BTEC Level 5 Unit 26: Facilitating Change in Health and Social Care

This report delves into the multifaceted aspects of change within health and social care (HSC) services, focusing on the factors that drive change and the challenges these changes present. It provides an overview of the key aspects of amendments, using PEST analysis to explore political, economic, sociological, and technological influences. The report assesses the challenges faced by HSC organizations, including resistance to change, resource constraints, and the need to maintain quality and efficiency. Furthermore, it outlines strategies and criteria for measuring recent changes, such as continuous evaluation, quality measures, and feedback mechanisms. The impact of these changes is analyzed, including the application of SMART and PDCA analyses. The report concludes by evaluating the overall impact of recent changes and proposing appropriate service responses. This comprehensive analysis offers valuable insights into the dynamics of change management within the HSC sector.

Running Head: Social care 1
Health and Social Care

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Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................4
1.1 Explain the key factors that drive change in health and social care services....................4
1.2 The challenges that key factors of change brings to health and social care services........5
Task 2...............................................................................................................................................6
2.1 Strategy and criteria for measuring recent changes in health and social care........................6
2.2 Measure the impact of recent changes on health and social care services against set criteria
......................................................................................................................................................7
2.3 Evaluate the overall impact of recent changes in health and social care...............................7
2.4 Propose appropriate service responses to recent changes in health and social care services 8
Task 3 principles of change management........................................................................................9
3.1 explain the key principles of change management................................................................9
3.2 explain how changes in health and social care are planned.................................................10
3.3 Assess how to monitor recent changes in health and social care services...........................10
Conclusion.....................................................................................................................................11
References......................................................................................................................................12

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Introduction
Facilitating change has the effective impact of the proposed change for service providers and
service users. It is required for the business to make changes within the organization by taking
consideration of the advantages of community. The main intend of this report is to elaborate the
aspects of amendment in health and social care services. An overview will be made to assess
recent changes that have been carried by the organization for the purpose of understanding the
values of change management.

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Task 1
1.1 Key aspects that constrain change
Change is referred as the procedure that leads to several of alternations in functioning of every
organization because of the fluctuations in numerous aspects. It is essential for HSC organization
to centre over those aspects and amendments for valuable opportunities. The developed focus on
change would help the organization of health and social care in proper recognition of working
purpose, accepting of environmental condition and human attitude of industry along with society
in which organization is executing. In the context of this, it can be elaborated that to describe this
amendment, health care organizations can focus on PEST analysis. It will provide a detail in
relation to some aspects like political, economic, sociological and technical.
Political factors: it is a major factor that has a significant role in improving opportunities of
HSC. These are the major aspects that can impact the working of HSC as they linked to stability,
regulations, government policies and many more. As per CQC report, the amendments in
different acts will influence the operational of an organization like Community Care Act, Health
Act 1999 and Health and Social Care Act (Lönnroth et. al., 2009). In such case, it is essential for
healthcare organization to have developed a focus on the amendments in rules and regulations
for the purpose of making improvements in the working environment and reduce in issues.
Economic Factors: It is regarding the alternation in economic prerequisite of the UK that can
have an impact over activities of HSC organizations. In such a context, it is essential for the
organization to focus on the income level of society and GDP so that they get to know about the

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amendments in working. For instance, if there is reduced in the level of income of the UK people
then it would
Sociological factor: it is required for the HSC to keep concentrate on cultural as well as
demographic aspects of society. It entails the amendments in lifestyle and human factor which
would impact the organization and its working. For instance, in the case of increasing rate of
pregnancy of teenage will influence the style of the working of the organization. It is essential
for the company to keep highlighted the lifestyle and the society to come up with the issues.
Technological factors: it focuses on those aspects that are related with the area of technology
like transportation and communication. For instance, the amendments to medical equipment can
influence the working environment of HSC. That is why it is essential for the HSC organizations
to ensure that the equipment they are taking in use should be best to provide competent treatment
to users.

