BSBMGT516: Facilitating Continuous Improvement - Leadership Report

This report analyzes leadership and management concepts, focusing on continuous improvement within an organizational context. It addresses key aspects such as encouraging team member initiative, managing resistance to change, implementing motivational activities, and integrating mentoring and coaching strategies. The report also explores various learning styles, the impact of continuous improvement on employee behavior, and the importance of monitoring and evaluating implemented changes. Furthermore, it delves into the steps of the continuous improvement process, its positive effects on product and service quality, and its interrelation with performance management systems. The report also provides a case study of a restaurant, Morito, and the application of continuous improvement strategies to improve its operations and customer satisfaction, emphasizing the importance of innovation and effective business processes.

Leadership and
Management

INTRODUCTION
Leadership refers to capability or ability of a person as well as group of people who
influence behaviour of and direct its members of an organisation towards common objectives. In
context with leadership, leaders indulge in making effective and sound decisions, cultivating as
well as implement clear vision, setting standard goals and also motivates followers with
sufficient knowledge and tools so that they put their fine efforts to accomplish same. On
contrary, Management refers to process of administrating and managing group of people in order
to accomplish standard mission goals and objectives. In other words, it comprises of set of
activities and tasks carried out in order to attain goals through continuous performing these
functions namely planning, organizing, leading, controlling. Main aim of management is to bring
coordination and integration between departments as well as resources effectively and
efficiently.
Assessment 1
Q1
A positive response can be used in such situation in order to encourage team member
initiative and its involvement in activities. Leader can make use of participative leadership style
where team members can express their thoughts and ideas openly as well as participate in
decision making process. Leader must listen to member's suggestion in order to improve working
condition at workplace as it motivates them and encourages team spirit. Leader can take positive
action over suggestion and create plan to implement same. As a result, it will increase
productivity level of employees and cultivate a healthy as well as cordial environment at
workplace.
Q2
An attitude of team members towards continuous change and improvement is sometime
reluctant as they resit to adapt new policies and techniques. In such case, management of an
organisation require to show interpersonal and communication skills so that managers can
effectively interact with its team and make them understand about benefits associated with
change and improvement decisions. Further, management require to cultivate a flexible
organisational structure as well as build a positive culture within organisation so that employees
feel less pressurize and bring an adaptive nature in them.

Q3
Management can organise various motivational activities to encourage team members to
take initiative and provide valuable suggestion in decision making. Also, leaders requires to
build an environment where everyone take their responsibility regarding continuous
improvement. Manager can make use of reward base program, performance appraisal strategy so
that it will motivate employees to involve operational activities and encourage them to put best
efforts to attain benefits and rewards. Also, leaders require to bring transparency at workplace
and disclose all relevant information in front of team members this will in turn generate loyalty
and trust between them.
Q4
In order to consider continuous improvement to be an important aspect in employees and
teams work life leaders and managers can implement effective mentoring and coaching strategies
which enables them to enhance their skills and abilities on regular basis. Management can plan
out and organises various activities and fun tasks such as simulation activity, role play, in-basket
corporate games that are useful in improving knowledge and experience of workforce by
performing their day to day job role. Moreover, managers can establish challenging tasks and
objectives for employees so that it motivates them to put their high calibre and potential.
Q5
There are number of key resources that can be undertaken by leader in order to help with
mentoring and coaching such as mentor guides and handouts as well as mentor training
resources. These guide provide an overview of basic skills and concepts that can be useful in
contributing effective mentoring relationship. It provide toolkit which includes ready to use
activities, checklists , background information in order to provide support to followers. These
resources suggest that how to incorporate in cordial physical activity into a mentor-mentee
relationship. Handbooks contains reviews concept, skills and activities through which mentor
can enhance and support mentee's career and life success which focuses on social emotional
growth.
Q6
There are various leaning styles that required to be consider by management in order to
organise learning programs for employees. Management required to understand nature of these

