Health and Social Care: Change Factors and Challenges Report

This report provides a comprehensive analysis of change within health and social care services. It begins by identifying key factors driving change, such as social, political, economic, and technological influences, and assesses the challenges these factors present, including demographic shifts and the needs of minority communities. The report then outlines strategies and criteria for measuring recent changes, evaluating their impact on services, and proposing appropriate responses within the workplace. It further explores the principles of change management, detailing how changes can be planned and monitored within a health and social care setting. The report uses case studies and examples from LAD, a healthcare service provider, to illustrate the concepts and strategies discussed, emphasizing the importance of customer satisfaction, technological advancements, and effective measurement techniques in driving positive outcomes and organizational growth.

FACILITATING
CHANGE IN HEALTH
AND SOCIAL CARE
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Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Key factors that drive change in health and social care services.....................................3
1.2 Assess the challenges that are key factors and changes bring to health and social care
services...................................................................................................................................3
TASK 2..........................................................................................................................................10
2.1 Strategy and criteria which is used for measuring recent changes in health and social care
..............................................................................................................................................10
2.2 Measure the impact of recent changes on health and social care services.....................11
2.3 Evaluate overall impact of changes within the organisation..........................................12
2.4 Propose appropriate services response to changes at workplace....................................13
TASK 3..........................................................................................................................................13
3.1 Key principle of change management............................................................................13
3.2 How changes can be planned at workplace of health and social care............................15
3.3 Monitor the changes in health and social care................................................................16
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................18
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INTRODUCTION
Healthcare services are assists to develop social care for ill people within the business
organisation. Social care includes career working with children, young people and adults. It is
very important element which used to provide different types of caring services for development
of person in their life. In this context, present study is based on National Health Care Services.
They are providing different types of caring services to each person who ill and unable to work
properly in their life. For gaining insight knowledge of the company, present report cover key
factors which are drive changes in health and social care services. Furthermore, it includes
challenges which face in key factors to change health and social care services. Moreover, it
develops strategy to measure recent changes in health and social care services. In addition to this,
it also explains changes in health and social care are planned. At last, report monitoring to recent
changes which can applied to the scenario.
TASK 1
1.1 Key factors that drive change in health and social care services
1.2 Assess the challenges that are key factors and changes bring to health and social care services
Drivers of change
Political factor
It is the great
opportunity for make changes
at workplace of LAD. It has
the biggest importance that
hugely influence for change at
health and social care. This is
because, it concern with
various regulations, stability
and government policies, etc.
Government culture is
demonstrating impact on the
health care practices.
Social factor
Social factors include
social life style and
demographic changes can
affect to people need and
requirement. Using services
can determines impact on the
business and its purposes so
that it is essential to
demonstrate provision for
assess social factor impact. In
this aspect, LAD needs to
identify life style of people for
take action that are related to
Ageing population: Due to
changes in location, there are
various people affected in
Local Action for disabled
organisation. In this way,
people need to come towards
other place to deals with
services. Therefore, this
challenge is face at workplace
of health and social care due to
deal with different age group
of people. Hence, every care
taker should take proper
training and understand need
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Economic factor
Economic factors are
those which make changes
related to country economy.
Due to spending level of the
organisation, staff member,
salary of people that provide
by the company. In addition to
this, interest rates, exchange
rate and currencies affect to
the business and its operations.
In this way, economy
condition is related to level of
demand, goals of the company
and many other activities
which create impact on health
and social care practices.
changes within the enterprise.
It is also related to
construction of society and
cultural program at workplace.
Within specific demographic
changes society is also
affected.
Technology factor
Technology factors are
those which create impact on
technical areas. In this aspect,
change in method and services
is affected due to uses of
equipments and technology.
For changes in health and
social care practices needed
new technology that
determines prediction for make
effective results at LAD.
Challenges bought to health
and social care services
Demographic and cultural
factors
Demographic factors are
related to the characteristics of
population which express in
term of specifically that create
impact on health and social
care organisation.
Ageing population
of patient. Hereafter, people
Denise can easily maintain
loyalty of people within the
institution.