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1.2 Challenges in HSC
There are several challenges to be faced by HSC if the key aspects of change are brought in
health and social care services. These have been discussed below:
Resistance and apathy: resistance to change should be focused by the health care practioner so
that the employees of the organization can understand the reason behind bringing change in the
organization. This can be the biggest challenge for the organization because it is not easy for
everyone in HSC to adopt change. According to the case study, local authorities are dealing with
the execution of the care act 2014, which can bring noteworthy changes to the system.
Human and financial resources: However, Maternity organization has good access to financial
and human resources but still they may pose a noteworthy challenge when amendments are to be
integrated into it. For instance, if there is a beginning of ICT technology at the time of workload
then it is most likely that human resources might search themselves incapable to take out time for
training.
Maintain quality care: Any amendment is HCS might or might not offer good quality service to
the patient. For instance, by decreasing the cost-effective care, the organization would be unable
to meet the expectations of the patients. So, it is the responsibility of the healthcare practitioner
to ensure that integrated change does not lead to reduce in quality towards the safety and care of
the patient (Lowes and Hulatt, 2013).
Matching efficiency: integration of any amendment within HCS is most likely to carry a
disparity between the competence of services and creating it cost friendly. For instance, the
enclosure of specialist doctors in HSC may lead to an increase in quality services in form of
treatment and post-surgical care. This might work well for some time but it can be challenging

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for the operation team at HSC firms for the purpose of maintaining the match between economy
and efficient for a longer period of time.
Low pay rate: as per the evaluation of the case study, it is cleared that the workers for social
care organization are not available to work on lower pay. It would be the biggest challenges for
the HSC organizations due to the implementation of the new activities in the healthcare system.

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Task 2
2.1 Strategy and criteria
HSC organizations can espouse various standards and strategies for the aim of meeting the
requirements and have development in its services by observe watching latest changes. It is vital
for the company to understand the needs and other vitals for improvement in the working
situation in the relation of the recent changes.
The diversification of criteria and standards is as continuous evaluation, organizational systems,
quality measures and feedback. The developed use of criticism will cause to be enhanced
information to the health and social care organizations regarding the perception of the customer
and help in the better execution of strategies as per the desires of the user. The organization can
have surveyed along with the organization can ask employees and customers regarding vital
components like services, working environment and experience. In this support, the organization
of HSC can initiate mobile applications for the purpose of bringing improvement feedback
system and observation (Aveyard, 2014). It would be able to save time and money in comparison
to the traditional method.
In other words, it can be said that HSC organization can have the scrutiny of its operation
equipment and services on an incessant basis. The operation department of the organization
needs to ensure that all equipment should be installed ineffective manner in hospital premises.
The workers of the organization should use hand gloves at the time of rendering care (Paladino,
2011). Other than this, the operation department of HSC can have resistant deliberation of
various quality capacities to have modifications in services with a focus on recent amendments.

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The HSC organizations need to focus on clean hospital premises and effective purified facilities
of bringing for the patients. Along with the organization can also quick workers by interpretation
they standardized the grooming function in order that changed alternation in capabilities can be
taken place.

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2.2 Measure the influence of recent changes
There are several amendments that are taking place in the operation department of health and
social care organization. The amendments are linked to rules and regulations and working of the
organization. It can be said that the governance of UK has commenced several alternations in
Acts in relation to operation department and services. This shows that operation department of
HSC organization is required to ensure that entire working and treatment offering to the patient
is having effective consideration of altered acts. In case management of the organization would
not follow the promoted rules and regulations that it is likely that organization would lead to
several concerns (Oven, et. al., 2012).
Another change that has taken place in organization is regarding the system of communication.
The development in the system of communication of HSC organization has encouraged the
patients or users to convey the concerns with professional (Buntin, Burke, Hoaglin and
Blumenthal, 2011). It has also helped the organization in getting knowledge about the needs of
the patients and encouraged management to adopt working as per the requirements for better
treatment and services.
SMART Analysis
It is required for the HSC to focus on SMART Analysis for measuring the changes within the
organization due to implementation of the care act 2014. SMART is the acronym that provide
criteria to direct in the maintaining the settled objectives, for instance, employee performance,
performance management and productivity of employees due to change in the organization. it
entails five aspects in it such as Specific, Measurable, Attainable, Realistic and Timely. In the
context of the specific, it has been mentioned above that HSC need to focus on the set objectives