styles so that they can adopt suitable one. There are seven learning styles such as Visual, Aural,
Verbal, Physical, logical, social, solitary. Each style impact differently over behaviour of
employees. Along with styles there are four types of learners such as Visual learners, Auditory
Learner, Reading/Writing Learners and kinesthetic Learners. So it is necessary for management
to have proper knowledge related to these types according to which they can associate a suitable
style for particular type of learner.
Q7
Effective Mentoring and coaching strategies encourages team members to adapt
organisational changes and improvement as it enhance their productivity and inner skills which
in turn improve their core competencies. Mentoring helps in resolving those issues which are
facing by employees at workplace which make them responsible towards and accountable for
their work. Moreover, it cultivate favourable change in behaviour of employees as they
undertake small variation in process positively. It motivates them to take initiative and express
their ideas and thoughts openly in front of leaders.
Q8
Management can monitor and evaluate effects of implemented change over functions and
operations of organisation as well as behaviour of employees and teams. Leaders and managers
required to take regular feedback from its workforce regarding change policies and decisions so
that they can easily asses whether change is helpful for organisation or not. It they identify any
deviation or negative affect of change then they take corrective measures to rectify same and
ensures long term sustainability of effective change plan. Also, leaders require to control and
monitor moves of employees and team so that they can be directed towards common goals.
Q9
Management can ensure effectively that continuous improvement processes and policies
are communicated and implemented to each team through interact with team members regarding
why these changes and improvements are so important as well as required. As it provide them
clear picture related to objective, they demonstrate how these processes supports company
strategies, confirms expected benefits and also shows employees that top leaders care regarding
how change will impact them. In addition to this, managers must motivate and drive attention of
employees towards change decisions so that they take ownership to behave accordingly and

generate creative solutions. If they do not take proper participation in change process then
continuous improvement idea will not be sustainable for long. Manager can organise effective
training and development programs to ensure continuous improvement in team members.
Q10
Continual Improvement Process contains six major steps that required to undertake by the
organisation management. First step of this process id identifying improvement opportunity on
basis of which management can formulate effective strategies. After identification, second step is
to analyse reasons and causes related to identified opportunity. Then in third step, management
require plan and implement course of action to rectify those causes. After taking action, next step
is to examine results whether they are achieved or not. Fifth step is to ensure that improved level
of performance is preserve. Lastly, manager require to plan for future as what is to be done with
remaining problems and examine team's effectiveness.
Q11
Above procedure support continuous improvement within organisation as it enables firm
to achieve its target objective effectively and efficiently. It helps an organisation to enhance
overall productivity and profitability. It allows employee to seek their inner capabilities which
enhance their overall behaviour. This procedure helps in eliminating unnecessary wastage of
time and efforts of employees as well as increase quality of organisation's products and services.
Moreover, it helps in achieving competitive advantage of an organisation.
Q12
Continuous improvement create positive impact on quality of organisation's product and
services as it helps in increasing productivity of overall organisation. It boost up the morale of
employees which in turn improve employee satisfaction level that result in reduction of labour
turnover ratio. Moreover, it helps in lowering production costs. When company make use of
various techniques in continuous improvement it definitely improve quality and dispose
invaluable waste. These changes reduce mistakes which in turn improvise overall performance of
organisation that result in sales growth and cost savings.
Q13
Performance management system are always interrelated with day to day operations and
planning process of organisation. Continuous improvement system helps manager in many ways

to assist process of performance management of employees. In order to attain success of
performance appraisal system, manager required to conduct continual assessment of standards,
measures, reporting etc. Managers make sure performance management efforts are constant with
changes in organisational priorities as well as needs. They can take proper feedback from
employees related to change and appraise their performance through various appraisal methods.
Q14
Continuous improvement system are helpful for long term sustainability of organisation
as it enhance overall performance of employees through continuous training and development
programs which in turn improve their abilities. This bring consistency in employee's behaviour
which definitely increase chances of cultivating sustainable climate within organisation.
Continuous improvement identifies standard and creates opportunities for individuals. This
system improves productivity level and enhance quality of products and services which in turn
enables firm to achieve competitive edge and helps is sustaining the same.
Q15
Continuous improvement system can assist an organisation with their knowledge
management system in order to enhance organisation's competitive position through increasing
its profits by improved relationships with customers. For purpose of reducing employee's
performance gaps and enable firm to achieve its desired performance outcomes then continuous
improvement system can make use of knowledge management system. It allows employees to
learn new skills by gaining knowledge from past work experience that are stored in knowledge
management system. This learning can be go through various stages including knowledge
acquisition, distribution, interpretation and utilisation.