Minority and ethnic
community needs: In this
aspect, minor people also
affected due to change in care
provider. This is because, they
are dependent on other people
which affect to lifestyle within
resident home. Therefore,
Denise need to provide
training their care taker and
recruit skilled people as well.
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Minority and ethnic
community needs
TASK 2
2.1 Strategy and criteria which is used for measuring recent changes in health and social care
The strategy and criteria is used for measuring recent changes in health and social care in
LAD. With the help of performing, it is essential to analysis environment of the company.
Effective criteria are giving chance which is related to recent modification at workplace that is
related to management of existing services within the organisation (Boswell, Kraus and Lambert,
2015). For the purpose of measurement of company outcomes, it is essential to measure
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performances and outcomes within the business environment. It reduces time of waiting for
patient and increase their satisfaction level within the chosen organisation so that it is beneficial
to make effective functions and operations within the company. With the help of effective
criteria, the chosen company can easily develop solution for particular problem at workplace.
Against the problem, solution is made for developing ideas and operations (Valentijn, Schepman
and Bruijnzeels, 2013). As results, the company can identify demand which need to be follow for
improves services and outcomes within the enterprise.
In addition to this, introducing new technology assist to solve another problem at
workplace. It this aspect, LAD need to measure their skills and ability of each individual to
measure performances and outcomes at workplace. It will assist to develop solution for health
and social care practices at workplace. Thus, business will easily achieve their targets and goals
through assess demand and requirement of customer (Lustria, Noar and Lee, 2013). To
measuring the business performances can be occurs through, assess performances of doctor
which satisfy customer at workplace. Further, LAD can also need to carry out changes in their
research and development department. New diseases occur at workplace which needs to be
solving at workplace that is another method for solving business problem and issue at workplace.
With the help of identification of different diseases, it is prior duty of the organisation to give
proper medicine to each person at workplace so that their satisfaction level can be increase
within the business environment (Reeves, Perrier and Zwarenstein, 2013).
At last, it can be said that overall seeking towards assistance from different criteria is take
place at workplace. It is need to be solved for make effective measurement at workplace to
enhance productivity of LAD. As results, every person participates to make growth of people for
enhance their performances and outcomes at workplace. Further, to measure identified factors
another technique is used such as cost benefit analysis which determines benefits which driven
for making effective results and performances at workplace. With the help of overall
measurement, the cited firm can also compare their performances with other business which is
beneficial to positive results and performances at workplace.
Further, for improvements in business services, LAD needs to concentrate on their new
method and strategy through they will satisfy customer and their requirement. As results, they
can easily create profitability and positive outcomes at workplace. Benefits can be taken at
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workplace through assess large number of patient requirement at workplace for create various
benefits within the firm. It is beneficial to make overall functions and operations effective so that
organisation can take outcomes for assess their performances as per customer need. In addition
to this, techniques are also found at workplace which determines for specific time period and
effectiveness of outcomes and performances.
Survey and feedback is another element which determines for create various benefits for
each person. In this aspect, the cited firm has chance to develop their solution as per customer
requirement. In this way, manager can ask question from different people for developing solution
and outcomes at workplace of LAD.
2.2 Measure the impact of recent changes on health and social care services
The recent impact of recent changes on health and social care services is measure through
identified criteria. In this aspect, there are various techniques which can be used at workplace of
LAD. These methods can be used to assess the impact of recent changes for development of the
business and its operations. In this way, survey is used at workplace with effective questionnaire
so that customer requirement can be assessing within the business environment. It makes
effective results and performances for developing ideas and operations (Lustria, Noar and Lee,
2013). In the questionnaire there are different types of questions are take place which can be ask
at workplace for development of the organisation. In addition to this, given questions are assess
outcomes and performances at workplace which determines for developing ideas and operations
at workplace.
In addition to this, LAD can also ask some questions which determine outcomes for
improvements and satisfy customer of the organisation. Impact of recent changes can be made at
workplace with interview as well. In this way, staff and customer satisfaction is take place for
developing idea and performances at workplace (Valentijn, Schepman and Bruijnzeels, 2013).
