Beacon Edge Care Home: Analyzing Changes in Health and Social Care

This report analyzes the factors driving change in health and social care services, specifically referencing the Beacon Edge Care Home. It examines demographic, technological, legal, political, and economic factors influencing change. The report assesses the challenges these factors pose, i...Read More

Facilitating changes in
Health and Social Care

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Explain the key factors that drive change in health and social care services........................1
1.2 Assess the challenges that key factors of change brings to health and social care services. 2
TASK 2............................................................................................................................................4
2.1 Devise a strategy and criteria for measuring recent changes in health and social care.........4
2.2. Measure the impact of recent changes on health and social care services against set
criteria.........................................................................................................................................5
2.3. Evaluate the overall impact of recent changes in health and social care.............................5
2.4. Propose appropriate service responses to recent changes in health and social care services
.....................................................................................................................................................5
TASK 3............................................................................................................................................5
3.1 Explain the key principles of change management...............................................................5
3.2 Explain how changes in health and social care are planned.................................................5
3.3 Assess how to monitor recent changes in health and social care services............................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8
.........................................................................................................................................................9

INTRODUCTION
Changes is the procedure of transforming organisation from current stated to the desired
one. For any association such as health and social care, changes is regarded as one of the major
essential factor of their success and growth. For change the community, firstly the organisation
required to facilitates them and inform what is going to be happened and how it is going. The
alteration in society, there is required to change individual, procedure and the technology.
Facilitates changes has the possible impact of the proposed alteration for facility users and the
service providers. The report is highlighting the CQC report for Beacon Edge Care Home
(BECH) which shows the necessary changes in the Hospital (Ginter, Duncan and Swayne, 2018).
Along with this, the main purpose of this assignment is to analyse the key factors which drive
changes in health and social care. Also evaluate the challenges that major key aspects change to
carry out towards health and social care facilities. In this, measure the impact of recent changes
on health and social care services against set criteria and evaluate whole effect of current
alteration in HSC.
TASK 1
1.1 Explain the key factors that drive change in health and social care services
As per the inspection of Beacon Edge Care Home, the services was compliant with the
regulations in force during the time. Therefore, it can be analysed that hospital required to make
proper improvement in relation to personnel levels and safety of management of medicines.
There are major key factors which facilitates the changes in the existing organisational structure
which are described as under:
Demographical factors – It is the factor which are mainly required for change in the
present organisation structure of Beacon Edge Care Home. The ageing population is enhancing
in the United kingdom and at the same time, people are getting more aware regarding Medicare
facilities (Andersen, Davidson and Baumeister, 2014). Therefore, the major issue which occurs
in the hospital is that poor management structure where information does not flow properly from
one person to another.
Technological factors – The another factor of facilitating changes for the Beacon Edge
Care Home is the technological factor. In the current time period, there are various technological
advancement which has been taken place and engaged with such changes. The people who live at
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the Beacon Edge Care Home were placed at risk of inappropriate restraints and poor treatment
and care services. For improving this factor, they require to adopt latest technology and methods
which help them in providing accurate treatment. They have no electronic records of patients of
personal details which can be used for identifying their identity. The hospital has lack of online
communication technology which make issue for them. They required to upgrade themselves
towards the technological development which major motive is to provides quality medical
services to the people. Therefore, the management staff is performing their work in poor way
that is the reason because of which improvement in performance of company facilities so they
can offer good technological services.
Legal factors – As per the report, the changes in the rues and regulations are the another
major factor which drives the change structure of Beacon Edge Care Home. The competition in
the National Health Services has introduced some aspects because of which competition policy
has been changed. Thus, the services should have registered but after inspection it can analysed
that services did not have registered yet (Kotronoulas and et. al., 2014). According to the Health
and Social Care Act 2008, the hospital required to provide quality based care services to the
patients but in this they are required to fulfil the requirement of particular Act. When country's
government change so they are made different policies which is directly impact on organisation
operations. The whole management procedure get investigated by the competition Commission
in depth which make sure that the healthily consumption among firm for the benefits of
customers, firm and economy.
Political factor – It is that factor which directly influence the change of the health and
social care organisation because it concerns about rules and regulations of the nation,
government policies, ethics, economic policy of the authority and religion of an organisation. All
the organisation required to follow rules and norms which are made by government agencies
because this will directly impact on company operations and its functions.
