Analysis of Change Management in Health and Social Care: A Report

This report provides a comprehensive analysis of change management within health and social care services. It begins by identifying key factors driving change, such as government policies, technological advancements, and economic influences, and examines the challenges these factors pose to healthcare organizations, including incorporating changes into current practices, resource management, and security issues. The report then outlines strategies and criteria for measuring the impact of recent changes, including self-evaluation, feedback from service users, third-party evaluations, organizational quality assurance systems, and regulatory inspections. It also assesses how recent changes are measured against criteria such as decreased death rates, improved service quality, customer satisfaction, and benefits to service users. Furthermore, the report evaluates the overall impact of these changes, highlighting the benefits to service users, changes in equipment and tools, and cost benefits. Finally, it explores key principles of change management and assesses how changes in health and social care are monitored, providing a holistic view of the dynamic environment of healthcare service improvement.

Facilitating change in
health and social care

Table of Contents
INTRODUCTION ..........................................................................................................................3
Task 1 ..............................................................................................................................................3
1.1 Key factors driving change in health and social care ...........................................................3
1.2 Challenges brought by the key factors of change within health and social farce services.. .4
TASK 2 ...........................................................................................................................................5
2.1 Devise s strategy and criteria for measuring recent changes in health and social care.........5
2.2 Measure the impact of recent changes on the health and social care services against set
criteria s.......................................................................................................................................6
2.3 Evaluate overall impact of recent changes in health and care services.................................6
2.4 Process appropriate service responses to recent changes in health and social care services.
.....................................................................................................................................................7
TASK 3............................................................................................................................................7
3.1 Key principal of changes management.................................................................................7
3.2 Changed in health and social care plan.................................................................................8
3.3 Asses how monitor is to be changes in health and social care..............................................9
CONCLUSION................................................................................................................................9
REFERENCES .............................................................................................................................11

INTRODUCTION
Every organization or business requires effective change management to cope up or
manage the changes in environment. The changes within a business environment greatly affect
functions or operations of various organization. A health and social care organization provides
various effective care and treatment services to people living in a society or community.
Therefore, changes in external environments have a great impact on the performance of heath-
care and social care organizations. This report will identify the various factors that drive change
in health and social care services along with the changes they bring to health and social services.
Furthermore, the report will evaluate recent changes in health and social care services as well as
the principles of change management.
Task 1
1.1 Key factors driving change in health and social care
From the outside investigation report frame the Care Quality Commission (CQC) it has being
discovered that Jatikpos Care home in the East London is principally worried about the poor
execution of their maternity ward and A&E office (Curtis and et.al, 2014). Both the division are
basic for the health and social care that require prompt change in their particular office that will
help with rendering quality treatment and hence it will likewise support
1. Government policies and approaches: The administration authorities in the standard
interim edge the well-being and social care strategies and enactment to render enhanced
and quality administrations to their patients. The review via mind quality commission
(CQC) additionally said in their report that maternity and A&E ward of the Jatikpos Care
home does not meet the present enactment and in this manner require critical changes to
keep away from any results. As, government continually looks to enhance or better their
administrations and this can be accomplished through presenting new approaches and
enactment with regard to limiting the damage at the work environment.
2. Development in technology: Another key factor that drive changes in the well-being and
social care incorporate headway in the innovation. One of the finest case of progression
in innovation incorporate web exercises. With the hep of these professionals or GPs
ought to effortlessly speak with their ranking staff for giving viable treatment to their
patients. It additionally helps with keeping up the records of patients for both maternity
and A&E ward while keeping up protection and security. With the progression in the