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in order to attain the attraction if the employees towards working. With respect to Measurable, it
has been found that changes in the hospital can effect the satisfaction of the customers as well as
employee. Attainable is another component of SMART objective that shows the changes can
attain the objectives of the company or not. by considering the case study, it has been found that
the Act was the most important improvement of social care in more than 60 years, combining a
complex legal structure dating from the opening of the welfare state, and structure in noteworthy
new rights and responsibilities for people who need care and support and their carers. Realistic
helps in analysing the set objectives should be real as it put effect the sales and profitability
related to the position of hospitals would be affected in negative terms. Timely is the component
that helps in analyzing the impact of changes over the performance of the employee within
specific time.
Along with SMART analysis approach, there is PDCA (plan–do–check–act or plan–do–check–
adjust) analysis as well which helps in measuring the changes within the organization due to
implementation of the act. The changes can be measured by proper planning in which the steps
should be included which helps in analysing the effect of the act over the health care
organizations. It has been found through the case study the staff of working can be affected due
to low pay which is made by councils. It is necessary for the Healthcare organization to act
accordingly. After that the progress should be checked as per this tool which helps in identifying
the impact of change.

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2.3 Overall impact of recent changes
Various changes have taken place in the organization of HSC and alternation are related to the
number of aspects such as health and social care ac, focus on interpersonal working, common
inspection framework and changes in regulatory bodies. These amendments are having
alternation in working and development in health and social services. In such regards, it has been
found that government of UK has changed rules of health and social care act for developed
working and efficiency of healthcare industry. In case of the organization will not pursue these
alternations then it might be possible that an organization can lead to several legal concerns that
impact its operations (Cameron, Lart, Bostock and Coomber, 2014).
Health care organizations are more considered regarding the development in interpersonal
working to know the requirements of the employees. It helps the organization in developing
better relationship with its workforce along with the users by recognition of desires. With respect
to, health and social care organization can focus on online feedback procedure to have efficiency
in working conditions (Care Quality Commission, 2012). The improvement in research and
development division can be done by making changes in various services and methods.
HSC organization is more pull in towards the ordinary inspection structure. In such context,
social group framework has been made with a deliberation of some ways that can develop the
quality services and increase the working environment. It is required for the governance of the
UK to motivate several HSC organizations to provide free services to below poverty line people
(Weiner, Amick and Lee, 2008). With respect to, NHS and other healthcare organizations have
initiated home visit care programs in order that old age people and significant patients can
receive services in an effective and easy way. The transformation in health and social care sector

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has aided organizations to overcome the concerns and decrease the unnecessary time (Goetsch
and Davis, 2014). These have the key role in depicting imposing services and increased
experiences to users.

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2.4 Propose appropriate service responses to recent changes
It is found that the HSC organization has provided effective answers to management that helps
modify, the participation of the employee and updated policies and procedures with user
interaction. The organizations like NHS has centered of attraction on a number of transformation
in the relation to policies and procedures. It has facilitated them to increase their work efficiency
and eminence of services. Various HCS firms had made their feedback systems to achieve
advanced knowledge about the insight of users toward services. For instance, there are various
organizations in which employees are not comfortable with working hours. In the regards of this,
the organization has amended the working hours as per the requirements of an employee with
efficient use of feedback system (Xyrichis and Lowton, 2008). There is number of health and
social care organizations that developed several sessions to motivate employees to have effective
allocation with management about concerns. This has developed the relation with employees and
encouraged management to work in more cooperative way to meet aims and supply best in
health care services.

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Task 3 principles of change management
3.1 The key principles of change management
Change management is considered as the process to change the team, administration, and team in
needed future position for changed improvement in working preconditions. With respect to, it
can be stated that there are some rules that can influence the function and chain management of
health care organization.
Moreover, it can be elaborated that social group need make sure that the employees are more
clear about principles and goals or they are eminent of these aspects. If employees will not have
effective information about these aspects then it is likely that employees might face certain
concerns or miscommunication proceedings that can affect the implementation along with
change management. It is essential for organization of health and social care to determine values
and objectives with consideration of transformation is required of users for better adaption of
amendments. The modification in communication scheme will cut down the concerns of
miscommunication (Cameron and Green, 2015). There is Kotter’s change management model
that facilitates organization in making an improvement. This model has some steps that
encourage the effectiveness of work and change management. It entails eight steps such as:
 Make of need for necessity.
 Ensure about the influential alter in organization and provide guide.
 Expansion of vision
 Transportation and communication of vision
 Empower the employees