Economical factor – It is the change factor which is related with the economy such as
spending capacity of the organisation, staff number, salary of employees which are provided by
company. The economic condition is related to level of needs and demand of services,
employees cost, investment power and so on. If Beacon Edge Care Home services and facilities
rate is enhancing then it decreases the demand and requirement of patients.
SWOT analysis:
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Strength  Highly qualified and skilled staff members
 History of successful open day events
 Local donation and charities willing to participate
 Around 500 clinics expand across the United kingdom which shows its
presence
Weakness  It mainly concentrate on only limited area of United kingdom.
 The care home services is too stretched for additional activities or
facilities.
 Constrictive focusing on open events not with the partnership activity
Opportunities  Increasing their volunteers members for proper care of their providers.
 They are hire active volunteers who are willing to arrange and organise
the events.
 With the enhancing in the focus of healthcare, care homes have huge
possibility to expand their geographic area.
Threats  Risk of patients details and information
 Sometime they are able to maintain confidentiality
 Sometime patients coerced to do things which they wish to do
1.2 Assess the challenges that key factors of change brings to health and social care services
In order to facilitate the change and modifications, it has been identified that Beacon
Edge Care Home is facing various issues and challenges in the term of rules and regulations
which are imposed by regulatory government on the poor management. This ill-famed the
reputation of organisation and affect their staff member's personality. In the case scenario,
regulations and rules should not be properly followed by the hospital which directly impact on
their business operations and services that are delivered to their patients. In this hospital, there
was always enough staff available which help in meeting all the needs and requirements of
people who can used this facilities and services in proper manner. It assist in be analysing that
good interactions and friendly relation between staff, visitors and people who are using such
services (Robinson And et. al., 2014). As per the above description, political factors are directly
affects on company legislation and regulations in effective manner. This can be analysed that the
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regulatory bodies have prioritise the competition rather than focusing on the interest of patients
and their care, safety and welfare. Thus, such restrictions and challenges are developed by
regulatory government authority in the way of poor management within Beacon Edge Care
Home. The public awareness is the important element which can drive to stop changes and
alterations. On the other hand, people awareness towards medical services create needs and
demand of quality care facilities that would enable hospitals to display changes in the existing
company structure. Technological factor are the major aspects which impact on methods and
techniques which is used in the organisation. As per this report, it can be analysed that they are
using obsolete and poor equipment while treating their patient so this will create major issue on
the health of service user as this can jeopardise their condition. There are various challenges
which BECH faces that are described as follows:
 Recruiting new staff members – it is the main issues and problems which occurs at the
time of selecting or recruiting new employee in the BECH. They required to appoint
those volunteers who have required skill and knowledge about caring and they need to
reduce some barriers which occurs within the care home patients.
 Arranging training for staff – This is the another main issue which also arise in the
BECH. This is required for company manager is to provide accurate training session in
this they need to give then information about how to treat patient in better manner.
 Purchasing new machinery and equipments – It is required for an organisation is to
purchase those techniques and machinery which are best suitable for the firm. Also this
will fulfil all the demand and needs of an individual within an organisation.
 Implementing new legislation – This is necessary for firm is to develop and formulate
new rules and regulations which are best appropriate to the patients and also refer those
services which help them in making health improvement effectively. As per the
requirement, the company manager make new policies which are useful for the patients.
The Care Act 2014 is intended to change the exercises from treating illness which protect
people and also it will reduces the burden of medical treatment in better manner. Through thus,
there are various assertive technology are available i.e. used by the people to get appropriate care
at their homes (Friedman and Kern, 2014). For instance, patients can use environmental managed
and controlled device which can be installed at the home and assist the patients with disability to
perform their regular obligations without taking help of others. Along with this, it will reduces
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the cost of healthcare services and make the sick person independent to live the life.
Furthermore, government conduct proper awareness campaign to create awareness among nation
about some common tips to get protected from diseases and it assist them in stay healthy.
TASK 2
2.1 Devise a strategy and criteria for measuring recent changes in health and social care
In the Beacon Edge Care Home, all the services and facilities are required to change in
proper manner because such are not satisfactory. It includes safety, effectiveness, caring and
responsive need to make improvement in effectively. There are certain strategies through which
performance of organisation can get evaluated and monitored (Taylor and et. al., 2015).
