CHC52015 Diploma: Facilitating Responsible Behaviours in Mental Health

This workplace project, completed for the CHC52015 Diploma of Community Services at National College Australia, focuses on facilitating responsible behaviours in mental health. The project requires the student to assess the needs of a client named Damien, including anger management, emotional management, and interpersonal skill development. The student identifies services like psychosocial counseling and cognitive behavioral therapy as potential support strategies. The project also addresses how to support Damien in expressing preferences, discuss duty of care, respond to crisis situations, and adhere to workplace policies. The student reflects on their scope of practice and the need for collaboration. The project includes a workplace supervisor verification form and emphasizes the importance of de-identifying client information. The student provides answers to project questions related to supporting client needs and managing potential crises.

CHC52015
Diploma of Community Services
Skills Group #4: Facilitating Responsible Behaviours in
Mental Health
Workplace Project
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP3- v0.1 Copyright © 2018 National College Australia™ RTO ID 91000

INTELLECTUAL PROPERTY NOTICE (IP)
This document contains intellectual property (IP), including
copyright and trademarks owned by Kincare Pty Ltd, and National
College Australia Pty Ltd. This material is confidential information
supplied solely to the individual student, facilitator, assessor,
workplace supervisor or NCA employee. Do not share, distribute,
publish, amend, or otherwise handle this material in any way
contrary to your role without express written permission from
National College Australia Pty Ltd.
National College Australia, NCA, logos and slogans, and other
insignia are trademarks owned by Kincare Pty Ltd, used under
license by National College Australia Pty Ltd.
Copyright 2017 National College Australia Pty Ltd. All rights
reserved.
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP3 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
1

WORKPLACE PROJECT WORKFLOW
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP3 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
2

WORKPLACE PROJECT COVER SHEET
Learners: Please complete the information below for this task. Once your assessor has
marked your work, you won’t be able to edit the assessment task. Please make sure you
save a copy of your assessment task for your records.
Learner Name:
Organisation:
Workplace Supervisor Name:
Workplace Supervisor
Qualification:
In this section, list your supervisor’s
highest level and most relevant
qualifications, e.g. Bachelor of Nursing.
Only qualified supervisors are permitted
to observe you performing this task.
Assessor Name:
Protecting the privacy of the client:
I understand that if a workplace assessment task requires working directly with clients, I will
need to obtain permission from the client (or their carers) and my workplace supervisor by
completing a Client Consent form.
The NCA Working with Clients Consent form needs to be completed and submitted online for
each performance task that requires direct contact with clients.
I also understand that any documents containing the clients’ information need to be de-
identified before being handed over to NCA or submitted online.
Please refer to your Assessment Guide for more information on ‘de-identifying a document’.
Declaration of Authenticity
By ticking the check box above, I declare that the tasks and written responses contained in this
booklet and any accompanying information is my original work, gathered and used to fulfil the
assessment objectives of this unit of competency.
Learner Signature:
Date:
ACCESSING WORKPLACE INFORMATION
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP3 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
3

INSTRUCTIONS:
You will be required to access workplace policies and procedures, equipment and
resources for the purpose of completing assessment tasks.
You will need to obtain permission from your supervisor to access workplace
information before commencing this assessment task.
SUPERVISOR CONSENT
For the purpose of completing this assessment task, I provide consent for
__________________________________________________________ (student name) to:
☐ access client files/records
☐ access organisational policies and procedures
☐ use necessary workplace equipment and resources
☐ treat all information with confidentiality in line with National College
Australia’s privacy and confidentiality policy. The information collected will be
used solely for assessment purposes and will only be held on file by National
College Australia for the required retention period. Any information collected
will be de-identified prior to submitting to National College Australia; and
☐ use electronic means (photos, video recording, audio) to record and retain
evidence
Supervisor details:
Organisation name:
Supervisor name:
☐ I can confirm the student will be supervised at all times during the tasks.
Signature: Date:
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP3 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
4