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 Make certain about the short term objective achievement (Samuel, 2011).
 Conquer advantages of effectual working and spotlight on modifies in context of work ethnicity.
The operation department of HSC will initially use a vital opportunity as need of workers which
is necessary to sign up the amendment in the organization. In third step, develop a vision to help
the amendment attempt and attain tactical actions to fulfill the vision. After this, the operation
department will remove hurdles to amendment system that can influence the vision achievement.
In sixth step, regular tracking of several accomplished tasks and connect them with result.
Provide training to employees for the purpose of making better improvements with the
organization (Card, Dobkin and Maestas, 2008). At last, sustain a balance between
organizational successes to ensure regarding leadership improvements.
There is an availability of a number of principles of change management that can be included by
HCS so as to help changes in the best effective manner. The obligation can be to repeat
simplicity in relation to giving an effective and clearly explained objectives, values and goals.
Likewise, the entire process of change management is needed to be based on a pragmatic
assessment of the history of organization as to how to have them arranged the amendments in
previous times. It would be helpful in searching out whether HCS has got an ability of
amendments followed by effectively defining the human side to change (Stuckler, Basu,
Suhrcke, Coutts and McKee, 2009).

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3.2 changes in health and social care are planned
Development expresses an essential function in happening of functions and there are aspects that
HSC organizations need to trust for better change management. The categorization can be as,
require for transformation recognition, action list, and implementation. To have resistant
planning it is vital for HCS organization to make sure that organization is having the effective
determination of changes that can influence the work environment (Grigoroudis, Orfanoudaki,
and Zopounidis, 2012). With respect to, it can be described that changed determination of
objectives will make sure that the organization has a clear vision regarding the happening of
organization and developed potential possibilities. For instance, if the administration would not
have developed decisions of aims then it is likely that control of society will not have
emphasized information regarding actions that can help the management in amending change. It
is required for the health and social care organization to have a awareness on constant
assessment and observations of actions for the purpose of making a better collection of data
regarding improvements (McClellan, McKethan, Lewis, Roski and Fisher, 2010).

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3.3 Recent changes in health and social care services
The recent changes in the organization can be done with the help of various ways such as
survey, group form, data analysis, and feedback. Formal and informal sources are helpful in
collecting data from the feedback department. For instance, the feedback department can ask
regarding operation with their experience and their user. It will help the organization in having
changed the determination of modification because of transformation. It would make realize
regarding the requirement of user and rapid staff to work in a most effective way (Moldan,
Janoušková and Hák, 2012). Moreover, the operation department can focus on surveys to have
developed fortitude of changes in the depiction of guests. The organization can have
investigations with users regarding operation and requirement that can help the business issue
activities of health and social care.
It has been found in the context of the recent changes that the amendments in the structure of the
NHS introduced in order to strengthen local public health, however, it is not cleared that in what
extent this change will increase involvement of GP (General Practioners). With the help of the
recent report of NHS, it has been analyzed that the care ration of NHS is increasing but it is
becoming far more transparent about gaps. The staff members of NHS are up in which 8000
around doctors are involved but there are various gaps in some specialists. The NHS Five Year
Forward View has been set by NHS in which further improvements is entailed in order to make
better care, better value and better health. Along with that it has been analyzed that the main in
the period of 2017-18 national service improvements priorities for the NHS are strengthening
access to high quality GP services, developing A&E services and improvement in cancer
services (NHS, 2017).

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Conclusion
It can be concluded from the above research report on a case study on HSC. Various kinds of
amendments have taken place in HSC. These have been on description of different aspects which
are of societal, individual and sector-specific as well. These have a important role in driving the
process of change within the industry. Latest amendments in HSC have been in form of
arranging the facility of feedbacks, emergency care, and improvement in equipment and cuts in
social service. It is necessary for the organization to apply the principles of change management
in best effective accords. These can be done by making sure evidently elaborated goals,
involving in the discussion of special matters or decisions and the principle of change. In the
same way, there can also be an observance to planning activities by first of recognizing the need
for change, making a strategy for executing change, scrutinizing and assessment followed by a
clear conversation.

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