Organisation systems of quality assurance – With the help of quality assurance, Beacon
Edge Care Home analyse the quality of their services which are given to their patients. They are
mainly focused on consistently reaching with customers needs and increasing their satisfaction
level in proper manner. This will aligned with an organisation purpose and strategic direction. In
this, organisation system of quality assurance helps in measuring the performance of their service
providers and match it to the quality standard. At last, the health care provider provide guidance
that can assist in improving their performance in order to provide facilities.
Feedback and comments from users of health and social care – It is required for
Beacon hospital is to take reviews and feedback of their service users regarding facilities, safety,
care provided. As per the report of BECH, they required to make proper improvement in most of
facilities which are delivered by them. During the inspection, it can be analysed that hospital
required to make improvement in relation of personnel levels and the state administration of
medication. This is necessary for an organisation is to taken feedback and reviews of their
service user for analysing their requirements regarding health treatment.
Customer satisfaction – It is the another tool through which performance of the hospital
can get measured and evaluated. If Beacon Edge Care home is providing quality and innovative
facilities so that they can satisfying their customer. For the hospital, it is required to identify the
level of satisfaction of the service users that can be good way for evaluating or measuring the
correctness of statement (Noordegraaf, 2015). Along with this, there are different ways to
evaluate the customers satisfaction that includes conducting surveys, taking feedbacks, etc. such
methods and tools can given a clear opinion about the performance of company at the time when
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patients do not fill the feedback form because purpose of recognise customers satisfaction can
not be completed. It is the responsibility of hospital manager is to make improvement in their
caring services which is inadequate in each manner.
2.2. Measure the impact of recent changes on health and social care services against set criteria
As per the indication of Beacon Edge Care Home report, they are promised to deliver
best caring services and facilities to the patients. They also render better quality of medical
facilities to the service user which help them in fast recovery. It is important for a medical care
organisation to stay updated with the market trends and fulfil the requirements that are arising in
the company in order to create a good impact on the society and patients perspective and earn
more revenue share (National Academies of Sciences, Engineering, and Medicine, 2010). Thus,
after making several changes on health and social care services of Beacon Edge Care home, the
impact has created a positive and long lasting imagine on patients and society.
 Better Medication- There are various new medicines in the market which have better
and fast recovery results. Additionally, various vaccinations are available for recent
medical issues which needs to be considered in the services of Beacon Edge Care home.
Hence, the quality of medicines have been improved which has helped in improving
services that are provided to the patient. Upgraded medicines has improved the health of
the patients which leads to satisfaction of using their services.
 Registered Manager- It is important for a medical care company to appoint a registered
manager in order to fulfil the legal requirements of a medical care. Also, a registered
manager have the authority and knowledge to guide the management and staff members
the authentic procedures of conducting the services. The respective organisation has
appointed a registered manager which is responsible for managing the services and
guiding about regulations in perspective to which the services should run.
 Increased number of bedding- Number of beddings helps determining the number of
patients that are taken care by the medical care organisation. More beddings can lead to
facilitating more patients and less beddings can create a mismanagement of the
operations (Osman, Tischler and Schneider, 2016). This is why, Beacon Edge Care home
has increase the number of bedding for the patients. This has lead to expansion of the
organisation and the medical care company can take care of and provide services to more
patients at a time.
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 Skilled Employees- As it is important to stay up to date with the new market trends and
techniques to practise these medical services, Beacon Edge Care home has conducted
various medical training sessions in order to educate the staff members about the latest
techniques and medications that are available in the market in order to achieve successful
services. Also, training regarding interaction with patients and handling them while
providing food and medications are given to the staff members.
2.3. Evaluate the overall impact of recent changes in health and social care
There has been a huge impact of changes that has been made in social and health care.
The services which are provided to the patients are improved and more efficient. The staff is
skilled enough to handle complex situations. The behaviour towards patients is more polite and
professional. Along with this, the services are well organised. Every staff is clear about their
work duties which leads to more smooth running of functions (Angier and et. al., 2015).