WORKPLACE PROJECT
Unit(s) of Competency
CHCCCS009 Facilitate responsible behaviour
CHCMHS001 Work with people with mental health issues
Workplace Project #3 Supporting client needs
Assessment Instructions:
Note: You are required to have completed project 1 prior to commencement of this
task. You are required to use the scenario of “Damien” from project 1 to complete
this project.
The aim of the project is to work in a way that best supports Damien’s needs based
on the information provided.
To complete this task, you will need to:
 Familiarise yourself with the task before you start. Please ensure that you
have access to the necessary resources and equipment ready
 Check the details of the evidence that you need to provide at the completion
of the task
 Ask your supervisor to complete the Accessing Workplace Information
Consent form
 Ensure that all documents are de-identified prior to submission. If unsure,
refer to your assessment guide or speak to your assessor
 Ask your supervisor to complete the Workplace Supervisor Verification form
What do you need to submit at the end of the assessment?
 Responses to the project questions
Please answer the questions below to complete your workplace project.
1. What are Damien’s needs? (Max 30 words)
1.Anger management needs
2. Emotional management needs
3. Behavioural needs
4. Interpersonal skill development need
5. Psychosocial needs and
6. Stress and anxiety control needs
7. Emotional behavioural coping needs.
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP3 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
5

2. What 2 services/strategies/supports may assist Damien in his
mental health recovery? (Max 30 words)
The two services that can help the client in the mental health recovery are psychosocial are
alcohol and other drug counselling as well the cognitive behavioural therapy by a
psychotherapist.
3. How can you support Damien to express his preferences and
ideas? (Max 50 words)
Damien is suffering from attention deficit hyperactivity disorder and bipolar disorder which has
affected his communication adversely. Thus supporting the client with a client centred eclectic
counselling is important. Guiding the client to express his ideas through speech and
concentration improvement methods through strong projection techniques is important
(Keleher 2019)
4. What can you discuss with Damien regarding your duty of care?
(Max 20 words)
A client centred conversation with addressing of the subject dignity and rights is critical. A
document can also be forwarded.
5. If there were a dignity of risk issue, what can you tell Damien
about how you can support him? (Max 40 words)
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP3 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
6

A non-verbal email, or a paper document can help. A more attentive, person centred care
with respectful addressing of the subject’s name and maintaining an eye contact so as to
address the client communication with attention and regard is important.
6. What relevant policies, procedures and documents may be
required? (Max 25 words)
A subject consent form, a client satisfaction form will be required. An evidence based
counselling practice with the addressing of ethical complications is vital.
7. How would you respond to crisis or distress? (Max 50 words)
While managing the case of Damien, crisis might arise that can again cause care process
disruption. A behavioural therapist and security guard must be at proximity in times of
distress. Checking body posture and changing the tone to a more defensive one or a firm
one, when needed, can help.
8. Are you able to work within your scope of role? Why/Why not? Who
else may need to be informed? (Max 40 words)
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP3 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
7

As a support worker, I can almost practice and work within the scope of my role but at times –
there are disruption owing to the collaboration needs of the situation and I face
communication issues at times with the clients.
Have I provided all of the required evidence?
The table below lists the items that you will need to submit as evidence that you
have completed all related tasks for the activity.
Please ensure that all documentation has been de-identified prior to submission.
Evidence name and brief description Evidence
type/forma
t
Have I provided
the evidence?
1. Responses to the project questions Document
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP3 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
8

WORKPLACE SUPERVISOR VERIFICATION
FORM
Workplace Supervisor please confirm:
☐ You have supervised the learner while they completed the project
☐ The learner’s account of events is accurate
☐ The learner completed the tasks according to organisational policies and
procedures
☐ The learner adhered to relevant statutory and legislative requirements
☐ The learner requested permission and consent to work with clients, or access
the clients’ files, and records
☐ The learner has accurately de-identified workplace documents to protect client
privacy
Please provide feedback:
Supervisor Name:
Supervisor signature or
initials:
Date:
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP3 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
9