ACCIT - BSBMGT516: Case Study on Facilitating Continuous Improvement

This case study assignment, part of the BSBMGT516: Facilitate Continuous Improvement unit within the Diploma of International Business, focuses on applying continuous improvement principles to BizOps Enterprise. The assessment requires students to analyze the company's business plan, operational plan, and performance data to identify areas for improvement. Key areas of focus include developing strategies for employee participation in decision-making, establishing effective communication systems for continuous improvement processes, and utilizing knowledge management systems to support these efforts. The case study delves into specific aspects such as best practice transfer, expert directories, post-project reviews, and storytelling within the context of continuous improvement. Students are also tasked with identifying opportunities for employee discussions, performance management measures, and the integration of sustainability requirements into the process. The assignment emphasizes compliance with legislative requirements, the use of continuous improvement templates, and the importance of effective communication with stakeholders.

Assessment 2 of 2
To be administered by the Trainer/Assessor after the completion of all formal information
presentation
Course and Code: BSB50815 Diploma of International Business
Unit/s of Competency: BSBMGT516: Facilitate continuous improvement
*Student Name:
Assessment Type: Assignment, Case Study, Role-play
*Student No: Your Submission date will be what is shown in
ACCIT Moodle after it is submitted for grading.
(Not the draft submission date).
*Assessor Name:
* This fields are required to be filled
ALL QUESTIONS MUST BE ANSWERED. TO ANSWER THE QUESTIONS, USE THIS
DOCUMENT.
Assessment 2 – BSBMGT516: Facilitate Continuous Improvement
Please complete this assessment and submit for marking. This forms part of your assessment
for BSBMGT516: Facilitate continuous improvement.
The following documents are related to this unit.
 BSBMGT516 Unit of Competency
 BSBMGT516 Learner Guide
Word count
In this assessment some of the questions include a word count. This is a guideline only, but
your answers should not vary substantially (i.e. + /- 10%) from the word count provided.
Microsoft Word includes a word count tool.
Reasonable Adjustment
Whilst reasonable adjustments can be made in terms of the way in which evidence of
performance is gathered, the evidence criteria for making competent/not yet competent
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decisions (and/or awarding grades) cannot be altered in any way. That is, the standards
expected are the same irrespective of the group and/or individual being assessed; otherwise
comparability of standards will be compromised. Please consult your trainer or the Director
of Studies if you have any questions or special needs.
Instructions to the Student
Please read all the information given to you before you start this assessment. If you do not
understand some or all the questions, please discuss them with your trainer/ assessor. Answer
all questions in your own words. The questions are designed to assess your understanding of
the unit as well as your underpinning knowledge. Please follow the below mentioned
instructions before starting the assessment.
 This is not a group assessment. Submit the assessment individually unless instructed
otherwise.
 Submitted documents must have the following criteria. Font must be Times New
Roman, Font Size needs to be 12, line spacing must be Single line.
Assessment Requirements
Students must answer all questions and demonstrate all required skills to a satisfactory
standard. If you do not answer some questions, and are therefore deemed to be Not Yet
Satisfactory, your trainer/ assessor may ask you supplementary questions to determine your
competence. Should you still be deemed Not Yet Satisfactory, you will have the opportunity
to undertake a supplementary assessment or appeal the result.
This assessment is intended to be equitable, fair and just. If you feel that the college should
change any aspect of this assessment to be fair, equitable or just, immediately contact your
assessor who will attempt to make alterative arrangements.
Submission details
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either by dragging and dropping your assessment into the space provided or browsing
the files on your computer.
 Upload this assessment online in ACCIT Moodle once you have completed your
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Note: Please submit all assessment components in one file, or with as few attachments and
separate documents as possible; i.e. do not include templates or emails in separate documents
– place them all in the one document.
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Performance objective
The students need to understand how to lead continuous improvement systems and processes,
monitor and adjust performance strategies, and manage opportunities for further
improvement.
Assessment description
This assessment provides a case study on how to facilitate continuous improvement.
To complete this assessment successfully answer the questions in as much detail as possible.