Thus, it is beneficial to make effective results and performances within the business
environment. In the chosen organisation, there is still requirement of customer satisfaction so
that manager needs to concentrate on sales and profitability through they can make effective
results and performances at workplace. It assists to reduce negative impact from the business
operations which create positive impact on performances at workplace (Boswell, Kraus and
Lambert, 2015).
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Further, it is significant to assess effect on satisfaction of customer who is work at
workplace. It is essential to improve doctor skills and ability to perform various functions and
operations within the business environment (Hamm, Chisholm and Hartling, 2013). Thus, they
can give effective participation to satisfy each customer requirement at workplace. Every doctor
has responsibility to know about new technology so that they are easily understood customer
requirement and outcomes at workplace. Social and health care of individual need to be capable
with terms which assist to deal with operations in effective way. As results, it makes solution for
making effective outcomes and performances at workplace. Effectiveness of treatment of
patients in hospital can be establishes which assist to improves care for each person at workplace
(Walsh, 2015). With the help of research and development program at workplace of LAD,
manager can carry operations and outcomes at their workplace for developing ideas and values.
2.3 Evaluate overall impact of changes within the organisation
In order to assess overall impact of changes within the organisation, survey method is
conducted at workplace. In this aspect, survey method is used within LAD through the business
can assess their outcomes and performances within the firm. It makes overall impact on the
company for developing ideas and operations for making effective results and performances.
With the help of questionnaire, manager can ask to customer regarding their service (Alden,
Lowdermilk and Perry, 2013). Thus, it is beneficial to develop outcomes and performances for
the enterprise at workplace. In this aspect, questions are related to recent changes and
improvements within the organisation. It assist to identify recent changes at workplace for
improve business services and outcomes at workplace. Thus, it assists to direct the people of
company for developing ideas and operations at workplace. Further, it is also analysis
satisfaction level of customer through following different activities and outcomes at workplace
(Reeves, McKee and Stuckler, 2014). In this way, directing changes in existing services can be
assessing at workplace so that satisfaction level can be enhance in effective way.
In addition to this, new services can also take place which help to organisation to deliver
effective services and outcomes at workplace (Lefebvre, 2013). It can be lead to develop
satisfaction level to motivate people at workplace for making effective results and performances.
Different types of services can also encourage to people to satisfy from different services.
Variation can also create impact to motivate employee to satisfy customer and their requirement
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in successful manner. It makes positive image of the company in front of customer so that they
are satisfy from services of the company. Directing changes are also helpful to make competitive
advantages at workplace to enhance profits and revenue at workplace (World Health
Organization, 2014). In this way, the company can also reduce waiting time of customer with
implement changes at workplace.
2.4 Propose appropriate services response to changes at workplace
There are various types of changes take place accordance with recent changes within the
organisation. With the help of carrying out such activities, it is essential to make improvements
within the business environment if LAD (Reeves, Perrier and Zwarenstein, 2013). It assists to
doctor to perform their treatment in appropriate way. It makes effective results and performances
for developing ideas and operations at workplace. There are different types of approaches which
assist to make improvements and efficiency for dealing in such action and activities. As results,
it creates satisfaction level high for developing ideas and operations of the company (Ventola,
2014). Beside this, there are different types of services response that are present to lead with
improvements in the company. Training and development programs assist to make effective
results and performances that create positive impact on the company and its operations.
TASK 3
3.1 Key principle of change management
Change management is the systematic process which assists to introduce different types of
services at workplace. In this aspect, there are different types of changes take place which assist
to improve purpose of the company for development of LAD. Manager of the company has
responsibility to direct their employee at workplace. In this context, there are various principles
which related to change management (Drotar, 2014). It brings variation in the company which
are as follows:
Reducing resistance
Any kind of changes regarding business and its operations take place for developing
ideas and operations at workplace. It assists to reduce time of waiting of patient which occurs at
workplace to resistance by the employees. These is because, these types of changes inbuilt fear
of job in employee mind at workplace of LAD. As compare to this, management of resistance
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assist to the company through creating benefits with proposed changes (Mayosi and Benatar,
2014).