innovation it likewise helps the Jatikpos Care home in embracing profoundly mechanical
propelled gear and instruments for treating the patients.
3. Economic Factors: It additionally go about as the main thrust in the well-being and social
care. These variables incorporate joblessness, territories of destitution, the level of
inflation and trade rates that straightforwardly influence the UK economy.
4. In addition to this, a strategy and criteria will be devised in order to measure these recent
changes including how the impact of these changes can be measured and evaluated.
1.2 Challenges brought by the key factors of change within health and social farce services.
The key factors mentioned above can be stated as the external factors of change which
are affecting the functions of health and social care organisation or services(Burnes, 2015) The
Jatikpos care home can not avoid these modifications or changes as it is essential to overcome
these changes for sustainable working in a particular marketplace. It is important for the Jatikpos
care home to identify various external factors that are driving changes within the health and
social care services provided by the organization. However, the various changes such as
fluctuating government policies, innovation in technology etc can affect the overall functioning
of the heath and social care organization. The various challenges developed in Jatikpos care
home by all the factors of change are described as below -
1. Incorporating the changes into the current practices: the significant test that will be
looked by the Jatikpos care home by encouraging the innovative changes in the maternity
ward and A&E office incorporate that they require qualified specialists or GPs that can
undoubtedly coordinate the propelled medicinal gear in the premises to render quality
treatment. For instance, mechanical headway guarantee utilizing propel gear for
diagnostics the pregnant patients that will profit in enhancing the execution of maternity
ward.
2. Resource management: Another test that key variables of changes convey to Tower
Hamlets administration incorporate keeping up satisfactory assets that is budgetary and
additionally HR for dealing with the change effectively in the health and social care. For
receiving the progressions the health and social care require tremendous monetary
speculation that can be conceivable by taking credit from the bank since Jatikpos care
home can't raise subsidizes through issuing partakes in the market. In this manner, the

health and social care additionally faces challenge with regard to keeping up the
satisfactory human asset that will help in opposing to the change(Barr and et.al, 2016).
3. Security issues: The up-degree of the innovation will bring about enhancing the execution
of Jatikpos care home by keeping up the correct record of individual data of their
patients. Only for at some point these components additionally survey the difficulties
with respect to the protection and security that is by keeping up the best possible database
of Maternity and A&E ward patients data in the PC framework will basically confront the
Difficulties with regard to the security.
TASK 2
2.1 Devise s strategy and criteria for measuring recent changes in health and social care.
In order to measure the recent changes in the organisations for all the departments needs
to adopt proper strategy in order to beat the needs of service users. The negative impact of these
changes are giving below:
Self evaluation: in order to influence the changes managers of Jatikpos needs devise the
strategies that is self evaluated which helps to measure the self actual position (Damron and
Damron, 2013). In this mangers self evaluate the negative changes in maternity and A&E
departments. Managers are not hire another third party in order to evaluate the self evaluation or
in order to measure the both the departments. Under self evaluation technique manager can
easily adopt corrective action plan in order to stable the effective source of action.
Feedback and comments from the service users: it is the another strategy to evaluate
or measure the changes in Jatikpos. Taking feedback or comments from others can also helps to
recognize the effective control techniques to measure the changes. It is the kind of effective
process. Taking feedback from clients helps to analyse positive and negative feedback (Glasby,
and Dickinson, 2014). It gives both results positive and negative are useful to assure accepted
changes in both the departments.
Third party evaluation: management of Jatikpos hire party criteria for measuring the
performance level of the managers towards the performance management. Third party do not
make any partiality and biasses between members. It is an effective process through which
manager can easily adopt the effective controls on negative changes. This helps to bring new
changes to address the identified failings and grab new effective process.