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Case Study
You will need to access the following links to BizOps Enterprise, policies, procedures and
templates:
 Company business plan
 Business Plan
 Organisational operational plan
 http://chilp.it/86d764e
 Organisational charts
 http://chilp.it/b8c010f
 Knowledge management system
 Current: http://current KMS
 Continuous improvement policy, procedures and template
 CI Policy
 CI Procedures
 CI Template
 Customer service and dispatch performance data
 Customer and performance data
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Question 1
Objectives  Develop strategies to ensure that team members are
actively encouraged and supported to participate in
decision-making processes, assume responsibility and
exercise initiative as appropriate
 Establish systems to ensure that the organisation’s
continuous improvement processes are communicated to
stakeholders
 Develop strategies to ensure that systems and processes are
used to monitor operational progress and to identify ways
in which planning, and operations could be improved
 Adjust and communicate strategies to stakeholders
according to organisational procedures
 Establish processes to ensure that team members are
informed of outcomes of continuous improvement efforts
 Identify and extract relevant information from a range of
complex texts
 Locate, interpret and analyse workplace documentation to
gather information relating to continuous improvement
 Develop complex texts related to continuous improvement
processes according to organisational requirements
 Ensure the vocabulary, grammatical structures and
conventions are appropriate for the context and target
audience
 Present information to a range of audiences using
appropriate structure and language
 Listen and comprehend information from a variety of
spoken exchanges with clients, co-workers and other
stakeholders
 Confirm understanding through questioning and active
listening
 Develop strategies to enable compliance with legislative
requirements and achievement of the organisation’s goals
 Monitor adherence to organisational policies, procedures
and protocols and consider own role in terms of its
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contribution to broader goals of the work environment
 Identify and use appropriate conventions and protocols
when communicating with colleagues and external
stakeholders
 Collaborate with others to achieve joint outcomes, playing
an active role in facilitating effective group interaction and
influencing direction
 Take responsibility for developing, implementing and
monitoring systems and process to achieve organisational
outcomes
 Use analytical and lateral thinking to review current
practices and develop ideas for improvement
 Reflect on the ways in which digital systems and tools are
used, or could be used, to achieve work goals
A) Identify information regarding continuous improvement of BizOps Enterprise. List
three information that you have identified.
B) Identify any further actions that could be taken for compliance with legislative
requirements and achievement of organisational goals for continuous improvement.
Use the continuous improvement template to document at least three measures you
can identify and communicate to the relevant stakeholders.
A. The modern day business organizations needs to implement different kinds of policies and
procedures that can help to support their business process in a proper and effective manner. The only
way to survive and ensure sustainability of the modern day business world is the implementation of
the continuous improvement process from the part of the management. The continuous improvement
process can guarantee the needs of the organization and also the needs of the customers (Aldowaisan
and Allahverdi 2016). The identification of the continuous improvement process has helped to
define the process in a professional and well organized manner. On the basis of the performance of
BizOps enterprise, Continuous Improvement can be said to be an ongoing process of review and
proper evaluation that can help to find different ways that will be useful for improvement of
business processes and business based systems. Some of the main characteristics of the Continuous
Improvement Process that has been identified includes;
 The management of the company is solely responsible for the implementation of the continuous
improvement process
 The employees are the ones who will be responsible for implementing the continuous improvement
process in the workplace
 The employees of the organization can be identified and given the necessary permission for the
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identification of the opportunities that can help in the improvement process
 The quality system offered to the customers can be changed with the implementation of the
continuous improvement process
B. The management of BizOps needs to ensure the maintenance of the legal compliance that have been
in place (Aldowaisan and Allahverdi 2016). The maintenance of the legal compliance will include
the following of the different rules of the government, maintaining the other standard and business
codes and many more as such.
• Anti-discrimination legislation
• AS 5037:2005 Knowledge management –- a guide
• AS/NZS ISO 31000:2009 Risk management
• Australian Accounting and Auditing Standards
• Australian Securities and Investments Commission (ASIC) requirements
• Australian Taxation Office regulations
• Certified and workplace agreements
• Codes of practice
Apart from the above mentioned rules, the maintenance of the best quality and ensuring a successful
improvement of the total process can also be quite helpful for the total process.
Question 2
Objectives  Ensure that insights and experiences from business
activities are captured and accessible through knowledge
management systems
 Establish processes to ensure that team members are
informed of outcomes of continuous improvement efforts
 Explain how systems and procedures can support effective
continuous improvement
 Explain how continuous improvement systems and
processes relate to other business systems and
requirements including, knowledge management, quality,
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performance management and sustainability
A) How can the following knowledge management systems support continuous
improvement?
 Best practice transfer
 Expert directories
 Post-project reviews
 Storytelling
(within 40-60 words for each item)
B) Can you identify three possible opportunities for the discussion of continuous
improvement with employees?
(within 40-60 words)
C) Which performance management measures may be taken to increase the
employee’s commitment to change?
(within 40-60 words)
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A. Best Practice Transfer
The change program that are exclusively designed to change and manage the entire performance of
the organization as well as help promote high standard in every single department of the business enterprise
(Butler Szwejczewski and Sweeney 2018). The workers generally resist from sharing due to the fewer of
having less jobs. However, prioritizing and creating and communicating incentives for the change process
can ensure business success in the most efficient manner.
Expert Directories
The expert directories is one of the most valuable asset that helps to build corporate effectiveness
through the reduction of costs and the increase in the production process (Tichnor-Wagner et al. 2018). Apart
from this it also helps to manage the global assets through the creation of a single supervisory post. The
creation of the expert directories can be a challenge for many companies including different experienced
knowledge management companies.
Post-Project Reviews
The end of a project does not necessarily marks the total end of the project process. Therefore the
total end or finish of a project does not ensure benefits to an organization. The post project review involves
the review of the project after the finish of the last phase of any projects.
Storytelling
The process of sharing and interpreting one’s own experience can be termed as storytelling.
Storytelling can be said to be a culture, norms or ethics that can define the process of learning ( Milner and
Savage 2016). The storytelling process is important for the sharing as well as gaining important knowledge
from the people.
