aspects of front-of-house management, particularly within the context of Clientele Hotel. It underscores the importance of the front of house in maintaining guest relations and ensuring operational efficiency, covering key areas like ambiance, guest interactions, and the overall guest experience. The report explores planning and management strategies, emphasizing room availability, check-in/check-out procedures, and the significance of effective organization. Furthermore, it highlights critical operational issues such as budgetary and bookkeeping challenges, along with sales and marketing concerns like overbooking. By examining these facets, the report provides a comprehensive overview of the challenges and opportunities in front-of-house operations, concluding with a call for effective planning and adherence to relevant regulations.

TASK 2
Room Division
Operational
Management

Table of content
 Introduction
 Importance of the front of house area to effective management
 Key aspects of planning and management of the front of house ar
ea
 Key operational issues affecting the effective management and b
usiness performance of the front office area
 Conclusion
 References

Introduction
 Room division is a major task which used to perform by the front
of house department in a hotel.
 Their major work is to facilitate appropriate and suitable services
to each and every client.
 This project is based on Clientele Hotel whom provide quality
standard services to each and every client.

Importance of the front of house area to effective manag
ement
 Front of house area of an organisation play an important role in
order to manage diverse number of guest properly.
 The front of the house area enables in order to maintain healthy
relation with all guest of an organisation so that better and supp
ortive working could be done.
 Clientele Hotel have to determine the importance of front of ho
use area properly for managing and maintain effective manage
ment.

Continue...
 Ambience: Front of house department have to maintain and
manage healthy and effective ambience or environment by
proper cleaning of workplace. There is a need to clean the r
ooms, lobbies etc. properly so that appropriate hygiene coul
d be reflected.
 Guest Relation: Another thing or importance of front of ho
use is to maintain and manage guest relation. With appropri
ate and suitable guest relation chances of gaining and derivi
ng better outcome become possible in nature.

Key aspects of planning and management of the front of
house area
 Planning is an important and essential aspect for hospitality bus
iness provider where they used to plan properly regarding room
availability, check in and check out by guest etc.
 This plan enable them to work properly which facilitate effecti
ve growth and appropriate work as well.
 Although, management have to organise diverse activities in be
tter and suitable manner so that chances of delivering high stan
dard services become possible.

Key operational issues affecting the effective manageme
nt and business performance of the front office area
Budgetary and bookkeeping issues: Prepare records of individual
rooms and stock reports are basic viewpoints which remain related
with monetary and greeting issues.
Deals and showcasing issues: These issues are likewise bifurcated
as takes after:
Overbooking: It is required to oversee rooms reservations in occ
asional terms.

Conclusion
 Front of house department have to determine their roles and res
ponsibility properly with effective working by analysing all leg
islations into it.
 There are various working operations need to perform by front
of house where they used to define all kind of operational issue
s properly with effective planning as well.

References
 Lewis, M. A. and Brown, A. D., 2012. How
different is professional service operations m
anagement?. Journal of Operations Manage
ment. 30(1-2). pp.1-11.
 Langabeer, J. R. and Helton, J. R., 2015. He
alth care operations management. Jones &
Bartlett Publishers.
 Ivanov, S., 2014. Hotel revenue managemen
t: From theory to practice. Zangador.

Thank You