Organisational system of quality assurance: this is the another measures that helps to
evaluate the changes for measuring the changes in the health care services. Organisation system
of quality assurance is the formalised system or a kind of document that possess the
responsibilities and achieving quality policies and objectives. The main purpose of the systems
that to improve quality, reducing waste, lowering costs and engaging staff.
Regulatory inspection: this is the another measurable tool and techniques that makes the
proper changes. This tool helps to evaluate the changes that helps to make the required changes
in order to ensure the better advancing growth.
2.2 Measure the impact of recent changes on the health and social care services against set
criteria's
Impact of recent changes in order to identified failing part in the Jatikpos or in order to
reduce the negative impacts are measured against certain criteria that is :
Decrease in death rate: Impact ODF recent changes can easily identified through
comparing ratio of death in past years or recent years. This also helps to measure the negative
efforts of the company (Hacker and Walker, 2013). It is the kind of new changes which may
good for the health care organisations. This will help Jatikpos to decrease death rates and get the
satisfaction level of service users.
Improving quality of services: with the help of quality changes this will give effective
changing in terms of new environment. Recent changes also help to bring quality and effective
services for the clients. In order to take feedback of recent changes will also taken by the
effective comments and feedback. However, the patient taking services from health care
organisations are may give feedback for the services render by the practitioners which helps to
make new quality services for the patients.
Customer satisfaction: impact of changes are also measuring by getting reviews of
customers or service users. This helps to get the effective changes and also help to adopt new
customer satisfaction approach. All the changes are made in the health care organisations are
relates with the service users (Kitson, Marshall, Bassett and Zeitz, 2013). Customer experience is
the best effective source of making good evaluation. It makes effective growth for the
organisation. It is the kinds of new services which makes or helps to protect the customer
service.

Beneficial for the service users: It is the another beneficial growth from changes. That
makes the effective process and leading changes. This makes the process effective and
challenging part of the organisation.
Improved recruitment and skilled staff: after-making changes in the policies and
process will help to recruit better employee selection process that helps to lead new employee
working and given better advancement growth. Overall, it brings the new changes and
betterment of growth.
2.3 Evaluate overall impact of recent changes in health and care services
Overall impact of changes in health care services. These changes are made on the basis of
situation in the heath care services. It makes good and effective changes in order to adopt
effective market growth. There are some impact of changes in health care organisations.
Benefits to service users: in order to getting satisfaction level of the client by providing
and give them the best effective health care services in order to satisfy them. Provides quality
and effective treatment to make them health and satisfied (Kitson, Marshall, Bassett and Zeitz,
2013). This gives positive changes on the overall organisations which influence positive health
care services.
Changes in the equipment and tools: in order to make recent changes in Jatikpos it
shows that they adopt quality tools and technologies to make service user's treatment which gives
positive health to the organisation. This helps to take the positive risk which gives overall
positive efforts on the organisation. In order to continuous changes it gives positive changes on
the health care organisations (Kitson, Marshall, Bassett and Zeitz, 2013).
Cost benefits: the overall benefits should be greater than the costs, NHS is the best
example about the patients in terms of how they can be treated and the success rate of surgeries
can be a hundred percent. Overall, it brings the long lasting effects on the nature of things.
2.4 Process appropriate service responses to recent changes in health and social care services.
In order to manage effective management tools company needs to adopt some
management styles or techniques to manage the work effectively. Company needs to adopt some
techniques are giving below:
Leadership: In order to manage changes in productive manner company needs to
manage changes in leadership styles. In order to implement changes in effective manner

Jatikpos adopts effective tools and techniques of leadership which enhance the positive
leadership styles for accepting the changes. With the help of leadership approach Jatikpos adopt
quick changes in efficient manner (Mechanic, McAlpine and Rochefort, 2013).
Employee participation: Employee participation is the another effective process of
making changes. Employee contribution is the effective contribution in order to implement
changes. Employee can easily adopt technological changes in order to changes. This makes help
Jatikpos to maintained effective working environment which helps to promote health care
services.
Updated policies and procedures: another appropriate service changes makes effective
work and output level. Such as updated policies and procedures, this helps to renew the working
environment which helps to enhance the health care services in terms of providing effective
roles. Along with that, both the departments needs to update policies and structures in order to
get the proper changes and making new effective environment growth. New updated policies and
legal environment makes effective changes in order to meet the needs of patients. It is the overall
environment of new environment which gives new effective changes.
Users of health and social care services involved at all stages: it requires the best and
performing level of growth. That helps to make the best approachable design of development.
Overall, it helps to take care of the organisation growth and challenges.
TASK 3
3.1 Key principal of changes management
Covered in PPT
3.2 Changed in health and social care plan
In this context to be focus on changes in health and social care and make some changes in
overall development in organisation. It is help to improve overall development and improve
growth rate in market (Miller, 2016). To manage work and use some kind of strategy to improve
overall development in market share. There are some new strategy must be there and make some
changes in overall changes in health and social care.
 Devise the strategies to implements the change :- In this context toe be focus on some
most important strategies for improvement in market share and make some changes in
overall development in health and social care (Zarren, 2014). Some strategies are must be
change and manage effectively and improve the condition of health and social care.