B) Some of the major processes through which the improvement process can be discussed with the
employees are as follows;
 Communication of the expectations
 Management of the different small improvements
 Providence of proper feedback
 Creation of best innovation
 Rewarding the different innovations and improvements
 Proper importance to all the employees
 Creation of a strong diversity amongst all the employees
C) The performance management measures can be implemented through a number of different steps. They
are as follows;
 Doing the proper research and benchmarking the idea
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 Having a clear idea on the goals and objectives of the organization
 Measurement of the performance of the business enterprises
 Setting up the different measures of business success
Question 3
Objectives  Establish systems to ensure that the organisation’s
continuous improvement processes are communicated to
stakeholders
 Facilitate effective contributions to and communications
about continuous improvement processes and outcomes
 Address sustainability requirements
 Incorporate mentoring, coaching and other support to
enable people to participate effectively in continuous
improvement processes
 Capture insights, experiences and ideas for improvements
and incorporate them into the organisation’s knowledge
management systems and future planning
A) Discuss with your trainer about a continuous improvement programme aimed at
improving any of the problems from the customer service and dispatch performance
data.
Your Trainer will use the observation checklist to mark you off.
The continuous process improvement in an organization will involve four major phases. These phases are as
follows;
A) Phase 1- Planning (Involves the selection of the objectives and policies)
B) Phase 2- Doing (Involves the selection and implementation of the training activities)
C) Phase 3- Checking (Involves the Monitoring and analysis of the current training and other planning
activities)
D) Phase 4- Acting (Involve the review and strategizing of new goals)
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Observation Checklist to be completed in ACCIT Moodle
Student’s name
Assessor’s name
Unit of Competence
(Code and Title)
BSBMGT516: Facilitate Continuous Improvement
Date(s) of assessment
For Question 3C (Discussion)
 The student successfully developed strategies ensuring that
systems and processes are used to monitor operational progress
and to identify ways in which planning, and operations can be
improved.
Yes
☐
No
☐
 The student successfully adjusted and communicated strategies to
stakeholders according to organisational procedures.
Yes
☐
No
☐
Comments
Provide your comments here:
The learner’s
performance was: Not yet satisfactory ☐ Satisfactory ☐
If not yet satisfactory, date for reassessment:
Assessor’s
signature
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Marking Sheet for Assignment: Facilitate continuous improvement
Did the candidate
Competent
Yes No
Answer all questions and address all the requirements specified in the
Assessment Task?
☐ ☐
Student Submission Checklist:
Trainer name is written on the first page ☐
Student name is written on the first page ☐
Student number is written on the first page ☐
The student submits the assessment within the due date ☐
1. The student incorporates employability skills (such as communication,
teamwork, problem solving, initiative, technology, self-management& learning)
2.
☐
The student used the required style for this document ☐
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Comments:
Comments will be provided as feedback files or in ACCIT Moodle
Result: ☐ Satisfactory ☐ Not Satisfactory
The declaration below will appear when you click submit in ACCIT Moodle assessment
submission link. You must check the checkbox and click submit. A draft copy will not be
accepted as submission.
Student Declaration:
This assignment is my own work, except where I have acknowledged the use of the works of
other people. I have retained a copy for further reference.
Trainer:
I declare that I have conducted a fair, valid, reliable and
flexible assessment with this student, and I have
provided appropriate feedback
Date:
Signature:
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References and Bibliography
Aldowaisan, T. and Allahverdi, A., 2016. Continuous improvement in the Industrial and
Management Systems Engineering programme at Kuwait University. European Journal of
Engineering Education, 41(4), pp.369-379.
Butler, M., Szwejczewski, M. and Sweeney, M., 2018. A model of continuous improvement
programme management. Production Planning & Control, 29(5), pp.386-402.
Eaidgah, Y., Maki, A.A., Kurczewski, K. and Abdekhodaee, A., 2016. Visual management,
performance management and continuous improvement. International Journal of Lean Six
Sigma.
Gummer, E.S. and Mandinach, E.B., 2018. Landscape View of the Continuous Improvement
Process. Data for Continuous Programmatic Improvement: Steps Colleges of Education
Must Take to Become a Data Culture, p.16.
Hegade, A., Rajkumar, S. and Murthy, S., 2017. Standardization of Continuous Improvement
Process. Imperial Journal of Interdisciplinary Research (IJIR), 3(1).
Milner, C.D. and Savage, B.M., 2016. Modeling continuous improvement evolution in the
service sector. International Journal of Quality and Service Sciences.
Tichnor-Wagner, A., Allen, D., Socol, A.R., Cohen-Vogel, L., Rutledge, S.A. and Xing,
Q.W., 2018. Studying Implementation within a Continuous Continuous-Improvement
Process: What Happens When We Design with Adaptations in Mind?. Teachers College
Record, 120(5), p.n5.
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Timans, W., Ahaus, K., van Solingen, R., Kumar, M. and Antony, J., 2016. Implementation
of continuous improvement based on Lean Six Sigma in small-and medium-sized
enterprises. Total Quality Management & Business Excellence, 27(3-4), pp.309-324.
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