National College Australia CHC52015: Mental Health Workplace Project

This document presents a workplace project focused on facilitating responsible behaviours in mental health, specifically addressing the CHC52015 unit. The project requires reflection on communication skills, strategies to promote respect and trust, and the ability to meet cultural and social needs. It also explores how to maintain a person's rights and confidentiality in public spaces and accurately determine client needs through assessment. The project includes responses to specific questions, a supervisor verification form, and an emphasis on de-identifying client information. The assessment aims to evaluate the student's understanding of responsible behaviours and their ability to apply these principles in a practical setting. The provided solution demonstrates the application of these concepts and offers insights into effective communication and client support within the mental health field, providing valuable study material for students on Desklib.

CHC52015
Diploma of Community Services
Skills Group # 4: Facilitating Responsible Behaviours in
Mental Health
Workplace Project
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP2- v0.1 Copyright © 2018 National College Australia™ RTO ID 91000

INTELLECTUAL PROPERTY NOTICE (IP)
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College Australia Pty Ltd. This material is confidential information
supplied solely to the individual student, facilitator, assessor,
workplace supervisor or NCA employee. Do not share, distribute,
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Copyright 2017 National College Australia Pty Ltd. All rights
reserved.
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP2 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
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WORKPLACE PROJECT WORKFLOW
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP2 v0.1 Copyright © 2018 National College Australia
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WORKPLACE PROJECT COVER SHEET
Learners: Please complete the information below for this task. Once your assessor has
marked your work, you won’t be able to edit the assessment task. Please make sure you
save a copy of your assessment task for your records.
Learner Name:
Organisation:
Workplace Supervisor Name:
Workplace Supervisor
Qualification:
In this section, list your supervisor’s
highest level and most relevant
qualifications, e.g. Bachelor of Nursing.
Only qualified supervisors are permitted
to observe you performing this task.
Assessor Name:
Protecting the privacy of the client:
I understand that if a workplace assessment task requires working directly with clients, I will
need to obtain permission from the client (or their carers) and my workplace supervisor by
completing a Client Consent form.
The NCA Working with Clients Consent form needs to be completed and submitted online for
each performance task that requires direct contact with clients.
I also understand that any documents containing the clients’ information need to be de-
identified before being handed over to NCA or submitted online.
Please refer to your Assessment Guide for more information on ‘de-identifying a document’.
Declaration of Authenticity
By ticking the check box above, I declare that the tasks and written responses contained in this
booklet and any accompanying information is my original work, gathered and used to fulfil the
assessment objectives of this unit of competency.
Learner Signature:
Date:
ACCESSING WORKPLACE INFORMATION
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP2 v0.1 Copyright © 2018 National College Australia
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INSTRUCTIONS:
You will be required to access workplace policies and procedures, equipment and
resources for the purpose of completing assessment tasks.
You will need to obtain permission from your supervisor to access workplace
information before commencing this assessment task.
SUPERVISOR CONSENT
For the purpose of completing this assessment task, I provide consent for
__________________________________________________________ (student name) to:
☐ access client files/records
☐ access organisational policies and procedures
☐ use necessary workplace equipment and resources
☐ treat all information with confidentiality in line with National College
Australia’s privacy and confidentiality policy. The information collected will be
used solely for assessment purposes and will only be held on file by National
College Australia for the required retention period. Any information collected
will be de-identified prior to submitting to National College Australia; and
☐ use electronic means (photos, video recording, audio) to record and retain
evidence
Supervisor details:
Organisation name:
Supervisor name:
☐ I can confirm the student will be supervised at all times during the tasks.
Signature: Date:
WORKPLACE PROJECT
Unit(s) of Competency
CHCCCS009 Facilitate responsible behaviour
CHCMHS001 Work with people with mental health issues
Workplace Project #2 Reflection
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP2 v0.1 Copyright © 2018 National College Australia
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Assessment Instructions:
Note: You are required to complete observation 1 prior to undertaking this project.
Your task is to reflect on either Cara or Abbie in observation 1 and discuss your own
communication that occurred within that interaction by answering the questions
below.
To complete this task, you will need to:
 Familiarise yourself with the task before you start. Please ensure that you
have access to the necessary resources and equipment ready
 Check the details of the evidence that you need to provide at the completion
of the task
 Ask your supervisor to complete the Accessing Workplace Information
Consent form
 Ensure that all documents are de-identified prior to submission. If unsure,
refer to your assessment guide or speak to your assessor
 Ask your supervisor to complete the Workplace Supervisor Verification form
What do you need to submit at the end of the assessment?
 Responses to the project questions
Please answer the questions below to complete your workplace project.
1. How could you improve your communication skills to promote
respect and trust? (Max 50 words)
The communication skills can be improved by enhancing the verbal and the non-verbal skills.
The verbal skill development include cultural competence that is required to address the
interaction needs of a community. Non-verbal skills would be active listening, modifying the
voice tone and maintaining the right head and body posture.
2. What supports (e.g. services, groups, education) may be helpful
for your client and who you can assist. (Max 40 words)
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP2 v0.1 Copyright © 2018 National College Australia
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The education of the client through a health promotion and alcohol consumption behavioural
control program is necessary. The counselling processes pertaining to alcohol and other
substance disorders would be necessary service as well. Will assist the alcohol and other
drug counsellor as well as the educator (Miller et al. 2018)
3. How can you improve your ability to meet any cultural or social
needs? (Max 60 words)
I would be undertaking a language course as well as a staff skill development session in
order to better my cultural awareness and cultural competency skills. Having cultural
intelligence is critical and that is why – the program would help me meet the cultural needs.
Applying the cultural competence skills in communication would be very helpful and effective
as well.
4. How can you maintain a person’s rights and confidentiality when a
conflict arises in a public space? (Max 50 words)
In order to maintain a person’s rights and confidentiality when a conflict arises in a public
space, it is important to have a one to one interaction with the person and apologize at first for
the breach of the ethical consideration and then follow up with documentation process as to
assure confidentiality and person’s rights from now on. ,
5. How were you able to determine the needs of the client
accurately? (Max 60 words)
Determining the needs of the client accurately is important and a needs assessment was
taken to understand the needs of the client. An alcohol and other substance dependence was
assessed followed by a physical assessment that was performed to understand the physical
needs of the subject. A behavioural assessment was also done to understand and determine
the mental health needs of the client. (Grebely et al. 2016)
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP2 v0.1 Copyright © 2018 National College Australia
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Have I provided all of the required evidence?
The table below lists the items that you will need to submit as evidence that you
have completed all related tasks for the activity.
Please ensure that all documentation has been de-identified prior to submission.
Evidence name and brief description Evidence
type/forma
t
Have I provided
the evidence?
1. Responses to the project questions Document
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP2 v0.1 Copyright © 2018 National College Australia
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WORKPLACE SUPERVISOR VERIFICATION
FORM
Workplace Supervisor please confirm:
☐ You have supervised the learner while they completed the project
☐ The learner’s account of events is accurate
☐ The learner completed the tasks according to organisational policies and
procedures
☐ The learner adhered to relevant statutory and legislative requirements
☐ The learner requested permission and consent to work with clients, or access
the clients’ files, and records
☐ The learner has accurately de-identified workplace documents to protect client
privacy
Please provide feedback:
Supervisor Name:
Supervisor signature or
initials:
Date:
CHC52015-SG4-Facilitating Responsible Behaviours in Mental Health-WP2 v0.1 Copyright © 2018 National College Australia
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