Making the plan of action will help the director in implementing the alteration with
success in health and social care. To manage work as per need of market and improve
organisation conditions.
 Monitor and evaluation :- In this way, to monitor each and every factor and make some
changes in overall development in market and make some changes in overall
development in market (Zarren, 2014). Hence, it is essential for director employed rich
person broad idea about the existing and expected carrying into action in the future. This
is most important to manage work and improve the condition of future execution as per
need of overall development of plan and increase growth rate in market. This is help to
manage work and improve productivity and improve market growth as per need of
market segmentation in health and social care.
 Consultation :- The health and social care organisation is plan to changes or do something
new in work place or improve production and profit inside organisation. On the other
hand, the alteration by confer with the affectivity of modification with any ordinal party
or whatever other health aid establishment (Ryan, 2008). It is one of the most important
stage and make some changes in overall development in market and make some changes
in health and social care or improve overall development of organisation.
 Key pieces of work already being taken forward are brought together in the plan
including: investment in and the reform of GP services, primary care and social care
services, including integration of health and social care; delivering more effective
planning of NHS services; and intensifying efforts to improve public health and mental
health services.
All such four steps is most important and make some changes in overall development in market
share. To improve health and social care must be used such kind of activity or plan must be used
in securities industry.
3.3 Asses how monitor is to be changes in health and social care
There are many techniques must be focus to monitor the different kind of services and
make some changes in overall development in market share. Some points must be focus to
improve overall development as per need of market and improvement in health and social care
and make some changes in market.

 Feedback :- It is one of the most important point is to collect feedback and make some
changes in overall development in market. On the other side, customer feedback is help
to manage work and imp[rove health and social care. This will assist in observance the
consequence of new changes on the social group and on the work of practician. To
manage work and improve feedback is help to increased productivity and market share
and increase overall development oh health and social care sector (Ryan, 2008.).
Through natural process organisation can easily identify the job that is being featured by
the persevering so that they can change or act to satisfy their patients. This is help to
improvement in health and social care and make some modification in overall physical
process in market.
 Monitor also responsible for setting prices (with the NHS Commissioning Board),
ensuring continuity of essential services (with commissioning consortia) and licensing
providers. Monitor's duty to promote competition removed, with a number of changes to
focus its powers on preventing anti-competitive behaviour.
 To measuring the performance :- In this context, to be focus on measuring the
performance and make some changes in overall working environment. It is also focused
on effective mode and manager both for improvement in overall development in market
of health and social care and improve productivity as per need of market (Munn, 2013).
By espouse this know-how to admonisher the recent natural event managers learning the
existent carrying into action of their staff practician as in equivalence with the anticipated
carrying into action.
CONCLUSION
The above report concluded that thee are various external factors of change that affect the
working or functioning of heath and social care service providers such as Jatikpos care home.
The report identified the different factors driving the changes in the health care organisation such
as development in technology, government policies etc. The changes in the external environment
greatly affect the activities performed by the organization in health and social care. Furthermore,
the report also determined Jatikpos care home faces many challenges due to the various factors
of change. In addition to this, the report includes a plan of action used in the self evaluation and
feedback from the services users and measuring the impact of changes inn the health and social

care services. In this report is based on monitor each and every factor and make some changes in
overall physical process in market and make some changes in overall development in market.

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