Communication about given changes
With complying different types of activities create support to each employee at
workplace for their development and positive outcomes. Manager of the chosen organisation can
gain effective results and performances at workplace with successful implementation of activities
and actions. It assists to create effective communication program for making results and
performances effective (McCormack, Manley and Titchen, 2013).
Organize training program
To implement the purpose of LAD, it is essential to manager to organize different
training programs which beneficial to enhance productivity and outcomes at workplace. In this
aspect, every employee learns new things and enhances their skills to perform various task and
operations at workplace so that they can easily give full support to achieve goals and objectives.
It makes support to meet with current and future requirement of the company through supplying
each customer services according to their requirement. As results, they will easily get full
support for making effective results and performances at workplace (Boswell, Kraus and
Lambert, 2015).
With the help of Kotter change model, the chosen firm can develop their program at
workplace. It consists following 8 stages at workplace:
Create urgency
Form powerful coalitions
Create vision
Communicate vision
Remove obstacles
Create short term wins
Build on the changes
Anchor the changes
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3.2 How changes can be planned at workplace of health and social care
There are various factors identified which need to be considers for planning of changes
within the enterprise (Valentijn, Schepman and Bruijnzeels, 2013). In this way, changes can be
planned in the following manner:
Identifying the varied stakeholders and recognise their needs at workplace
There are different types stakeholders are take place within the organisation of LAD. It can be
consist with local authority, employee and many other people within the enterprise. Local
authorities give highest priorities at workplace to satisfy needs of each patient. They are giving
effective quality of services to each customer so that it can make positivity in their mind as
results it will create positive impact on the performances and outcomes of the company (Larkin,
Felitti and Anda, 2014).
Development of goals for changes within the organisation
There are various goals which need to be ascertaining for developing outcomes and
performances at workplace. LAD frame their goals and objectives to ascertain outcomes and
results in effective way. Goals are develops through organise meetings and new technology so
that it develop outcomes and performances at workplace. In this way, there are various methods
and programs which ascertain profitability and effective results at workplace. As results, goals
are achieve successfully which create positive impact on the business and its performances
Squires, Sullivan and Grimshaw, 2014).
Select the change agent
In this step, LAD select agent for developing outcomes and performances at workplace. It
is very important to make effective results and outcomes which influence to accept different
types of changes within the business environment for achieve goals and objectives at workplace.
It also assists to identify external environment to assess profitability at workplace.
Developing and implementing the plan
With the help of developing and implementing plan, the company can manage their
results and performances at workplace for assess their results and performances. As results, they
have to develop their performances through implement training and development program for
each candidate to enhance their performances at workplace (Shortliffe and Cimino, 2013).
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3.3 Monitor the changes in health and social care
Through monitoring specified criteria, recent changes in organisation can monitor at
workplace of LAD. In this way, the company trying to reduce waiting time for each customer so
that it creates profitability to them for enhance customer base. Improvement in the business is
another element which determines to make effective results and performances. It can be stated
that the chosen firm has various opportunity to enhance their performances to satisfy each
customer (Lustria, Noar and Lee, 2013). There are various techniques through the company can
deliver effective services to each customer. It includes implementation of new technology at
workplace so that business will achieve their targets and goals in effective manner.
From the help of customer feedback, LAD can assess their requirement from the business
so that it is beneficial to them to make effective results and performances. In addition to this,
they can also make specific changes within the business environment so that they can attract
various customers at workplace (Burrell, 2016). However, survey method is also useful to
develop profitability and outcomes through asking questions from customer. It makes positive
impact on customer and their requirements.
CONCLUSION
From the above report, it can be concluded that there are various factors which create
impact on the business performances of LAD. It includes political, economic, social and
technological factors. All these factors are adverse and positively impact on the business
performances for development of the outcomes and performances at workplace. As results, it
develops profitability and results for making positive impact on the outcomes and results.
Furthermore, it can be articulated that factors creates impact on drive changes to measure
performances and results. Moreover, it summarized that health and social care enterprise is also
seeking with change management model which comprises through Kotter’s 8 steps model. In this
way, the company is assessing their functions and operations through determining profitability
and outcomes at workplace. In addition to this, there are various principle management are also
implements at workplace that develop operations and functions for making positive impact and
carry various activities at workplace.
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