Q16
There are various elements which can be used by the office management in order to
improve working so that it can attain its sustainability. Management can adopt paperless work
technique which eliminate unnecessary time and money. They can adopt different sustainability
techniques such as life cycle assessment, benefit cost analysis, eco-system valuation,
sustainability impact assessment. Also, management can formulate various strategies to enhance
working of office effectively and efficiently. They required to formulate effective policies and
rules in order to ensure discipline within organisation.
TASK 2
PART 1
Morito is a small size restaurant situated in a streets of UK. Restaurant serves variety of
exotic food to large number of customers every day. Process of organisation begins straight from
procurement of raw materials to delivery of food items to target customers. In such process,
owner purchase required raw material from local market but only focuses on bulk not on quality.
After that, For conversion of raw material into finished food products staff make use of outdated
technology like burners, chopping equipments due to which it increasing waiting time of
customers. Owner taking all these decisions due to low financial budget. Due to increase in
waiting time and low quality food products it brings negative affect on level of customer's
satisfaction as well as profitability of organisation. For resolving this issue, company required to
adopt strategy in order to enhance its process.
Effective system and procedures provide optimal support to continuous improvements
this enables firm to attain its mission objectives by gaining proper understanding of customer's
requirements. If organisation conduct proper procedure then it helps management to value or
consider its insights as well as gain experience through its business activities. It support
continuous improvements by determining old infrastructure, techniques that needs to be changed
with time.
Continuous improvements system and processes are interrelated with other business
activities and process as it enhance overall productivity and profitability of organisation. It helps
in improvising quality of its products and services. Also, it helps in managing performance level

of employees which keeps them heightened and motivated. With continuous improvements
company can able to sustain its competitive edge.
Innovation is an essential aspect in life of business enterprise as it enables firm to achieve
its vision and mission objectives on time effectively and efficiently. It foster business process
and system of organisation as it enables them to produce product with advance version of
technology. It helps in reducing cost and increase level of production.
Step 2
In this step, restaurant management required to implement the above strategies and
interact and communicate with their staff team about reason and benefits associated with
strategy. It will lead them towards common goal and provide a clear picture of entire scenario.
They must know procurement process of raw material and techniques to be involve in producing
food with latest technology and these things needs to be improved.
Two ideas that helps in improving process.
1. To enhance quality of raw material, owner needs to change its supplier chain and must
take sample before placing a bulk order to ensure quality of material.
2. Required to launch new technology in order to minimise waiting period of customer.
Restaurant owner required to install automatic order machine which directly display
upcoming order of customers.
Step 3
Overview of first Idea: company needs procure its raw material from different suppliers
in order to ensure the quality of material.
Specification: organisation can place order on contract basis as they can use contract
supplier who take bulky orders.
Sustainability: this idea can increase sustainable power of organisation in terms of getting
high quality of raw material at low cost because it place huge order and can negotiate on price.
Moreover, it can increase loyalty of customers and their satisfaction level which over all enhance
performance of restaurant.
Overview of second idea: organisation can introduce new technology in manufacturing
its products in order to reduce waiting time of customer.
Specification: company can opt artificial intelligence technology in order to provide
display technique with in restaurant.

Sustainability: this idea can help firm to achieve its sustainability as it will enhance
overall production process of organisation in addition to eliminate waiting time of customers.
This will sustain a effective delivery process also it will reduce cost expenditure and time. It will
enhance overall profits and productivity of organisation
Step 4
Organisation management can implement idea of new technology in order to enhance
overall productivity of restaurant. Now, management required formulate a plan with purpose of
monitoring working of idea and evaluating whether it is attaining all objectives or not.
 Production process of restaurant is being improved through this idea.
 Improvement is required for eliminating waiting period of customers and producing
quality food product within less time.
 This improvement will enhance overall productivity and profitability of organisation as
well as attract more customer.
 Management can use external recruitment techniques in order to hire stakeholders. For
training purpose it conduct simulation activities such as mock test. In order to mentor and
coach it can motivate them by appraising their efforts as well as take regular feedbacks
from them.
 In order to encourage team member to take initiative and participate in decision making
process management can organise various motivational activities to keep them inclined
towards their job. Assign them duties and roles according to their job position.
 During implementation, management can take regular feedback from its team members
so that it can assess where it is lacking in communication and formulate better strategies
for future.
 Management can set daily base and weekly base target so that it can measure progress
and outcomes of team members regularly.
 Management can compare actual performance of team members with set standard in
order to recognise and measure staff performance.
 Management required to conduct evaluation process with help of KPI so that it can assess
the further areas of improvements.
 Organisation must follow all environmental laws , technology laws in order to conduct
smooth operations at workplace.

CONCLUSION
From above report, it can be concluded that continuous improvement is an essential
aspect in organisation growth and its sustainability. It helps in enhancing overall productivity and
profitability level of organisation. It enables firm to determine areas which required to be
improved by management. Moreover, it enhance skills and knowledge of employees through
performance appraisal techniques.