The main impact of these changes has occurred in favour of the users. The patients are
treated more efficiently with better techniques. The staff is well trained due to which emergency
situations are handled effectively. Due to improved medicines, the service user are more
satisfied and recovering faster. Additionally, the families of these patients are also relieved as
they are sure about the safety of their patient family members. This has created a trust between
Beacon Edge Care home and patients and their families.
Apart from the patients, the employees has also benefit from the recent changes. Due to
various training sessions, the workers are able to upgrade themselves regarding various disease
and their medicine treatments which has helped them to modify their skills and experience.
Also,latest medical tools for the treatment has helped the service providers to operate their
services more conveniently and reach better results. It has also helped them in engaging more
patients at a time.
The government has also benefited from these above changes as better medical services
will lead to better health of the citizens of the country. Also, the quality of services helps the
country in promoting their medical health care (Frieder and et. al., 2016). Due to unhealthy
people in this population they has to pay more than expected amount of money for the treatment
but they are not being able to completely pay amount more than 50% for the service. With the
help of health mission organised by government lead effective integration and convergence in
health services. The seasonal virus affected to peoples need proper care and medicines for
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recover. This is all provided by government hospitals. By this peoples are getting aware and
leading with health insurance plans which is beneficial for government organisation.
2.4 Propose appropriate service responses to recent changes in health and social care services
By introducing changes in the Beacon Edge Care home, the medical organisation will be
able to include better medication, skilled employees, better management and advancement of the
hospital occupancy. By including better medicines in their practices, the medical healthcare
organisation would be able to achieve better results and more advance services could be included
in their specialisations. The image of the organisation among society will be more positive and
strong. Also, experienced or skilled service providers will help the organisation to improve their
overall work quality (Tost, Champagne and Meyer-Lindenberg, 2015). This will lead to better
dependency of the patients and their family on Beacon Edge Care home. The occupancy rate or
increase in the number of beddings will help the organisation to grow and earn more. Also, more
patients can be treated in the organisation at same time.
TASK 3
3.1 Explain the key principles of change management
Beacon Edge Care Home is the hospital where some services are not fulfilled up to the
mark however, the service was complaint with the proclamation in force at that time. It has been
recommended in the context of improvement in the organization about the the staffing levels and
safety management regarding medicines.
When the organization has finally decided to change, they should start planning as per
the needs require and should move toward betterment. A good firm never miss even if there is
small things were required. Right from the infrastructure which is very important as the company
is hospital requires enough counted rooms for the patients and the guests of them as well.
Correct amount of of medicines should be available and also the machines as well which were
about to use. There should be a proper communications environment for the convenience of
patients and their relatives with them. Initially they have to start a good relations with different
people who are related with it like the various stalk holders. Those who belongs to the firm even
though the patient, it is the responsibility to create a healthy relations either by calling them once
8

or by sending them cards, greetings, notes or even taking feedbacks. Principal of communication
can be practised by the management team to control the alteration effectively and efficiently.
Establishment of effective control can be adopted for the sake of welfare and to assure success of
projected change . This is why a manager of this company should review the the whole process
to evaluate that either the goal has been achieved or not. There is an innovation in technology in
day to day life. So, the firm has to be updated in all the time in such cases which help them to
make their task easy.
In this organization they have to deduct the price of delivery and so increase quality in
case they need to concentrate more time on illness prevention. There will be a neat and clean
environment in case to make the surrounding healthy (Al Sayah and et. al., 2014). Leader plays a
vital role in any organization but it become more responsible job when it's about hospital. There
will be a critical environment as the patients came in the hospital were already disturbed
mentally as there relatives too. So it is the liability of the leader to maintain a silence
surrounding. Not only this the management team also have to give responsibility to each of their
staff very smartly, as those who are able and fit for the job will be given that work.
Leavitt’s model of change:
It is the simple procedure which redesign and complete the organisational restructure and
it will help company in assessing the effect of proposed changes. There are some steps of
Leavitt’s model that are described as under:
People – The people were the employees of any firm which didn't be considered as their profile
such as accountant, receptionist, managers, or may be anything else. They should be known by
their different skills, efficiency, knowledge and their productivity. Now , with this view things
will be modified by three components-
 Change in tasks – If something will be changed during a task than it is the liability to
educate and make them trained to the employee so to make their task easier and
understandable.
 Change in structure – This is the role which referred as changing the job roles. This is
why an employees need to learn the new responsibilities.
 Change in technology -Moving toward the new technology also give new tasks to handle
the new technology (Irving And et, al., 2014).
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Tasks – This is the role which shifted from goals to tasks. It includes two things which is how
things can be proceeded and the second would be be how to achieve them. So it focus qualitative
prospect of the assignment rather than actual tasks and objective.
Things which is affected by these factors includes-
 Change in people.
 Change in structure.
 Changes in technology
Structure
The structure components includes hierarchical structure, relationships, communication patterns
and coordination between various management levels, departments, and their workers. This will
need to be adjusted by various factors such as -
 Changes in people
 Changes in tasks
 Changes in technology
Technology
It is section of a firm which ease the workers while performing their tasks. Some of the
technology which were used in organization were LAN lines, barcode readers, software
applications etc. There should be need to change while modifications were made to any other
element are -
 Changes in people
 Change in tasks
 Changes in structure
3.2 Explain how changes in health and social care are planned
Change management has became very necessary for an organisation which help in
improving the performance and reaching its desired goals and targets effectively. There are
various methods which describe planned of change in health and social care as under:
Clarify rational for affiliations – Firstly, organisation has developing goals and
objectives which help in managing all business operations and functions (Magnavita, 2014). As
per the scenario, Beacon Edge Care Home required to deliver quality and innovative medical
services to their patents to create better value for them effectively.
10

Communication – The value of communication to the legal authority is named as Office
of Fair Trade. It analysed different factors of the communication and relationship with their
senior members. Then competition Commission has appointed to ensure the healthy competition
for the advantages of society and economy. During the time of inspection, the hospital
management has facing issue regarding communication with their staff member as well as
patients so this will create major problem. Staff did not properly interact with each other other
due to lack of updated technology and methods. Employees did not consistently used this
approach and this is mainly notice when they giving support to the people with eating and
drinking where people had limited verbal communication skills and ability.
Create value – After that Healthcare reform has emphasised on receiving the quality
results and providing facilities at the reasonable cost. It is required for hospital is to offer quality
based services and deliver proper treatment to the patient which build trust among service users.
For analysing values and ethics of their patients, the hospital adopt changes which are best
suitable for their organisation in proper manner (Magnavita, 2014). Before implementing such
changes, they need to examine their staff members as well as service users views or response
regarding specific alteration.
Management style – In an organisation, there are various administration styles which can
be used for improving business operations and its functions effectively. It will help in managing
and making decision in order to reach with desired goals and targets in better manner. If Beacon
Edge Care Home implementing effective management style so this will maintaining all functions
and operations of hospitals. Also they required to adopt such management style which are best
appropriate for their staff members and patients.
3.3 Assess how to monitor recent changes in health and social care services
There are various ways through which Beacon Edge Care Home monitor and evaluate the
changes in the health and social care services that are described as follows:
Evaluate research surveys – This is the appropriate method through which hospital can
easily monitor their recent changes in the workplace. Before implementation of any strategy and
policy, firstly they require to conduct survey on their patients and employees for analysing their
views regarding such modifications.
Measurement of cost and resource efficiency – It is the way through which organisation
can measure or evaluate its cost and resources efficiency in better manner (Magnavita, 2014).
11

Due to technological advancement cost of services get reduced and resources will became more
efficient. The positive changes in the cost and resources will indicate the favourable alterations
or modifications in the hospital services. With the help of evaluating cost, the company can
update their old technology which assist them in providing good treatment to their patients in
order to make improvement in health.
CONCLUSION
From the above mentioned report, it can be analysed that Facilitates changes has the
possible impact of the proposed alteration for facility users and the service providers. For any
association such as health and social care, changes is regarded as one of the major essential
factor of their success and growth. In order to facilitate the change and modifications, Beacon
Edge Care Home has facing various issues and challenges in the term of rules and regulations
which are imposed by regulatory government on the poor management. In the Beacon Edge
Care Home, all the services and facilities are required to change in proper manner because such
are not satisfactory. Change management has became very necessary for an organisation which
help in improving the performance and reaching its desired goals and targets effectively.
12

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